Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and rates (unit costs) are simplified. Only draw back is paid in advance rather than paying in full what is due.”

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Posted 2 years ago

“Having received a statement with a gas bill which was clearly in error by several thousand pounds, I was impressed with the speed by which this issue was rectified after I contacted Bulb. From initial shock and disappointment to an efficient resolution in the space of a couple of hours, Bulb really recovered my customer satisfaction by delivering the right outcome.”

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Posted 2 years ago

“Bulb are good But I still could not get into my account to see my last invoice”

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Posted 2 years ago

“Just to say took over 1 hour to sort it out”

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Posted 2 years ago

“Not a bad company helping me out with my querys politeness and caring”

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Posted 2 years ago

“My request was sorted in like 5 minutes. Weldone!”

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Posted 2 years ago

“Quick respond.”

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Posted 2 years ago

“They have always informed me about what changes to keep my information”

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Posted 2 years ago

“Good service. They keep you well informed”

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Posted 2 years ago

“Bulb would have 5 stars except for the standing charge which was one reason i went with them; puting up standard charge when people are struggling is not good”

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Posted 2 years ago

“Due to unprecedented market conditions, Bulb can do nothing to alleviate price increases. However, they continue to keep customers regularly informed as to their accounts and this is appreciated. Stick with them.”

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Posted 2 years ago

“Costs have risen and we can only except this. But we are finding it extremely hard to understand the billing, it does become confusing.”

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Posted 2 years ago

“Seem to the best supplier at the moment but needs an online top up payment online for us card meter customers .”

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Posted 2 years ago

“Very pleasant and helpful”

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Posted 2 years ago

“Reliable customer service; competitive tariffs for gas and electricity. A reasonable export price for home generated electricity, although this rate has not risen, although other prices have risen sharply.”

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Posted 2 years ago

“Ten times better than my previous energy company Shell Energy. Bulb actually seem to know what they are doing.”

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Posted 2 years ago

“Ten times better than my previous energy company Shell Energy. Bulb actually seem to know what they are doing.”

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Posted 2 years ago

“Before the Energy crisis I would have given 5 stars, but unless my cost of fuel is reduced dramatically I will only give 4 stars. But I am impressed with the way you have conducted yourself and the care you have shown to us.”

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Posted 2 years ago

“Very quick response to a email I sent. Also the problem was sorted out quickly”

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Posted 2 years ago

“Very helpful in this tricky time, but a few more tariff options would be helpful”

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Posted 2 years ago

Bulb is rated 4.1 based on 3,920 reviews