Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“In the first 3 months after transferring to Bulb they put their prices up TWICE. Not happy at all!!”

Helpful Report

Posted 4 years ago

Hi John, Thanks for leaving us a review. I'm sorry for the timing of these price changes. Since we last announced a price rise in March 2021, wholesale costs have been on the rise. They're now 31% higher than they were in September. This means the cost of supplying energy to our members has increased. Because our tariff is already low, we have to pass these increases on to our members. We’ve written more about the reasons behind the change on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 4 years ago

“After promising to install a digital meter, I was ignored on multiple emails, absolutely no response.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry to hear this. I would like to look into this for you - would you be able to send us an email to feedback@bulb.co.uk with your account details, so we can see how we can get this resolved for you? All the best, Lou

Posted 4 years ago

“Not very happy, Gas Engineer could not fit smartmeter, we asked if our gas meter could be moved from the kitchen to the porch which was less than a metre, we had an email back saying we were having smart meters installed and you told us to wait. Despite emails we have had no word from you. Very dissapointed with Biln, We are now thinking of changing supplier when I get out of hospital”

Helpful Report

Posted 4 years ago

“Expensive”

Helpful Report

Posted 4 years ago

“two price increases in two months .need i say more.”

Helpful Report

Posted 4 years ago

Hi Jeffrey, Thanks for leaving us a review. We’re sorry to put prices up for the second time this year. Wholesale prices - those that energy firms pay for gas and electric - have surged to their highest levels since 2018 due to demand after lockdown. Because of this, a typical member will now see a slight increase in their billing, paying £1.33 more for their energy a week. We’ve written more about this on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 4 years ago

“Not happy with the service what do ever and feel like I’ve been trapped into a contract!! Not happy at all!!!!!!”

Helpful Report

Posted 4 years ago

Hey Scott, sorry to hear you've had a poor experience! We don't hold members to a contract so they're free to switch away if they want to- the only time this might be stopped is if there is a large accrual of debt on an account. We'd be happy to take a look for you- can you email feedback@bulb.co.uk with an outline of your issues? Thanks!

Posted 4 years ago

“No customers services what so ever. Started off being cheap but have put there prices up more times than other providers.”

Helpful Report

Posted 4 years ago

Hi Stephen, we're sorry to hear you haven't had a good experience with our customer care. We increase our tariffs along with the cost of wholesale, as our costs reflect the true cost of energy. Since this has increased lately, we've had to change our prices. Can you email feedback@bulb.co.uk and we'd be happy to take a look at any issues you may be having? Thanks

Posted 4 years ago

“To experience what happened to my cold winter payment”

Helpful Report

Posted 4 years ago

Hiya, if you applied for the warm home discount and it was successful it would have been paid out by March 31st 2021. These applications are on a first come first serve basis for those eligible. If you were entitled to the payment and received a letter from the DWP this also would have been paid by March 31st. If you'd like us to check what happened you can email us at feedback@bulb.co.uk and we'll take a look for you. Thanks!

Posted 4 years ago

“Recently joined coz of price, then they hike the price on me by around 15%, saying it’s due to increased costs,”

Helpful Report

Posted 4 years ago

Hi David, we're sorry to hear you're disappointed with our price change. Unfortunately, the cost to supply energy has continued to rise and we need to increase our prices to reflect this. We have written a blog about this which explains it in more detail if you would like to have a look. https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21

Posted 4 years ago

“Been a member now for 3 months and they have put prices up twice. They are not transparent in how long if at all you are tied in for. I would not recommend.”

Helpful Report

Posted 4 years ago

Hi Mick We’re sorry to put prices up for the second time this year, at a time that we know is difficult for lots of our members. Wholesale prices - those that energy firms pay for gas and electric - have surged to their highest levels since 2018 due to post-lockdown demand and we've had to adjust our tariffs to reflect this. We don't believe in fixed term contracts which means you're never locked in, so you're free to switch whenever you'd like.

Posted 4 years ago

“Absolute shambles of a company! No one has a clue about the service they provide...really messed up on our account and after hours of phone calls and emails being passed from one arragant personnel to another they still have not resolved issue.. Changed our meter incorrectly by mistake, complete imbeciles!!”

Helpful Report

Posted 4 years ago

Hey there, we're sorry to hear this! We'd be more than happy to take a look into it to work out what's gone on. Can you send us an email to feedback@bulb.co.uk so we can help? Thanks!

Posted 4 years ago

“Disappointed with increase in energy costs as soon as I joined 😞”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry for the unfortunate timing of this price change for you. We don’t like increasing our prices, but because our tariff is low to reflect the true cost of energy, we have to change our prices when wholesale energy costs increase. After these changes, a typical member will pay £1.33 more for their energy a week. You can read more about this on our blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 4 years ago

“Price went up as soon as we switched to bulb!”

