Don't Use Bulb, ever, just don't I would recommend to anyone who is thinking of moving to Bulb, Don't, Really just don't. Moved to them 14 months ago, and dutifully submitted meter readings every month. all good. The in July got my statement through and I was suddenly over £800 in debt. Discussed with Bulb and the delightful Barney (I use delightful for effect, he really was a nasty piece of work) told me that due to not submitting meter readings for 14 months I was being billed for energy used as they had just managed to connect to my smart meter. Extracts from Emails **First of all I would like to apologise that we did not get in touch with you earlier to let you know there was an issue with your meter readings and with instructions on how to get the correct readings. I fully admit this was a shortfall in our service and something we need to look into improving. This meant that you weren't able to get an accurate up date on your account balance and usage until we received smart meter readings from your meter. ** **We also do not believe that this statement breaks the back billing legislation, as we had billed from the correct starting read and sent statements for usage from that read onwards. ** How can they claim they billed accurately when they couldn't connect!! ** This month's bill was the first time we have had a meter reading in your account for a while, therefore we have been using estimates in the meantime. This high bill is therefore a reflection of how much we had been underestimating your usage previously, as well as your consumption for the month. Based on the reading we have just received your average monthly usage with us comes to around £130 ** Meter Readings and photographs were submitted every month through the app. The ever delightful Barney admitted they had not looked at these for 14 months, then claimed they were submitted incorrectly so ignored, then claimed they were not submitted. Luckily I record all telephone calls to my phone (Thank you Cube ACR) so have proof or the delightful Barneys contradictions and his confusion. I was offered £60 compensation sor all the trouble but this is not the issue. The issue is 14 months they under billed me and thought nothing of upping my DD from about £70 odd to £149, with the ominous threat that it will need to go up to almost £180 Icing on the cake, just got my new bill through, it was another estimate because they cannot connect to my smart meter as its an old meter and will take another few months to get accurate connection, Email from Bulb in August We’ll take a meter reading every day Hi Good news. We’re now able to take automatic readings from your electricity and gas smart meters. This means you won’t have to send us meter readings again and your statements will be as accurate as possible. From 15 August 2020, we’ll start automatically taking a meter reading every day. You can see these readings online in your Bulb account. And we’re working on new ways to show how much you’re using and to help you cut down on your energy usage. We’ll have new features in your Bulb account this summer. I have spoke to Barney, Dominic and Calum on the phone and chat, so far all staff have been evasive, condescending and downright incompetent. If you do make the huge mistake and join Bulb, when you need to call them, hang up if you get through to any of these 3 delightful but completely arrogant and condescending people. Cannot state this enough. DO NOT TRANSFER TO BULB!!!!!!