Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Almost year with Bulb and time to say Good Bye. Their estimated bills has not nothing similar with the real world.Every three mounth increase the price per unit so honestly realy disapointed and waiting for the switch”

Helpful Report

Posted 3 years ago

Hi Ivo, Thanks for sharing your review of Bulb. I'm sorry that your estimated bills were inaccurate, I appreciate how frustrating this must have been. With regards to the price increases, I'm afraid wholesale costs have increased. These increases are mainly driven by rising gas costs and we’ve had to pass this on in our tariff. I understand you're switching away but if there's anything I can do to help please email feedback@bulb.co.uk. All the best, Megan

Posted 3 years ago

“Nothing but problem and price increases since I joined”

Helpful Report

Posted 3 years ago

Hi Greig, Thanks for sharing your review of Bulb. I'm afraid wholesale costs have more than doubled in the last year and we’ve had to pass this on in our tariff. If there's anything I can do to help though please send an email to feedback@bulb.co.uk. All the best, Megan

Posted 3 years ago

“What a bunch of robbers look somewhere else good at first I was paying £15 to £20 a week for electric now am paid £30 to £35 a week and even £40 ever other week look somewhere else I just left for British Gas hopefully they are better”

Helpful Report

Posted 3 years ago

Hi James, Thanks for taking the time to leave us a review. I'm sorry your payments have increased so much. I'm afraid we've had a few price increases this year due to wholesale costs going up. I understand you're switching away, but there's anything I can do to help please email feedback@bulb.co.uk. All the best, Megan

Posted 3 years ago

“I've been left in debt because my meter broke”

Helpful Report

Posted 3 years ago

Hi there, Thanks for leaving us a review. I'm sorry to hear that you've had this issue with your metering. We would definitely like to look into this for you, so would you be able to send us an email to feedback@bulb.co.uk with your account details, so that we can give you a hand with this? All the best, Lou

Posted 3 years ago

“Bulb talk a good game and you think you're getting a good deal from them. But all those on here who have only had Bulb as a supplier fror a week or two, watch out,be prepared for your bills to start skyrocketing. It will happen. And when you phone Customer services,they blame everybody else but themselves for the price hikes. Take my advice,go with another supplier,Bulb is far too expensive as new customers will eventually find out.”

Helpful Report

Posted 3 years ago

Hi Rachel, Thanks for leaving us a review. I'm sorry to hear that you're dissatisfied with our pricing. Unfortunately, as our tariff reflects the true cost of energy on the wholesale market, we do have to increase our prices accordingly when costs rise there. You can read more about the reasons behind these price changes here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-aug-21 All the best, Lou

Posted 3 years ago

“I understood I would have a long period of a very Competitive Monthly Payment and now I am being pressed to Pay Payments that ARE HIGHER THAN my PREVIOUS PROVIDER !!”

Helpful Report

Posted 3 years ago

Hi Ronald, Thanks for leaving us a review. There can be a few different reasons why we would need to increase your payments, including if your payments are not covering your monthly usage. We would like to look into if this is the case for you, so would you be able to send us an email to feedback@bulb.co.uk with your account details please? All the best, Lou

Posted 3 years ago

“I ended up in dept with bulb as my key meter had broke I kept asking and asking for months for them to replace”

Helpful Report

Posted 3 years ago

Hi Tina, Thanks for leaving us a review. I'm sorry that you've had these issues with your prepay meter - if this is still unresolved for you, would you be able to get in touch with us so we can look into this? If you could send us an email to feedback@bulb.co.uk with your account details, that would be great. All the best, Lou

Posted 3 years ago

“I have been waiting four months for Bulb to change my prepayment metre to a smart metre. Despite my complaints, Bulb says there is no option to expedite this process. I would recommend others try another green energy provider.”

Helpful Report

Posted 3 years ago

Hi Lesley, Thanks for leaving us a review. I'm sorry you've had issues getting your prepay meter exchanged for a smart meter. This should now be something you can book easily through your Bulb account here: https://bulb.co.uk/smart-meters/ If you do have any other questions or queries about this, however, I'd be happy to look into this for you. Would you be able to send us an email to feedback@bulb.co.uk, with your account details so we can look into this for you? All the best, Lou

Posted 3 years ago

“STAY AWAY FROM BULB IF U LEAVE THEM THEY WILL MAKE U PAY THE PRICE FOR LEAVING THEM Been pay as u go meter all my life went with bulb they tariff goes up every time so left bulb just to get a bill off £100 that I owe them rang them to find out, lady on phone said first that the bill is from previous supplier which is not true because I have been pay as u go meter all my life, then she change her story to that your emergency credit I been using that the interest for it, I couldn't believe my ear they must think us public are thick as s**t, that how they treat u, now am pay £100 for nothing just because I left bulb and I made the best choice, JUST TO WARN PEOPLE IF YOU LEAVE BULB THEY WILL MAKE U PAY FOR LEAVING THEM!!!”

