Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

Write Your review

Tell us how Bulb made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having just changed my heating from a coal-fired back boiler to a new gas boiler, which entailed a new gas supply to the house, l asked Bulb to come and fit a meter. As the cheapest option, [for me] was a "smart" gas meter, that is what l requested, and gave Bulb all the info requested, including that my new supply was medium pressure. That smart gas meter also meant my electric meter needed changing to a smart one, which l reluctantly agreed to, as it has no advantage to me. At the first attempt, an engineer came out to fit both, but was unqualified to work on med. pressure gas, so l refused him entry to change the elec meter. Second visit, a week+ later, ditto, despite phone calls to Bulb, reminding them about gas pressure, with same result. Third visit, another week+ later, the same engineer phoned first, told me he was given the same instructions again, so as he could not fit the gas meter, he wouldn't be coming. Fourth visit after more irate phonecalls, a gas board emergency engineer turned up, fitted a "dumb" meter, c/w ECV governor, and left, three and a half weeks after the initial visit, during which time l'd been without heating, and since the new system was fitted in line with the second visit, without hot water as well. As l am 71 years old and live alone, l would give no stars if l could !!!!”

Helpful Report

Posted 3 years ago

Hi there, Thanks for taking the time to leave us a review, I am very sorry to hear about the issues you've had when trying to get a gas meter new connection. At Bulb, we always aim to provide the best possible service but it sounds like you have not received that here. I have sent you an email from myself so if you wanted to discuss this further you can get back to me there. All the best, Katie

Posted 3 years ago

“One of the worst companies I've ever had the displeasure of dealing with. No one communicates and they constantly send me threatening reminders of bills I've already paid. Avoid, Avoid!!”

Helpful Report

Posted 3 years ago

Hi there, Thanks for leaving us a review, I am sorry to hear about your poor experience. At Bulb, we always aim to provide the best possible service and it sounds like you have not received that here. Please can you send an email to feedback@bulb.co.uk with your account details and the reference RIO090422? We can then look into any issues you've had and address them for you. All the best, Katie

Posted 3 years ago

“Totally incompetent - no wonder they went bust. Never reply to latest email address. Never reply to letters”

Helpful Report

Posted 3 years ago

Hi Judy, Thanks for taking the time to leave your feedback. I am sorry to hear that you have not had a reply to your emails. At Bulb, we always aim to provide the best possible service and it sounds like you have not received that. I would like to look into the issues you have been in touch about so please can you send an email over to feedback@bulb.co.uk with your account details and the reference number RIO250322? One of the team will then be in touch within 3-5 working days. All the best, Katie

Posted 3 years ago

“Had an absolute nightmare trying to sort out issues with account, currently have a complaint with the ombudsman. Conflicting information and wouldn't take ownership!”

Helpful Report

Posted 3 years ago

Hi there, Thanks for taking the time to leave us a review. I am sorry to hear you've had to escalate your complaint to the Ombudsmen. At Bulb, we always aim to provide the best possible service and it sounds like you have not received that. I can the Ombudsman made a suggestion based on your case and we have added the suggested compensation to your account. All the best, Katie

Posted 3 years ago

“For a green energy company they're rubbish. Standing charge is a joke. Price of fuel going up why the standing charge it’s the same meter the same supply lines it’s a rip off. I generate electricity from solar panels my tariff hasn’t changed I still get the lowest fee for my feed in. I’ll probably not survive another winter as others will not either. My pension increased by £22.20 a month my energy bill by over £40. How is this right. And if like me others are 3pence above the benefit cut off you can’t get any help anywhere. Green energy it’s a joke.”

Helpful Report

Posted 3 years ago

Hi Trevor, Thanks for taking the time to leave us a review. The cost of wholesale energy has quadrupled over the past year and so we've had to increase our prices. Your tariff will be increasing on April 1st and so we may have reviewed your payments. This is to make sure your usage is being covered. We’re increasing our standing charges for gas and electricity in line with Ofgem’s price cap. Unfortunately, there have been significant increases in network and policy costs which make up part of the standing charge. If you wanted to discuss this further then please send an email over to feedback@bulb.co.uk with your account details and the reference number RIO180322. One of the team will then get back to you within 3-5 working days. All the best, Katie

Posted 3 years ago

“Communication is dreadful.. Always setting up wrong direct debits. Also had meters fitted debt I owe put onto meters being paid off but I'm still being harassed for the outstanding balance.. Its terrible.. Avoid at all cost if you want to keep you're sanity”

Helpful Report

Posted 3 years ago

Hi Victoria, Thank you so much for taking the time to share your feedback with us. I’m really sorry about any issues you've had. We always aim to provide the best possible service for our members, and it sounds like you haven’t experienced that with us. I would like to discuss this further with you so please can you send an email to feedback@bulb.co.uk with your account details and the reference number RIO180322. One of the team will then get back to you within 3-5 working days. All the best, Katie

