Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Price went up as soon as we changed over, difficulty getting info on smart meter connection”

Helpful Report

Posted 3 years ago

Hi Alan, Thanks for leaving us a review. We're sorry for the unfortunate timing of this price change. We always give our members 30 days notice in advance of a price rise before it goes into effect. Suppliers change their tariff throughout the year. Unfortunately, we can’t give you advance notice because of this. Also, I'm sorry you're having issues with you smart meter. Would you be able to send us an email to feedback@bulb.co.uk with your account details, so we can look into this for you? All the best, Lou

Posted 3 years ago

“Two tariff increases in less than 3 months after switching to Bulb”

Helpful Report

Posted 3 years ago

Hi there, Thanks for leaving us a review. We’re sorry to put prices up for the second time this year, at a time that we know is difficult for lots of our members. Wholesale prices have increased to their highest levels since 2018 due to post-lockdown demand. As a result, a typical member will now see a slight increase in their billing, paying £1.33 more for their energy a week. We’ve written more about this on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 3 years ago

“They are the only electricity supplier I have used that have put up their prices after agreeing supply and BEFORE they started to supply me! They have since increased their prices again! I will be moving house soon otherwise I would have changed supplier. Also I have been pestered by emails for upgrade to a smart meter.”

Helpful Report

Posted 3 years ago

Hi Graham, Thanks for leaving us a review. I'm sorry for the unfortunate timing of this price change, and for two changes in relatively quick succession. Wholesale prices - those that energy firms pay for gas and electric - have surged to their highest levels since 2018 due to post-lockdown demand, which is why a typical member will now see a slight increase in their billing, paying £1.33 more for their energy a week. We’ve written more about this on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 Also, if you don't want a smart meter or are ineligible to have one fitted right now, we can stop any future communications about this. So we can do this, would you be able to send us an email to feedback@bulb.co.uk please? All the best, Lou

Posted 3 years ago

“Decent I suppose but since I've signed up in the past 2 months the price has went up twice.”

Helpful Report

Posted 3 years ago

Hi there, Thanks for leaving us a review. We’re sorry to put prices up for the second time this year. Wholesale prices have increased to their highest levels since 2018 due to post-lockdown demand. Because of this, a typical member will now see a slight increase in their billing, paying £1.33 more for their energy a week. We’ve written more about this on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 3 years ago

“won my business with low prices then put there prices up! probably to cover the cost of the daft TV ads.....”

Helpful Report

Posted 3 years ago

Hi Ed, Thanks for leaving us a review. We’ve had to increase our prices because the cost of supplying energy has increased significantly. Wholesale costs are up by 29% since March. You can read more about the reasons for this price change on our blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 3 years ago

“I joined up with bulb only to receive an email a few weeks later telling me your prices was going up, so looking around for another company at present.”

Helpful Report

Posted 3 years ago

Hi Brian, Thanks for leaving us a review. I'm sorry for the poor timing of this price change. We don’t like increasing our prices, but because our tariff is low to reflect the true cost of energy, we have to change our prices when wholesale energy costs change. After these changes, a typical member will pay £1.33 more for their energy a week. If you would like to read more about the reasoning behind this price change, you can do so here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 3 years ago

“Before we had even paid our first bill they hiked the price up and then have hiked it up again. Not impressed. Will be looking for another supplier.”

Helpful Report

Posted 3 years ago

Hi there, Thanks for leaving us a review. I'm sorry for the unfortunate timing of these price changes. We’ve had to increase our prices because the cost of supplying energy has increased significantly. Since we last announced a price rise in March 2021, wholesale costs are now 31% higher than they were in September. Because our tariff is already low, we have to pass these increases on to our members. We’ve written more about the reasons behind the change on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 3 years ago

“Starts off low then shot up and now I owe more than I ever used before.”

Helpful Report

Posted 3 years ago

Hi there, Thanks for leaving us a review. I've been able to find your account from the email address associated with your review, so I've taken a look at your billing. It does appear that there was a jump in your usage due to us not receiving regular meter readings, but I've explained this situation a little more fully to you via email. If you have any further questions or queries, do let me know by responding to my email. All the best, Lou

Posted 3 years ago

“I thought they’d be good being a small company. Booked a smart meter, had it installed, it doesn’t work. I told them and they said it would be a 6 month wait for someone to come fix it. 6 months has passed and nothing. They then keep taking more money than I’m using. So why don’t you actually come fix it rather than bothering me and taking money? I’m so close to leaving.”