Helpful Report

Posted 3 years ago

Hi Imran, Thanks for leaving us a review. I'm sorry that it sounds like you may have been misadvised by one of my colleagues - I can see that both of your meters are Prepay, so all billing is done through the meters themselves and we don't generate monthly statements for these. The most important thing to note is that the balance is a reflection of your usage and top ups - it is not a reflection of anything owed to you or Bulb. The only things owed would be in the "adjustments" section of your statement. We're still improving our statements for our prepayment members to better reflect this. To help understand the statement, we'd like to explain the different parts: Energy costs = how much you've used over this period. This is based off of the information we get from your meter when you last topped up or is we are missing that, based off of estimates. This is usually the cause of the strange balances as we don't get this information through very regularly. You've paid = all of your top ups we've received over this period. Adjustments = anything owed on your account (not your meter). Anything here is owed to you or to us. New balance = based off of the usage and how much you've topped up, this is how much we believe should currently be on your meter. If this isn't correct, you have just used a less than we expected over your time with us, but the account balance on your screen will be accurate. I've checked over your statements and can see that the 'adjustments' section is £0 for both gas and electricity, so this means you don't owe us any money. I've followed up this message with an email, just so that you can get back to me there if you have any questions about this. All the best, Lou

Posted 3 years ago

“Two price increases in first 2 months Pointless customer care Would not recommend Wish i had never switched”

Helpful Report

Posted 3 years ago

Hi there, Thanks for leaving us a review. I'm sorry to hear you've not had a positive member experience with us. Unfortunately, as our tariff reflects the true cost of energy, we do have to increase our prices when the cost of energy on the wholesale market increases. You can read more about the reasoning behind this price change here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 Otherwise, if you have anything else on your account unresolved, we would very much like to assist you with this. Would you be able to send us an email to feedback@bulb.co.uk with your account details please? All the best, Lou

Posted 3 years ago

“Spent weeks comparing alternative suppliers when my existing tariff ended and that is very hard with all the options on offer which are not really easy to follow, but finally chose Bulb... but I wish I hadn't as they increased my rate within a fortnight of joining them! As a pensioner I found that a cynical and selfish act.”

Helpful Report

Posted 3 years ago

Hi there, Thanks for leaving us a review. Unfortunately, because our tariff reflects the true cost of energy, we do have to increase our prices for all our members when wholesale prices rise on the wholesale market. However, I am sorry for the unfortunate timing of this price rise, as you had only switched to us shortly before. If you would like to discuss this further, you can send us an email to feedback@bulb.co.uk, and we'll be happy to chat about this. All the best, Lou

Posted 3 years ago

“They’re cheap because they’re all online so no one available to help when you need it. We moved into an ex-rental with pay-as-you go meters which we waited two months to have changed. They were upgraded to smart and we were supposed to swap from pay as you go to pay monthly. We have chased almost every day for over a week asking when the plan will change over and they keep telling us they have passed the issue to a different team who will reach out to us but they never do. We are just being fobbed off. There is never any further contact. We aren’t asking for anything ground breaking, only a monthly direct debit.”

Helpful Report

Posted 3 years ago

Hi Amber, Thanks for leaving us a review. I'm sorry to hear that you've had these issues. I've managed to find your account from your review and I can see that this process of changing your account from Smart PAYG to credit is currently underway already. I'm sorry that there has been a delay with this. Although we do have our online channels open (social media, live chat), we do also have live phone service available Monday-Friday, 9am-5pm if you would rather speak to us about this. I can see that you are awaiting a reply from my colleague about this, however, so I will request that they get back in touch with you as soon as possible. All the best, Lou

Posted 3 years ago

“Bulb only took 1 Npan number (economy 7 meter) meter reads were wrong got addressed. Now switching from bulb, they are trying to scam me £5,295, for their incopedents. 10 month electric not included what l have paid. Customer service wast of time. Can't even look at the amended bills, trying not to acknowledge photos of final readings, etc. Scammers.”