Posted 3 years ago

“I don’t like the fact that even though I am pre-paying the month in advance, bulb try to get more money by saying that I have used more than my monthly average in winter and artificially pushing my prices up”

Helpful Report

Posted 3 years ago

Hi there, Thanks for taking the time to leave us a review. The cost of wholesale energy has quadrupled over the past year and so we've had to increase our prices. Your tariff will be increasing on April 1st and so we have reviewed your payments. In your case the review has meant your payments are increasing, this is because we need to ensure your usage is being covered on the new higher tariff. If you wanted to discuss this further then please send an email over to feedback@bulb.co.uk with your account details and the reference number RIO170322. One of the team will then get back to you within 3-5 working days. All the best, Katie

Posted 3 years ago

“Whilst I appreciate the fuel price changes of late, low energy users are drastically penalised. My electric standing charge has doubled from 24.373 to 42.243 per day regardless of the energy used. Low use users avoid this plan”

Helpful Report

Posted 3 years ago

Hi there, Thanks for taking the time to share your feedback. We’re increasing our standing charges for gas and electricity in line with Ofgem’s price cap. Unfortunately, there have been significant increases in network and policy costs which make up part of the standing charge. If you wanted to discuss this further then please send an email over to feedback@bulb.co.uk with your account details and the reference number RIO160322. Once of the team will then get back to you within 3-5 working days. All the best, Katie

Posted 3 years ago

“Message was for a STEVE I’m not him!!!!!”

Helpful Report

Posted 3 years ago

Hi there, Thanks for leaving us a review. Yesterday we were notified of a technical error that has caused multiple review invitations to be sent out with some members being addressed by the incorrect name. We are really sorry about this and any inconvenience this has caused. The issue is being looked into and we will ensure no further review invitations are sent until we have identified the problem. If you wanted to discuss this further then please send an email over to feedback@bulb.co.uk with your account details and the reference number RIO160322. One of the team will then get back to you within 3-5 working days. Thanks, Katie

Posted 3 years ago

“The rates have been going up so much and the customer service is quite average to say least.”

Helpful Report

Posted 3 years ago

Hi there, Thank you so much for taking the time to share your feedback with us. I’m really sorry about any issues you've had. We always aim to provide the best possible service for our members, and it sounds like you haven’t experienced that with us. Wholesale prices have quadrupled over the past year and so our tariff has needed to increase to cover these costs. If you wanted to discuss this further then please send an email over to feedback@bulb.co.uk with your account details and the reference number RIO150322. One of the team will then get back to you within 3-5 working days. Take care, Katie

Posted 3 years ago

“Very high bills I m getting only bulb charged me very high bills I never got as much high bills I want leave this company,I’m a single mother jobless I have to pay bills from my food money me and my child can’t afford food sometime because I have to give my money to bulb from child benefits”

Helpful Report

Posted 3 years ago

Hi there, Thanks for taking the time to leave us a review. I am sorry to hear you are struggling to pay the bills with Bulb Wholesale prices have increased drastically over the past 12 months and we cannot absorb these higher costs. This means that our tariff has increased over the past year. As the tariff has gone up you may have noticed an increase in your monthly statements. We can run through some options that might help so please send an email over to feedback@bulb.co.uk with your account details and the reference number RIO150322. One of the team will then get back to you within 3-5 working days. All the best, Katie

Posted 3 years ago

“I spoke to the customer services who told me I would pay my balance in march once I sell my flat and have a final meter reading. Then I got passed to debt collectors who won't stop harassing me! I explained to bulb who apologised, yet I am still being harassed and no doubt my credit rating has been heavily affected.”

Helpful Report

Posted 3 years ago

Hi there, Thank you so much for taking the time to share your feedback with us. I’m really sorry about any issues you've had. We always aim to provide the best possible service for our members, and it sounds like you haven’t experienced that with us. I would like to discuss further with you and raise a complaint on your behalf. Please can you send an email over to feedback@bulb.co.uk with your account details and the reference number RIO150322. One of the team will then get back to you within 3-5 working days. Thanks, Katie

Posted 3 years ago

“Yesterday I got a letter stating my Monthly payment is rising from £33 p/m to £103 p/m for a 1 bed flat! Then the next day you ask me for a review!! The cheek of it....”

Helpful Report

Posted 3 years ago

Hi there, Thanks for taking the time to leave us a review, When you sign up with Bulb we run a quote based on the size and location of your property. This quote may not always be 100% accurate and so when we start getting readings from you and bill to your actual usage the payments are reviewed. we aim to review your payments at least twice a year. If your payments need to increase then we will do this automatically and give you 10 days' notice. We will only change your payments if the current amount is not covering your usage as this risks you falling into debt. It is also worthing noting that our tariff has increased over the past year and prices are rising again on April 1st. This means your payments need to increase to cover these increasing prices. Even if you use the same amount of energy your monthly statements will be higher. If you wanted to discuss this further then please send an email over to feedback@bulb.co.uk with your account details and the reference number RIO140322. One of the team will then get back to you within 3-5 working days. All the best, Katie

Posted 3 years ago

“Still no top up card, have waited months.”

