Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have asked to reduce my debit from £70 monthly but have been advised repeatedly to increase to £194 then last week to £240 . I am in credit @ £160 ,I know winter is coming but my usage does not merit this.. If at anytime exceeded £70 I would gladly up my debit, it is poor that I cannot adjust it down myself. You are making interest on my surplus credit.”

Helpful Report

Posted 3 years ago

Hi there, Thanks for leaving us a review. Unfortunately, we do have to increase our members' payments in order to ensure that they are covering their monthly usage and paying back any debt on their account. However, it sounds like something may be awry with your payment amount, so we'll be happy to look into this for you. Would you be able to send us an email to feedback@bulb.co.uk with your email, full address, full name and date of birth, so we can look into this for you please? All the best, Lou

Posted 3 years ago

“You should keep promise atleast for a month. Changed tariff straight away”

Helpful Report

Posted 3 years ago

Hi there, Thanks for sharing your review of Bulb. It sounds like we increased our prices shortly after joined, so I'm sorry for the unfortunate timing of this. I'm afraid over the last year wholesale costs have more than doubled, so this has been passed on in our tariff. If there's anything else I can do to help please email feedback@bulb.co.uk All the best, Megan

Posted 3 years ago

“Would not recommend it at all as the charges keep increasing every few months”

Helpful Report

Posted 3 years ago

Hi there Thanks for sharing your review. I'm afraid wholesale costs have more than doubled in the last year. These increases are mainly driven by rising gas costs and we’ve had to pass this on in our tariff. You can read more about this on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-aug-21 If you wanted to discuss this further please send us an email at feedback@bulb.co.uk All the best, Megan

Posted 3 years ago

“They were great but gone down hill. Diabolical. Work as a nurse and have to do my shift stinking as no hot water for a bath or shower, no heating or cooking facilities for my 2 young children due to bulbs unwillingness to help. For over 2 hours I've been trying to contact them via their only option of online chat as money is not transferring to my meter. After lengthy queues I got cut off twice. 3rd time I got to uploading my receipts. They said they would send me an email and refused to look at receipts via chat. I explained I'm struggling accessing emails. They replied 'An email had been sent to you ' and rudely just cut me off. I'm left with no gas, cooking or heating and 2 young children. Having to contact OFCOM to see if they can help. 60 gas paid but none received.”

Helpful Report

Posted 3 years ago

Hi there, Thanks for taking the time to leave us a review. I'm really sorry to hear that you have had issues with getting your failed top up issue resolved. We always aim for the highest level of service, and it seems like you haven't experienced that. I appreciate that this should have been dealt with as a priority, and it's evident that my colleague you spoke to did not understand this. I'd really like to help and make sure everything is alright, so please email us at feedback@bulb.co.uk All the best, Megan

Posted 3 years ago

“Bulb transfered debt from another person's account to mine!! I lost £ 25 in the process. I sent all proof but yo no avail!”

Helpful Report

Posted 3 years ago

Hi Chris, Thanks for sharing your review. I'm sorry for this experience you've had. If the debt wasn't yours, you definitely shouldn't have had to pay for it. We'll need to get this sorted for you, so please send us an email at feedback@bulb.co.uk. All the best, Megan

Posted 3 years ago

“Shocking they put my price up to 60 a month ,i am leaving them”

Helpful Report

Posted 3 years ago

Hi there, Thanks for sharing your review of Bulb. Sadly since we last changed our prices in May, wholesale costs have increased further. This means that over the past year, wholesale costs have more than doubled. You can read more about this on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-aug-21 If you did want to switch you’d just need to sign up via another provider’s website. If you have any questions about this, please feel free to send us an email at feedback@bulb.co.uk All the best, Megan

Posted 3 years ago

“The worst company out there. Beware”

Helpful Report

Posted 3 years ago

Hi Charlotte, Thanks for sharing your review. I'm sorry to hear you've had a bad experience with Bulb. I'd like to help rectify this, so please drop us an email at feedback@bulb.co.uk, with how I can help. All the best, Megan

Posted 3 years ago

“Very disappointed with the customer service from bulb. They are reluctant to explain my drastic change in bill. And they said they’d send me over a proper run down of which I’m still waiting for.”

Helpful Report

Posted 3 years ago

Hi there, Thanks for sharing your review of Bulb. I'm sorry you've had a poor experience with Bulb. We will need to give an explanation to you about your billing, so please email us at feedback@bulb.co.uk and I'll get back to you. All the best, Megan

Posted 3 years ago

“Useless! No one knows what they are doing!”

Helpful Report

Posted 3 years ago

Hi there, Thanks for sharing your review of Bulb. I'm sorry to hear you've not had a good experience with us. If there's anything I can do to help please send us an email at feedback@bulb.co.uk, and I'd be happy to take a look. All the best, Megan

Posted 3 years ago

Helpful Report

Posted 3 years ago

Hi there, Thanks for sharing your review of Bulb. I'm sorry to hear that you've not received the high level of service we aim to achieve. You shouldn't be left waiting for an explanation of your high bill, so please send us an email at feedback@bulb.co.uk and I'd be happy to take a look. All the best, Megan

Posted 3 years ago

“Don’t sing up with this trashy company! They take the price higher up to double”

Helpful Report

Posted 3 years ago

Hi M.j, Thank you for writing your review of Bulb. Since we last changed our prices in May, wholesale costs are up a further 28%. We base our tariff on the true cost of energy so as the wholesale market changes, I'm afraid we have to change our costs in line with this. If there's anything else I can help with please send an email to feedback@bulb.co.uk All the best, Megan

Posted 3 years ago

“Terrible customer services and prices just keep increasing!”

