BulkBooks.com Reviews

Name: BulkBooks.com
Address: 109 International Drive, Franklin
Rating: 4.61

4.6 Rating 665 Reviews

90 %

of reviewers recommend BulkBooks.com

Company Reviews

Metrics

4.6

Based on 665 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

BulkBooks.com 5 star review on 30th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order has yet to arrive 10 days later and I recieved no response from the customer service email address.”

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Posted 3 months ago

“The books didnt arrived”

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Posted 3 months ago

“I placed an order for 60 books over five weeks ago. I received a single book two weeks later. Clarence from customer service won’t return my calls or emails for an updated ETA. He even told me he’d give me an ETA by end of day Thursday and never followed through. Bulk Books has put my nonprofit in a very difficult position and I am extremely disappointed. I would never order from Bulk Books again.”

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Posted 3 months ago

“On 9.9.24 - I asked that our invoice reflect our tax exemption - even was assured by Clarence it would get taken care of with a new invoice being sent. Once again, I reached out when the charge went through on my Credit Card. I emailed Clarence again, and once again he told me it would get taken care of. I called him on the third connection point, and he once again assured me he would send a new invoice and take care of the charge. It has not been taken care of.”

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Posted 6 months ago

“I tried to get these books by a certain date. I messaged with someone on chat before ordering asking how I could make 100% sure the date would work, they said to submit it by a certain date and I would be fine (I was also fine with rush shipping but was told it wasn't an option). I submitted by the date I was given and didn't even have an email by the date saying the order was out for shipment. It was hard to get a reponse from anyone at the company, they didn't answer my phone calls. We got the books 6 days after the date I had asked for.”

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Posted 1 year ago

Thanks for your review, Kristen. We sincerely apologize for the processing delay with the publisher and the UPS issue. These are rare occurrences that are, unfortunately, out of our control. I'm just glad the books did make it in time for your event and hope they were well received. Again, very sorry for the delay and any additional stress that may have caused. I hope to serve you again soon and will do everything in my power to make it up to you. Please reach out anytime. Bobby@bulkbooks.com

Posted 1 year ago

“I'm very disappointed. When recieving the My First Bible Story, we were shipped the wrong bible story, when contacting bulkbooks the rep said he would ship the correct bible story and have them expidited, then almost a week later was told that they could not send us the books that we orginially ordered and we would get a refund. When talking with the director of operations he too told me that he would send us the correct bible stories with no additional charge and we would have then by the following week since they are in stock. I received an email say they didn't have them in stock and now it's going to be until mid-April before I can get the correct bible story books. Never again will our establishment purchase from here again.”

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Posted 1 year ago

“Before ordering my book, I asked if it was available to be shipped. I was assured it was, only to be told that it was delayed because of weather. Come to find out, the publisher didn't have any in stock, and my book was delayed and arrived far beyond the expected date. I have reached out to customer service twice asking them to review my case, and was not acknowledged either time.”

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Posted 1 year ago

“I received a wrong book. I contacted Bulkbooks, and I was told I will receive a return label and the correct book, with a previous new invoice to pay the price difference. Some days later, I had to contact them again because I didn´t receive anything. Very disappointing”

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Posted 1 year ago

Hi Guillermo, so sorry to hear of the frustration and that the publisher packaged the incorrect book for you. We are more than happy to make this right. Please reach out to me directly so that I can assist. Bobby@bulkbooks.com

Posted 1 year ago

“Placed an order. Received an Order Confirmation. Bank was charged $300. Never received Shipping Confirmation. Never receive the order. Sent multiple emails requesting information regarding the order, or a refund. Never received a response.”

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Posted 1 year ago

Hi Melissa, so sorry to hear about your experience and lack of communication on our part. I looked into the order and it seems the shipment was returned to the publisher, at which point, you should have received a full refund. I've processed the refund and will ask if the books are still available, in case you would like them. Again, I sincerely apologize and would love to make it up to you should you give us another opportunity. If/when you're in need of books in bulk, please reach out to me directly. Bobby James Bobby@bulkbooks.com

Posted 1 year ago

“I ordered a large number of books from this company and never received them. It was very difficult to speak to anyone in customer service, with little to NO follow-up. I also still haven't received my refund for the books that I never received. It was very frustrating because I had a large function that I needed these books for.”

