Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Won't let me get a credit meter despite being with them for 18 months. Very poor service.”

Helpful Report

Posted 4 years ago

Hi Preston, Thanks for leaving us a review. I'm sorry that you've not been able to have your prepay meters exchanged for Direct Debit meters. We do have to run a soft credit check to be able to make this exchange, and we require a pass to be able to go forward with this. I would like to look into this for you, to see whether this is the case for you. Would you be able to send us an email to feedback@bulb.co.uk with your account details please? All the best, Lou

Posted 4 years ago

“Can’t get hold of no one to talk to, I’ve been messes around loads”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry to hear you've had issues getting in touch with us. You can give us a call on 0300 303 0635, Monday-Friday between 9am and 5pm. You can also contact our social media team outside of these hours, but these platforms are only monitored between 9am and 5pm Monday to Friday. For out-of-hours emergency queries, you can still call us on 0300 303 0635. You can also contact us via email at any time at help@bulb.co.uk. All the best, Lou

Posted 4 years ago

“You called me to arrange a transfer of my gas and electricity telling me that I should leave it all to bulb to sort out as your the best thing since sliced bread. You sent me a new electric key and have not transferred my gas, so I have lost the savings you agreed. Nobody has ever contacted me to tell me Why?”

Helpful Report

Posted 4 years ago

Hi Stewart, Thanks for leaving us a review. I'm sorry that there was an issue transferring your gas supply over to us. I would like to look into this for you - would you be able to send us an email to feedback@bulb.co.uk with your email, full address, full name and date of birth so we can do so for you? All the best, Lou

Posted 4 years ago

“Brought me in on a package that seemed really good. Put the price up before I'd even switched and then again almost straight away. Hide the price rises behind supply costs, but blatant false advertising at it's best. Don't bother - little, if any, upside from switching.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry for the unfortunate timing of these price changes. We did have to increase these costs as a result of the cost of energy on the wholesale market and we have been upfront about this. At Bulb, we don’t have fixed-term contracts, or charge exit fees. So you’re free to change suppliers at any time. We’ve let you know about the changes 30 days before the new tariff takes effect. This gives you time to make a decision about whether you'd like to stay with Bulb. Finally, as with all suppliers, tariffs do change throughout the year. Unfortunately, we can’t give you advance notice because of this. If you would like to read more about this price change, you can do so here on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 4 years ago

“Hardly joined and the put yearly fees up Then prices sent up not long after I also have about £170 or so balance Going back to old supplier”

Helpful Report

Posted 4 years ago

Hi Ronnie, Thanks for leaving us a review. We’re sorry to put prices up for the second time this year. Wholesale prices - those that energy firms pay for gas and electric - have increased to their highest levels since 2018 due to post-lockdown demand, which is why an average member would now see a increase of £1.33 per week. We’ve written more about this on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 4 years ago

“I have pre pay meters, requested monthly bills as will be cheaper but was refused... The pre pay charges are very high and I am not able to swap to cheaper method. Not impressed!!”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. Unfortunately, we do have to run a soft credit check in order to change you over from prepay to credit meters. If our members fail this, then we're not able to change this payment method. However, we can now offer legacy (key/card) prepay to Smart Pay As You Go meter exchanges, so if this is something that you are interested, please do get in touch with us via email at feedback@bulb.co.uk. All the best, Lou

Posted 4 years ago

“Absolutely dreadful. Avoid at all costs. I have been overcharged by at least £2,000 and haven't had a refund or a proper reply to my many emails. Appalling.”