Helpful Report

Posted 4 years ago

Hi Neil, Thanks for leaving us a review. I'm sorry for the unfortunate timing of this price change. We’ve had to increase our prices because the cost of supplying energy has increased significantly. Wholesale costs are up by 29% since March, when we last changed our prices. You can read more about the reasoning behind this on our blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 4 years ago

“After signing with them , only 1 week later they put the prices up .”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry for the unfortunate timing of this price change. Since we last announced a price rise in March 2021, wholesale costs have been on the rise. They're now 31% higher than they were in September. This means the cost of supplying energy to our members has increased. Because our tariff is already low, we have to pass these increases on to our members. We’ve written more about the reasons behind the change on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 4 years ago

“Join 12 weeks ago already an increase, not mentioned when joining, can only think no different than most of the rest. Others offering better deals.”

Helpful Report

Posted 4 years ago

Hi Leigh, Thanks for leaving us a review. I'm sorry for the unfortunate timing of this price change. We don’t like increasing our prices, but because our tariff reflects the true cost of energy, we do have to change our prices when wholesale energy costs change. After these changes, a typical member will pay £1.33 more for their energy a week. You can read more about the reasoning behind this price change on our blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 4 years ago

“They're chasing me for a tenants energy bill !! Despite the fact the property is tenanted and Im the landlord, Bulb seem to think it's all perfectly fine that they use a debt collection agency to chase me for a tenants bill. They said "I can assure we are acting well within the realms of legality." And that's an outright lie. I have two other accounts with them, and now moving both of those away from them. EDIT : Bulb responded QUICKER to my trustpilot review than they did to my complaint. Odd that. IN addition, they already have a payment plan worked out with the person that owes the money (the tenant) and yet still decided to send the debt to a debt collection agency and now refuse to remove my name from it (despite having an agreement with the person who owes the money) Awful, awful experience. Nobody should have to deal with this. Another Update : So again, despite Bulb acknowledging the debt isn't mine at all, they still will not call of the debt collection agency saying it's now my responsibility. I literally have no relationship with them on this account, and so they've effectively placed a debt into my name on an account I have nothing to do with ! The customer service rep insists I breach data protection by sending a copy of a tenancy agreement to the debt collection agency. Again, it's not my issue, I have nothing to do with any of these. Simply appalling.”

Helpful Report

Posted 4 years ago

Hi Daniel, Thanks for leaving us a review. I have been able to find your account from the email address associated with your review and I can see that we have raised a complaint about this for you, and have issued you our final stance on this. If you're wanting to escalate this externally, you can do so - we have provided links for the Ombudsman portal in our most recent message. Moving forward, our Member Resolution Team will be in touch with you about this. All the best, Lou

Posted 4 years ago

“Smart meter does not work and never has! Signed me up on a priced tariff and within a month put the price up! Not a happy bunny!”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry to hear that you've had issues with your smart meter. We will be happy to look into this for you - would you be able to send us an email to feedback@bulb.co.uk with your account details, so we can give you a hand with this? Furthermore, regarding the price change, we're sorry for the unfortunate timing of this. You can read more about the reasoning behind this change on our blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 4 years ago

“Absolutely disgusted with Bulb they lowered my monthly usage at begging to £45 a month to gain new customer even if I said that’s too little in my opinion they said no that’s what we estimate you will be paying and now I am paying £240 a month because debt was built in! Please avoid them !”

Helpful Report

Posted 4 years ago

Hi Chris, Thanks for leaving us a review. I'm sorry to hear this - I've been able to find your account from your review and I can see that your initial monthly payment amount was too little for your usage, so we have had to increase this since. So we can discuss this further, I have sent you an email this morning and I'll happy to give you a hand there. All the best, Lou

Posted 4 years ago

“In the 2 months I’ve been with bulb my energy prices have gone up twice, the first was 1 day after I couldn’t reverse the move from my old supplier. Will be looking to move again very soon.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry for the unfortunate timing of these price changes, especially this first one. We’ve had to increase our prices because the cost of supplying energy has increased significantly. Wholesale costs are up by 29% since March, when we last changed our prices. You can read more about this on our Blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 If you have any questions or need any other help, feel free to send us an email to feedback@bulb.co.uk. All the best, Lou

Posted 4 years ago

“I'm only with Bulb because that's who our landlord was with. I really despise the system where you're always in debit with them, no matter how much you end up paying monthly. My sister had the same issue.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. We take our payments in advance, so it can often appear that your account is in debit when your statement is issued at the end of the month. However, I'll be happy to look into this for you to check whether this is indeed the case. So I can do so, would you be able to send us an email to feedback@bulb.co.uk with your account details please? All the best, Lou

Posted 4 years ago

Bulb is rated 4.1 based on 3,920 reviews