Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Increased the prices the first month of joining. I’m spending more on electric a day than I ever have. Should have searched more suppliers before changing and I will not be staying with them.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. We're sorry for the unfortunate timing of this price change - you can read about the timing and reasoning of this price change on our Blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-mar-21 If you have any other questions about this, or would like to discuss this further, please don't hesitate to email us on feedback@bulb.co.uk with your account details. All the best, Lou

Posted 4 years ago

“Signed up with Bulb as they were offering a good price on electricity and didn't need to speak to anyone over the phone. Less than a month into the contract they messaged me to say they were putting my price up 36% as prices had been rising over the last 18 months. So basically, sucked me in with a price they knew was underpriced and overinflated the price after I was under contract. BEWARE EVERYONE.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for taking the time to leave us a review. I'm sorry to hear that you're unhappy with our latest price increase. Our pricing reflects the true cost of energy, so if wholesale costs increase, so does our tariff. You can find out more about why we increased our prices here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-mar-21 As you're on a variable tariff, you aren't locked in to a contract, and you can switch away at any time without incurring exit fees. All the best, Jim Team Bulb

Posted 4 years ago

“Very poor service. Will be moving to another provider.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry to hear that you haven't had a positive member experience with us. We would like to look into any issues that you're having, so would you be able to send us an email to feedback@bulb.co.uk, outlining what you need help with? All the best, Lou

Posted 4 years ago

“Very poor customer services”

Helpful Report

Posted 4 years ago

Hi Chris, I'm really sorry to hear that you have had a poor customer service experience. Please can you send us an email at feedback@bulb.co.uk with a summary of the issue? We'll get back to you as soon as we can - Nathan

Posted 4 years ago

“Do not get your energy here. They have been charging me £10 a day on a pre-payment meter for my electric. I have complained about the amount I have been charged many times before and I was told to have someone look at my meter (because there is definitely an issue with it) it was going to cost me a further £120 to have someone look at it! One night, my money wouldn't load onto the meter and it was the middle of winter. I phoned them to ask them to do something and I was assured on the phone by the man that my electric wouldn't get cut because it was winter. Well, It did! They cut it and my son was only 2 at the time, so, we were left in the dark and the cold. What an awful company!! I wouldn't recommend this company to my worst enemy.”

Helpful Report

Posted 4 years ago

Hi Storm, Thanks for leaving us a review. I'm sorry to hear that you've had this negative experience with us. Unfortunately, there is a charge of £120 for a meter accuracy test. This isn't a charge that we can waive but we will refund this to you if the meter is found to be operating outside of statutory limits. However, because of this cost, we do recommend ensuring that the unexpected consumption can't be explained through other means (such as using more due to the weather, changes in circumstance at your property or faulty appliances). I can see that you have a complaint open with my colleague about this at the moment regarding the issues mentioned in your review here, so if you have any further questions about this, I would recommend emailing my colleague back there and they'll be able to assist you with this. All the best, Lou

Posted 4 years ago

“VERY DISAPPOINTED WITH BULB TO BE HONEST, WOULD NOT RECOMMEND AT PRESENT. THEY PORTAY THEMSELVES AS A PRICE COMPETITOR AND THEN WHEN YOU SIGN UP THEY PUT THE PRICES RIGHT UP TO THE GOVERNMENT CAP SO NO GAIN FOR ME AT ALL. WHOSE FAULT? mine: for hoping they would be cheaper in the long run as they advertise. By the way who gave a price reduction when wholesale gas prices dropped massively last year? Not Bulb? If I could give 0 I would.”

