Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cheap, but impossible to get hold of and dont offer all advertised services across the whole of the UK. I clicked an ad to join them and get a smart meter, but apparently they dont offer them in cardiff. I changed to a supplier with worse customer service for no reason!”

Helpful Report

Posted 3 years ago

Hi there, Thanks for leaving us a review. We can install smart meters all over the UK, so I would like to look into this for you. It may be that your metering setup or another factor means that you're not eligible for smart meters, but your location shouldn't have any issue on this. So we can look into this for you, would you be able to send us an email to feedback@bulb.co.uk please? All the best, Lou

Posted 3 years ago

“Whilst I was happy to switch to Bulb recently, you have put your prices up twice therefore now more expensive than my previous supplier. Not happy”

Helpful Report

Posted 3 years ago

Hi there, Thanks for leaving us a review. We’re sorry to put prices up for the second time this year, at a time that we know is difficult for lots of our members. Unfortunately, the cost to supply energy has continued to rise and we need to increase our prices to reflect this. You can read more about the reasoning behind this price change on our blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 3 years ago

“difficult to leave a review very new customer and price have risen twice so will need to see how Bulb performs in the future, or will look for fix term with another supplier.”

Helpful Report

Posted 3 years ago

Hi there, Thanks for leaving us a review. At Bulb, we don’t offer fixed-term contracts or charge exit fees. This means that our tariff reflects the true cost of energy and also that you’re free to change suppliers at any time. We also let you know of any changes 30 days before the new tariff takes effect. This gives you time to make a decision about whether you'd like to stay with Bulb. We’ve written more about the reasons behind the change on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 3 years ago

“Price has gone up twice in 2 months”

Helpful Report

Posted 3 years ago

Hi there, Thanks for leaving us a review. We’re sorry to put prices up for the second time this year, at a time that we know is difficult for lots of our members. Wholesale prices have increased to their highest levels since 2018 due to post-lockdown demand, which is why a typical member will now see a slight increase in their billing, paying £1.33 more for their energy a week. We’ve written more about this on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 3 years ago

“Very disappointed. They tell you they have great rates. Moved to Bulb less than 3 months ago and since then have received notices of not one but two price increases.”

Helpful Report

Posted 3 years ago

Hi there, Thanks for leaving us a review. We’re sorry to put prices up for the second time this year, at a time that we know is difficult for a lot of our members. We aim to keep prices as low as possible for as long as possible, but we can't offer unsustainable rates, as our prices always reflect wholesale costs. Since we last announced a price rise in March 2021, wholesale costs have been on the rise. They're now 31% higher than they were in September. We’ve written more about this on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 3 years ago

“I’ve been in my property for 6 months and am still paying the monthly amount from my predecessors. I have found it very hard to get through on the phone and got no response from email. Today I got through and the CS assistant said he would reduce my payment. I have no confirmation of this, so will still have to check and possibly chase it up. In short a very difficult company to deal with. The CS assistant was polite.”

Helpful Report

Posted 3 years ago

Hi there, Thanks for leaving us a review. I'm sorry that you had some difficulty getting in touch with us regarding your account. I'm glad however that you received good member service from one of our agents. I'm happy to also check up on this to ensure this change has gone through for you. So I can do so, would you be able to send us an email to feedback@bulb.co.uk with your account details? All the best, Lou

Posted 3 years ago

“only been with bulb since february 2021 already had two price rises”

Helpful Report

Posted 3 years ago

Hi there, Thanks for taking the time to leave us a review. I am very sorry that we've had to increase our prices twice since you've been with us. This is owing to a huge increase in the wholesale cost of electricity and gas since September 2020. I know that this has come at a bad time for our members and it's not a decision that we've taken lightly. We’ve discussed this in more detail here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 If there's anything that we can help with, please send us an email at feedback@bulb.co.uk with your account details. We'll have a look into any issues that you might have as soon as we can. Take care, Niamh

Posted 3 years ago

“They constantly increase the price. Don’t join.”