Helpful Report

Posted 3 years ago

Hi Andrew, Thanks for leaving us a review. I am sorry to hear your top-up card has not arrived. We always aim to provide the best possible service for our members, and it sounds like you haven’t experienced that with us. I have sent you an email regarding this so please get back to me there. All the best, Katie

Posted 3 years ago

“Prices gone up every single month, had no issues with old provider before moving home. Never same payments & had 2 smart metre reading schedualed - none happened.”

Helpful Report

Posted 3 years ago

Hi there, Thanks for taking the time to leave us a review. When you sign up with Bulb we run a quote based on the size and location of your property. This quote may not always be 100% accurate and so when we start getting readings from you and bill to your actual usage the payments are reviewed. we aim to review your payments at least twice a year. If your payments need to increase then we will do this automatically and give you 10 days' notice. We will only change your payments if the current amount is not covering your usage as this risks you falling into debt. It is also worthing noting that our tariff has increased over the past year and prices are rising again on April 1st. This means your payments need to increase to cover these increasing prices. Even if you use the same amount of energy your monthly statements will be higher. If you would like to discuss this further with me then please drop an email to feedback@bulb.co.uk with your account details and the reference number RIO140322. One of the team will then get back to you within 3-5 working days. All the best, Katie

Posted 3 years ago

“I no longer need Gas (Air Source Heat Pump installed). They still want to charge me the monthly charges for gas. The only alternative is a £1,500 capping fee. Daylight robbery. I told them I no longer want them to supply the gas and they want me to get an alternative supplier for the gas I don't want. Pathetic. No one listens or resolves it!”

Helpful Report

Posted 3 years ago

Hi Steven, Thanks for taking the time to leave us a review. I am sorry about the issues you have experienced with Bulb. While you have a gas connection and meter in your property the daily standing charge will be applied to your bills. The only way to get this removed it to have the meter disconnected from the property with your DNO. I have sent an email across to you and so if you wish to discuss this further then please get back to me there. All the best, Katie

Posted 3 years ago

“It won't make any difference whatever I write -I've been trying to get a SMART METER for Months & Months now, I have written to RobertBulbHelp so many times but obviously "your left hand doesn't know what your right hand is doing" You are overcharging me by 3 times my usage, my meter is faulty, I have an electrician who has attached an independent meter to my supply which shows my usage at £60 to £70 per month. CAN SOMEONE LISTEN or DO SOMETHING. or am I wasting my time again ??????????????”

Helpful Report

Posted 3 years ago

Hi David, Thank you so much for taking the time to share your feedback with us. I’m really sorry about any issues you've had. We always aim to provide the best possible service for our members, and it sounds like you haven’t experienced that with us. I have sent you an email going into more detail about your issue. Please respond back to me there so we can address this fully. All the best, Katie

Posted 3 years ago

“My problem has not been solved. In my account it shows I’m in debt but actually I’m not, as the company has made a mistake”

Helpful Report

Posted 3 years ago

Hi there, Thanks for leaving us your feedback. I am sorry to hear you've had a poor experience with Bulb. We always aim to provide the best possible service but it sounds like you have not received that. I would like to look into the billing and discuss this further with you so please could you send your account details over to feedback@bulb.co.uk? In this email could you include the reference number RIO100322 Take care, Katie

Posted 3 years ago

“Good to start but now as bad as all the rest Shocking.”

Helpful Report

Posted 3 years ago

Hi there, Thanks for leaving us your feedback. I am sorry to hear you've had a poor experience with Bulb. We always aim to provide the best possible service but it sounds like you have not received that. I would like to discuss this further with you so please could you send your account details over to feedback@bulb.co.uk? In this email could you include the reference number RIO100322 All the best, Katie

Posted 3 years ago

“great first month then second month doubled my bill thanks guys its not like i dont have a family to feed aswell”

Helpful Report

Posted 3 years ago

Hi Steven, Thanks for taking the time to leave us a review. I am sorry to hear you are unhappy with the changes to your payments. At Bulb, you sign up with a quote for your usage based on the size and location of your property. This may not always be 100% accurate. When we start getting readings from you and bill to your actual usage we review the payments to make sure they are covering your usage. If they need to increase then we will make that change. If you wanted to discuss your payments further then please drop us an email to feedback@bulb.co.uk with your account details and the reference number RIO100322. One of the team will then be in touch within 3-5 working days. All the best, Katie

Posted 3 years ago

Bulb is rated 4.1 based on 3,920 reviews