Helpful Report

Posted 4 years ago

Hi John. Thank you for leaving us a review. We are sorry to hear that you've not had a good experience with Bulb. We did have a price increase on the 17th April. After these changes Bulb is still below the energy price caps. Overall, Bulb prices are £81 below the ’Default’ energy price cap, which limits the annual cost of energy for people who pay by direct debit. And for Pay As You Go members, Bulb prices are £9 below the ’Prepayment’ price cap, which limits the cost of energy for people who top up. You can see more about our price change in our blog post here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-mar-21 We did also have a reduction in gas prices, to reflect the wholesale market, in the October price change, you can see the details of this here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-sept-20. Thanks, Mel

Posted 4 years ago

“Joined at 16.4p pkwh one week after start I received letter of increase to 19.7p pkw now using more electric than winter during spring”

Helpful Report

Posted 4 years ago

Hi Kiefer, Thanks for leaving us a review. I'm sorry for the unfortunate timing of this price change - you can read more about the reasoning for the change and why it came at this time on our blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-mar-21 If you would like to discuss this further, please don't hesitate to send us an email to us on feedback@bulb.co.uk with your email, full address, full name and date of birth. All the best, Lou

Posted 4 years ago

“Will be leaving soon prices have gone up not the cheapest around they all do said I could have smart metres at the start but has never happened can’t have in my area apparently. A nightmare to get hold of customer service . Avoid !!!”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry that you weren't able to have smart meters installed in your area - there can be some restrictions on where we can install due to insufficient smart network signal that's needed to communicate with the meters remotely. Even if you're looking to switch away, I would still like to see whether there's anything else I can do to help you. Would you be able to send us an email to feedback@bulb.co.uk please? All the best, Lou

Posted 4 years ago

“Awful. They are charging me about £100 electric (no gas) for a tiny one bedroom flat. They can't give me a smart meter, despite pestering me for months, as I'm on economy 7. I raised a complaint about a month ago with no response other than a feedback survey. Just dire.”

Helpful Report

Posted 4 years ago

Hi Ruth, Thanks for leaving us a review. I'm sorry you haven't had a positive experience with us. I have found your account from the email address attached to your review and I can see that we did raise a complaint with you but it doesn't look like this was responded to, so this was closed. I'm happy to raise another for you though, so I've sent you an email this morning. There, I can address any questions and concerns you have. All the best, Lou

Posted 4 years ago

“Very poor service. Will be moving to another provider.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry to hear that you've not had a positive experience with us. Even if you're switching away, I still would like to give you a hand with any issues you're having. So I can do so, would you be able to send us an email to feedback@bulb.co.uk please? All the best, Lou

Posted 4 years ago

“Went up 100pounds this year”

Helpful Report

Posted 4 years ago

Hi Chris, Thanks for leaving us a review. I'm sorry to hear this - I'd like to look into this for you, would you be able to send us an email to feedback@bulb.co.uk with your email, full address, full name and date of birth please? All the best, Lou

Posted 4 years ago

“Go to move only be with them 8weeks”

Helpful Report

Posted 4 years ago

Hi Lee, Thanks for leaving us a review. I'm sorry to hear that you're switching away after having only being with us for a short time. Even if you've switched away, I would still like to look and see if there's anything I can help you with. Would you be able to send us an email to feedback@bulb.co.uk please? All the best, Lou

Posted 4 years ago

“Plan increased after 1 month and they expect monthly readings....”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry for the unfortunate timing of our price change - you can read about the reasons for this price change on our Blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-mar-21 Furthermore, because we bill our members monthly, we do recommend submitting monthly meter readings. This ensures that you're only ever billed for the energy you've used. If you're not able to submit a meter reading, we can use an estimate based off of your previous usage. Even in this case, we do recommend submitting meter readings every 3 months at the least. If you do have any other questions, you can email us on feedback@bulb.co.uk. All the best, Lou

Posted 4 years ago

“*Keep well clear of this money grabbing company* I started with *Bulb* in February this year. I've already had enough of them. It's now May, and I will leave them on the 14th. I cannot wait to get away from this company. Don't trust them with your bank account. They will change your direct debit at their will. As I'm leaving them they chose to take out two Direct Debit payments from my bank account over just two weeks (should be £52 once a month - over those two weeks they took £105). They even sent me an email stating they would not do that !!!. Oh yes they did. I asked them to return the cash they stole from my account. Not responded and my cash has not been returned to me. Raiding my bank account twice in the past two weeks was totally unnecessary. They hold enough of my money in credit to cover any final bill they send me. After my experience with this company I would advise anyone reading the above to *Keep well clear of this money grabbing company* I'm sure my problems with this company are not over yet. Trust me; I will post updates every time they get it wrong until I have left them in the long grass.”

