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Bulb Reviews

4.1 Rating 3,919 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

4.1

Based on 3,919 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service this week has not been up to your usual high standards, your communication systems having failed consistently since the time of our gas meter change by the Wales & West emergency service on 16/17.06.22 due to a serious gas leak. Your assurance at that time that Wales & West would be sending you the last reading on the old meter, which was much lower than the readings we had been sending you due to reading problems, and the opening zero reading on the new meter, which was zero, appeared not to have resulted in your having a basis for a new reading this week. When I put 0003 for the latter: the system rejected it as too low and would not upload a confirmatory image; three images that I then sent you by e-mail were not acknowledged or actioned; two videos and an image sent at your further request yesterday were not acknowledged; an attempt to log into my account today failed, as your system was in maintenance; and a half-hour telephone call at my expense was necessary for me to be reassured that the matter of this month's reading would be resolved.”

Posted 1 year ago

Hi there, Thanks for leaving us a review, I am sorry to hear about the poor experience you have had with your account following the meter exchange. At Bulb, we aim to provide the best possible service but it sounds like you have not received that here. I have sent you an email directly from myself so we can try and resolve this issue for you. Please reply back to me there. All the best, Katie

Posted 1 year ago

“I loved bulb until it when into receivership . The customer service used to be brilliant but now not so good. My two accounts have been messed about with and total confusion happens all the time . Bulb gave now resolved the problem with my two accounts but it has been very stressful”

Posted 1 year ago

Hi Roland, I am sorry to hear about the poor experience you have had. At Bulb, we aim to provide the best possible service but it sounds like you have not received that here. I have sent you an email directly from myself so we can try and resolve any issues for you. Please reply back to me there if you wanted to discuss anything further. All the best, Katie

Posted 1 year ago

“Can’t leave full review as request not actioned yet.”

Posted 1 year ago

“I am only giving Bulb 3 stars because when the fuel prices went up in April, they were expecting me to pay £140 for my electricity, but I decided to opt for a smart PAYG meter and I have kept a track of my top ups and it works out that I only pay half of this amount...and sometimes less. I will say that when i have contacted the customer service on chat, they have always been professional and helpful.”

Posted 1 year ago

Hi Diane, Thanks for providing us with some feedback here on Reviews.io. Unfortunately, the price rise is industry-wide and we cannot help resolve that issue for you. However, we are happy to hear you are content with the service you have received recently. All the best, Jenny.

Posted 1 year ago

“why did you increase the standing charge by 100%??????????”

Posted 1 year ago

Hi there, Thanks for getting in touch and leaving us a review about the price change and your standing charges. I do understand that this is a significant change to your bill. We have increased our standing charges for gas and electricity in line with Ofgem’s price cap on 1 April. A standing charge is a daily fee that everyone pays as part of their energy bill. These costs apply to every home. Because almost every home has electricity, and not every home has gas, the increase in standing charges for electricity is higher. Best, Jenny.

Posted 1 year ago

“It's difficult to really make a good judgment on bulb at the moment due to the fact that everyone is struggling with their company suppliers because of the cost of fuel prices and to be honest if i could i probably would have switched companies by now but having said that since I've recently changed to a smart meter i have found it to be a lot easier to control what is being used”

Posted 1 year ago

Hi there, Thanks for taking the time to leave us a review. I have sent an email across from myself and so if you still needed help or had any further feedback please reply to me there. All the best, Jenny.

