Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had such a nightmare with this company, when I first switched over my electric meter wasn't working and they said they couldn't come out to fix it because of covid, that was fine until it turned out my storage heaters didn't work because of this. Tried to get in contact via online chat which was virtually impossible due to my working hours and how long you had to wait in the queue. When I finally got through just before they closed I was informed that I needed an electrician to confirm that my storage heaters didn't work because of the meter. Ended up getting in contact with someone over email but it took weeks for them to tell me someone was going to come out and then I took some leave and they didn't turn up for the appointment without any notice and they had no number for me to call to resolve this. This happened multiple times which was very difficult as I live alone and no one is in most of the time. Eventually this was sorted out and my meter replaced after about 2 months of back and forth over email and I had no heating except a very small fan heater over the whole winter period. Once the meter was replaced I was not informed that I needed a code to set up the key and I ran out of electricity because I had to call back on the morning to get it sorted out, the phone line said I could not call for my situation but I had no other choice. Due to the delay I was without electricity for a whole day. When I tried to leave a complaint I was offered only £10 compensation, no formal investigation or outcome and was informed that they would keep a record of my issues with communication. Very very poor customer service and I will not recommend.”

Helpful Report

Posted 3 years ago

Hi Georgia, Thanks for leaving us a review. I'm sorry that you had this issue with your meter and that this wasn't resolved properly. We do always recommend that members that are without electricity or gas get in touch with us via phone, as this is an emergency situation. For emergencies like this, we can be reached on 0300 303 0635 24 hours a day. If you would like to discuss this further, would you be able to send us an email to feedback@bulb.co.uk please? All the best, Lou

Posted 3 years ago

“No proper customer service my gas bill has gone up from 25 to 73!pounds would not recommend bulb 🤬”

Helpful Report

Posted 3 years ago

Hi there, Thanks for leaving us a review. We'll be happy to look into this for you - would you be able to send us an email to feedback@bulb.co.uk with your account details please? All the best, Lou

Posted 3 years ago

“still waiting 6 months for my referral money haha what a joke”

Helpful Report

Posted 3 years ago

Hi Aayat, Thanks for leaving us a review. I'm sorry to hear that you haven't received your referral credit - we'll be happy to look into this for you. Would you be able to send us an email to feedback@bulb.co.uk, with your account details so we can give you a hand with this? All the best, Lou

Posted 3 years ago

“Moved into my property 3 months ago, Bulb are continuously trying to charge us extortionate rates. 2 people in a 2 bed?! We were paying £60-70 in our last property, now Bulb are charging £170?!! Their customer service leaves a lot to be desired too.”

Helpful Report

Posted 3 years ago

Hi there, Thanks for leaving us a review. I'm sorry to hear that you haven't had a positive experience with us, since moving into a property that we already supplied. It can sometimes be that our estimates of your usage can be a bit out, as these are based off of the previous occupiers' usage. I would like to look into this for you, even if you are looking to switch to another supplier. Would you be able to send us an email to feedback@bulb.co.uk with your account details please? All the best, Lou

Posted 3 years ago

“Overall not a good service, they don't provide what they promise. You can not speak to anyone, everything is done on line. I would not recommend Bulb to anyone.”

Helpful Report

Posted 3 years ago

Hi Dawn, Thanks for leaving us a review. I'm sorry that you've had an issue getting in touch with us. Our phone lines are open Monday-Friday between 9am and 5pm, so if you would like to contact about anything, you can give us a call on 0300 303 0635. Likewise, you can call this number out-of-hours for any emergencies. Do feel free to contact us there if you have any issues, otherwise you can also email us at feedback@bulb.co.uk. All the best, Lou

Posted 3 years ago

“They take payment in advance. In the summer I use a lot less and they still Want to take direct debit payment for the winter in advance. I don’t see why I can’t pay for what I use now and built credit for the winter.”

Helpful Report

Posted 3 years ago

Hi there, Thanks for leaving us a review. We aim for our payments to stay the same through the year, so that you are building credit for the more expensive Winter period during the Summer, when you're using less. If you would like for us to look into your account and ensure that your payments are appropriate for what you're using, you can send us an email to feedback@bulb.co.uk. Please provide for us your account details and we'll be happy to give you a hand with this. All the best, Lou

Posted 3 years ago

“Done nothing but hike prices up within a a week or so of joining and has it done again since and ive only been with them 6 month if that. Will be swapping soon.”

