Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was fine but a huge hike from £100 to £141 in one go!”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry to hear that we've had to increase your payments. On occasion, when a member's usage is higher than their monthly payment amount, we do have to increase payments in order to ensure that the account isn't falling into unnecessary debt, and it is our duty as supplier to do so. I would still like to take a look into this for you though - would you be able to send us an email to feedback@bulb.co.uk, with your account details please? All the best, Lou

Posted 3 years ago

“Was fine but a huge hike from £100 to £141 in one go!”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry to hear that your payments have been increased. As a supplier, We do have a duty to ensure that our members' payments are covering their usage each month and that they aren't falling into any unnecessary debt. If this isn't the case, we do have to increase their payments. This may have been the case with your account, but I'll be happy to look into this and check this for you. So I can do so, would you be able to send us an email to feedback@bulb.co.uk with your account details? All the best, Lou

Posted 4 years ago

“Joined started off pretty good monthly was £120 a month with previous supplier usage, then gradually went upto £157 a month. Not impressed hence moved to new supplier.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. Unfortunately, we do sometimes have to increase our member's payments, if a member's monthly payments aren't covering their usage. This is because we have a duty as a supplier to ensure that our members aren't falling into any unnecessary debt. If you wanted any more help with this or had an questions, please feel free to send us an email to feedback@bulb.co.uk, where we'll be happy to take a look at your account and advise you. All the best, Lou

Posted 4 years ago

“Requested a new key twice and nobody ever got back to me,so been left to use my old supplier electric key.”

Helpful Report

Posted 4 years ago

Hi Sarah, Thanks for leaving us a review. I'm sorry that we've had issues getting an electricity key out to you. So I can look into this and make sure we get one for you, would you be able to send us an email to feedback@bulb.co.uk with your email, full address, full name and date of birth please? All the best, Lou

Posted 4 years ago

“I was pleased to be changing to Bulb, as they appeared to offer a better deal than my long-standing provider. Sadly that lasted about a week before they hiked prices just after I’d switched. So basically it was a waste of time.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry to hear about the unfortunate timing of this price change for you. You can read more information about the reason for the timing of this price change on our blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-mar-21 If you would like to discuss this any further, please don't hesitate to send us an email to feedback@bulb.co.uk with your account details. All the best, Lou

Posted 4 years ago

“Energy prices are high, I'll soon leave”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. We're sorry to hear this, but of course we always encourage ensuring that you're getting the best deal for yourself. If you do have any questions or queries about this, don't hesitate to let us know via email on feedback@bulb.co.uk. All the best, Lou

Posted 4 years ago

“When j first joined I was looking forward to lower monthly payments for both gas and electricity. But unfortunately didn't last long my previous supplier octopus was cheaper”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry to hear that we weren't able to offer you the best deal, but we do always encourage members to check this as you have done. If you have any further questions or need any other help, do let us know via email on feedback@bulb.co.uk. All the best, Lou

Posted 4 years ago

“I was disappointed that you increased your prices two weeks after I transferred to you. Other than that I have no complaint about your customer service. However, I did buy on price.”

Helpful Report

Posted 4 years ago

Hi William, Thanks for leaving us a review. I'm sorry for the unfortunate timing of this price change. We don’t like increasing our prices, but because our tariff reflects the true cost of energy, we have to change our prices when costs change. Wholesale costs were 31% higher than they were six months prior, when we announced this price change back in March. We’ve written more about the reasoning behind this price change on our Blog, if you want to have a look: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-mar-21 If you have any other questions or queries, please don't hesitate to drop us an email on feedback@bulb.co.uk. All the best, Lou

Posted 4 years ago

“I have a prepayment metre although this is how I prefer to do this I disagree with the fact that I'm charged more for my electricity as I am paying up front this seems unfair”

Helpful Report

Posted 4 years ago

Hi Julie. Prepayment tariffs do tend to be more expensive due to more maintenance and higher operational costs for example a credit meter would never run out of electricity but prepayment meters can, which leads to more callouts. Bulb is below the price cap. Pay As You Go members, Bulb prices are £9 below the ’Prepayment’ price cap, which limits the cost of energy for people who top up. You can see more about how our tariff changed in April here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-mar-21 Thanks, Mel

Posted 4 years ago

“Bulb is great but the one thing is it won't let you into your account for some reason”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. Sorry to hear that you are not able to get into your Bulb Account. You can reset your password or email yourself a login link here - https://account.bulb.co.uk/login If you are still having problems logging in please pop us an email at help@bulb.co.uk and we can look into this for you. Thank you, Mel