Helpful Report

Posted 3 years ago

Hi there, thanks for taking the time to leave us a review. I know that our price increases have come at a bad time. We’ve had to increase our prices because the cost of supplying energy has increased significantly. Wholesale costs are up by 29% since March, when we last changed our prices. If you want some more information on this, feel free to have a look at our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21. We don't have contracts or exit fees and will always give 30 days' notice of any price change. I am sorry for the poor experience that you've had with us. Any questions, feel free to email us at feedback@bulb.co.uk. We'll get back to you as soon as we can. Take care, Niamh

Posted 3 years ago

“I've been waiting for a response to a number of enquiries about my billing for over two weeks, but to no avail: the algorithmns and automated responses have taken over what used to be a more human-centred customer service. Today's automated algorithmn provided a request to review Bulb on this site. So in the hope of reaching a human, here it is! ”

Helpful Report

Posted 3 years ago

Hi there, Thanks for leaving us a review. I'm sorry that you've had an issue with your billing that hasn't been addressed or resolved for you. I'll be happy to look into this for you and to get this sorted for you as quickly as possible. So I can do this for you, would you be able to send us an email with your email, full address, full name and date of birth to feedback@bulb.co.uk? I can then take a look at your account for you. All the best, Lou

Posted 3 years ago

“Don't really feel valued as a customer. They failed to provideme all the relevant prices for my electricity and when I asked for it I was told that l had to provide a whole lot of information even though they had all that information already. Customer service was not very helpful.”

Helpful Report

Posted 3 years ago

Hi Marisa, Thanks for leaving us a review. I'm sorry to hear that you've not had a positive member experience with us. I would like to look into what has happened in this circumstance and to make sure that you have all the important information that you need. So I can do this for you, would you be able to send us an email to feedback@bulb.co.uk, with your email, full address, full name and date of birth please? All the best, Lou

Posted 3 years ago

“I used to like Bulb. But recently, I have very disappointed with their frequent price increase. Since April 2020-April 2021, Bulb has increased the price thrice.”

Helpful Report

Posted 3 years ago

Hi Kishlay, Thanks for leaving us a review. Since we last announced a price rise in March 2021, wholesale costs have risen. They're now 31% higher than they were in September. This means the cost of supplying energy to our members has increased as a result. Because our tariff reflects the true cost of energy, we do unfortunately have to pass these increases on to our members. You can read more about the reasons for this price change on our Blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 If you have any other questions, please don't hesitate to send us an email to feedback@bulb.co.uk. All the best, Lou

Posted 3 years ago

“The reason I didn’t want to go with you is because I couldn’t find a way to communicate with you in person on demand, which I could with Igloo who you can phone up and chat to easily. I did all sorts of online searching to find a way to communicate with you and the best option I found was email. As a customer, I feel like I am being kept at a distance if I can’t easily contact the services I engage when I need to, which is hardly ever in my case, but necessary when I moved into a house with Bulb, had loads of questions and nowhere I could see answers appropriate to me. I find it easier to talk to someone than trawl through website information because I have learning difficulties that makes it hard to take information in. And then I got your quote which was highest of all companies I asked, which didn’t help much. The live chat was offline when I tried and I couldn’t find a telephone number. Apart from that, I am sure Bulb is great.”

Helpful Report

Posted 3 years ago

Hi there, Thanks for leaving us a review. I'm sorry that you weren't able to get in touch with us when you wanted to. We do want to make it as easy as possible to be contacted, which is why we have our phone lines, our online chat and social media platforms, all of which are open Monday-Friday 9am-5pm, as well as email where we can be contacted outside of these hours. However, we always want to be as accessible as possible for all our members, including those with learning difficulties. I would really like to get some feedback from you about your experience getting in touch with us so I can pass this onto our Member Care team. So I can do so, would you be able to send us an email to feedback@bulb.co.uk please? All the best, Lou

Posted 3 years ago

“Poor customer support and expensive. Look around you can find far better suppliers”

Helpful Report

Posted 3 years ago

Hi Simon, Thanks for leaving us a review. I'm sorry that you had a poor customer experience with us. If there's anything that we can do to address this for you, would you be able to send us an email to feedback@bulb.co.uk please? We'll be happy to look into any issues that you're having for you. All the best, Lou

Posted 3 years ago

“Doubled our payments and no reasons and poor communication. Had to leave. No real choice all energy companies are untrustworthy. Joined London Power seems better of the bunch”

