Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,919 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,919 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was supposed to get a smart meter fitted which I haven’t had, no one has been in touch to say why not very impressed”

Helpful Report

Posted 2 years ago

Hi there, Thanks for leaving us a review. I'm sorry no-one has been in touch about your smart meter installation. You may be able to book this yourself through your Bulb account here: https://account.bulb.co.uk/dashboard/smart/install If you can't, would you be able to send us an email with your account details to feedback@bulb.co.uk, and we can help you there. All the best, Lou

Posted 2 years ago

“Swapped over from BG price has gone up twice in 3 months so I’m on the fence tbh”

Helpful Report

Posted 2 years ago

Hi there, Thanks for leaving us a review. We’ve had to increase our prices because the cost of supplying energy has increased significantly. Wholesale costs are up by 29% since March, when we last changed our prices. A typical member will now see a slight increase in their billing, paying £1.33 more for their energy a week. You can read more about this on our blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 2 years ago

“I am disappointed that your prices have risen twice since joining.....!”

Helpful Report

Posted 2 years ago

Hi Tim, Thanks for leaving us a review. We’re sorry to put prices up for the second time this year, at a time that we know is difficult for lots of our members. Wholesale prices have increased to their highest levels since 2018 due to post-lockdown demand. This means that an average member will now see an increase in their billing of £1.33 per week. You can read more about this on our Blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 2 years ago

“Not easy to view bills or changes to accounts, bill went up within 1 month of switching to Bulb from edf”

Helpful Report

Posted 2 years ago

Hi there, Thanks for leaving us a review. I'm sorry you've had issues viewing your bills - you should be able to see these through your online Bulb account here: https://account.bulb.co.uk/dashboard/payments-and-statements Also, I'm sorry for the unfortunate timing of this price change - we have had to increase our prices due to increased wholesale costs. You can read about the reasoning behind this on our Blog post here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 If there's anything else we can help you with, would you be able to send us an email to feedback@bulb.co.uk with your account details please? All the best, Lou

Posted 2 years ago

“Simple process to switch to Bulb. However, it was quite dissappointing to find they hiked the price by over 6 % in less than 3 months...”

Helpful Report

Posted 2 years ago

“Disappointing that there have been two price rises in a short period of time since we switched to bulb.”

Helpful Report

Posted 2 years ago

“Disappointing that there have been two price rises in a short period of time since we switched to bulb.”

Helpful Report

Posted 2 years ago

“Chose Bulb from a price comparison site. As their tariffs are variable, the day after my contract started, I was notified the tariff was increasing. Since then there has been another increase. I'd have been no worse if I'd stayed with Eon”

Helpful Report

Posted 2 years ago

“Quick and easy to re-join but the referral reward wasn't honoured as I'd been a customer in the previous 6 months. This policy was only made clear after I'd signed up.”

Helpful Report

Posted 2 years ago

“We changed to bulb as they were the cheapest 2 days later they put there prices up”

Helpful Report

Posted 2 years ago

Hey Julie, We’ve had to increase our prices because the cost of supplying energy has increased significantly. We don’t like increasing our prices, but because our tariff is low to reflect the true cost of energy, we have to change our prices when wholesale energy costs change. If this goes down again we'll pass these savings on to members! We've written more about it here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 but please get in touch with us at feedback@bulb.co.uk if there's anything we can help with

Posted 2 years ago

“Excellent customer service but prices going up again.”

Helpful Report

Posted 2 years ago

“Only with bulb a few months have had 2 price increases”

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Posted 2 years ago

“Disappointed 2 days after swapping over price of tariff was increased. Would have been nice to know before making the swap as it may have influenced my decision. Rest of the swap was seamless will stick with Bulb for now.”

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Posted 2 years ago

“Very helpful 👍”

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Posted 2 years ago

“Unfortunately we have had two price increases since we joined bulb which was disappointing. The customer service is ok but sadly they also don’t do smart meters for economy 7 meters yet either 😞”

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Posted 2 years ago

“Not making the savings as expected.”

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Posted 2 years ago

“Well, almost acceptable. Having just joined Bulb and having received almost immediately notification of a price rise I am having second thoughts as to whether I have done the right thing. It did have good reviews which is why I switched but I am not so sure now. Although advised to move again I'll wait and see. Sorry Bulb, I can understand if you don't use this review!”

Helpful Report

Posted 2 years ago

“Needed to change from SSE due to unwarranted price increased but on joining Bulb got an immediate price increase followed by a threat to increase soon. OK so it's a variable rate and the price I will pay is still marginally less than SSE.”

Helpful Report

Posted 2 years ago

“Happy to have greener energy but not really cheaper as promised. Had one price increase before I even began supply and another a month later. I know prices have gone up but really, don't sell something as cheaper than competitors when it's not. I'll stay with bulb for now anyway as its so much hassle to change.”

Helpful Report

Posted 2 years ago

“Good customer service, phone app and smart meter. Price too expensive now and it's not just because of increases at a national level as they have increased daily rate and standing charge”

Helpful Report

Posted 2 years ago

Bulb is rated 4.1 based on 3,919 reviews