Helpful Report

Posted 3 years ago

Hi Julie, Thanks for leaving us a review. I have been able to find your account from your review, so I've been able to take a look over your account for you. I'm sorry that you had this initial issue of your second MPAN not being taken over. I can see that this was sorted by us and addressed in a complaint at the time, but I apologise for any inconvenience caused by this. Furthermore, it appears that this incorrect final statement has been caused by an incorrect closing estimate issued by your new supplier, which has caused a large jump in your usage. However, I can see that a dispute on this has been accepted so your corrected statement should be issued shortly, we appreciate your cooperation while we get this sorted for you. I can see you have a complaint open with my colleague about this currently, so if you do have any further questions about this dispute, I would recommend directing them there, as this will help us keep all communication altogether. All the best, Lou

Posted 3 years ago

“10 month I had to wait for a £10 refund.”

Helpful Report

Posted 3 years ago

Hi Gemma, Thanks for leaving us a review. I'm sorry to hear that you had this delay on your refund - if there is anything still unresolved with this, we'll be happy to look into this for you. If you would be able to send us an email to feedback@bulb.co.uk with your account details, we can give you a hand with this. All the best, Lou

Posted 3 years ago

“Bulb take an excessive monthly amount leaving a massive credit balance. They also keep harassing me about having a smart(spy) meter fitted”

Helpful Report

Posted 3 years ago

Hi there, Thanks for leaving us a review. The reason that we need our members to build up a credit over the Summer is so that payments can remain level going into the Winter, when usage is traditionally higher. We aim to allow our members consistent payments across the year, in this way. By building up this credit, this will act as a buffer for when your usage is higher. You can read a little more about how we calculate payments here: https://help.bulb.co.uk/hc/en-us/articles/360018512492-How-Bulb-calculates-your-payments Furthermore, smart meters aren't compulsory, so if you don't want one, you don't have to have one and we can stop any future communications about these if you get in touch with us. You can do this by emailing us at feedback@bulb.co.uk. It is also worth noting that smart meters aren't there to spy on anyone - they only collect information about your electricity and gas (if you have it) usage, it doesn't collect any personal information. Also, you can control what data we get regarding your usage too. You can read more about this here: https://help.bulb.co.uk/hc/en-us/articles/360035479811-Common-questions-about-smart-meters#Do-smart-meters-store-personal-data All the best, Lou

Posted 3 years ago

“I’ve spent three months trying to get Bulb to replace my meter and ultimately have had to complain to the ombudsman. They’re incompetent.”

Helpful Report

Posted 3 years ago

Hi there, Thanks for leaving us a review. I'm sorry to hear that you've had this issue with getting your smart meter replaced. We haven't, until recently, been able to replace faulty smart meters, but this is something that we are now doing, so I'm sorry that there has been a delay in this process. If your Ombudsman complaint is still ongoing, our Member Resolution Team will be in touch about this. Otherwise, if you have any other queries or questions, you can reach us via email at feedback@bulb.co.uk, and we'll be happy to help. All the best, Lou

Posted 3 years ago

“You bastards have left me with no power as your key won't work”

Helpful Report

Posted 3 years ago

Hi there, Thanks for leaving us a review. I'm sorry to hear that you've had an issue with your electricity prepay key and that that's left you without power. Would you be able to get in touch with us as urgently as you can, so we can get this resolved for you? You can call us on 0300 303 0635 or email us at help@bulb.co.uk. All the best, Lou

Posted 3 years ago

“Enormous unexplained increase in bill. And when I tried to sort it out (Chat being the only way I could find to contact them) the person at their end finished the call before the matter had been resolved.”

Helpful Report

Posted 3 years ago

Hi Phil, I'm really sorry to hear you've not managed to get help with your billing issue. It's disappointing to hear the call was ended before you were satisfied. Could you send an email to feedback@bulb.co.uk with your account details and I'll make sure this is addressed? All the best, Curtis

Posted 3 years ago

“Prices gone up. I wish I hadn’t switched”

Helpful Report

Posted 3 years ago

Hi there, Thanks for leaving us a review. Unfortunately, due to the rising cost of energy on the wholesale market, we have had to increase our prices. Our tariff reflects the true cost of energy, so when costs increase, we have to increase our tariff too. A typical member will now see a slight increase in their billing, paying £1.33 more for their energy a week. We’ve written more about this on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 3 years ago

“Switched to Bulb after Uswitch comparison. They put the prices up immediately after switch completed.”

Helpful Report

Posted 3 years ago

Hi Christopher, Thanks for leaving us a review. I'm sorry for the unfortunate timing of this price change. We had to increase our prices, as our prices reflect the true cost of energy on the wholesale market. When these rise, we have to change our tariff accordingly. If you would like to read more about this, you can do so here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 3 years ago

Bulb is rated 4.1 based on 3,920 reviews