Helpful Report

Posted 3 years ago

Hi there, Thanks for leaving us a review. I'm sorry that you weren't happy with the level of communication regarding your payments being reviewed. We do have a duty as a supplier to ensure that our members aren't falling into any unnecessary debt, so if a member's monthly payments aren't covering their usage, we do need to increase their payments. We also inform all members via email (or letter), but I appreciate that these communications can sometimes be missed. I'm going to follow up my response here with an email, so if you have any other questions or queries, I can help you with these. All the best, Lou

Posted 3 years ago

“Initially great but spiking up fees so I will look to switch”

Helpful Report

Posted 3 years ago

Hi there, Thanks for leaving us a review. I'm sorry to hear this, but of course we want to be sure that you're always getting the best deal. If you would like to discuss this with us at all, please don't hesitate to send us an email to feedback@bulb.co.uk. All the best, Lou

Posted 3 years ago

“Originally switched to bulb about a year ago. At the time they were cheaper than our other energy supplier but increased their prices when other suppliers were reducing so no longer good value for money. Although on top of this, I would not recommend them because I got a very annoying sales call where he acted like they were already the supplier for our new home and that I just needed to provide the new address details so they could get everything updated. He was very presumptive and hung-up immediately when I said I'd prefer to wait until we moved in and compare the market. Had he just asked to have a call when we moved in and say they'll beat or match the price of the other energy supplier it might've been a worthwhile call... Would not recommend.”

Helpful Report

Posted 3 years ago

Hi James, Thanks for leaving us a review. I'm sorry that this sales call wasn't up to the standard that we would like to have. As I'm able to see the email address associated with your review, I'm going to send you an email about this, in order to follow up on this for you. All the best, Lou

Posted 3 years ago

“Very good in beginning, monthly payments now very high. Have phoned to try and get to bottom of why this is, they just cut off only emergencies they r dealing with due to covid.”

Helpful Report

Posted 3 years ago

Hi Susan, Thanks for leaving us a review. We have recently updated the recorded message that plays when you give us a call, so we're no longer only recommending that you call if you have an emergency. This means that you can give us a call about any account issue you have, and the recorded message now reflects this. To get ahold of us there, please feel free to give us a call Monday-Friday 9am-5pm. All the best, Lou

Posted 3 years ago

“Have been with Bulb for a couple of years and had been happy with them, until we moved to a house with pre-pay meters installed. We've been eight months trying to get Bulb to replace them with normal credit meters but the process feels like an epic version of waiting on hold with the sneaking suspicion that everyone's gone home for the weekend. Clearly they're in no hurry to change us over as they get more money from us with prepayment meters.”

Helpful Report

Posted 3 years ago

Hi Dave, Thanks for leaving us a review. I'm sorry there's been a delay in us exchanging these meters for you - I've just sent you an email about this so that we can get this process going for you. All the best, Lou

Posted 3 years ago

“Have been with bulb for 5 years or so, no problems till we moved house on feb 22nd . Informed bulb there was a card meter in new address and we would like it changing to a credit. Bulb told me it would take a few weeks to complete and gave me a date in mid April saying that the meter would be changed alas we are still waiting .Last week they informed us that we would have to arrange the meter change with British Gas. Not happy .”

Helpful Report

Posted 3 years ago

Hi there, Thanks for leaving us a review. I'm sorry to hear that we weren't able to go through with this meter job as initially promised. This sort of situation is quite a rare occurrence, so I would definitely like to follow up on this to make sure that this isn't a job that we can conduct for you. Would you be able to send us an email to feedback@bulb.co.uk with your email, full address, full name and date of birth so I can follow up on this for you? All the best, Lou

Posted 3 years ago

“Hiked prices up as soon as I joined. Daily and hourly usage graphs don't appear. Online Chat button does nothing. I'm pretty disappointed.”

Helpful Report

Posted 3 years ago

Hi Jim, Thanks for leaving us a review. I'm sorry for the unfortunate timing of this price change. I would like to look into these other issues for you though, as if your daily and hourly graphs aren't displaying and the online chat button isn't working, it sounds like there may be an issue with the Bulb app on your device. Would you be able to send us an email to feedback@bulb.co.uk with your account details, so I can look into this for you? All the best, Lou

Posted 3 years ago

Bulb is rated 4.1 based on 3,920 reviews