Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The termination of the call to the Bulb Contact number by "Lisa" was unexpected and unexplained”

Helpful Report

Posted 3 years ago

Hi Val, Thanks for taking the time to help us improve our service by leaving a review. I'm really sorry to hear that we’ve let you down on this. We always aim for the highest level of service, and it seems like you haven't experienced that with us recently. I’d really like to take a look at your account and see what I can do to improve your experience with us. I’d also like the chance to speak to the agents who managed your case so I can make sure that they receive additional training. Then we can ensure other members in your situation receive better service in the future. I have sent you an email directly from myself so we can discuss this further, please reply back to me there. All the best, Katie

Posted 3 years ago

“Ridiculous bills and very inconsiderate company. Nobody should sign up to bulb I mean nobody .”

Helpful Report

Posted 3 years ago

Hi there Thanks for taking the time to leave us a review. I’m really sorry about the issues you've had with us. We always aim to provide the best possible service for our members, and it sounds like you haven’t experienced that. I would like to look into your account so I can help with any issues you might be having with the billing. I have sent you an email directly from myself so we can discuss this further, please reply back to me there. All the best, Katie

Posted 3 years ago

“Please avoid this company. The customer service if awful, you wait for hours until they want to speak with you. Once connected you completely forgot what you want to say. Everytime when I called them I had different answer from them. Not reliable company.”

Helpful Report

Posted 3 years ago

Hi Seb, Thank you so much for taking the time to share your feedback with us. I’m really sorry about the issues you've had with us. We always aim to provide the best possible service for our members, and it sounds like you haven’t experienced that. I would like to look into the service we have provided here to see what went wrong and how we can improve for next time. I would also like to help with any account queries you are still waiting to get resolved. I have sent you an email directly from myself so we can discuss this further, please reply back to me there. All the best, Katie

Posted 3 years ago

“Absolutely shocking company. No one ever knows what the others doing. Even though I cancelled my direct debit I have woken to them taking £154 out my account this morning & now leaving me with a bank charge plus no money to feed kids. Their projections are £188 for this months bill, turns out my actual bill is £97.34. Big difference & this is why bulb have hiked the direct debits. They are actual money grabbing vultures.”

Helpful Report

Posted 3 years ago

Hi Kerry, Thanks for taking the time to leave us a review. I’m really sorry about the issues you've had with your payments. We always aim to provide the best possible service for our members, and it sounds like you haven’t experienced that. If you cancelled your direct debit it is not possible for us to take a payment and so I would really like to look into this for you to see what has happened. We also might have a few payment options that could be of interest to you. I have sent you an email directly from myself so we can discuss this further, please reply back to me there. All the best, Katie

Posted 3 years ago

“Spent all day, messages back and forward regarding my IHD having stopped working and my usage data not showing on my App or online account….one excuse after another contradiction after contradiction..finally told I have been put in for a reboot, No confidence that this has actually been done as the person just seemed full of excuses, the fact I have only had the smart meters 6 months the attitude on the messages was basically “oh well tough luck “😡”

Helpful Report

Posted 3 years ago

Hi Michael, Thank you so much for taking the time to share your feedback with us here. I’m really sorry about the issues you've had with your In-home display. We always aim to provide the best possible service for our members, and it sounds like you haven’t experienced that. There are a few issues that can affect the display and unfortunately, we do not have a fix for all of them yet. With time as there are firmware updates, we hope to eliminate as many of these issues as possible. I have sent an email across to you directly from myself as I would like to take a look to see what has been done for you so far. Hopefully, we can then clear up any confusion. All the best, Katie

Posted 3 years ago

“I was promised an e-mail at the end of the webchat with Caroline and never received this.”

Helpful Report

Posted 3 years ago

Hi there, Thanks for taking the time to help us improve our service by leaving a review. I'm really sorry to hear that we’ve let you down on this. We always aim for the highest level of service, and it seems like you haven't experienced that with us recently. I’d really like to take a look at your account and see what I can do to improve your experience with us. I’d also like the chance to speak to the agents who managed your case so I can make sure that they receive additional training. Then we can ensure other members in your situation receive better service in the future. I have sent you an email directly from myself and so if you wish to discuss this matter further you can get back to me there. All the best, Katie

Posted 3 years ago

“i’ve had numerous problems with my gas meter and have no help at all , other than 2 women that was brilliant. one of them was terrible he was shouting down the phone , raising his voice , ignorant , not helpful was by far the worst advisor i have ever come across in my life , the problem kept getting passed on to each other it took 3 week to sort in which i was told it was my problem and i’d be without gas.”

Helpful Report

Posted 3 years ago

Hi there, Thanks for taking the time to help us improve our service by leaving a review. I'm really sorry to hear that we’ve let you down with our service while getting your gas meter sorted. We always aim for the highest level of service, and it seems like you haven't experienced that with us recently. I have sent you an email from myself as I would like to address this issue in more depth for you. Please reply back to that and we can take a look at what has happened here. All the best, Katie

Posted 3 years ago

“I would never sign up with this company ever again. They are terrible.”