Helpful Report

Posted 3 years ago

Hi Olivia, Thanks for leaving us a review. I'm sorry you've had issues with your smart meter. Provided that you are able to still provide manual meter readings, your billing should still be correct to your usage, even if we're not able to get smart meter readings through. So we can look into this for you, would you be able to send us an email to feedback@bulb.co.uk, with your account details please? All the best, Lou

Posted 3 years ago

“I signed up in March, and before they even started supplying my property in April they put the prices up. They then put the prices up again in May. I'm looking to move to a new provider now. The app's nice though.”

Helpful Report

Posted 3 years ago

Hi there, Thanks for leaving us a review. I'm sorry for the unfortunate timing of this price change. We’ve had to increase our prices because the cost of supplying energy has increased significantly. Wholesale costs are up by 29% since March, when we last changed our prices. We’ve written more about this on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 3 years ago

“No issues with delivery, switch over was easy but 3 price increases in 3 months my bills have more than doubled”

Helpful Report

Posted 3 years ago

Hi there, Thanks for leaving us a review. We’ve had to increase our prices because the cost of supplying energy has increased significantly. Wholesale costs are up by 29% since March, when we last changed our prices. Unfortunately, when the cost to supply energy rises, we need to increase our prices to reflect this. We’ve written more about this on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 3 years ago

“Not overly impressed with Bulb, within two weeks of switching to bulb they put there prices up . There prices have just goon up again. I wouldn’t recommend them!”

Helpful Report

Posted 3 years ago

Thanks for getting in touch, We’ve had to increase our prices because the cost of supplying energy has increased significantly. Wholesale costs are up by 29% since March, when we last changed our prices. We don’t like increasing our prices, but because our tariff is low to reflect the true cost of energy, we have to change our prices when wholesale energy costs change. We've explained in a bit more detail on our blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21

Posted 3 years ago

“I'm with bulb since last 2 years.but it was very reasonable before but now I'm planning to switch as its costing me double with keys usage.”

Helpful Report

Posted 3 years ago

Hi there, We're sad to hear you're thinking of leaving. Unfortunately, the cost to supply energy has continued to rise and we need to increase our prices to reflect this. It may be possible to switch from key meters to direct debit, please send us a message to feedback@bulb.co.uk and we can take a look into it for you if this is something you'd be interested in. Thanks!

Posted 3 years ago

“I was tempted by Bulbs competitive rates and general approach. However my first year with them they omitted to process my warm front application - I called a couple of times and emails and was told I’d have to wait until the spring - I waited but they didn’t do it - I am therefore £140 out of pocket due to their lack of effort - I’m also disappointed with their recent increases and will be shopping round for a more reasonably priced computerise”

Helpful Report

Posted 3 years ago

Hi Mike Sorry to hear about your warm home discount application not being successful. The applications open in October (so October 2020 for this past year) and are paid out up to March 2021. This is ona first come first serve basis if you are eligible, and we require all the right docs to verify this. We'd be happy to check why your application wasn't successful if you'd like- please email feedback@bulb.co.uk and we can investigate this for you. Thanks!

Posted 3 years ago

“Really pleased with the price of our electric tariff on switching. A lot less pleased with the 22% price rise about a month into the new contract. Be honest about your prices from the outset and not use what appear now to be artificially low prices as a lure to attract new customers.”

Helpful Report

Posted 3 years ago

Hey there, We’re sorry to put prices up , we don't like having to increase them. But wholesale prices have surged to their highest levels since 2018 due to post-lockdown demand, which is why a typical member will now see a slight increase in their billing. We'd be happy to take a look at your account if you'd like us to, just email feedback@bulb.co.uk and we can see if there's anything we can do to help.