Helpful Report

Posted 4 years ago

Hi Antony, Thanks for leaving us a review. I'm sorry to hear this and I would like to make sure that this is resolved for you. So we can make sure this gets sorted for you, would you be able to send us an email to feedback@bulb.co.uk with your account details please? All the best, Lou

Posted 4 years ago

“DO NOT TOUCH they make it impossible to give u a simple quote they mind as well ask your bra size, shoe size etc for all the personal details they ask”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. We do have to ask for some details in order to generate an accurate quotation. You can generate a quote solely based off of your address and size of your property, however we would recommend you put in your estimated annual usage from your current supplier too, so we can generate a more accurate quotation for you. If you would like to discuss this further with us, you can email us at feedback@bulb.co.uk. All the best, Lou

Posted 4 years ago

“Not impressed. I was on a top up meter, and the price went up a couple of times. And they wouldn't install a smart meter. Ended up moving out and changing to a new supplier in the new house”

Helpful Report

Posted 4 years ago

Hi Taz, Thanks for leaving us a review. Unfortunately,there is a process that we need to follow in order to be able to exchange a prepay meter for a smart meter, so I'm sorry that you weren't able to have the exchange that you wanted while you were still in your property. Even though you have moved out, if you have any questions or queries, please don't hesitate to get in touch. You can send us an email to feedback@bulb.co.uk with your details, and we'll be able to assist you from there. All the best, Lou

Posted 4 years ago

“Shocking cannot give my readings online properly, they are saying the are wrong. Then ask for photography evidence and then can't send”

Helpful Report

Posted 4 years ago

Hi Charlee, Thanks for leaving us a review. I'm sorry that you're having issues submitting readings - I would like to take a look into this to see how we can give you a hand with this. Would you be able to send us an email to feedback@bulb.co.uk, with your account details please? All the best, Lou

Posted 4 years ago

“Very expensive- going to move. Standing charges are the problem”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry to hear that you're not happy with our prices - we do always recommend ensuring you're getting the best deals by running price comparisons. If this is something you would like to discuss with us at all, please don't hesitate to get in touch with us. You can email us at feedback@bulb.co.uk, and we'll be happy to help. All the best, Lou

Posted 4 years ago

“Absolutely Awful Company! Kept putting my Direct debit up until it was £255 a month! I kept complaining that there was absolutely no way 2 people living in a house could consume that amount of energy. We also have Solar Panels AND log burning stoves for heat. Decided as they were ripping us off and not taking any notice of our complaints, it was time to leave! We went to Octopus Energy and now our monthly bills are £79. Bulb then had the cheek two months after I'd left them to send me a £428 final bill!!! Not happy with my £255 a month they wanted more money! Went to Ombudsman and Bulb dodged their responsibilities on a technical hitch (Octopus disposed of old meters without giving Bulb the opportunity to test them) so I've been forced to pay over the odds on monthly payments and stuffed with their final bill. My Advice is AVOID BULB and use Octopus Energy as they are great.”

Helpful Report

Posted 4 years ago

Hi David, Thanks for leaving us a review. I'm sorry that you had this issue with your metering, which wasn't resolved to your satisfaction by us. The Ombudsman act as an impartial party to help resolve disputes, so we do take their ruling as it is given. If you have any other questions about this final Ombudsman decision, you can contact our Member Resolution Team about this by replying to their last email to you. All the best, Lou

Posted 4 years ago

“HAVE TO PREPAY A WHOLE MONTHS BILL, JOINED THEM AS THEY OFFERED A REASONABLE PRICE, THEN THEY INCREASED THE GAS AND ELECTRICITY PRICE TWICE IN 3 MONTHS. JUST DOING COMPARISSONS NOW TO CHANGE TO ANOTHER SUPPLIER, FOUND 6 SUPPLIERS ALL CHEAPER THAN BULB.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. We’re sorry to have put prices up twice in a short period of time. Gas and electricity wholesale prices have risen have surged to their highest levels since 2018 due to post-lockdown demand, which is why a typical member will now see a slight increase in their billing, paying £1.33 more for their energy a week. You can read more about this on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 4 years ago

“Electric runs out to quick finding I'm topping up every 2 days which is not normal for me.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry to hear this - this could be because there is debt that has built up on the meter or there could be another reason behind this. In any case, I would like to look into this for you. Would you be able to send us an email to feedback@bulb.co.uk, so that we can do this? All the best, Lou

Posted 4 years ago

“I have to agree with other customers. Absolute rip off. Started @£40 a month and now £128 a month and been told it will go to £158. Also always in debit saying that I owe them £328 something and not allowing me to switch provider before I pay them. Do not want instalments... instead telling me to take advice from charity!!stay well clear please . ABSOLUTE RIP OFF!!!!”

