Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bulb is not a good company to use! Their service is so bad and they really don’t care about their customers.”

Helpful Report

Posted 3 years ago

Hi there, Thank you so much for taking the time to share your feedback with us. I’m really sorry about any issues you've had. We always aim to provide the best possible service for our members, and it sounds like you haven’t experienced that with us. I would like to discuss this further with you. Could you send an email over to feedback@bulb.co.uk with your account details and the reference number RIO090322? One of the team will then be in touch within 3-5 working days. All the best, Katie

Posted 3 years ago

“The most EVIL company out there - my house of 5 use very little electricity and gas and I signed up with the assurance that our bills would not be unduly increased. How wrong was I - we were supposed to being £140 per month but they quickly up this to £170 with no real reason. THEN (and this is how you know their crocks) in December, while my whole house went home for Christmas for at least 2 weeks they increased it to £200! It should simply be illegal to treat customers like they have endless incomes for you to steal. Shockingly disappointed in their services.”

Helpful Report

Posted 3 years ago

Hi there, Thank you so much for taking the time to share your feedback with us. I am sorry you have been unhappy with the payment increases. We review accounts at least twice a year to make sure the payments are covering your usage. I have dropped you an email in case you wanted to discuss this further. All the best, Katie

Posted 3 years ago

“appauling since taken over by liquidators/accountants wonderful service by original bulb”

Helpful Report

Posted 3 years ago

Hi Anne, Thank you so much for taking the time to share your feedback with us. I’m really sorry about any issues you've had. We always aim to provide the best possible service for our members, and it sounds like you haven’t experienced that with us. I would like to discuss this further with you so please drop an email to feedback@bulb.co.uk with your account details and the reference number RIO090322. Thanks, Katie

Posted 3 years ago

“Whilst the supervisor who was dealing with my complaint was very helpful I really wouldn’t recommend bulb at all, I was left for 24 hours without an electric supply due to the bad advice given by their staff who obviously weren’t informed correctly this leading to having no gas or electric supply for 24 hours due to my boiler being electric, with 3 young children in the house and myself suffering anxiety. If you do chose bulb and have you meter changed for whatever reason make sure they give you a tag code so you don’t end up in the same boat as me!”

Helpful Report

Posted 3 years ago

Hi there, Thanks for taking the time to help us improve our service by leaving a review. I'm really sorry to hear that we’ve let you down on this. We always aim for the highest level of service, and it seems like you haven't experienced that with us recently. If you wanted to discuss this further then please drop us an email with your account details and the reference number RIO090322. Take care, Katie

Posted 3 years ago

“Still waiting to be taken off economy 7 after 2 years. I was assured this would be done remotely shortly after having a smart meter installed. I've requested it to be done several times since. I had storage heaters removed and replaced with electric radiators 2 years ago so economy 7 is totally unsuitable tariff for me to be on.”

Helpful Report

Posted 3 years ago

Hi Vivienne, Thanks for taking the time to help us improve our service by leaving a review. I'm really sorry to hear that we’ve let you down on this. We always aim for the highest level of service, and it seems like you haven't experienced that with us recently. I would like to look into this further for you and raise a complaint about the poor service. Please can you send an email over to feedback@bulb.co.uk with the reference RIO090322 All the best, Katie

Posted 3 years ago

“Bulb spend too much time removing thousands of honest reviews and not addressing customer issues. Bulb actions portray a dishonest company, not fit for purpose IMO.”

Helpful Report

Posted 3 years ago

Hi there, Thanks for taking the time to leave us a review. I am sorry if you have had a review removed on another site. We follow up on all negative reviews to ensure the information provided is accurate but also so we can follow up on any issues and hopefully address them fully for you. Some review sites have a code of compliance and so will remove a review if we cannot guarantee it is genuine. If you are having an issue with your Bulb account then please send an email over to feedback@bulb.co.uk with the reference number RIO280222 All the best, Katie

Posted 3 years ago

“I spent a number of weeks trying to get Bulb to transfer an existing account on the same property to me. Their system did not appear to recognise their own bill numbers. Given that the property was to be sold shortly I did not want to set up a direct debit so had to use someone on their help desk. No sooner had the account been set up when I was sent a letter threatening extra charges if I didn't a bill within 48 hours. Great customer service when the cause of the delay was Bulb. No wonder they have gone into liquidation, would not reccommend them to anyone”

Helpful Report

Posted 3 years ago

Hi Chris, Thanks for taking the time to leave us a review, I am sorry to hear you've had issues while trying to set up your account. I have sent you an email in case you wanted to discuss this further. All the best, Katie

