Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As soon as I signed up they increased my rates steer clear”

Helpful Report

Posted 4 years ago

Hi Louise, Thanks for leaving us a review. I'm sorry for the unfortunate timing of this price change. We’ve had to increase our prices because the cost of supplying energy has increased significantly. Wholesale costs are up by 29% since March. We’ve written more about this on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 4 years ago

“Very confusing. Always seem to be in debit despite us paying more than our actual bill every month.”

Helpful Report

Posted 4 years ago

Hi Roxanne, Thanks for leaving us a review. I'm sorry you've found our billing confusing. I would be happy to look into this and provide you with some explanations on this. Some of the confusion may well come from the fact that we take our payments in advance. This means that your payment is taken at the beginning of the month for the month ahead, and this is taken on the same day that your bill is generated. This means that the payment taken on the same day as the bill is generated won't feature on that statement, but on the statement for the month after. You can read a little more about how Bulb's billing works here: https://help.bulb.co.uk/hc/en-us/articles/115003405632-How-Bulb-charges-for-energy-usage If you have any other questions, don't hesitate to get in touch with us via email at feedback@bulb.co.uk. All the best, Lou

Posted 4 years ago

“I have been with Bulb since 01/02/21 and find their prices extortionate. I submit meter readings but they still estimate my energy use. Each month I am told to increase my Direct Debit payment so I have had enough and am changing to another provider. I am so sorry that I ever switched to Bulb and would never recommend them to anybody.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. I have been able to find your account from the email address associated with your review, and I can see that your Direct Debit has increased since we took over your supply. I have sent you an email about this this afternoon, so I can explain a little more about this and answer any further questions you might have. All the best, Lou

Posted 4 years ago

“I put up with regular rate increases for a year before I finally had enough. They refuse to let me leave. I have tried for weeks to leave and they refuse. First they said I owed a balance. So I paid the balance. Then they said it takes a few weeks before we can accept your payment. So I waited. Then they took the money from my account but now they are saying it takes a few more weeks to apply the monies to my balance. It is a giant scam. I am now complaining to the ombudsman”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. Unfortunately, we do need large debt balances to be cleared in order to allow members to switch suppliers, which is the case for many, if not all, suppliers. Once payments are taken, it can take a few days for this clear on your Bulb account, but I can see that this has now done so. Therefore, you should have no issues switching supplier now, if you wish to. I can see that you already have a complaint open with my colleague, so I've prompted them to get back in touch with you about this. All the best, Lou

Posted 4 years ago

“Liars l used uSwitch l was conned with a £25 Lidl voucher l never recieved l signed up at £52 then got an email saying it will now be £61 l said l want to cancel the switch now they are saying l can't.. it has been made illegal to prevent anyone changing their energy supplier..they are not making me stay with them when l want to leave lts funny because eon say they are my supplier”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry that you've had these issues with your switch. Unfortunately, any sign-up incentives like the one you have mentioned are dealt with Uswitch themselves, we don't issue these. As a result, you would need to contact Uswitch about this. If E.ON are saying that they still supply your property, this could signal that either the incorrect supply has been signed up through Uswitch or perhaps that your switch was cancelled. Either way I would like to look into this for you. Unfortunately, the email address associated with your review doesn't appear to be connected to any accounts on our system, so I am going to email you there so we can find your account and get this sorted for you. All the best, Lou

Posted 4 years ago

“We are very disappointed with our change to Bulb. We switched in March on the basis of a given tariff but that tariff was increased even before our switch was completed. We have also been notified of another increase being implemented in June and, as a result, we are looking to switch away from Bulb.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. We’re sorry to put prices up for the second time this year and for the unfortunate timings of these changes. Since our last price change in March 2021, wholesale costs have continued to rise. They're now 31% higher than they were in September. This means the cost of supplying energy to our members has increased. Because our tariff reflects the true cost of energy, we have to pass these increases on to our members. We’ve written more about the reasons behind the change on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 4 years ago

“A complete scam, I was with bulb for 12 months and after those 12 months they sent me a final bill which was £1,200. I lived in a one bedroom flat on my own, just me. no way I used £1,200 worth of electricity, let alone on top of the £50 a month I was paying anyway. Attempting to resolve this through some awful customer service, I was told that they wouldn't do anything to check for a fault as I no longer live at the property. After a few more failed attempts to get this resolved through ombudsman, all I was given £200 credit and an apology for the awful customer service. So I have just had to pay £1,000 of money I did not have and struggled to pull together just to get this incredibly painful and stressful situation behind me. I will never be returning to Bulb and I suggest you completely avoid them, if you value your money.”

