Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's not cheap . They refuse to check my smart meter. I pay bills 180 pounds for two bedrooms house. Can't give 0 star”

Helpful Report

Posted 4 years ago

Hi Gabriel, I'm sorry to hear you're unhappy with what you've been paying Bulb for your energy. We can absolutely test the meter for accuracy, the only reason we'd advise against this is that 93% of meters tested are recording accurately and in this case there's a £120 charge for the work. If it were to be found to be recording incorrectly we'd refund any overcharges and replace the meter for free. So I can look into this further for you can you send an email over to feedback@bulb.co.uk? All the best, Curtis

Posted 4 years ago

“This company thought it was ok to more than double payments with 2 weeks notice. This is despite me having been in contact with them explaining what I could afford and a top up in September. I had an agreement this was ok so the massive increase 2 months before the agreed top up was below the belt. Appalling customer service for this reason...not able to keep to an agreement which is worse than poor service to be honest. No response to complaints made either and lots of price increases, more than other companies.”

Helpful Report

Posted 4 years ago

Hi there, I'm sorry to hear we had to increase your payments. We never want to make these unaffordable, and if you needed a payment break to make a top-up down the line we should've explained how we can do this. If you got a financial assessment with our partner Tully showing what is affordable for you we'd always accept that payment amount. To discuss further can you send me an email on feedback@bulb.co.uk and I'm happy to lend a hand? All the best, Curtis

Posted 4 years ago

“The price is higher please make it less for us. I am very sad”

Helpful Report

Posted 4 years ago

Hi there, I'm sorry that you're finding us to be expensive at the moment. We did recently increase our prices due to a significant increase in the wholesale costs of electricity and gas. You can read more about that here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 We want to look into any issues that you may have with the account. Please can you send us an email at feedback@bulb.co.uk so that we can get this sorted? Many thanks, Niamh

Posted 4 years ago

“The price is higher please make it less for us. I am very sad”

Helpful Report

Posted 4 years ago

Hi there, I'm sorry that you're finding us to be expensive at the moment. We'll look into why this might be. Please can you email us at feedback@bulb.co.uk so that we can investigate this? Many thanks, Niamh

Posted 4 years ago

“prices went up dramatically within the first 2-3 months we've joined. Ends up being more expensive than our traditional suppliers. Looking to move away from them now.”

Helpful Report

Posted 4 years ago

Hi there - we're very sorry to hear you're unhappy with the changes to our rates. Our variable tariff reflects the true cost of energy, and wholesale prices - those that energy firms pay for gas and electric - have surged to their highest levels since 2018 due to post-lockdown demand, which is why a typical member will now see a slight increase in their billing, paying £1.33 more for their energy a week. If this doesn't work for you, then we don't charge any exit fees should you change suppliers.

Posted 4 years ago

“Bulb have charged an unjustifiable amount of money, a 1 bed flat single person over £100 per month? They obscure the facts and hide behind their do gooder façade all the while ripping people off. My advice is avoid this scam of a company at all costs.”

Helpful Report

Posted 4 years ago

Hi Theresa, I'm so sorry to hear about your experience here. We aim to make our processes as simple and straightforward as possible, so I'd really like to help provide further explanation for some of the issues you've described here to ensure you're paying the right amount for your usage. Could you please drop an email to feedback@bulb.co.uk confirming some more details so we can take a look at this for you? Best, Team Bulb

Posted 4 years ago

“Very expensive. I switched from utilita my electricity cost twice what I paid before. Going back to utilita.”

Helpful Report

Posted 4 years ago

Hi Sebastian, I'm sorry to hear that you're finding us to be expensive. We need to have a look into your account and check the meter readings. Please can you email us at feedback@bulb.co.uk so that we can get this sorted? Many thanks, Niamh

Posted 4 years ago

“Been with them for 4 months, already two price increases . . . I'm currently paying over £75 for a 1 bedroom flat. avoid at all costs.”

Helpful Report

Posted 4 years ago

Hi there, We’re so sorry to hear you've been unhappy with our latest price increases. Our tariff reflects the wholesale cost of energy, which is why we've had to put prices up for the second time this year. Wholesale prices have surged to their highest levels since 2018 due to post-lockdown demand, which is why a typical member will now see a slight increase in their billing, paying £1.33 more for their energy a week. If you'd like us to take a look at your payments for you, please send an email to feedback@bulb.co.uk and we'll be happy to take a look. All the best, Team Bulb

Posted 4 years ago

“High rates and no smart meters”

Helpful Report

Posted 4 years ago

Hi Natasha, Thanks for taking the time to leave us a review. I'm sorry to hear you aren't happy with our tariff - our variable tariff reflects the wholesale cost of gas and electricity, so we always provide updates at our blog here if our prices need to change. https://bulb.co.uk/blog/category/price-watch We definitely do offer smart meters - you can find out more about getting smart meters installed at our website here: https://bulb.co.uk/smart-meters/ If you have any more questions, do drop us an email to feedback@bulb.co.uk. All the best, Team Bulb

Posted 4 years ago

“Absolutely hopeless customer service. At one point they held £48 from me despite admitting that they couldn't trace the money and they owed me it back. Won't be dealing with this company again.”