Posted 3 years ago

“No help what so ever”

Helpful Report

Posted 3 years ago

Hi Gareth, Thanks for taking the time to leave us a review. I'm sorry to hear you've had a poor experience. At Bulb, we aim to provide the best possible service and it sounds like you have not received that. I would like to discuss any issues further with you so please send an email over to feedback@bulb.co.uk. If you could outline the issue and use the reference RIO160222 that would be great. One of the team will then be in touch within 3-5 working days. All the best, Katie

Posted 3 years ago

“Terrible service all round I wish we stayed with our previous provider”

Helpful Report

Posted 3 years ago

Hi there, I'm sorry to hear you've had a poor experience. At Bulb, we aim to provide the best possible service and it sounds like you have not received that. I would like to discuss any issues further with you so please send an email over to feedback@bulb.co.uk. If you could outline the issue and use the reference RIO160222 that would be great. All the best, Katie

Posted 3 years ago

“Absolutely Rip off joined in June 2020 From pre payment domestic to business as a small home company On there advice There prices have almost doubled 33p kWh and charges a bloody joke It’s cost me hundreds more since with them Trying to switch now and informing Ofgem So beware”

Helpful Report

Posted 3 years ago

Hi there, Thanks for taking the time to leave us a review. I am sorry to hear about the issues you have been experiencing. I can see you already have an open complaint with Bulb and so we are addressing the issue through the complaint for you. I have also sent you an email in case you wanted to get in touch with me directly. All the best, Katie

Posted 3 years ago

“One month before going into administration, they gave us a bill 400x the previous bill. We had a credit balance with them No explanation Thats 400/mo vs 100/mo. PARASITICAL CONSUMER BEHAVIOR IS NOT OK”

Helpful Report

Posted 3 years ago

Hi Sandy, Thanks for taking the time to leave us a review. It sounds like we may have received some new information on your usage such as a reading that caused a high bill. If we had previously been using estimates there is a chance you had used more than we had estimated and so the billing updates when you submit a reading. I would like to check this for you to see exactly what has gone on. We can then give an explanation as to what has happened with the billing. Please can you send your account details to feedback@bulb.co.uk and use the reference RIO190122. Thanks, Katie

Posted 3 years ago

“After 2 month of usage I asked them to switch me on pay as u go and staff switch me said 11/01/22 midnight u r on payas u go I ring them morning about how switch ING going staff said sorry w r just pay monthly then why did ur staff said me before I will be on pay as u go on dash date wow great in misleading.🥺”

Helpful Report

Posted 3 years ago

Hi there, Thanks for taking the time to leave us a review. I am sorry to hear your meter was not switched to pay as you go on the original date we gave you. At Bulb, we aim to provide the best possible service and it sounds like you have not received that. Please can you send an email to feedback@bulb.co.uk with your account details and the reference number RIO120122. We can then take a look and address the issue for you. Take care, Katie

Posted 3 years ago

“We started on Bulb when we first moved in. Our first bill was £88 just for electricity. This was only after two weeks of living there. They claimed it was based off what the previous tenants used. Anyway we decided to switch providers. Today they gave us the final bill. They said we owe £120 for just shy of a month. They based this figure off an incredibly high estimated meter reading. Our meter reading was nowhere near that figure. The issue here is they didn’t even bother to contact us to ask us for the correct meter reading which is much, much lower. They waited until New Year’s Day to get in touch about their final bill so now I have to wait four days before I can ring them up and speak to someone before they take the money if I’m lucky. Their phone lines are useless too. They only open Monday to Friday from 9 - 5 so if you have a job it’s impossible to ever speak to anyone about any issues. The app is also rubbish. If you value consistency in your bill price and being able to speak to someone don’t bother.”

Helpful Report

Posted 3 years ago

Hi there, Thanks for taking the time to leave us a review. I am sorry to hear about the issues you've had with your readings and subsequent billing. We can look into updating the closing readings so they match what your reading was on the switch date. We can also double-check the move-in reading to make sure everything is accurate. Please can you send an email to feedback@bulb.co.uk with your account details and the reference number RIO010122. One of the team will then get back to you within 3-5 working days. Take care, Katie

Posted 3 years ago

“Very expensive price frist told you you will pay 40 pound this month wanted me pay 560 pounds we 2 person after one year you will found you must pay for this company 3000 pound iam not recommended with this Company”

