Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,919 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,919 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

Write Your review

Tell us how Bulb made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I switched to Bulb as British Gas could not fit theor smart meter in the shared box as there wasn't enough space. After talking to Bulb I was informed that your smart meter would fit and I would have one when I switch. Well I didn't pass the credit check as I had been in prison 15 years, so Bulb promise of Smart Meter never took place. Still not impressed”

Helpful Report

Posted 2 years ago

Hi Stew, I'm really sorry we've not been able to install smart meters for you just yet. We only credit check members when they're moving from prepayment meters to credit meters, it's not a condition of having smart meters installed. If you wanted to have smart prepayment meters fitted we'd be fine to go ahead with that. To discuss further could you drop me an email at feedback@bulb.co.uk so I can look into it? All the best, Curtis

Posted 2 years ago

“Only been with them 3 months up To now happy”

Helpful Report

Posted 2 years ago

Hi Margaret, That's great, I'm glad you're happy with everything so far. If there is anything we could do to improve just let me know at feedback@bulb.co.uk and I'm happy to take a look. All the best, Curtis

Posted 2 years ago

“Was very disappointed at getting no where with getting a smart metre installed. Due to the pandemic everything was put on hold and I am no further forward today than almost a year ago. Prices rising all the time is never good either especially when people are struggling.”

Helpful Report

Posted 2 years ago

Hi Mark, I'm sorry we've not managed to get you smart meters installed yet. Our engineers are back working at full capacity, so we can definitely look into this for you now. We didn't want to increase our prices, but sharp rises in wholesale costs have made it unavoidable. To discuss this further could you send an email to feedback@bulb.co.uk so I can help out more? All the best, Curtis

Posted 2 years ago

“Excellent customer service.”

Helpful Report

Posted 2 years ago

Hi there, Thanks for the great feedback, we really appreciate it - we pride ourselves on our customer service at Bulb. I notice you've only given us three stars, if we can help with anything at all just pop at email to feedback@bulb.co.uk and we're all ears. All the best, Curtis

Posted 2 years ago

“Bulb have been disappointing for several reasons. They persistently send emails regarding the installation of a Smart Meter, even though they are aware that I am a tenant and I always submit meter readings. They have not honoured the £50 refer a friend payment for me or my friend and have raised prices significantly. They don't seem to be properly addressing the issue of off peak electricity tariffs for electric car-charging yet either, so are behind other suppliers. I'll be switching suppliers when I move out of this property.”

Helpful Report

Posted 2 years ago

Hi Julie, I've responded to the other review you left, but I'll respond here too. I'm sorry you've not had a good experience with Bulb so far. We can add you to a list to make sure that we don't contact about smart meters again if you can't have them installed as a tenant. I'd also like to address the issue with your referral credit not being added, can you email feedback@bulb.co.uk so I can look into that for you? We're also currently developing our electric vehicle tariff which is still in beta testing, and if you're interested in that you can read more about it here: https://help.bulb.co.uk/hc/en-us/articles/360059170212-About-Bulb-s-EV-Tariff You're also free to switch from Bulb at any point, we have no fixed contracts or exit fees. If you did decide that was best for you we'd be sad to see you go, but there's no need to wait to leave the property. All the best, Curtis

Posted 2 years ago

“My primary need when picking an energy supplier is to have energy supplied when I need it, and Bulb meet this requirement in a similar way to all other suppliers i’ve chosen previously. 3/5 for that. Regrettably the prices have gone up twice in three months. There’s a lot of guff about green energy but i’d love to know how Bulb gets away with claiming their energy is green when it’s just coming in through the grid like everyone else and even basic googling shows a mix of energy sources and a reliance on gas when the renewables falter. Personally I don’t really give a hoot about green energy when China is building a coal power plant a day and some further basic googling shows that the pace of climate change is far slower than all the doomageddon predictions suggest, but there doesn’t seem to be anyone offering non-green energy these days.”