Posted 1 year ago

“Team of staff very helpful and courteous. But it took a lot of waiting to get through to them on the phone”

Posted 1 year ago

Hi Aziz, Thanks for taking the time to leave us a review, I am sorry to hear you experienced a long wait time, we try to keep our queue as short as possible but we can experience busier periods at times. All the best, Katie

Posted 1 year ago

“Expensive”

Posted 1 year ago

Hi Wioletta, Thanks for taking the time to leave us a review. I am sorry to hear you are finding our prices expensive. Unfortunately, wholesale costs have quadrupled over the past year and so our tariff increased on April 1st. With this increase, you may be noticing your monthly statements are higher than expected. If you are having any issues with paying please let us know as we have a few options that might work better for you. I have sent you an email directly from myself so we can discuss this further, please reply back to me there. Take care, Katie

Posted 1 year ago

“Understanding”

Posted 2 years ago

“Took a refundable deposit, which wasn't returned ,and like you to be very much in credit .I've had no refund”

Posted 2 years ago

Hi Warren, Thanks for taking the time to leave your feedback. I am sorry for the poor service. I would like to look into your refund issue for you and get this resolved. I have sent you an email directly about the issue. If you wanted to discuss it further please get back to me there. All the best, Jenny.

Posted 2 years ago

“Great for accessing green energy and meter reading app is simple to use. However, I’ve not been impressed with my account management - I needed to change account name from my wife to myself after she passed away late 2020. This led to an accidental over credit from Bulb to myself. That is now being paid back but I’m now being chased by a Credit company for a different amount. Finally, I’m still getting letters addressed to my wife which is not great either.”

Posted 2 years ago

Hi there, Thanks for taking the time to leave us a review. I am sorry to hear about the issues you've had. At Bulb, we aim to provide the best possible service but it sounds like you have not received that here. I would like to look into your account so we can make sure everything is set up in your name correctly and you are not being chased for debt that is already being paid back. Please can you send an email to feedback@bulb.co.uk with your account details and the subject RIO190422. One of the team will then be in touch within 3-5 working days. All the best, Katie

Posted 2 years ago

“Your service is satisfactory, it was very frustrating at times trying to achieve a fair outcome which was by email, telephone service was terrible”

Posted 2 years ago

Hi there, Thanks for taking the time to leave us a review, I am sorry that you've had to repeat yourself over email. At Bulb, we always aim to provide the best possible service and it sounds like you have not received that. Our systems are set up to expect a direct debit and so you may still get the occasional email about no direct debit moving forward. As long as you are making monthly payments to cover your usage it shouldn't be a problem. All the best, Katie

Posted 2 years ago

“Provide a way to change to paperless without having to contact support and I'll leave a 5 star review. Thanks.”

Posted 2 years ago

Hi there, Thanks for taking the time to leave us a review, I am sorry to hear you found it difficult to move your account to paperless. All our members start out paperless and so only those who have requested it should receive post. I will pass your suggestion to have a self-service option for this to the relevant team who can look to implement it. All the best, Katie

Posted 2 years ago

“I am generally happy with Bulb.It has been disappointing though that Bulb have not been able make my first generation smart meter work and will NOT provide me with a generation 2 meter.I thought Smart metering was a flagship government policy and here am i submitting manual readings all the time!”

Posted 2 years ago

Hi Timothy, Thanks for taking the time to leave us feedback. Bulb never installed the first generation of smart meters because of the flaw in their system. As I'm sure you are aware when you switched away from the supplier that installed your smart meters they lost their smart funcatinalty. This is an industry-wide issue. We are working with the smart manufacturers and smart network to update how we communicate with the first generation smart meters, this should allow us to start taking smart readings automatically and provide you with other benefits of smart such as daily usage graphs. We have already started to successfully enroll first-generation smart meters onto the smart network and so hopefully we will connect your meters in the future. We can replace your meters with second-generation smart but there is a charge for this and it can be expensive. If you would like to discuss this further then please send an email to feedback@bulb.co.uk with the reference number RIO300322. One of the team will then get back to you within 3-5 working days. All the best, Katie

Posted 2 years ago

“I would rate Bulb higher if they would provide me wit an Off-Peak tarriff”

Posted 2 years ago

Hi Robert, Thanks for taking the time to leave us a review. As you left your details I have sent you an email myself regarding the issue you have mentioned above. Feel free to reply to me there should you wish to discuss this further. All the best, Katie

