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BulkBooks.com Reviews

4.6 Rating 577 Reviews

90 %

of reviewers recommend BulkBooks.com

Company Reviews

4.6

Based on 577 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

BulkBooks.com 5 star review on 16th January 2024

BulkBooks.com 5 star review on 2nd October 2023

BulkBooks.com 5 star review on 29th August 2023

BulkBooks.com 5 star review on 19th April 2023

BulkBooks.com 5 star review on 27th March 2023

BulkBooks.com 5 star review on 7th April 2022

BulkBooks.com 5 star review on 31st October 2020

1

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nonexistent support after placing the order. Order was SUPER late. No agent could tell the status of the order when contacted twice. Three times after that, nobody ever responded to my chat/email query. It felt like everyone has quit or got fired from bulkbooks. I even contacted my credit card to see if I need to dispute the charge for non-delivery.”

Posted 3 months ago

Hi Meena, Thank you for your review. So sorry to hear of the delayed shipment and lack of communication. In checking the order, it looks like the book ordered was a print-on-demand title and we were assured delivery by the 1/16 requested delivery date. It looks like our customer service reps checked in on 1/12 and 1/15 for tracking and updates. We finally heard back later on 1/15 that the books were still being printed. They then shipped on 1/18. If none of this was communicated, then I sincerely apologize as you should have been notified every step of the way. If you don't mind, could you please let me know which number and/or email address you attempted us at? I want to make sure we get this resolved so it does not happen again. If you decide to give us another chance (and I hope that you do), please reach out to me directly when you're ready to order books so that I can personally see your order through, as well as provide our best discounts possible. We greatly appreciate your business. Bobby@bulkbooks.com

Posted 3 months ago

“I have not received my order yet. They were shipped to the wrong address and UPS has not delivered them yet.”

Posted 1 year ago

Hi Kay, I'm sorry to hear that UPS hasn't delivered your order yet. It looks as though the address was provided directly as you entered at checkout. Have you talked with UPS? Did they say what the issue was? Is there anything i can do to assist? Please let me know as I'm happy to help however I can. Feel free to email me any details so I can look into it. Bobby@bulkbooks.com

Posted 1 year ago

“The communication with bulkbooks has been very poor. I get an email from someone and reply, and then it takes days to hear back. I thought I was doing a good thing by ordering from ya'll instead of a bigger company but never again.”

Posted 1 year ago

Good morning, Thank you for your review. So sorry to hear of the troubles with the delayed books and lack of communication. I'm glad that we were able to get this resolved and the books delivered. For future orders, please do not hesitate to reach out to me directly so I can see any future orders through for you. Your business is greatly appreciated. Bobby James Bobby@bulkbooks.com

Posted 1 year ago

“I had a hard time contacting someone. It also took a long time to get the books.”

Posted 1 year ago

Hi Michelle, Very sorry to hear that you had a difficult time getting a hold of a customer service rep and that it took longer than expected to receive the books. I took a quick look into the order and it seems like the books delivered on the requested delivery date of 9/7 via UPS: https://www.ups.com/track?loc=en_US&requester=ST/trackdetails. Is there something I can do to help clarify or make the experience better for you the next time around? Please let me know as we're here to help! Bobby bobby@bulkbooks.com

Posted 1 year ago

“I was grateful that we were able to make bulk purchases of the books, but the after-sale experience was so opaque. I did not know whether the shipment has been despatched and could not get the relevant information from customer support to inform the recipient of the books.”

Posted 2 years ago

Good morning, Stephanie. I'm sorry to hear that you did not receive updates through the processing/shipping of your order. You should have received a confirmation email at purchase, then another email with the tracking details once the order shipped. I do show that the tracking was entered (https://wwwapps.ups.com/WebTracking/track?track=yes&trackNums=1Z2707730376221121&requester=ST/trackdetails) and the books were delivered on the requested Jan. 24 delivery date. If you ever have any questions or are looking for an update, please reach out to me directly (bobby@bulkbooks.com) as I will gladly provide you with the most up-to-date information. Thank you for you business! It is greatly appreciated.

Posted 2 years ago

“Delivery was very delayed without much communication”

Posted 2 years ago

“still haven't received my order, but I paid.”

Posted 2 years ago

“This was my second order with bulk books. I was very happy with my first order but this one was a far cry from that one. I ordered books in July for an Oct event to make sure I got them in time. My books did not arrive on the expected/requested date nor did I get any notice about when they might arrive. I called 5 times over a period of weeks and left messages (never got a human). I sent emails with no response. On my last attempt, I finally spoke to a live person that communicated she was the only one handling orders. She informed me the books were on back order to which I asked "why wasn't I informed?" In the end she was able to find my books available from another vendor and they are supposedly arriving this week for my event. My event is days away and I now have to carry them in luggage on a plane when I could have shipped them had they arrived on time.”