Helpful Report

Posted 4 years ago

Hi Harriet, I'm so sorry to hear about your experience here. We would never withhold money from our members, so I'd really like to get some more information about what happened here, and hopefully provide some more explanation. Could you please drop an email to feedback@bulb.co.uk please? All the best, Team Bulb

Posted 4 years ago

“I will give a review AFTER 12 months dealing with you.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for taking the time to leave us a review. You've given a 1* review - are there some things that we can help with? Please email us at feedback@bulb.co.uk so that we can solve any problems. Many thanks, Niamh

Posted 4 years ago

“When I moved in they had a reading from the previous owner that was too low so they charged me £162 in my first bill for the previous owners energy. Then sent me notification that my tariffs were increasing. Nothing to recommend unless you ate taken in by their eco credentials.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for taking the time to leave us a review. I'm sorry that your opening statement was incorrect - we can update the account with the correct readings and issue you with a more accurate statement. Please can you email us with the correct readings at feedback@bulb.co.uk? We've had to increase our tariffs due to a significant increase in the wholesale cost of electricity and gas over the last year. You can read a bit more about this on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 We always give 30 days notice so that you can decide whether to stay with us. Many thanks, Niamh

Posted 4 years ago

“Probably the worst energy company out there. They installed a smart meter that doesn't work and doesn't provide the company with automatic meter readings. After numerous phone calls, the company still hasn't sent an engineer out to fix the meter and I am not able to take a meter reading as nothing displays on it. Absolutely useless company”

Helpful Report

Posted 4 years ago

Hi Iveta, Thanks for taking the time to leave us a review. I'm sorry to hear that your smart meter still isn't sending us automatic readings. We can have another look into this for you, raise a complaint and write you a letter directing you to the Ombudsman if need be. Please can you email us at feedback@bulb.co.uk with a summary of the issue so that we can get this sorted? Many thanks, Niamh

Posted 4 years ago

“Days after switching you increased the price. I think that is disingenuous”

Helpful Report

Posted 4 years ago

Hi Pieter, Thanks for taking the time to leave us a review. I'm very sorry about the price rise. We had to increase our tariffs due to a significant increase in the wholesale price of electricity and gas. You can read a bit more about this here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 I'm sorry that you feel misled by this situation. I promise that this is not due to the fact that you'd just joined us, but we had to increase prices across the board. We always give 30 days notice so that members can decide whether to stay with us. Any questions, please do email us at feedback@bulb.co.uk. Many thanks, Niamh

Posted 4 years ago

“Put the price up one week after moving to bulb”

Helpful Report

Posted 4 years ago

Hi there, Thanks for taking the time to leave us a review. I'm sorry about the price increase. Sadly we had to do this due to a significant increase in the wholesale price of electricity and gas. You can read a bit more about this here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 As we only offer one tariff, this was the same for every member (rather than because you'd just signed up). We always give 30 days notice so that you can decide whether to stay with us and we don't have contracts. We want to answer any questions that you may have. Please email us at feedback@bulb.co.uk and we can take it from there. Many thanks, Niamh

Posted 4 years ago

“As incompetent as Scottish Power - and that's saying something! I am still waiting for them to take control of my gas supply, five months after my requesting it. Every time I contact them they say it will take 21 days before supply switches, and then when it doesn't, they say it will take another 21 days. The call handlers on the phones do not seem to occupy the same universe as those who look after email, or those who look after Live Chat; they do not communicate with each other, and they contradict each other. Switching supply is supposed to be as simple as a single click. So far, it has taken me nearly six months, and I still haven't succeeded in doing so.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for taking the time to leave us a review. I'm really sorry that we haven't managed to switch your gas to us after all this time. That's far too long and we need to investigate this for you. Please can you send us an email at feedback@bulb.co.uk so that we can get this sorted for you? Many thanks, Niamh

Posted 4 years ago

“Finally took time off work to have a smart meter Series 2 installed on the 1st of June. Told by the installing tech, it would be up and running within 24 to 48hours. Its now the 24th of June. Some 552 hours later. The not so smart meter just sits there day after day doing nothing. Yes its switched on. Within 2m of the meter. Connected to my WiFi and obviously using my electric to provide it's power. Still waiting to be sorted. Best regards. A very annoyed customer.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for taking the time to leave us a review. I am really sorry to hear that your In Home Display is still not working as it should. Please can you email us at feedback@bulb.co.uk so that we can look into this for you? Many thanks, Niamh

Posted 4 years ago

“Bulb asked me to review them which was pretty silly bearing in mind that within a month of starting my contract they increased their tariff. I know that they claim to reduce their tariffs when energy costs drop but such a yoyo process is of little use to anyone. I accepted their original proposal even though they weren't the cheapest and I will stick with them despite there now being many suppliers who are cheaper.”

Helpful Report

Posted 4 years ago

Hi Mark, Thanks for leaving us a review. I'm sorry for the unfortunate timing of this price change. As our tariff reflects the true cost of energy on the wholesale market, this does mean that this goes both up - and down, as you've said - according to wholesale costs. You can read more about the reasoning behind these price changes here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 We appreciate you sticking with us nonetheless though, and if you do need any other help, do let us know by sending us an email to feedback@bulb.co.uk. All the best, Lou

Posted 4 years ago

“When you phone them most unhelpful people and don’t lesson to a think u have to say that r all ways right”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry that you have had a negative experience getting in touch with us. If this matter is still unresolved, would you be able to send us an email to feedback@bulb.co.uk, so that we can look into this for you? All the best, Lou

Posted 4 years ago

“Put the price up one week after moving to bulb”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry for the unfortunate timing of this price change. Because the cost to supply energy has continued to rise, we need to increase our prices to reflect this. We do always give our members 30 days notice in advance of a price rise before it goes into effect, so that they can decide whether they want to stay with Bulb. You can read more about the reasoning behind this price change on our blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 4 years ago

Bulb is rated 4.1 based on 3,920 reviews