Helpful Report

Posted 4 years ago

Hi Saul, Thanks for leaving us a review. I'm sorry that you had an unpleasant experience with regard to the billing at your property and that this had to go to the Energy Ombudsman in order to be resolved. In this way, Ombudsman was set up by Ofgem to settle disputes between consumers and energy suppliers. They review complaints like yours to make sure that there's a fair decision, which we always follow. However, I'm sorry if this resolution did cause any financial difficulty for you. All the best, Lou

Posted 4 years ago

“As soon as I switched over my charge went up and just gone up again not the best 3 month start they say it’s down to the cost of fuel if so why have they put the daily charge up as well”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. We’re sorry for the unfortunate timing of these price changes. to put prices up for the second time this year. Since we last announced a price rise in March 2021, wholesale costs have continued to rise. Because our tariff reflects the true cost of energy, we have to pass these increases on to our members. You can read more about the reasons behind this change on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 4 years ago

“Switched to Bulb less than 3 months ago with the hope I am getting better deal and using green energy. Ten days after the switch they notified me they are hiking the price with 10%! Not only that, but a week ago they announced another 10% increase. How about that! For less than 3 months they've hiked the price with 20%! I bitterly regret switching. Will change provider and will definitely not sign up for their services again.”

Helpful Report

Posted 4 years ago

Hi Magdelena, Thanks for leaving us a review. We’re sorry to put prices up for the second time this year. Since we last announced a price rise in March 2021, wholesale costs have been on the rise. They're now 31% higher than they were in September. This means the cost of supplying energy to our members has increased. Because our tariff reflects the true cost of energy, we have to pass these increases on to our members. We’ve written more about the reasons behind the change on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 4 years ago

“Is this company in financial difficulties? They are refusing to give us a credit refund by cheque. It’s taken months to get them to put right their admin errors. We provided opening meter readings but they used estimates. After 3 months of constantly badgering them, account now sorted on paper. £100’s of credit which they will not write a cheque for. They are expecting us to reinstate direct debit, let them take more money, then they say they will refund. We have asked for cheque and they have refused!”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. I've been able to find your account from the email address associated with your review and I can see that you currently have an ongoing complaint with my colleague. It appears that there was an ongoing dispute on your account, which meant that we weren't able to raise a dispute while this was being resolved. Unfortunately, we're not able to issue a refund via cheque at the moment, which is why my colleague requested that a Direct Debit mandate was set back up, so that this refund could be raised for you again. I've chased this up with my colleague so that we can check on the process of this refund. All the best, Lou

Posted 4 years ago

“Total crooks, joined in march and they have hiked the prices twice.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry for the unfortunate timing of this price change for you. Wholesale prices - those that energy firms pay for gas and electricity - have surged to their highest levels since 2018 due to post-lockdown demand, so we do have to change our tariff accordingly. We’ve discussed this in more detail here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 4 years ago

“A t the time of opening the account with you it was based on cost figures at the time. Before the ink was dry you notified me of a cost increase. Very poor practice!! Why not quote me with the increased costs involved. You must have had the new costings on your desk at the time. You would not have been competitive had you been honest about an imminent increase!. I realise the way your business is at the the moment. Very sharp practice indeed.”

