Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fine service just a pity in administration. Had to stop Direct Debit and have setup a Standing Order, and asked for January 2022 payment to be taken from credit balance. Please stop the system from emailing me about a payment option, when I cannot tell it I have a payment option of standing order setup.”

Helpful Report

Posted 3 years ago

Hi Anthony, Thanks for taking the time to leave us a review, Could you drop us an email at feeback@bulb.co.uk with the reference RIO060122. I can then look into the emails you are getting about your payments. Once you send that one of the team will be in touch within 3-5 working days. All the best, Katie

Posted 3 years ago

“you respond to queries and resolve the problem quickly”

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Posted 3 years ago

“I believe bulb are doing a great job. Customer care are really helpful and kind and patient. The payment method gets really confusing and complicated so i do think they can find a more simple way of receiving payments.”

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Posted 3 years ago

“Bulb has given good service”

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Posted 3 years ago

“Bulb are good company - they regularly keep it touch to ensure our bills are kept accurate. Always there to help you with any queries etc.”

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Posted 3 years ago

“Good service”

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Posted 3 years ago

“Very easy to change from my previous supplier. And easy to send metre readings. I am very impressed”

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Posted 3 years ago

“Helpful staff, doesn't take too long to answer when you ring”

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Posted 3 years ago

“We recently moved house. We were bulb customers in our old house, and stayed with them as we like their green credentials abd find their bills easy to understand. Considerable initial confusion about accounts after the move, but at least you can speak to a human and sort it out, and they did.”

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Posted 3 years ago

“I only had one sad occasion when a bulb representative let me down, but it hasn't occurred again tho...but since them bulb representatives have always gone the extra mile to help out whenever I needed assistance. Thank you, have a great month ahead. 💯🙏🏿😇 BLESS”

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Posted 3 years ago

“Initial experience to the call centre was awful However subsequent communications with Ed was excellent and system looks very good from a user viewpoint”

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Posted 3 years ago

“Has been generally the most competitively priced provider. Customer service very good.”

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Posted 3 years ago

“The company, I hope, will survive the ongoing energy problems. They offered me my standing credit balance when I queried their very existence due to the aforementioned problems. I truly hope you continue delivering my energy supplies. Tom Curran.”

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Posted 3 years ago

“The members of the team I spoke to were Rey friendly”

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Posted 3 years ago

“Bulb corrected a simple administrative error quickly, without fuss. Service fine for a couple of years now. All good.”

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Posted 3 years ago

“Nice to be able to get through to someone and satisfied with service from a new customer as myself”

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Posted 3 years ago

“Had a problem with warm home discount Zsara very kindly sorted the problem”

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Posted 3 years ago

“Helpful customer service… but not completely happy with outcome of Y inquirey”

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Posted 3 years ago

“Service has been good. The only issue has been changing the monthly payment online. It has not worked and have needed to call in to change the amount. Telephone service was great, spoke to a person, not an automated service.”

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Posted 3 years ago

“I am satisfied the the service Bulb provides, apart from one aspect. I had smart meters fitted in June 2020. The fitter tried to actuate my consumption reader but could not saying it would work later. It never has and I have got fed up going through the process to actuate it. The smart meters are of no benefit to me and you ask me to email the readings. There is a problem.”

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Posted 3 years ago

Bulb is rated 4.1 based on 3,920 reviews