Posted 2 years ago

“Think its poor energy firms have almost doubled the standing charge. Price of renewable energy gone up so much, has the cost of wind increased? Rip off”

Posted 2 years ago

Hi there, Thanks for taking the time to leave us a review. There’s currently only one price for energy in the UK. There aren’t separate markets for green energy sources. When the cost of electricity produced by burning gas goes up, so does the cost of electricity from green sources. We’re increasing our standing charges for gas and electricity in line with Ofgem’s price cap. Unfortunately, there have been significant increases in network and policy costs which make up part of the standing charge. If you wanted to discuss this further then please send an email over to feedback@bulb.co.uk with your account details and the reference number RIO150322. Once of the team will then get back to you within 3-5 working days. All the best, Katie

Posted 2 years ago

“Too expensive any better deal for me?”

Posted 2 years ago

Hi Eileen, Thanks for leaving your feedback. I am sorry you find our prices expensive. Unfortunately, we only have one variable tariff and so there is no other deal we can move you to Wholesale prices have increased drastically over the past 12 months and we cannot absorb these higher costs. This means that our tariff has increased over the past year. If you wanted to discuss this further then please send an email over to feedback@bulb.co.uk with your account details and the reference number RIO140322. One of the team will then get back to you within 3-5 working days. All the best, Katie

Posted 2 years ago

“I like the bulb presentation of energy usage and billing which is a vast improvement on British Gas. However in common with British Gas they are unwilling or unable to resolve the issues I have with the smart meter which is faulty. `British Gas installed it but when it stopped working they just did nothing. Bulb instead of listening to me decided to go through the whole process again and have 12 months later decided that the meter is faulty. If I had bought a product which failed after 6 months I would want the manufacturer to replace it. Basically this smart meter roll out is a joke. I waited for the new generation of SM2 meters so you can imagine my disappointment that the smart meter failed after such a short time. However I did not think it would be impossible to get the fault rectified.....so what its the point of smart meters if they can't be fixed. The meter was installed by British Gas and I think they should have fixed it. However Bulb have assumed responsibility so they should fix it as a matter of urgency.”

Posted 2 years ago

Hi Stephen, Thanks for taking the time to leave us a review. I am sorry to hear about the issues you've had since getting your smart meter installed. There are a number of faults that we are aware of with the second generation smart meters and it depends on what this fault is as to how we will deal with it. I would like to take a look into your account so we can determine exactly what is going on. Please can you send an email to feedback@bulb.co.uk with your account details and the reference number RIO100322? All the best, Katie

Posted 2 years ago

“In fairness to Bulb, they are pretty quick to respond via email. And friendly enough. However....they do pester. And their generic 'send us a meter reading' emails are hounding, and guilt-trippy. Someone used to come and take the readings for me (sent by Bulb) but when they went in to admin, that got cancelled so I got hounded. They also repeatedly tell me to get a smart meter, and that my property is eligible. I'd love a smart meter.....but I have also been told by the fitters that my property is not suitable. Which Bulb know. But Bulb keep telling me I should get one, and that I am eligible. 🤦🏻‍♀️”

Posted 2 years ago

Hi Oliva, Thanks for taking the time to leave us a review, I am sorry that you are receiving too many emails about meter readings and smart installations. Please could you send us an email to feedback@bulb.co.uk with your account details the reference number RIO090322? I can then remove you from our smart mailing list and look into the meter readings emails for you. Thanks, Katie

Posted 2 years ago

“Very expensive”

Posted 2 years ago

Hi there, Thanks for taking the time to leave us a review. I am sorry to hear you find our prices expensive. Unfortunately over the past year, wholesale costs have quadrupled and so we have had to increase our tariff as we cannot absorb these higher costs. This is turn will be causing your bills to increase. If you wished to discuss this further then please drop an email to feedback@bulb.co.uk with the reference number RIO090322 and one of the team will be in touch within 3-5 working days. All the best, Katie

Posted 2 years ago

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Bulb is rated 4.1 based on 3,919 reviews