Helpful Report

Posted 4 years ago

Hi Derek, Thanks for leaving us a review. I'm sorry for the unfortunate timing of this price change. Suppliers do regularly change their tariffs throughout the year so, regrettably, we can’t give you advance notice of any price changes. We give all our members 30 days' notice before any changes are due to take place, which gives them time to make a decision about whether they'd like to stay with Bulb. If you have any further questions about this, please don't hesitate to send us an email to feedback@bulb.co.uk. All the best, Lou

Posted 4 years ago

“Joined march two price increases since , stay clear”

Helpful Report

Posted 4 years ago

Hi Dean, Thanks for leaving us a review. We’re sorry to put prices up for the second time this year. Wholesale prices have risen to their highest levels since 2018 due to post-lockdown demand, which is why a typical member will now see a slight increase in their billing, paying £1.33 more for their energy a week. You can read more about this price change here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 4 years ago

“Bought a lot of accounts in at a cheap rate only to then give 28 days notice to increase rates by over 30%”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry to hear this - this sounds like this may have Bulb for Business that you're referring to and we have shared an article about the price change for our Business members here: https://help.bulb.co.uk/hc/en-us/articles/360060086052-We-re-changing-our-electricity-prices-for-businesses Feel free to email us at feedback@bulb.co.uk if you have any questions about this. All the best, Lou

Posted 4 years ago

“Joke of a company. I joined in February this year and they’ve now raised their prices twice already! As far as I’m aware they’re the only company to have increased TWICE in such quick succession. This time by 6.5% Martin Lewis email this morning says if you’re a bulb customer you’re probably better off moving to a long term fix. I know what I’ll be doing.”

Helpful Report

Posted 4 years ago

Hi Ben, Thanks for leaving us a review. We don’t like increasing our prices, but because our tariff reflects the true cost of energy, we have to change our prices when wholesale energy costs change. After these changes, a typical member will pay £1.33 more for their energy a week. Since we last announced a price rise in March 2021, wholesale costs have still been on the rise. They're now 31% higher than they were in September. This means the cost of supplying energy to our members has increased too. We’ve written more about the reasons behind the change on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 4 years ago

“I switched to bulb from eon then all my prices have gone up! I understand inflation but I switched to save money :-( The bulb website said save money based on the information I gave on there website, but I have not saved money… :-( gutted!”

Helpful Report

Posted 4 years ago

Hi Peter, Thanks for leaving us a review. We're sorry for the unfortunate timing of this price change. You can read more about the reasoning for this price change on our blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 If you would like to discuss this any further with us, please don't hesitate to send us an email with your account details to feedback@bulb.co.uk. All the best, Lou

Posted 4 years ago

“This company made loads of promises about being cheap. However, once I was signed up they doubled my direct debit with no notice. This left me in a huge financial mess. When I complained they did nothing to help so I had no option but to leave.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry that you had issues with your payments. Under Ofgem regulations, we have to give due notice before any changes to payments, so you should have received either a letter or an email about this, depending on your communication preferences. Even if you have switched away, if you would like to discuss this with us, you can email us at feedback@bulb.co.uk and we'll be happy to help. All the best, Lou

Posted 4 years ago

“As soon as I switched over my charge went up and just gone up again not the best 3 month start they say it’s down to the cost of fuel if so why have they put the daily charge up as well”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. We’re sorry to put prices up for the second time this year, at a time that we know is difficult for a lot of our members. We aim to keep prices as low as possible for as long as possible, but we can't offer unsustainable rates, as our prices always reflect wholesale costs. You can read more about the reasons for these price changes on our blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 4 years ago

“Since joining about 3 months ago, the price has gone up twice. Apparently they will reduce prices when they can. Don't hold your breath. Looking to change again.”

Helpful Report

Posted 4 years ago

Hi Michael, Thanks for leaving us a review. We're sorry that we have had to increase our prices twice in a short period of time, due to increasing wholesale prices. You can read more about this increase on our Blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 It is true that we will reduce prices when wholesale prices decrease, as we have done this in the past. The last time that we decreased our gas prices, for example. was back in September 2020, but this of course does always depend on the cost of energy on the wholesale market. If you would like any further information on this, please don't hesitate to contact us on feedback@bulb.co.uk. All the best, Lou

Posted 4 years ago

“New customer for 2 months and you keep increasing the price. Was supposed to be stress free when joining your company but clearly not”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. We’ve had to increase our prices because the cost of supplying energy has increased significantly over the past couple of months. This is because wholesale costs are up by 29% since March, when we last changed our prices. If you would like to read more about this price change, you can do so on our Blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 4 years ago

Bulb is rated 4.1 based on 3,920 reviews