Helpful Report

Posted 3 years ago

Hi Sharon, Thanks for taking the time to help us improve our service by leaving a review. I'm really sorry to hear that we’ve let you down on this. We always aim for the highest level of service, and it seems like you haven't experienced that with us recently. I have sent you an email directly from myself and so if you wanted to discuss any of the issues you've had further we can do it there. All the best, Katie

Posted 3 years ago

“What a load of crock”

Helpful Report

Posted 3 years ago

Hi Sharon, Thanks for taking the time to leave your feedback. At Bulb we aim to provide the best possible service and by the sounds of this review, you have not received that here. I have sent you an email directly about the issue. If you wanted to discuss it further please get back to me there. All the best, Jenny.

Posted 3 years ago

“Totally disappointed with bulb. Phoned them to get my credit of over £900 refunded to me. They said yes then no need meter readings even after taking umpteen readings. Still waiting. Quick to take your money but not so to return it 😡”

Helpful Report

Posted 3 years ago

Hi Azra, Thanks for taking the time to leave your feedback. I am sorry for the poor service. We aim to provide the best possible service and it sounds like you have not received that here. I have sent you an email directly about the issue. If you wanted to discuss it further please get back to me there. All the best, Jenny.

Posted 3 years ago

“New customer, i wanted to retrieve my original start meter reading as my previous provider has estimated my final bill, no category for what I wanted”

Helpful Report

Posted 3 years ago

Hi Vittorio, Thanks for taking the time to leave your feedback. I am sorry that you are not happy with the service you have received at Bulb. We aim to provide the best possible service and it sounds like you have not received that here. I have sent you an email directly about the issue as I am confident we can get this sorted for you. If you wanted to discuss it further please get back to me there. All the best, Jenny.

Posted 3 years ago

“It’s very expensive every 3 days I put electricity in my pay as you go and it’s finshing so quick stealing money”

Helpful Report

Posted 3 years ago

“Con artists! They take almost double what they should be and they wont rectify it and are rude and unhelpful. I wouldnt wish bulb on my worst enemy”

Helpful Report

Posted 3 years ago

“Another utility company that were really keen to have our business and stupidly didn’t plan for the inevitable energy price rises. Even more ridiculous is the CEO of this failed company is still getting his £250,000 salary.”

Helpful Report

Posted 3 years ago

“Lack of customer service support for family of a deceased customer. Sent all necessary information, some of it twice, for it not to be acknowledged. Withholding deceased customers credit. No support for bereaved family whilst having to chase the credit owed. Families should not have this experience!”

Helpful Report

Posted 3 years ago

Hi there, Thanks for leaving us a review. This is not the level of service we aim to provide at Bulb and I am very sorry to hear about the poor experience you've had hear. Please can you send an email over to feedback@bulb.co.uk with the subject RIO270422. We can then look into the issues for you and hopefully sort the account out. Take care, Katie

Posted 3 years ago

“16 days and no reply to email. Believe me BULB is lower than 1☆. CALL NO ANSWER. EMAIL NO REPONSE. 5☆ Reviews. NO WAY is this possible in my experience. BULB remove thousands of 1☆ reviews to boost their rating. Posters of FAKE reviews should be prosecuted. Administrators are not in control of this company, incompetence and liars are in the driving seat. Bulb should be closed immediately to protect customers.”

Helpful Report

Posted 3 years ago

Hi there, Thanks for taking the time to leave us your feedback. I am sorry to hear about your poor experience. At Bulb, we always aim to provide the best possible service but it sounds like you have not received that here. I would like to look into this for you. Please send an email over to feedback@bulb.co.uk with the subject RIO230422. All the best, Katie

Posted 3 years ago

“- Hayden Wood draws an annual salary of 250k, Uk taxpayers fund this. Bulb is now essentially nationalised why is this salary still drawn?”

Helpful Report

Posted 3 years ago

“If I could give this company half a star then I would...Shambles!”

Helpful Report

Posted 3 years ago

Hi Andrew, Thanks for taking the time to leave us a review. I am sorry you have not found our service satisfactory. We always aim to provide the best possible service but it sounds like that has not been the case here. I have sent an email over from myself and so if you wanted to discuss anything further then please get back to me there. All the best, Katie

Posted 3 years ago

“Disgusting service disgusting people. Just wanted still money”

Helpful Report

Posted 3 years ago

Hi Vilma, Thanks for leaving us your feedback, I am sorry to hear this. At Bulb, we always aim to provide the best possible service and it sounds like you haven't received this. I have sent you an email from myself and if you wish to discuss your account then please get back to me there. I am happy to address any concerns you might have. All the best, Katie

Posted 3 years ago

“Took the mick with my meter readings and changed my direct debit to £211 a month. I live alone in a 2 bed house. Do not recommended”

Helpful Report

Posted 3 years ago

Hi Jenny, Thanks for taking the time to leave us a review, I am sorry to hear you had issues with your meters readings, if you provide us with actual reads we should be using these for the billing. Regarding the changes to your payment, it sounds like we reviewed your payments ahead of our price change which happened on 01/04/22. We needed to review and increase our member's payments to make sure they are covering usage on the new tariff. I am happy to look into the readings and payments for you to make sure everything on the account is correct. Please email feedback@bulb.co.uk with your account details and the reference number RIO110422. One of the team will then be in touch with you. All the best, Katie

Posted 3 years ago

Bulb is rated 4.1 based on 3,920 reviews