Helpful Report

Posted 4 years ago

Hi Allan, Thanks for leaving us a review. I'm sorry that you've had these issues with your payments, and that two payments were taken - it looks like there might have been an issue with your payment date changing that caused two payments to be taken in close succession. I can see that a refund for this second payment has been raised for you by my colleague and that they are handling this for you. If you do have any other questions or queries, you can respond to her there or you can send us an email to feedback@bulb.co.uk. All the best, Lou

Posted 4 years ago

“I have emailed multiple times asking to be changed from my current prepayment meter to a standard one as was promised when I signed up over a year ago. Unfortunately i have never even had a response and so will be changing provider soon.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry that you haven't had your meter exchanged by us. This is a process of credit checking that we do need to undertake to be able to change Prepay members over to credit meters. If this process hasn't already begun, I'll be happy to do this for you. So I can look into this for you, would you be able to send us an email to feedback@bulb.co.uk please? All the best, Lou

Posted 4 years ago

“The price goes up rapidly. Lack of smart meter service for PAYG . Very very poor customer service. Any time try to call customer service it takes long time to connect and never get the answer.”

Helpful Report

Posted 4 years ago

Hi Hadi, Thanks for leaving us a review. I'm sorry that you've had difficulty getting in touch with us. If you're having an issue with your Smart Pay As You Go account, we'll be happy to help. Would you be able to send us an email to feedback@bulb.co.uk, so we can look into your account for you? All the best, Lou

Posted 4 years ago

“Don’t bother! Prices soon shot up!”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. We don’t like increasing our prices, but because our tariff reflects the true cost of energy, we have to change our prices when costs change. We’ve written more about this on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-mar-21 All the best, Lou

Posted 4 years ago

“put the bills up every month also my monitor tells me a haven’t used anywhere near the price there saying don’t go with them they get you in arrears then your trapped now i am paying £179 a month”

Helpful Report

Posted 4 years ago

Hi Kym, Thanks for leaving us a review. I'm sorry you're having these issues with your billing and I would like to look into this to see what we can do to help you. I've found your account from the email address associated with your review, so I've sent you today to give you a hand. All the best, Lou

Posted 4 years ago

“Thieves Refusing to refund my credit. Bunch of SCAMMERS. Stay away”

Helpful Report

Posted 4 years ago

Hi Gustavo, Thanks for leaving us a review. I'm sorry that you haven't had a refund of the credit on your account - we do need to leave one month's credit in your Bulb account at all times as we buy our energy in advance. However, provided that you have more than this, we'll be happy to refund this back to you. So I can look into this for you, I have sent you a private message about this. All the best, Lou

Posted 4 years ago

“I am extremely surprised that a company could charge an average of £55 over 3 months and then in one month jump to a charge over £200 in a 1 bedroom flat with one person living there. If you can find another company other than bulb I would greatly consider doing so. No explanation and no customer service, this company truly is difficult to understand the ideal of fairness.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry that you've had these issues with your billing. It sounds like we might have had a period without any meter readings, for which we were estimating your usage. Then, when we got this updated meter reading through, and it caused a jump in your usage that generated a large statement. To combat this happening, we do recommend submitting meter readings as often as possible - every month is ideal and every 3 months at the least. Would you be able to send us an email to feedback@bulb.co.uk so I can give you a hand with this? All the best, Lou

Posted 4 years ago

Bulb is rated 4.1 based on 3,920 reviews