Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Price gone up”

Helpful Report

Posted 4 years ago

Hi Sarb, Thanks for leaving us a review. We’ve had to increase our prices because the cost of supplying energy has increased significantly. Wholesale costs are up by 29% since March, when we last changed our prices. If you would like to read more about the reasons for this price change, you can view our Blog post here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 4 years ago

“Switched in first week of March. Now end of May and they still haven’t sent final readings to previous supplier so am still paying for both companies. They used estimated readings even when I’d sent the readings and extra info. Have sent many many messages, Bulb are not replying. Very frustrated, wish I’d not switched”

Helpful Report

Posted 4 years ago

Hi Jenny, Thanks for leaving a review. I'm sorry that you're still waiting for your final statement from us - I would definitely like to chase up on this for you. So I can do so, would you be able to send us an email to feedback@bulb.co.uk with your account details please? All the best, Lou

Posted 4 years ago

“There is no reminder or opportunity to provide monthly meter readings as offered by Octopus. I want to be charged for what I consume not what Bulb think I consume. I signed up to Bulb via uSwitch and a short while after you put your prices up. When you sign up new customers you should fix the tarrifs for the contract term - your approach has a bad smell about it.”

Helpful Report

Posted 4 years ago

Hi Stephen, Thanks for leaving us a review. We do send a reminder that it's a good time to submit a meter reading in our payment reminder emails, which come 3 days before your payment is taken and your bill is generated. You can submit meter readings through the Bulb app and on your online Bulb account here: https://account.bulb.co.uk/dashboard If you need a guide to reading your meter, you can view this here: https://help.bulb.co.uk/hc/en-us/articles/115001232832-How-to-read-your-meter Unfortunately, at Bulb, we don't offer fixed-rate tariffs - we have only one tariff which is our Vari-Fair tariff. As this is a variable tariff, this reflects the true cost of energy on the wholesale market. If you have any other questions, please don't hesitate to contact us via email on feedback@bulb.co.uk, and we'll be happy to assist. All the best, Lou

Posted 4 years ago

“8% rise is excessive.”

Helpful Report

Posted 4 years ago

Hi Mike, Thanks for leaving us a review. Unfortunately, wholesale prices - those that energy suppliers pay for gas and electric - have surged to their highest levels since 2018 due to post-lockdown demand. This means that a typical member will see a slight increase in their billing, paying £1.33 more for their energy a week. You can read more about this price change on our Blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 4 years ago

“My experience of Bulb so far: - Price increase in September by £51. - Price increase in April by £91. - Price increase in June by £69. (based on average annual bill). Will leave the rest up to you.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. We’re sorry to put prices up again in a short time since the last, especially at a time that we know is difficult for lots of our members. Wholesale prices - those that suppliers pay for gas and electric - have surged to their highest levels since 2018 due to post-lockdown demand, which is why a typical member will now see a slight increase in their billing, paying £1.33 more for their energy a week. You can read more about the reasons for this price change here on our Blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 4 years ago

“Pain in the rear, been with them what 2 months and already had 2 price rises. Usual energy company rubbish "only pay £79 a month" blah blah blah then all of a sudden i owe them even more money...not great”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. Since we last announced a price rise in March 2021, wholesale costs have been on the rise. They're now 31% higher than they were in September. This means the cost of supplying energy to our members has increased. Because our tariff reflects this true cost of energy, we do unfortunately have to pass these increases on to our members. We’ve written more about the reasons behind the change on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 4 years ago

“New customer for 2 months and you keep increasing the price. Was supposed to be stress free when joining your company but clearly not”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. We’ve had to increase our prices because the cost of supplying energy has increased significantly. Wholesale costs are up by 29% since March, when we last changed our prices. A typical member will now see a slight increase in their billing, paying £1.33 more for their energy a week. For more information on this price change, you can read our Blog entry here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 4 years ago

“Have gone back to my old supplier due to the complete lack of customer service and willingness to actually listen and solve a problem Its all about the money”

Helpful Report

Posted 4 years ago

Hi Paul, Thanks for leaving us a review. I'm sorry that you didn't have a positive experience with us and you've since switched away. Even though this is the case, I would still like to see to any of the issues or questions you had. I've sent you an email about this this morning, so I can give you a hand. All the best, Lou

Posted 4 years ago

“Been waiting for over a year for a replacement meter that does not work properly or have any display.Emailed so many times, I have given up.We have no idea what we have spent.”