Helpful Report

Posted 3 years ago

Hi there, Thanks for leaving us a review. We’re sorry to put prices up for the second time this year. Wholesale prices - those that energy firms pay for gas and electric - have continued to increase so we have to reflect this in our tariff too. With this most recent price increase, a typical member will now pay £1.33 more for their energy a week. We’ve written more about this on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 3 years ago

“I left EDF dual fuel to g with bulb after they quoted me a cheaper direct debit amount a month only to then find out 4 months later EDF still had my gas supply with them because bulb failed to carry it over. What a mess you can't speak to anyone directly just web chat.”

Helpful Report

Posted 4 years ago

Hi Lorraine, Thanks for leaving us a review. I'm sorry to hear that you had an issue with your switch to us. We would definitely like to look into this to see why this was and how this can be resolved, if it hasn't been already. Also, though we do have our live chat service available from Monday-Friday, 9am-5pm, our phone lines are also open during this time to, so you can also give us a call on 0300 303 0635 too. So we can look into this for you, would you be able to send us an email to feedback@bulb.co.uk with your account details please? All the best, Lou

Posted 3 years ago

“I don’t know what’s gone wrong with this company but their customer service is dreadful, didn’t used to be like this but they are truly awful the last few months”

Helpful Report

Posted 4 years ago

Hi Jane, I'm really sorry to hear you've not been pleased with our service these past few months. If there's anything at all I can help with please send an email over to feedback@bulb.co.uk and I'm more than happy to take a look. All the best, Curtis

Posted 4 years ago

“Messed up both of my accounts. One by overcharging by £650, the other by ignoring my opening meter readings. Had to contact the CEO to get these matters resolved. Shame because until then I had been reasonably satisfied.”

Helpful Report

Posted 4 years ago

Hi there, I'm sorry you've been having issues with your accounts, whilst we always try and accept opening meter readings sometimes these aren't validated by the wider industry. In these cases, we need to use an estimate instead. This is something we can sort out for you if it hasn't been already through something called a dispute. Could you send an email over to feedback@bulb.co.uk and we can discuss further? All the best, Curtis

Posted 4 years ago

“Poor customer service, and poor communication and expensive tariff”

Helpful Report

Posted 4 years ago

Hi Cheryl, I'm sorry you've had a bad experience getting help from our customer service teams. We pride ourselves on making energy simpler for our members, and don't want to let you down in that regard. If there's any outstanding issues I can help out with just send an email over to feedback@bulb.co.uk and I'm happy to help. All the best, Curtis

Posted 4 years ago

“Probably the worst company I’ve ever come across in my life. Scam you out of money. Ensure that you get a smart meter because if you don’t they will charge you whatever amount they want for electricity. I was charged £660 8times in one day for a months electricity. And they keep doing it.”

Helpful Report

Posted 4 years ago

Hi there, I'm really sorry you've had such confusion over your statements with Bulb. We should always issue statements to readings you submit, and we certainly shouldn't be issuing so many in one day. Can you send an email over to feedback@bulb.co.uk? I'd like to look into this and make sure there are no further issues. All the best, Curtis

Posted 4 years ago

“Smart meter does not work and never has! Signed me up on a priced tariff and within a month put the price up! Not a happy bunny!”

Helpful Report

Posted 4 years ago

Hi there, I'm sorry that your switch to us has coincided with our most recent price change. We didn't want to change our prices, but recent increases in wholesale costs has made it unavoidable. If the smart meters at your property were installed by a previous supplier we won't be able to get them working. If we installed them, we should be able to look at remotely commissioning them to the smart network so we can take reads. Could you email me at feedback@bulb.co.uk so I can look into this a bit further for you? All the best, Curtis

Posted 4 years ago

“Thought moving to bulb was going to be cheaper,but sadly I'm going through more electric than I was with previous supplier and I'm not doing anything different or using anymore items.so considering moving from bulb”

Helpful Report

Posted 4 years ago

Hi there, I'm sorry to hear you're paying more for your energy usage with Bulb than you were before. To determine if this is because you're using more energy or because you're paying more per unit used with Bulb we'd need to see your tariff rates with your old supplier. Could you drop me an email at feedback@bulb.co.uk and we can discuss this further? All the best, Curtis