Helpful Report

Posted 3 years ago

Hi Samiha, Thanks for taking the time to leave us a review, I am sorry to hear you have had issues with your payments. When you first switch to Bulb we run a basic quote based on the size and location of your property. This quote is not always accurate if we are not given more details on your individual usage. Once we start getting readings we bill you based on what you have used in which case the payments may need to change to ensure they are covering your usage. With that, the jump in payments on your account does sound high so I would like to take a further look into this for you. Please can you send your details over to feedback@bulb.co.uk with the reference number RIO231221. One of the team will then get back to you within 3-5 working days. Take care, Katie

Posted 3 years ago

“Customer service is terrible”

Helpful Report

Posted 3 years ago

Hi there, Thanks for sharing your review of Bulb. I'm really sorry to hear that you have had a poor experience with us. We always aim for the highest level of service, and it seems like you haven't experienced that. I would like to discuss this further with you if possible, so please email feedback@bulb.co.uk and one of the team will get back to you. All the best, Megan

Posted 3 years ago

“Absolute horrendous company”

Helpful Report

Posted 3 years ago

Hi Steve, Thanks for taking the time to leave us a review. I am sorry you've not had a good experience with Bulb. We aim to provide the best possible service but it sounds like you have not received that. I would like to discuss this further with you if possible. We can then hopefully sort out the problem. If you could email us at feedback@bulb.co.uk with the reference number RIO131221 and your account details that would be great. All the best, Katie

Posted 3 years ago

“BULB CONTINUE TO DECEIVE CUSTOMERS. 1000s of BAD reviews have been removed by TP claiming advanced software detected not a genuine review. My removed reviews were ALL GENUINE. This company has deceived and continues to deceive customers. Recent investigation. It promised to supply 100% renewable electricity to its customers and offset the carbon emissions of its gas. However, less than 5% of the green power it supplied to homes was sourced directly from renewable energy projects last year and it did not own any generating assets, such as wind or solar farms. The rest was bought from the UK’s wholesale electricity market alongside “renewable energy certificates”, which have come under fire in recent years for allowing companies to “greenwash” their energy tariffs.”

Helpful Report

Posted 3 years ago

Hi there, Thanks for taking the time to leave us a review. We reach out to you after a Trustpilot review to request your details and verify your experience. However, if we do not hear back we flag the review with Trustpilot as it cannot be verified. They will then send another prompt for your details. If again we don't hear back the review gets removed. Now that you have got back in touch we will be more than happy to assist with your issue should you wish to provide details. Please send those across to feedback@bulb.co.uk along with the reference RIO041221. All the best, Katie

Posted 3 years ago

“absolutely shocking service, The staff don’t bother listening to what is going on and don’t actually help”

Helpful Report

Posted 3 years ago

Hi there, Thanks for leaving us a review. I am sorry you have not had a positive experience with Bulb. We aim to provide the best possible service and it sounds like you have not received that. If there was anything you wanted to discuss or you need help with then please send an email to feedback@bulb.co.uk. One of the team will then aim to be in touch within 3-5 working days. All the best, Katie

Posted 3 years ago

“So expensive”

Helpful Report

Posted 3 years ago

Hi Ruby, Thanks for taking the time to leave us a review. I am sorry you find our tariff too expensive. We had to increase our prices in October as the wholesale cost of energy increased. We are not able to absorb these higher costs and so our prices also have to rise. If you are struggling to make your monthly payments or you think there is a problem with the billing then we are happy to take a look into it. If you would like this then please send your account details across to feedback@bulb.co.uk. If you could include the reference RIO301121 and outline the issue in the email then that would be really helpful. All the best, Katie

Posted 3 years ago

“Moved into a property in July it had Pre payment card took 2 months for them to remove it and put in smart meter and now trying to charge me £107 a month for electricity which I wasn’t even paying £30 A month on Pre payment card so can’t see how this is possible. Please note I’m only with them for electricity so can imagine the price if it was dual fuel”

Helpful Report

Posted 3 years ago

Hi Jordan, Thanks for taking the time to leave us a review on Trustpilot. I am sorry to hear you've had a poor experience. At Bulb, we aim to provide the best possible service and it sounds like you have not received that. I would like to take a look into the length of time it took for the meter to be exchanged as well as your current payment amount. So we can address it properly I would like to raise this as a complaint on your behalf Please can you send an email to feedback@bulb.co.uk with your account details and the reference: RIO301121. One of the team will then get back to you within 3-5 working days All the best, Katie

Posted 3 years ago

Bulb is rated 4.1 based on 3,920 reviews