Helpful Report

Posted 4 years ago

Hi Lara, Thanks for leaving us a review. I'm sorry that you've been waiting for a meter exchange. Unfortunately, we were unable to conduct any non-emergency meter jobs for much of last year, due to COVID-19 lockdown restrictions. However, we should now be able to accomodate this exchange. So we can look into this for you, would you be able to send us an email to feedback@bulb.co.uk with your account details please? All the best, Lou

Posted 4 years ago

“Sent in a meter reading back in February because I notice I was having to top up 3 times more than usual when tapping in the numbers I was asked if I wanted to check the numbers as they were so high. I still have not heard back from Bulb. I am now looking for another service provider.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry that you haven't heard back from us on this query. Even if you're switching away, I would still like to look into this for you, to ensure that everything is ironed out on your account. So I can do so, would you be able to send us an email to feedback@bulb.co.uk with your account details? All the best, Lou

Posted 4 years ago

“Talking to these people is like banging your head against a brick wall! We send our meter reading every month and they still estimate WAY over what we are using! Two price increases in a year that again are way above what we use. Phone calls/ emails absolute waste of time. It’s like dealing with monkeys. We wasn’t living in the property for 8 months due to a fire and they were told and supposedly put our account on hold and they still BILLED us for £300 pounds. The place was empty! Looking to move supplier, after I have rung them so they can again explain my bill, which is nonsense. Estimated bills or phantom readings???”

Helpful Report

Posted 4 years ago

Hi Kris, Thanks for taking the time to leave us a review. First of all, I'd like to apologise for the poor customer service that you have received from us. You also shouldn't be receiving estimated statements if you're submitting readings. That is unacceptable and we want to put that right. Please can you email us at feedback@bulb.co.uk with a summary of your review? We'll get back to you as soon as we can. I am very sorry for the stress caused to you. If you have any questions, let us know via email as well. Take care, Niamh

Posted 4 years ago

“Would not recommend Bulb. I’ve had numerous issues ever since I switched to them. Took ages to sort issue with transposed readings, numerous emails to them chasing to sort. Now got an issue with them repeatedly sending me estimated bills when I submit readings, even after contacting them about it and they asking me to email the readings instead. Recently had email acknowledged but they still estimated monthly use. Waiting to get back in credit and then going to switch. Shocking customer service, very slow to respond. They’ve just put prices up for second time this year. I would not recommend anyone to switch to them. I can’t wait to be free of them.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for taking the time to leave us a review. I am very sorry to hear about the poor experience that you've had with us. I'm glad that the transposed readings issue has been fixed, although your statements should be based upon readings that you are submitting rather than estimates. We obviously need to look into this - please can you send us an email at feedback@bulb.co.uk with a summary of your review? We'll get back to you as soon as we can. Once again, I am so sorry for the poor experience that you've had with us. If you have any questions, please do ask via email as well. Many thanks, Niamh

Posted 4 years ago

“I have been using bulb for over a year, and they kept increasing the prices. Yesterday I received a price hike from £30 to £75.00 per month which is ridiculous for a small flat. They don’t even notify in advance, only send email three days before the direct debit that their is price increase. Not happy the way they work it’s not right . I have now switched to other supplier. Hope it works for me with the other supplier and hope monthly bills are stable.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for taking the time to leave us a review. I am very sorry that we've had to increase our prices quite lot over the last year. This is due to the fact that we have a variable tariff that has to change when the wholesale cost of electricity and gas changes. With regard to the payment increase, if you don't input your estimated annual usage when signing up, then we estimate your direct debit according to a similarly sized property in your postcode. If this is too little, according to meter readings that we get, then your direct debit does need to be increased. We should email you with 30 days notice if your payment is changing so this is something that we'll need to look into for you. I know that you've switched away, but please can you send us an email with a summary of the issue above so that we can answer any questions about the switching process? Many thanks, Niamh