Posted 4 years ago

“Start prices low and then charge you a lot more even when your not using it”

Helpful Report

Posted 4 years ago

Hi there, I'm sorry to hear you're unhappy with the charges you've had with Bulb. We never want to charge more than what you're using, and if you're submitting regular meter readings we should be billing you to them. I'd like to look into this further and help with any outstanding issues. Could you email feedback@bulb.co.uk so I can take a look at your account and lend a hand? All the best, Curtis

Posted 4 years ago

“Unable to talk to anybody on the phone although I have tried several times which is Poor., Stating is due to cope coronavirus which is a load of rubbish. Furthermore, I keep receiving Letters for the tenant who was renting this place before I was. I had sent an email stating am living at the addressAnd initially an email was received stating they will not be sending any further letters in that ladies name however I still continue to receive several letters which again is Poor. Overall I’m not satisfied at all and I’m looking to change my provider.”

Helpful Report

Posted 4 years ago

Hi Shin, I'm really sorry to hear about the trouble you've had with us. We always want to make our phone line accessible, and you should've been able to reach us when you tried. We also shouldn't be sending post for a previous tenant to you. I'd like to address this with you and make sure it doesn't continue, could you send an email to feedback@bulb.co.uk and I'll look into it? All the best, Curtis

Posted 4 years ago

“Do not go near this company After 8 months of constant battle they still cannot get the most simple thing correct, the account name and address, they were supplied this and they did at one point have it correct and then they changed it back, now its with the ombudsman and Bulb is saying they will send in locksmiths to gain entry to fit a prepay meter to an address they do not supply and send in debt collectors to collect money form people who do not live at the correct address, bulb is totally incompetent, this will be going to solicitors very soon to take action against Bulb. KEEP AWAY FROM BULB”

Helpful Report

Posted 4 years ago

Hi Derek, I'm really sorry your experience with Bulb hasn't been up to our standards. The discrepancy with the address is something we should've been able to resolve for you. If your case is with Ofgem now they'll make an impartial ruling which we'll always follow. If you have any other questions or concerns email feedback@bulb.co.uk and I'm happy to take a look. All the best, Curtis

Posted 4 years ago

“No I wouldn't give your customer service one Star for, they ignored me, 5 emails and not one reply. I will switch soon ASP”

Helpful Report

Posted 4 years ago

Hi Julia, I'm really sorry you've not gotten a response to your emails yet. I'd like to look into this and make sure any issues are resolved for you, could you send an email over to feedback@bulb.co.uk so we can take a look? All the best, Curtis

Posted 4 years ago

“Been messed around by this eletric company I will not recommend anyone at all”

Helpful Report

Posted 4 years ago

Hi Neil, I'm sorry to hear you've not had a good experience with Bulb, one of our aims is to make energy simpler for everyone. Can you send me an email at feedback@bulb.co.uk so I can help with any issues? All the best, Curtis

Posted 4 years ago

“Probably not the best idea to request me to review this service. Charged for A period of four months for my energy twice after moving home. The bill was paid in full prior to our move, however once in our new property we found the previous tenant had pay as you go meters. Bulb promised for months to rectify this situation and replace these meters. They never did, instead as stated above they continued to charge us our monthly credit payment fee’s as well as is having to top up manually. Got excuse after excuse from the company and in the end eventually got the four months payments back and we are still on the poxi pay and go style meters. Absolutely terrible company, used to be fantastic but in all honesty I would avoid them like the plague!!!!”

Helpful Report

Posted 4 years ago

Hi David, I'm really sorry to hear our systems got it wrong regarding your meters in your new property, and that you wound up topping up and paying a direct debit. Rarely we'll have the wrong technical details for a meter, and in these cases a mismatch like the one you described can occur. I'd like to make sure you now get credit (pay monthly) meters installed at the property. I'm glad you've been refunded the double payments, and it sounds like this is the last step to getting it all sorted. Can you send over an email to feedback@bulb.co.uk and I'll look into this for you? All the best, Curtis

Posted 4 years ago

Bulb is rated 4.1 based on 3,920 reviews