Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very happy with the service I received from bulb”

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Posted 4 years ago

“prices went up dramatically within the first 2-3 months we've joined. Ends up being more expensive than our traditional suppliers. Looking to move away from them now.”

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Posted 4 years ago

Hi there - we're very sorry to hear you're unhappy with the changes to our rates. Our variable tariff reflects the true cost of energy, and wholesale prices - those that energy firms pay for gas and electric - have surged to their highest levels since 2018 due to post-lockdown demand, which is why a typical member will now see a slight increase in their billing, paying £1.33 more for their energy a week. If this doesn't work for you, then we don't charge any exit fees should you change suppliers.

Posted 4 years ago

“I give 5 stars 🌟 because I thing at the moment Bulb is cheaper then any other provider I've been with. Thank you 😊”

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Posted 4 years ago

“New to bulb don't like updates saying in debt when I haven't e even had a bill yet.”

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Posted 4 years ago

“New to bulb but so far good”

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Posted 4 years ago

“The ease of change over was fab and the continuing ease of use is great, we stupidly changed over to Scottish Power some time ago but luckily we moved home and we're able to use Bulb again. Phew!”

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Posted 4 years ago

“Good easy to use no probs”

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Posted 4 years ago

“Still new to me, happy so far,good communication.”

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Posted 4 years ago

Hi there, Thanks for leaving us a review. We're glad to hear that you're happy with your service from us. If there is anything that we can help you with, please don't hesitate to give us a call on 0300 303 0635 or you can email us at help@bulb.co.uk. All the best, Lou

Posted 4 years ago

“Good prices BUT apparently my property not suitable for Smart meter so can understand not Bulbs fault. I inherited a pay as you go meter so i pay more than i should. Asked Bulb to switch to standard meter ( bear in mind cant have Smart). £130 required! So i am stuck on the most expensive pay as u go meter. Appreciate that Bulb 👍.”

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Posted 4 years ago

Hi Neil, Thanks for taking the time to leave us a review. I'm sorry that your metering setup isn't currently suitable for smart meters. Sadly we have to charge to exchange prepayment meters for 'traditional meters' as these are not subsidised by the government, whereas smart meters are. We'll update you on when we might be able to install a smart meter for you and give some advice on best next steps. Please can you email us at feedback@bulb.co.uk? Many thanks, Niamh

Posted 4 years ago

“Bulb have been the easiest amenity company we have ever had to deal with With. A pleasure rather than a constant challenge.”

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Posted 4 years ago

“Your prices were reasonable now they've risen to unreasonable.”

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Posted 4 years ago

Hi Luke, Thanks for taking the time to leave us a review. Sadly we had to increase our tariffs due to a significant increase in the wholesale costs of electricity and gas. This is not a decision that we've taken lightly and you can read more about this on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 We'll always give 30 days notice of any tariff change, and don't have exit fees in order to be as fair as we can. It's a variable tariff. Any questions, please email us at feedback@bulb.co.uk and we'll get back to you as soon as we can. Take care, Niamh

Posted 4 years ago

“easy to transfer and good clear instructions they did all the work”

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Posted 4 years ago

“Bulb have charged an unjustifiable amount of money, a 1 bed flat single person over £100 per month? They obscure the facts and hide behind their do gooder façade all the while ripping people off. My advice is avoid this scam of a company at all costs.”

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Posted 4 years ago

Hi Theresa, I'm so sorry to hear about your experience here. We aim to make our processes as simple and straightforward as possible, so I'd really like to help provide further explanation for some of the issues you've described here to ensure you're paying the right amount for your usage. Could you please drop an email to feedback@bulb.co.uk confirming some more details so we can take a look at this for you? Best, Team Bulb

Posted 4 years ago

“Very expensive. I switched from utilita my electricity cost twice what I paid before. Going back to utilita.”

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Posted 4 years ago

Hi Sebastian, I'm sorry to hear that you're finding us to be expensive. We need to have a look into your account and check the meter readings. Please can you email us at feedback@bulb.co.uk so that we can get this sorted? Many thanks, Niamh

Posted 4 years ago

“Good all round service”

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Posted 4 years ago

“Very happy with Bulb.now got smart meter can't fault them.”

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Posted 4 years ago

“,Excellent, easy to use website, a reminder that a payment is due, easy to change suppliers or move house. All round, so far after a few years with them, a good, straightforward supplier.”

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Posted 4 years ago

“We are very happy with Bulb, they keep you well informed with your energy use monthly and is was very easy to change supplier. Excellent service.”

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Posted 4 years ago

“They are quick to put up prices like everyone else but they did not increase what they pay for electricity supplied to them”

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Posted 4 years ago

Hi there, Thanks for taking the time to leave us a review. Sadly we had to increase our prices due to a significant increase in the wholesale cost of electricity and gas. This is not a decision that we took lightly and I'm sorry for the stress caused. You can read more about this on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 Any questions, please email us at feedback@bulb.co.uk and we'll get back to you as soon as we can. Many thanks, Niamh

Posted 4 years ago

“We just joined with bulbin april bt so far we had no problem they remind you when its time for the payment to be paid also you can soon log in to see how much gas elec you used or if you want top up ur energy its so simpe and easy to understand”

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Posted 4 years ago

Bulb is rated 4.1 based on 3,920 reviews