Posted 4 years ago

“Do not go anywhere near this company”

Helpful Report

Posted 4 years ago

Hi Mike, Thanks for leaving us a review. I am very sorry that you've had a bad experience with us - we want to put this right. Please can you email us at feedback@bulb.co.uk with a summary of any issues? We'll look into your account and get back to you as soon as we can. Many thanks, Niamh

Posted 4 years ago

“Steeling money off everyone price keeps on going up and up they will be losing my custom very shortly and hopefully most of there customers to”

Helpful Report

Posted 4 years ago

Hi there, thanks for taking the time to leave us a review. I am very sorry that we've had to increase our prices. This is due to a significant (29%) increase in the wholesale cost of electricity and gas since March, which is when we last changed our prices. We have some more information about this on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 We don’t have fixed-term contracts, or charge exit fees. So you’re free to change suppliers at any time. We’ve let you know about the changes 30 days before the new tariff takes effect. This gives you time to make a decision about whether you'd like to stay with Bulb. If there's anything that we can help with, please feel free to email us at feedback@bulb.co.uk and we'll get back to you as soon as we can. Many thanks, Niamh

Posted 4 years ago

“I'm very disappointed with bulb and its time to change the supplier. They changing price every two months in this year! Also rubbish customer service!”

Helpful Report

Posted 4 years ago

Hi there, I am very sorry to hear about the poor experience that you've had with us generally. Sadly we have had to increase our prices again due to a 29% increase in the wholesale cost of electricity and gas since March (which is when the last price increase was). Because our tariff reflects the true cost of energy, we have to increase our prices when our costs increase. You can read a bit more about this on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 You mentioned that you have received poor customer service from us recently and we do want to put this right. Please can you send us an email with a summary of any issues at feedback@bulb.co.uk? We'll get back to you as soon as we can. Any questions, feel free to let us know. Take care, Niamh

Posted 4 years ago

“Was promised to replace my faulty meter before I moved over to Bulb but once moved over they charging more than £300 to replace a faulty meter. What a rip off! Avoid at all cost.”

Helpful Report

Posted 4 years ago

Hi Maxx, Thanks for leaving us a review. We have recently re-assessed our smart meter removal/replacement policy, so if your meter is faulty, we can look into potentially replacing this now. Would you be able to send us an email to feedback@bulb.co.uk with your account details, so we can look into this for you? All the best, Lou

Posted 4 years ago

“Terrible. They promised my bills would drop significantly when I switched to them. They've gone up by 60% since I stupidly made the move to Bulb. Either their website is deliberately misleading, or it's not fit for purpose”

Helpful Report

Posted 4 years ago

Hi Michael, Thanks for leaving us a review. I'm sorry to hear that you haven't made a saving since switching to Bulb. I would like to look into this for you, to see how I can assist you in this. When signing up with us, we do recommend that you refine your quote with your estimated annual usage from your current supplier. This way, we can generate a more accurate quotation based off of your actual usage. Without this information, your quote is solely based off of the size of the property and the location, so this does mean that your usage can be under or overestimated. Would you be able to send us an email to feedback@bulb.co.uk with your email, full address, full name and date of birth, so I can take a look at your account please? All the best, Lou

Posted 4 years ago

“Customer service is absolutely awful, advisors should get sacked and not be in a calk center job, absolutely rubbish service”

Helpful Report

Posted 4 years ago

Hi Abdur, Thanks for leaving us a review. I'm sorry to hear that you haven't had a positive experience with our member service. I would like to look into this for you, and to ensure that any questions or queries you had have been properly addressed. So I can do so, would you be able to send us an email to feedback@bulb.co.uk please? All the best, Lou

Posted 4 years ago

“Way too expensive. Called customer service to get a break down of my bill in daily cost / kilo power which the struggled to answer so I am acting on the recommendations from the Martin Lewes website and switching”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry to hear that you didn't have a positive interaction with us on the phone. I'll be happy to provide you with this breakdown of your usage myself. So I can do so, would you be able to send us an email to feedback@bulb.co.uk, with your email, full address, full name and date of birth please? All the best, Lou

Posted 4 years ago

Bulb is rated 4.1 based on 3,920 reviews