Helpful Report

Posted 2 years ago

Hi there, I'm sorry to hear you're not entirely happy with Bulb as your supplier. We've had to increase our prices a couple of times due to surges in wholesale costs, and whilst we didn't want to it became unavoidable. Whilst you're correct that at any given moment the energy mix in the grid is renewable and non-renewable, we purchase REGOs to guarantee every unit of energy we supply is from a renewable generator. This means the amount of renewable energy on the grid is proportionally more as a result. You can read more on this here: https://help.bulb.co.uk/hc/en-us/articles/360026767212-How-Bulb-buys-its-electricity If you'd like to discuss this further or have any other issues I can help with just drop me an email on feedback@bulb.co.uk and I'm happy to help. All the best, Curtis

Posted 2 years ago

“PUT UP PRICE”

Helpful Report

Posted 2 years ago

Hi James, Thanks for leaving a review. Sadly we did have to increase our prices again as the wholesale costs of electricity and gas have continued to rise. We don't like increasing our prices and it's not a decision that we take lightly. You can read a bit more about this here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 Any questions, please email us at feedback@bulb.co.uk and we'll get back to you as soon as we can. Many thanks, Niamh

Posted 2 years ago

“not too bad. keep hoisting prices though. pushy sales people.”

Helpful Report

Posted 2 years ago

Hi there, Thanks for taking the time to leave us a review. I'm sorry that you're finding us to be expensive at the moment. We've had to increase our tariffs due to a huge increase in the wholesale prices of electricity and gas. You can read a bit more about that here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 We'd like to address any issues that you might have with your account. Please can you email us at feedback@bulb.co.uk and we'll get back to you as soon as we can? Many thanks, Niamh

Posted 2 years ago

“Still new to me, happy so far,good communication.”

Helpful Report

Posted 2 years ago

Hi there, Thanks for leaving us a review. We're glad to hear that you're happy with your service from us. If there is anything that we can help you with, please don't hesitate to give us a call on 0300 303 0635 or you can email us at help@bulb.co.uk. All the best, Lou

Posted 2 years ago

“Good prices BUT apparently my property not suitable for Smart meter so can understand not Bulbs fault. I inherited a pay as you go meter so i pay more than i should. Asked Bulb to switch to standard meter ( bear in mind cant have Smart). £130 required! So i am stuck on the most expensive pay as u go meter. Appreciate that Bulb 👍.”

Helpful Report

Posted 2 years ago

Hi Neil, Thanks for taking the time to leave us a review. I'm sorry that your metering setup isn't currently suitable for smart meters. Sadly we have to charge to exchange prepayment meters for 'traditional meters' as these are not subsidised by the government, whereas smart meters are. We'll update you on when we might be able to install a smart meter for you and give some advice on best next steps. Please can you email us at feedback@bulb.co.uk? Many thanks, Niamh

Posted 2 years ago

“They are quick to put up prices like everyone else but they did not increase what they pay for electricity supplied to them”

Helpful Report

Posted 2 years ago

Hi there, Thanks for taking the time to leave us a review. Sadly we had to increase our prices due to a significant increase in the wholesale cost of electricity and gas. This is not a decision that we took lightly and I'm sorry for the stress caused. You can read more about this on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 Any questions, please email us at feedback@bulb.co.uk and we'll get back to you as soon as we can. Many thanks, Niamh

Posted 2 years ago

“Not sure yet, I know my payments have gone up and it's been a month, so watch this space”

Helpful Report

Posted 2 years ago

Hi Joyce, Thanks for taking the time to leave us a review. When you signed up with us, did you enter your annual usage? If we don't have that, we estimate your monthly payment and this does need to be adjusted if you're using more. We have a duty not to let you build up debt in the account. We'll look into this - please can you email us at feedback@bulb.co.uk so that we can get this sorted? Many thanks, Niamh

Posted 2 years ago

“Unfortunately not very impressed so far. Transfer didn’t go as planned. Although a smart meter is now installed, this does not seem to be recognised by the system. Shortly after having ( unfortunately partly transferred) prices have increased making it more expensive that my previous supplier.”

Helpful Report

Posted 2 years ago

Hi Ernst, Thanks for taking the time to leave us a review. I'm very sorry about the switching issues and the problem with your smart meter. We need to look into this for you - please can you send us an email at feedback@bulb.co.uk so that we can get that sorted? With regard to the price rise, we're sorry about that. We had to do this due to a significant increase in our wholesale costs and it's not a decision that we take lightly. You can read a bit more about this on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 Any questions, please let us know. Take care, Niamh

Posted 2 years ago

“I like the idea of a single variable rate provided it is competitive. It was good when I signed up but so far it has increased twice and is not competitive. I have never experienced the price going down, does it ever happen?”

