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BulkBooks.com Reviews

4.6 Rating 577 Reviews

90 %

of reviewers recommend BulkBooks.com

Company Reviews

4.6

Based on 577 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

BulkBooks.com 5 star review on 16th January 2024

BulkBooks.com 5 star review on 2nd October 2023

BulkBooks.com 5 star review on 29th August 2023

BulkBooks.com 5 star review on 19th April 2023

BulkBooks.com 5 star review on 27th March 2023

BulkBooks.com 5 star review on 7th April 2022

BulkBooks.com 5 star review on 31st October 2020

1

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had previously given a bad review, but have since had a great experience. Bobby James was very helpful and fixed alllllll my problems, I really appreciate his attention to this problem. LESS than 1 star!!! SCAM!!! Horrible customer service. This is a horrible company to do business with. I ordered a study guide and they have refused to sell it to me for the price advertised.”

Posted 2 months ago

Good morning, Pamela. Thank you for your review. I'm very sorry to hear of your dissatisfaction. Upon reviewing your order, I learned that the standard Study guide and Study guide with the DVD were listed under the same product description. I completely understand the confusion and frustration this must have caused (which we have cleaned up on our website). I have reached out and requested that the 25 DVD's be shipped to you as well. That has been confirmed and I expect to have tracking details for you shortly. I hope this helps and your order now feels complete. Please know - our customers are our top priority. We will do everything we can to ensure you get what you need when you need it. If you ever have any questions or need help, please feel free to reach out to me directly. Thank you, Bobby James Bobby@bulkbooks.com

Posted 2 months ago

“The books arrived quickly, and in good shape. However, the original book I ordered was replaced by another eddition of the same book with a different, less attractive cover without my consent (and with students, covers are important). Additionally, I ordered 30 books, I was sent 25, and had to write and email requesting the remaining books.”

Posted 2 months ago

Hi Ghislie, Thank you for the great review. However, I'd love to make sure that you're getting what you and your students need. Did the remaining 5 copies get sent out to you? Please let me know if there is anything I can do to assist. Bobby@bulkbooks.com

Posted 2 months ago

“Highly sensitive to shipping time which is very good. Fantastic customer service”

Posted 4 months ago

“For the most part, it was an easy transaction. My tax exemption was the only issue I had. I would definitely order from BulkBooks again.”

Posted 5 months ago

“Online ordering was quite easy, and my books came quickly. My only issue was getting my tax-exempt status set up.”

Posted 5 months ago

Thanks for the great review, Beth. Sorry to hear of the difficulties getting the exempt account set-up. If you ever need anything, please reach out to me directly. Bobby@bulkbooks.com

Posted 5 months ago

“Great service. Excellent prices and quick delivery. Looking forward to the next order.”

Posted 6 months ago

Thanks for the great review, Randy! We look forward to your next order as well. Please let me know if there is anything I can do to help. Bobby@bulkbooks.com

Posted 5 months ago

“I recently needed an edition that was not listed on the website. I reached out, and BulkBooks quickly responded with a link so I could order what the instructor requested.”

Posted 7 months ago

“Great prices. And the order came quickly but not by the date I had specified when I needed them. Would have been helpful to have been alerted when the order was placed that they couldn't arrive by that date.”

Posted 7 months ago

“Happy with order - just wish we could get bibles for less because of our ministry to get a Bible in the hands of every child in this country and other countries.”

Posted 7 months ago

“The books arrived in good condition. Took longer than I thought it would for them to ship to me. Overall everything was what I ordered.”

Posted 8 months ago

“I ordered books for a Men's Study at church. I only needed 15 books, but needed to order 25 for the best deal. The extra books may be placed in the church library for access for others after the study.”

Posted 10 months ago

Thanks for the great review, Gary. We hope the books are enjoyed and hope to serve you again soon. Bobby@bulkbooks.com

Posted 10 months ago

“The customer service is good. Leadership Academy of Nevada is happy to have done business with you. The only thing is that it's a bummer that the book we wanted is not in stock anywhere we tried to order it from. We chose another book for the next coming school year.”

Posted 11 months ago

Thanks for your great review, Kaislyn. Sorry to hear that the initial book you wanted was not available, but I'm thrilled to hear it all worked out. Bobby@bulkbooks.com

Posted 11 months ago

“Prices much better than anywhere else, reliable shipping and on time.”

Posted 11 months ago

Thanks for the great review, Kathryn! Happy to hear that you are pleased with our prices and that everything was delivered on time. Is there anything we could have done better to earn 5-Stars? Bobby@bulkbooks.com

Posted 11 months ago

“Books came quickly. Box was torn on the corners. Luckily no books were damaged.”

Posted 11 months ago

Thanks for the great review, Ben! Sorry to hear that the boxes were damaged in transit, but great news that nothing was damaged. If you ever have any issues, please do not hesitate to contact me directly. We look forward to serving you again soon. Bobby@bulkbooks.com

Posted 11 months ago

“I like the services provided by BulkBooks. I have ordered over a dozen times in the last 2 years. The only reason I gave it 4 stars is that I'd like easier access to the login link and the search box should be visible on all pages. Sometimes I have to go back to the home page to find it.”

Posted 1 year ago

Thanks for the great review and insight to making things better for our customers! I've noticed the search bar as well and that is on our list of updates! Thank you for your repeat business over the years. We greatly appreciate it. Bobby@bulkbooks.com

Posted 11 months ago

“BulkBooks has the best selection for bulk discount books I've found. It's been reliable on shipping and I've only ever had issues with rush shipping when the printer (not BulkBooks) was delayed.”

Posted 1 year ago

Thanks for the great review, Gregory! Happy to hear about your experiences with us. We look forward to serving you again soon! Bobby@bulkbooks.com

Posted 1 year ago

“BulkBooks were great to deal with overall. I ordered a number of copies of Marcus Aurelius' Meditations to hand out to my office, and the prices were nearly unbeatable. The customer service was great and very responsive, and the only issue was dealing with a shipment delay which arrived a little later than expected.”

Posted 1 year ago

Thanks for the great review, Larry. Happy to hear of the overall great experience and apologize for the slight delay in shipping. When you're ready to order again, please let me know so I can see the through for you! Bobby@bulkbooks.com

Posted 1 year ago

“Fairly priced books and responsive customer service. It would be helpful if the store adds Paypal as a means of payment as this service can pay from different stored bank accounts of a buyer; it also may provide a pay-in 4 for merchandise below $ 1500.”

Posted 1 year ago

Thanks for the review, Peter! We're definitely looking into PayPal as a payment option and hope to have that live soon. In the meantime, if there is anything I can help with for future orders, please let me know. Bobby@bulkbooks.com

Posted 1 year ago

“They are great on fast delivery, but if the order is delayed, they are slow with updates.”

Posted 1 year ago

Thanks for the great review, Chima. Your continued support is greatly appreciated! We're implementing new systems and hope to improve the response time of our updates for you. Thank you for sharing. Bobby@bulkbooks.com

Posted 1 year ago

“Great prices, speedy shipping, great conditions”

Posted 1 year ago

Thanks for the great review, Raymond! Please let me know if there is anything else I can assist with. We look forward to serving you again soon. Bobby@bulkbooks.com

Posted 1 year ago

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BulkBooks.com is rated 4.6 based on 577 reviews