BulkBooks.com Reviews

Name: BulkBooks.com
Address: 109 International Drive, Franklin
Rating: 4.67

4.7 Rating 908 Reviews

92 %

of reviewers recommend BulkBooks.com

Company Reviews

Metrics

4.7

Based on 908 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

BulkBooks.com 5 star review on 18th February 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The tracking number provided doesn't work. There have been no updates other than to let us know that the books were shipped. We are hoping for the best.”

Helpful Report

Posted 6 years ago

Thank you for your honest review. Did you check with a team member for an update? It looks like the tracking entered shows that the books delivered on 10/2 via UPS: https://www.ups.com/track?loc=null&tracknum=1Z0699430335100172&requester=WT/trackdetails Did you receive the books okay? If not, please reach out (bobby@bulkbooks.com) and let us know so that we can investigate and make sure you receive your order. Thank you, Bobby

Posted 6 years ago

“If you are due a refund, you will never receive it. Customer service will make all types of excuses.”

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Posted 6 years ago

Thank you for your honest review. I apologize for the delay in distributing your refund as we waited to hear news on the back ordered books. I'm glad that we have resolved this and were able to overnight your refund. Please feel free to reach out to me directly with any concerns going forward. Our customer's satisfaction is priority number 1 to us. Thank you for your business. Bobby James VP of Bulkbooks.com

Posted 6 years ago

“1. On your website the book was listed as "Hardback" when in fact it was a board book and of no use to my Picture Book Business. 2. The other half of my order was not in the box and I was not given a second tracking number. I have no idea if it will arrive or not. 3. It took about 10 days from ordering for the order to be shipped. 4, Communication was spotty and harried. 5. How do I return the useless books? This has put my business in a serious time/financial crunch and I am very disappointed.”

Helpful Report

Posted 6 years ago

“CS takes too long to return emails. I returned an order (which I have email proof and never got my money refunded even though they said they would). When I emailed them about the refund, they sent out the same shipment I returned!”

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Posted 6 years ago

Hi Monique. Your order details have just been brought to my attention and I wanted to personally reach out to offer my apologies for our lack of communication as well as any confusion that Janessa may have caused. It is always our goal to keep our customers up to date with the status of their orders. We then shipped out the books to your APO on April 7 and they look to be in limbo somewhere. They look to have left the US on April 18 and that is the last update we have. I'm very sorry for the extremely long delays. We are getting another order expedited to you to replace these. Thank you,

Posted 6 years ago

“The online Price that I purchased the books for was not correct. Should not sure advertise a price & then change it at order. Very poor business”

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Posted 6 years ago

“I ordered based on the price shown online for over $8. Then, I was informed that the price was for only Canadian customers and that I had to pay over $10. This was very disappointing that your advertised price online wasn't honored.”

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Posted 6 years ago

“Surprised there was even a reply to give feedback-it must be automated. I ordered books over four months ago and the finally arrived yesterday. There was no indication or updates. When I would email or call, the answer was always, “it’s on it’s way”.”

Helpful Report

Posted 6 years ago

“I originally ordered several hundred copies of a hardback edition of Ken Doka's book but was informed that only paperbacks were available and only 100 were in stock. I had already paid over $3000 for the first order and was assured that we would be credited the difference. We were never credited and we didn't receive the full order of books. I've corresponded with them and they assured me that a credit would be forthcoming but they've never done so. Buyer beware.”

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Posted 6 years ago

“I never received a call or email to advise me that my books were on back order and will take another week to receive them. I called and left a message, no reply. I emailed regrading my order, no reply. When I called again and finally spoke to someone I was told they would email me a tracking number and have yet to receive that too. I placed my order 26th Sep and is on the 11 Oct and I have to receive my books. Very dissapointed and will NOT be ordering or recommending anyone orser books from your business.”

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Posted 7 years ago

“You couldn't fill my order in 6 months, so I cancelled it. No explanation from you.”

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Posted 9 years ago

Hi Robert. Please accept our sincere apology for the unavailability of the books you ordered. We're investigating the details of your order to find out exactly where the communication breakdown occurred, and a member of our team will be in touch with you shortly. While we hate to hear that your experience was anything less than superb, we deeply appreciate your candid feedback.

Posted 9 years ago

BulkBooks.com is rated 4.7 based on 908 reviews