Posted 3 years ago

“Heard lots of good stuff about Bulb so my partner and I joined them. My partner's economy seven meter stopped working on the switch date and they have been atrocious at helping us sort it out, saying all they can do is bill us on an estimated basis from now on. An engineer has told us it is fixable but will cost us money. This plus the almost immediate price hikes mean we are now paying more than ever and looking to switch away asap! Sadly, I would advise to avoid.”

Helpful Report

Posted 3 years ago

Hi there We're sorry to hear you've had a poor experience! Unfortunately, wholesale energy costs have continued to rise this year so we've had to change our tariffs to reflect this. We can take a look into what's happened with your meter- please email feedback@bulb.co.uk and we'd be happy to help.

Posted 3 years ago

“Bulb were ok initially but have made many price increases and are now not really competitive Their Green Energy is not really that Green but that applies to most Suppliers. The Electricity is mainly Green in that they mainly purchase from Green energy suppliers. The Gas is not really Green at all. A tiny amount id produced from Sewerage etc but that's only about 3% and its debatable as to whether that's green the other 97% is not green at all and they just use Carbon offsetting”

Helpful Report

Posted 3 years ago

Hey there We buy our energy from renewable generators across the UK. Wherever possible, we have direct relationships with these generators to purchase their output. Our gas is 100% carbon neutral. We offset the emissions from the gas we supply by supporting carbon reduction projects around the world. We’re also one of the biggest buyers of green gas for homes in the UK. So a chunk of our gas mix comes from renewable sources, too. For April 2019 to March 2020, the latest data available, 93% of our green gas came from purpose-grown crops, 4% came from food and farm waste, and 3% came from residues like vegetable peelings or cereal straw. Every carbon offset certificate Bulb buys is verified through 1 of 3 internationally recognised standards: the Gold Standard, the Verified Carbon Standard or the United Nations Framework Convention on Climate Change (UNFCCC)'s Clean Development Mechanism. We've written more about our gas here: https://help.bulb.co.uk/hc/en-us/articles/360025261831-Bulb-s-green-gas-where-it-comes-from-and-how-much-is-renewable If you're interested in a green discussion you can join our Community (https://community.bulb.co.uk/) as we'd love to have a chat.

Posted 3 years ago

“Barely with the company 2 months and twice already I’ve been told the price is going up! Otherwise I’ve not had any other problems. I’ve not had to phone their customer helpline.”

Helpful Report

Posted 3 years ago

Hi Natasha, Thanks for leaving us a review. I'm sorry for the unfortunate timing of these price changes. Wholesale prices - those that energy firms pay for gas and electric - have increased to their highest levels since 2018, due to post-lockdown demand. This means that a typical member will now see a slight increase in their billing, paying £1.33 more for their energy a week. You can read more about the reasoning behind this price change on our blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 If you have any questions or need any other help, do let us know by emailing us at feedback@bulb.co.uk. All the best, Lou

Posted 3 years ago

“Got two raise in 3 months since I joined.”

Helpful Report

Posted 3 years ago

Hi there, Thanks for leaving us a review. We’re sorry to put prices up for the second time this year, especially at a time that we know is difficult for lots of our members. Wholesale prices have surged to their highest levels since 2018 due to post-lockdown demand, which is why a typical member will now see a slight increase in their billing, paying £1.33 more for their energy a week. We’ve written more about this on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 3 years ago

“In the short time I have been with Bulb, they have increased the price of fuel twice. While they did not sign a guarantee the price would stay the same for a year, the increases came thick and fast, within a couple of weeks of me signing up. Then a couple of months later. Having smiling people as logos and art work does not detract from the fact that this is a sting in the tail. I am now tied into the contract for a year. I will not renew and I would not recommend them.”

Helpful Report

Posted 3 years ago

Hi there, Thanks for leaving us a review. We’re sorry to put prices up for the second time this year. Wholesale prices - those that energy firms pay for gas and electric - have increased to their highest levels since 2018 due to post-lockdown demand. As a result, a typical member will now see a slight increase in their billing, paying £1.33 more for their energy a week. However, at Bulb, we don't have any contracts or exit fees, so you aren't tied in with us at all, should you want to change supplier. If you have any other questions or queries, feel free to send us an email to feedback@bulb.co.uk, where we can give you a hand. All the best, Lou

Posted 3 years ago

Bulb is rated 4.1 based on 3,920 reviews