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Posted 2 years ago

“Bulkbooks sent me a different product than what was pictured on their website, refused to send me the correct product, and refused to give me a refund. Amazon is cheaper and has better customer service.”

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Posted 3 years ago

Hi Mindy, I'm sorry to hear that you received the wrong product. May I ask who you spoke with? Customer service is our top priority. I will gladly exchange the order or refund you if you would like to return the books. Please contact me at bobby@bulkbooks.com so I can handle this for you.

Posted 3 years ago

“My first order (Ruby Holler) was canceled. My next order (Henry Huggins) was also canceled. However, a package of Henry Huggins IN SPANISH arrived!! This was frustrating. Absolutely waste of my time.”

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Posted 3 years ago

“I order 5 titles but then days later I got an email stating they were out of stock and couldn't even be backordered. It cost me time.”

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Posted 3 years ago

“I ordered two sets of books in August for my classroom. The first set, a title in English, arrived quickly and with no problems. The second set, however, still has not arrived and it is nearly November. I have reached out several times to Bulk Books, but have still not received my books. They are telling me that my order has been lost, that it can't be corrected, and that a different title will now have to be chosen. When I call and leave messages, I get no reply from the company. Furthermore, I still have not been given a list of possible substitute titles that I could choose from in order to correct the mistake they have made. I am so frustrated and disappointed. I definitely do NOT recommend ordering from them, as they are not reliable.”

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Posted 4 years ago

“Delivery was late. I talked to at least 2 different people to find out when it would be delivered. Our order fell through the cracks again and again. The books will not arrive in time for our program launch. Finally, I spoke to one person who did address our order and expedite shipping so that it would only be 2 weeks late in stead of more. I appreciate how that person handled the difficult situation, but I'm leery to order from you again.”

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Posted 4 years ago

“Awful communications... over promise and under deliver”

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Posted 4 years ago

“The tracking number provided doesn't work. There have been no updates other than to let us know that the books were shipped. We are hoping for the best.”

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Posted 4 years ago

Thank you for your honest review. Did you check with a team member for an update? It looks like the tracking entered shows that the books delivered on 10/2 via UPS: https://www.ups.com/track?loc=null&tracknum=1Z0699430335100172&requester=WT/trackdetails Did you receive the books okay? If not, please reach out (bobby@bulkbooks.com) and let us know so that we can investigate and make sure you receive your order. Thank you, Bobby

Posted 4 years ago

“If you are due a refund, you will never receive it. Customer service will make all types of excuses.”

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Posted 4 years ago

Thank you for your honest review. I apologize for the delay in distributing your refund as we waited to hear news on the back ordered books. I'm glad that we have resolved this and were able to overnight your refund. Please feel free to reach out to me directly with any concerns going forward. Our customer's satisfaction is priority number 1 to us. Thank you for your business. Bobby James VP of Bulkbooks.com

Posted 4 years ago

“1. On your website the book was listed as "Hardback" when in fact it was a board book and of no use to my Picture Book Business. 2. The other half of my order was not in the box and I was not given a second tracking number. I have no idea if it will arrive or not. 3. It took about 10 days from ordering for the order to be shipped. 4, Communication was spotty and harried. 5. How do I return the useless books? This has put my business in a serious time/financial crunch and I am very disappointed.”

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Posted 4 years ago

“CS takes too long to return emails. I returned an order (which I have email proof and never got my money refunded even though they said they would). When I emailed them about the refund, they sent out the same shipment I returned!”

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Posted 4 years ago

Hi Monique. Your order details have just been brought to my attention and I wanted to personally reach out to offer my apologies for our lack of communication as well as any confusion that Janessa may have caused. It is always our goal to keep our customers up to date with the status of their orders. We then shipped out the books to your APO on April 7 and they look to be in limbo somewhere. They look to have left the US on April 18 and that is the last update we have. I'm very sorry for the extremely long delays. We are getting another order expedited to you to replace these. Thank you,

Posted 4 years ago

BulkBooks.com is rated 4.6 based on 665 reviews