Helpful Report

Posted 4 years ago

Hi Bibi, Thanks for leaving us a review. I can see that we have, unfortunately, had to increase your payments. We do have a responsibility to increase our members' payments in order to stop them from falling into unnecessary debt. We need to ensure that all our members' monthly usage is being covered and that any debt on the account that has built up is being paid off. I can see that you currently have an ongoing complaint with my colleague about this, so if you would like to discuss this further, I would recommend getting back in touch with my colleague there, just to keep all communications about this matter altogether. All the best, Lou

Posted 4 years ago

“I am so annoyed. I cannot believe I switched. I was in £282 in credit with Green Network energy before and they switched to EDF so I decided I will go with Bulb as they promised low prices too. I am now in £307 debit 5 months in. How ridiculous is there price increase. rip off!!!!!”

Helpful Report

Posted 4 years ago

Hi Christina, Thanks for leaving us a review. I've been able to find your account from the email associated with your review. It does look like there is some debt built up on the account, as your monthly usage was higher than your monthly payment amount when you first joined us. As a result, we have had to increase your payments, to offset some of this debt and cover your usage. I've sent you an email just now about this, so if you would be able to get back to me there about this, that would be great. All the best, Lou

Posted 4 years ago

“Absolute scammers. Came in with a good price so I switched. Less than 7 days after the official switchover my prices increase. Two months later, my prices increase again by an estimated £4.50 per week!! So now I am paying far more than my old supplier. This company needs to be investigated, I do not expect they will be around long as this is clearly a con.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. We’ve had to increase our prices because the cost of supplying energy has increased significantly. Wholesale costs are up by 29% since March, when we last changed our prices. At Bulb, we don’t have fixed-term contracts, or charge exit fees. So you’re free to change suppliers at any time. We’ve let you know about the changes 30 days before the new tariff takes effect. This gives you time to make a decision about whether you'd like to stay with Bulb. Suppliers change their tariff throughout the year. Unfortunately, because of this, we can’t give you advance notice of any price changes. If you have any further questions, you can read more about this price change on our blog here (https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21) or you can email us at feedback@bulb.co.uk. All the best, Lou

Posted 4 years ago

“Joined march two price increases since , stay clear”

Helpful Report

Posted 4 years ago

Hi Dean, Thanks for leaving us a review. We’re sorry to put prices up for the second time this year, at a time that we know is difficult for lots of our members. Wholesale prices - those that energy firms pay for gas and electric - have surged to their highest levels since 2018 due to post-lockdown demand, which is why a typical member will now see a slight increase in their billing, paying £1.33 more for their energy a week. We’ve written more about this on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 4 years ago

“Despite me informing you that I live in France and that my apartment in the UK will not be used very often, in fact with covid restrictions I cannot come to the UK you continue to charge me over £80 a month for electricity . This is madness .”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry to hear this - we can definitely look into this for you, to see what we can do to give you a hand with this. Would you be able to send us an email to feedback@bulb.co.uk, so we can look into this for you? All the best, Lou

Posted 4 years ago

“I signed up for a year duel fuel contract. You decided to make the rate more expensive in between me committing and the date you would take over from my existing supplier. Shocking and terrible customer practice!”

Helpful Report

Posted 4 years ago

Hi Ricky, Thanks for leaving us a review. I'm sorry for the timing of this price change. Unfortunately, the cost to supply energy has continued to rise and we need to increase our prices to reflect this. At Bulb, we don’t have fixed-term contracts, or charge exit fees. So you’re free to change suppliers at any time. We let you know about any tariff changes 30 days before the new tariff takes effect. This gives you time to make a decision about whether you'd like to stay with Bulb. You can read more about this tariff change on our website here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 4 years ago

Bulb is rated 4.1 based on 3,920 reviews