Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not been with Bulb long but have no complaints. Efficient, straight forward, keep me upto date with monies coming from my account and even remind me when i need to take a meter reading. AND gave me a discount as a new customer. 🙌🏼🙌🏼🙌🏼”

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Posted 3 years ago

“So far Bulb have been fine and cost a lot less than the provider we were with before. And they claim to be greener which is important with the climate crisis becoming more obvious”

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Posted 3 years ago

“We changed to Bulb hoping it was going to be a good bit cheaper !! Not really found this to be so”

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Posted 3 years ago

“Very pleased thus far”

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Posted 3 years ago

“Clear web site”

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Posted 3 years ago

“A great company and very helpful”

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Posted 3 years ago

“Bulb offer good cheap energy deals”

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Posted 3 years ago

“Early days, but so far,so good”

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Posted 3 years ago

“I have been with Bulb for a few months and have no complaints so far. A friend recommended Bulb to me.”

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Posted 3 years ago

“Very helpful and competitive prices”

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Posted 3 years ago

“Good prices, easy to manage online account, customer services are great and editing my payments has been easy. The bills are a little confusing at first but you get used to it. Only problem I had was I had a smart meter installed and they never sent me a bill for 3 months, by the time they replied to my emails asking about it, I had incurred a debt of over £80 and my month bills went up above £50 in order to repay the debt and my normal monthly usage...”

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Posted 3 years ago

“I like that there is only one tariff”

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Posted 3 years ago

“Just don’t understand why increases my monthly payment. I didn’t spend much energy even less.”

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Posted 3 years ago

“Just recently moved over to bulb and all good so far”

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Posted 3 years ago

“I am a new customer, but so far I have found the website and all communication straightforward and non confusing which is good.”

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Posted 3 years ago

“So far so good! I've been very impressed by Bulbs service and approach to looking after me as a customer!!”

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Posted 3 years ago

“Pretty good with the pay monthly option easy to use and easy to access bill payments online to see if you have overpaid etc.”

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Posted 3 years ago

“New to Bulb So far so helpful 😂”

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Posted 3 years ago

“I haven't been using Bulb for very long. We recently moved and was looking for cheaper suppliers...added bonus with bulb are they are green as well... Win, Win. Was easy to change supplier as Bulb did it for me. Didn't give 5 as need to use them longer”

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Posted 3 years ago

“Been with Bulb for a few years now. Always competitive pricing and I like the monthly account update as this helps me to keep an eye on energy costs. Used them at my previous house and switched our new home to Bulb when we moved here a few months ago. Pleased to say that this was a completely painless operation! The only reason that I haven't given five stars is because trying to get answers from Bulb can be a bit challenging as, unless you are lucky and the "BulbBot" actually manages to answer your query, you have to resort to e-mails. Must admit that I have had differing results when using this method to talk to Bulb. As Bulb appear to be getting bigger, I am hoping that there may come a time when there is a way to communicate with a human being, either through something like a call centre (optimistic I know!) or maybe even chat with a real person.”

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Posted 3 years ago

Hi Ron, Thanks for leaving us a review. We do have agents taking calls from 9am-5pm Monday-Friday, so you can call us on 0300 303 0635 during these hours. You can also contact us on live chat during these hours and on social media (Facebook, Twitter and Instagram) too. If you have any questions or need any other help, do let me know. All the best, Lou

Posted 3 years ago

Bulb is rated 4.1 based on 3,920 reviews