Posted 4 years ago

“I changed to them thinking they were cheaper then they put the prices up a month later...people are having to choose between electric and food.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry for the unfortunate timing of this price change. You can read more about the reasoning for this on our Blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-mar-21 If you are struggling to make payments, there are ways that we can support you in this. You can talk to: Citizens Advice on 03444 111 444 (calls are charged at your normal rate) StepChange on 0800 138 1111 (calls are free) For more information and assistance, you can send us an email with your email, full address, full name and date of birth to feedback@bulb.co.uk. All the best, Lou

Posted 4 years ago

“Jury still out for me. I was surprised not to be asked for a meter reading so my first bill is an estimate (I can submit one at any time but was used to push notifications from my previous provider) and the cost has gone up already so the anticipated savings haven’t materialised. Smooth transition though, will review again once I have a clearer picture of the service and value.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry for the unfortunate timing of this price change. We explained more about the reasoning behind this in our Blog post here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-mar-21 If you would like any more help or assistance with any aspect of your account, please don't hesitate to send us an email to feedback@bulb.co.uk with your email, full address, full name and date of birth. All the best, Lou

Posted 4 years ago

“Good service”

Helpful Report

Posted 4 years ago

“I switched to Bulb via Uswitch on the promise of a £15 donation through Easyfundraising to the charity I support. That donation remains outstanding despite investigations through Easyfundraising - poor show, shouldn't sign up to these schemes if they don't pay up.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. Unfortunately, this donation is handled by USwitch rather than ourselves, so you would need to contact them about this. However, I would like to follow up on this for you and see if there's any way that we can assist on this too. Would you be able to send us an email to feedback@bulb.co.uk please? All the best, Lou

Posted 4 years ago

“I moved to bulb at beginning of March unfortunately 16 days after it all went through they informed me there prices was going up the gas is brilliant the electric is a absolute joke”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry for the unfortunate timing of this price change for you. Wholesale prices have increased to their highest levels since 2018 due to demand post-lockdown, which is why a typical member will now see a slight increase in their billing, paying £1.33 more for their energy a week. We’ve written more about this on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 4 years ago

“Switching to bulb was very easy, service and communication have been good. It was however disappointing the prices were increased within weeks of switching to bulb.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry for the unfortunate timing of this price change - you can read more about the reason for this on our Blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-mar-21 If you would like any other help, please do send us an email to feedback@bulb.co.uk with your email, full address, full name and date of birth. All the best, Lou

Posted 4 years ago

“My gas is excellent and my electric is alot more expensive”

Helpful Report

Posted 4 years ago

Hi Nicola, Thanks for leaving us a review. I'm sorry to hear that you're now spending more on your electricity than you were before. I'd be happy to look into this for you, to check everything is correctly set up on your account. Would you be able to send us an email to feedback@bulb.co.uk, with your email, full address, full name and date of birth please? All the best, Lou

Posted 4 years ago

“I found the changeover from my previous supplier to Bulb, fast and trouble free. I also like the fact that Bulb responded to my 2 emails very quickly. My only criticism I have is that I didn't see my account number on the letter that came with my gascard.”

Helpful Report

Posted 4 years ago

Hi Ronald, Thanks for leaving us a review. Unlike some other companies, we don't really work in account numbers, which is why we don't include them on our communications. Don't worry though, all we'll need for you to do to confirm your identity when you speak to us is to confirm the following: - Your email (also known as your Bulb ID) - Your address and postcode - The full name on the account - The date of birth of the person named on the account. If you have any questions or need any other help, do let me know by emailing us at feedback@bulb.co.uk. All the best, Lou

Posted 4 years ago

“Not bin with bulb energy for long but up to now .im happy with them”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. We're really glad to hear that you're happy with our service. I can see that you've rated us 3 stars so if there is anything that we can do for you to improve this rating, we would be eager to give you a hand. If you would like to discuss this, you can send us an email to feedback@bulb.co.uk. All the best, Lou

Posted 4 years ago

“Appears to be costly fare”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. We're sorry to hear that you're not satisfied on price - if you would like to discuss this any further, you can email us on feedback@bulb.co.uk, with your account details and we can take a look at your monthly Direct Debit for you. All the best, Lou

Posted 4 years ago

Bulb is rated 4.1 based on 3,920 reviews