Helpful Report

Posted 2 years ago

Hi Norman, Thanks for taking the time to leave us a review. Sadly we've had to increase our tariffs twice over the last few months due to a significant increase in the wholesale cost of electricity and gas. This is not a decision that we take lightly and you can read a bit more about this on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 We always give 30 days notice of any price change so that members can decide whether to stay or switch away. Our gas price decreased in 2019 but covid-19 has caused the wholesale costs of electricity and gas to soar. Any questions, please email us at feedback@bulb.co.uk and we'll get back to you as soon as we can. Many thanks, Niamh

Posted 2 years ago

“Its ok would be good to get offered smart meters put in”

Helpful Report

Posted 2 years ago

Hi Patricia, Thanks for leaving us a review. We are offering smart meters for most people now, but can't yet provide these for all metering setups. However, we'll look into whether we can install one for you. Please can you send us an email at feedback@bulb.co.uk so that we can investigate this for you? Many thanks, Niamh

Posted 2 years ago

“Only been with Bulb for a month or so, seem okay so far but very much as I previously experienced with OVO, the moment you sign up things soon begin to change with regards to prices, etc. They originally offered me a refund as a 'good will gesture' when they admitted they'd got something wrong. The refund was debited to my account. They then realised they were incorrect and took the money back. We were wrong so here's a refund, we were wrong again so we're taking it back. No too sure where the 'good will' is here. In my world, the 'good will gesture' should have been, 'sorry, we've messed up, we'll leave that £20 with you'. Yes, you read correctly, it was only £20 and they actually took it back. Anyway, nothing wonderful to really shout about so far, suggested being far more competitive when I submitted last year's readings but I'm yet to see any difference from OVO.”

Helpful Report

Posted 2 years ago

Hi there, Thanks for taking the time to leave us a review. I'm sorry about the confusion with the compensation, we need to look into this for you and answer any other questions that you might have. Please can you send us an email at feedback@bulb.co.uk with a summary of this issue so that we can investigate this for you as soon as possible? Take care, Niamh

Posted 2 years ago

“I'm writing this because they asked for a review. Fine as a supplier and reasonably cheep, very basic easy to use app. However.... When I joined I was told they could change my meters, ones prepay elec and the other the original gas on standard billing. I've been continually told that it will be done. The first delay was 2nd gen meters weren't available, then lockdown was used as an excuse, now I think we are around 2 years down the line and I've been told they still 'can't' because they aren't doing my area yet! I'm currently in the process of switching from them to a new supplier.”

Helpful Report

Posted 2 years ago

Hi Rebecca, Thanks for leaving us a review. I'm sorry that you've experienced a delay in us being able to exchange your meter for you. I've taken a look at your account, as your email address is provided with your review, and we should be able to get this booked in for you. I've sent you an email to double-check your booking eligibility, so if you can follow up with me there, that would be great. All the best, Lou

Posted 2 years ago

“I was a former customer of bulb at my previous address. I was very happy. I had no hesitation of signup again when I moved house. However, since moving the service hasn’t been anything like as good. I want to have an economy 7 meter removed and replaced with a single tariff smart meter. Bulb customer service has been obstructive, slow and repetitive. They have also advised me to instruct an electrician to carry out involving opening the meter which is against the law. Essentially, Bulb are happy to take your monthly payment but aren’t very interested in actually doing anything or fulfilling customer service. Beware.”

Helpful Report

Posted 2 years ago

Hi there, Thanks for leaving us a review. I'm sorry that you've had issues with this metering case. There are some processes that do need to be followed for us to be able to exchange a 2-rate meter for a 1-rate meter, but I would like to look into this to see how we can get this process going for you. Would you be able to send us an email to feedback@bulb.co.uk, so we can get this sorted for you? All the best, Lou

Posted 2 years ago

“My prices changed within a week! and then again 2 months later. I think I would feel happier using someone who locks prices in.”

Helpful Report

Posted 2 years ago

Hi there, Thanks for leaving us a review. As our tariff is a variable rate tariff, we do have to change our prices on the wholesale market increase. However, I'm sorry for the unfortunate timing of the recent price change. You can read more about this on our blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 2 years ago

“I'd heard good things about bulb, and the renewable energy part was a big seller. It was unfortunate that in less than 6 months there have been 2 price rises, although they have promised to put the price down when they can.”

Helpful Report

Posted 2 years ago

Hi there, Thanks for leaving us a review. We’re sorry to put prices up for the second time this year, at a time that we know is difficult for lots of our members. Wholesale prices - those that energy firms pay for gas and electric - have surged to their highest levels since 2018 due to post-lockdown demand, which is why a typical member will now see a slight increase in their billing, paying £1.33 more for their energy a week. As our tariff is in keeping with wholesale costs, when these go down, we do indeed pass these savings back on to our members. We’ve written more about this on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 2 years ago

Bulb is rated 4.1 based on 3,919 reviews