Posted 2 years ago

“Both times that I have ordered from BulkBooks.com I have experienced issues with shipping. I receive only a partial shipment while my account and the tracking number associated with the order indicate that the order is fulfilled and delivered. I have had to call customer support for both orders. This most recent order I called and got no answer. I never heard back from anyone until I called back again today and was told that the second half of my order should be shipping today. It seems there are some logistical issues with shipping and fulfillment at BulkBooks.com and I will be looking elsewhere for my next bulk book order.”

Posted 3 years ago

“Need to change the delivery address. Taking an act of Congress to accomplish this simple task Still no success!”

Posted 3 years ago

“Books were delivered 7 days late”

Posted 3 years ago

“The ordering process was easy, but the wrong order was sent from the publisher. Everyone I talked to was friendly and fairly responsive, but it has taken over a month of me calling or emailing and I just got part of my order yesterday. In the end, it looks like it is going to work out but it took way too much time and effort to make it happen.”

Posted 3 years ago

“Well, the staff on the phone were service friendly, but my order was late by more than a week due to current health situation. The problem was I never got updates about shipping...always left feeling it may or may not cone in. My suggestion is that in future just do automatic updates on shipping status. That would take care of problem. Otherwise, books finally arrived in great shape.”

Posted 3 years ago

“I was not notified that my payment did not go through until I followed up on my own because it was WELL past the time when the books were supposed to arrive. Janessa was very helpful from that point on and the books arrived on time, but I should have been notified so I could have rectified the situation in a more timely manner. Also, the web catalog was not very clearly written and worded -- I was not expecting all board books -- they were not clearly delineated as such in the catalog. The books did arrive in time for our event, for which I am very thankful. A big thanks to Janessa for her help. However, I won't be using your company again.”

Posted 4 years ago

“I did not receive an update for a week with the tracking information until I contacted customer service. Upon calling, I learned that my order was NEVER processed and the books were not available/in stock until the day I called. The call agent helped to take care of the order and I had asked for a manager to call me back with an update. I didn’t receive a call, but I did receive an email of the order update. I would have given 1 star but I did receive my order within 4 days so I give my experience 2 stars.”

Posted 4 years ago

Good morning, Thank you for your honest review. I'm very sorry to hear that the order was not processed in timely fashion. We pride ourselves in turning orders around quickly and delivering ahead and schedule. Unfortunately, we did not meet your standards, nor ours on this occasion. If you're willing to give us a second chance, I would love to make it up to you. Please contact me directly (bobby@bulkbooks.com) when the need for books arises. I'll be sure to offer the best price we can regardless of quantity and personally make sure your order is processed without delay. Again, I sincerely apologize for the delay and hope to hear from you soon. Thank you, Bobby James VP

Posted 4 years ago

“We tried six times to fax our credit card information to you and each time we received information that someone had answered the phone and it could not go through or that the signal on your end was interrupted. Very frustrating to have to work so hard to give you money”

Posted 4 years ago

Hi there, very sorry to hear of the troubles with the fax machine. We have a secure line, which should not be forwarded to any phone that someone in the office would answer. Was it sent to the number on the authorization form (855-271-7441)? Again, I apologize for any confusion and inconvenience. Please always feel free to email me directly with any questions or concerns: Bobby@bulkbooks.com Thank you for your business. It is greatly appreciated.

Posted 4 years ago

“I was notified late that my books were out of stock, and when my shipment finally arrived, I was missing 10 books.”

Posted 4 years ago

“A complete set of books was not in the shipment. I expect we will resolve the issue. I thought your prices were great, ordering was easy, and the partial shipment came quickly. I never received an order nor any kind of notification regarding The Invisible Man, by H.G. Wells, but my payment was processed. I waited to reach out to the company because the other titles came in. I assumed The Invisible Man would come. Now, my back is against the wall without a copy of the book. I will be phoning customer service tomorrow, this alone is the reason for my rating. It is a big deal because it affects my students and my classroom, and my stress level.”

Posted 4 years ago

“while i appreciate the customer service that was provided by Wendee, it literally took months and repeated emails to fulfill this order completely.”

Posted 4 years ago

“My order was not correct. I only received the books and not the workbook, which was a part of my original order. I placed a time-sensitive order. The class starts this Sunday. We will not have the workbook in time. This is not satisfactory.”

Posted 5 years ago

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BulkBooks.com is rated 4.6 based on 577 reviews