Helpful Report

Posted 3 years ago

Hi Chris, Thanks for sharing your review of Bulb. I'm sorry to hear that you have had a poor experience with Bulb. We always aim for the highest level of service, and it seems like you haven't experienced that. With regards to our price increases, sadly wholesale costs have more than doubled in the last year, so we've had to pass this on in our tariff. I'd be happy to help with anything further so please send an email to feedback@bulb.co.uk All the best, Megan

Posted 3 years ago

“Bulb keep putting their prices up every 2 minutes. They always reply by saying it isn't us its the wholesellers. Well, that is rubbish. Bulb charges 15p a unit for economy 7 EDF charge 10p. Wait for it Bulb will remove this post. And if they do I will post it on Trust Pilot and also say about removing . I am an account holder until my switch”

Helpful Report

Posted 3 years ago

Hi Mark, Thanks for sharing your review of Bulb. I'm afraid since we last changed our prices in May, wholesale costs have increased further 28%. These increases are mainly driven by rising gas costs and we’ve had to pass this on in our tariff. You can read more about this on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-aug-21 I understand you may have found a cheaper tariff, so you will be free to switch away as there's no contract with Bulb. If you did want to discuss anything further please send us an email at feedback@bulb.co.uk. All the best, Megan

Posted 3 years ago

“It’s difficult to get a message through to a human! My tennant left the Uk owed some money on account and your still chasing me!!!”

Helpful Report

Posted 3 years ago

Hi there, Thanks for taking the time to leave us a review. I'm sorry you're being chased for the previous tenants debt. We'll absolutely need to get this sorted for you, so please could you send an email to feedback@bulb.co.uk. All the best, Megan

Posted 3 years ago

“Theaving robbing bastards, every week or month putting the prices up. Cannot wait to move on. Best advert for solar panels I can find.”

Helpful Report

Posted 3 years ago

Hi there, Thanks for sharing your review of Bulb. I'm sorry your payments increased so often. I'm afraid wholesale costs have increased a further 28% since our last price increase in May, and more than doubled in the last year so we’ve had to pass this on in our tariff. If there's anything I can do to help though, please send an email to feedback@bulb.co.uk. All the best, Megan

Posted 3 years ago

“They are a green energy company that robs you. I guess that's only slightly better than a non-green energy company that robs you.... They also demand that you get a Smart Meter to spy on your household usage.”

Helpful Report

Posted 3 years ago

Hi Taylor, Thanks for taking the time to leave us a review. I'm afraid wholesale costs have more than doubled in the last year. These increases are mainly driven by rising gas costs and we’ve had to pass this on in our tariff. You don't have to have smart meters installed, so we can put a stop to those communications asking if you want one. Please email us as feedback@bulb.co.uk, and I can get that sorted for you. All the best, Megan

Posted 3 years ago

“Keep putting my bill up every month.”

Helpful Report

Posted 3 years ago

Hi there, Thanks for sharing your review of Bulb. I'm sorry your payments have increased so often. Your monthly payment amount is based off of your usage and account balance, but we have also increased our prices this year which may have contributed to your payments increasing. If you wanted to discuss this further please drop us an email at feedback@bulb.co.uk, and I'd be happy to help. All the best, Megan

Posted 3 years ago

“Would like to give nil stars. Dishonest, exploitative and generally unpleasant. Charged peak rate for low rate night time usage having accepted previous tenants economy 10 bill. When challenged, avoidant and then aggressive and threatening. My worst experience of an energy company by far.”

Helpful Report

Posted 3 years ago

Hi there, Thanks for taking the time to leave us a review. I'm really sorry to hear that you have had issues with your billing. We always aim for the highest level of service, and it seems like you haven't experienced that. I can see that your account has closed, but if there's anything I can do please email feedback@bulb.co.uk. All the best, Megan

Posted 3 years ago

“The price has increased twice since joining bulb, stay clear.”

Helpful Report

Posted 3 years ago

Hi there, Thanks for sharing your review of Bulb. I'm afraid wholesale costs have increased a further 28% since May, and more than doubled in the last year so we’ve had to pass this on in our tariff. If there's anything I can do to help though please send an email to feedback@bulb.co.uk. All the best, Megan

Posted 3 years ago

“To sum up my experience with this company: 1st year paying 30£ on summer, 45£ on winter. After a year we ended paying 58£ on summer even not been at home for 20 days! Now they raised to 60£ not even taking in consideration our readings. So probably we gonna end paying 85£ of central heating or more? We leaving. Bye”

Helpful Report

Posted 3 years ago

Hi there, Thanks for taking the time to leave us a review. I'm afraid wholesale costs have more than doubled in the last year and we’ve had to pass this on in our tariff, which may be why your payments have increased so often. We should be taking your readings into account though, so please send us an email at feedback@bulb.co.uk so we can look into it. All the best, Megan

Posted 3 years ago

Bulb is rated 4.1 based on 3,920 reviews