BulkBooks.com Reviews

Name: BulkBooks.com
Address: 109 International Drive, Franklin
Rating: 4.67

4.7 Rating 908 Reviews

92 %

of reviewers recommend BulkBooks.com

Company Reviews

Metrics

4.7

Based on 908 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

BulkBooks.com 5 star review on 18th February 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered books and was sent an email my books would be delivered by October 7th (often sooner). I called and spoke to a representative at Bulk Books on October 8th. The person said they would check on my order and send me an email. Two days later, I have not received the books and I have not received the email updating me of the status of my order. I need the books I ordered!”

Helpful Report

Posted 1 week ago

“Over the past 10 months that I have been ordering from Bulk Books, I have received them in damaged boxes. Not all, but many. Not all of the books were damaged, but I have had some that I could not use. INjust wanted to make you aware of this shipping issue. Not all deliveries are made in damaged boxes but enough of them have been so that I wanted to reach out to you.”

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Posted 3 weeks ago

WOW! Thank you for sharing this image. We will pass it along to the publishers as these shipped directly from their warehouse(es). I'm having someone from our team reach out directly to help with getting the damaged copies replaced for you asap. If this ever happens again, please reach out to us directly so that we can make it right as quickly as possible. Thank you for your business. It is greatly appreciated. Bobby James Bobby@bulkbooks.com

Posted 2 weeks ago

“Books out of stock”

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Posted 4 weeks ago

“I recently ordered a set of 50 books for my classroom. Nearly all the books have ink blotches on several pages, making some of the text unreadable.”

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Posted 1 year ago

Hi Christi, Thank you for your review. Did you bring this to the attention of our customer service team? These books ship directly from the publisher and we would be happy to get them replaced for you. Please reach out and we can start the process. Bobby@bulkbooks.com

Posted 1 year ago

“My order has yet to arrive 10 days later and I recieved no response from the customer service email address.”

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Posted 1 year ago

“The books didnt arrived”

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Posted 1 year ago

“I placed an order for 60 books over five weeks ago. I received a single book two weeks later. Clarence from customer service won’t return my calls or emails for an updated ETA. He even told me he’d give me an ETA by end of day Thursday and never followed through. Bulk Books has put my nonprofit in a very difficult position and I am extremely disappointed. I would never order from Bulk Books again.”

Helpful Report

Posted 1 year ago

“On 9.9.24 - I asked that our invoice reflect our tax exemption - even was assured by Clarence it would get taken care of with a new invoice being sent. Once again, I reached out when the charge went through on my Credit Card. I emailed Clarence again, and once again he told me it would get taken care of. I called him on the third connection point, and he once again assured me he would send a new invoice and take care of the charge. It has not been taken care of.”

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Posted 1 year ago

“I tried to get these books by a certain date. I messaged with someone on chat before ordering asking how I could make 100% sure the date would work, they said to submit it by a certain date and I would be fine (I was also fine with rush shipping but was told it wasn't an option). I submitted by the date I was given and didn't even have an email by the date saying the order was out for shipment. It was hard to get a reponse from anyone at the company, they didn't answer my phone calls. We got the books 6 days after the date I had asked for.”

Helpful Report

Posted 2 years ago

Thanks for your review, Kristen. We sincerely apologize for the processing delay with the publisher and the UPS issue. These are rare occurrences that are, unfortunately, out of our control. I'm just glad the books did make it in time for your event and hope they were well received. Again, very sorry for the delay and any additional stress that may have caused. I hope to serve you again soon and will do everything in my power to make it up to you. Please reach out anytime. Bobby@bulkbooks.com

Posted 2 years ago

“I'm very disappointed. When recieving the My First Bible Story, we were shipped the wrong bible story, when contacting bulkbooks the rep said he would ship the correct bible story and have them expidited, then almost a week later was told that they could not send us the books that we orginially ordered and we would get a refund. When talking with the director of operations he too told me that he would send us the correct bible stories with no additional charge and we would have then by the following week since they are in stock. I received an email say they didn't have them in stock and now it's going to be until mid-April before I can get the correct bible story books. Never again will our establishment purchase from here again.”

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Posted 2 years ago

“Before ordering my book, I asked if it was available to be shipped. I was assured it was, only to be told that it was delayed because of weather. Come to find out, the publisher didn't have any in stock, and my book was delayed and arrived far beyond the expected date. I have reached out to customer service twice asking them to review my case, and was not acknowledged either time.”

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Posted 2 years ago

“I received a wrong book. I contacted Bulkbooks, and I was told I will receive a return label and the correct book, with a previous new invoice to pay the price difference. Some days later, I had to contact them again because I didn´t receive anything. Very disappointing”

Helpful Report

Posted 3 years ago

Hi Guillermo, so sorry to hear of the frustration and that the publisher packaged the incorrect book for you. We are more than happy to make this right. Please reach out to me directly so that I can assist. Bobby@bulkbooks.com

Posted 3 years ago

“Placed an order. Received an Order Confirmation. Bank was charged $300. Never received Shipping Confirmation. Never receive the order. Sent multiple emails requesting information regarding the order, or a refund. Never received a response.”

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Posted 3 years ago

Hi Melissa, so sorry to hear about your experience and lack of communication on our part. I looked into the order and it seems the shipment was returned to the publisher, at which point, you should have received a full refund. I've processed the refund and will ask if the books are still available, in case you would like them. Again, I sincerely apologize and would love to make it up to you should you give us another opportunity. If/when you're in need of books in bulk, please reach out to me directly. Bobby James Bobby@bulkbooks.com

Posted 3 years ago

“I ordered a large number of books from this company and never received them. It was very difficult to speak to anyone in customer service, with little to NO follow-up. I also still haven't received my refund for the books that I never received. It was very frustrating because I had a large function that I needed these books for.”

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Posted 4 years ago

“Bulkbooks sent me a different product than what was pictured on their website, refused to send me the correct product, and refused to give me a refund. Amazon is cheaper and has better customer service.”

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Posted 4 years ago

Hi Mindy, I'm sorry to hear that you received the wrong product. May I ask who you spoke with? Customer service is our top priority. I will gladly exchange the order or refund you if you would like to return the books. Please contact me at bobby@bulkbooks.com so I can handle this for you.

Posted 4 years ago

“My first order (Ruby Holler) was canceled. My next order (Henry Huggins) was also canceled. However, a package of Henry Huggins IN SPANISH arrived!! This was frustrating. Absolutely waste of my time.”

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Posted 4 years ago

“I order 5 titles but then days later I got an email stating they were out of stock and couldn't even be backordered. It cost me time.”

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Posted 4 years ago

“I ordered two sets of books in August for my classroom. The first set, a title in English, arrived quickly and with no problems. The second set, however, still has not arrived and it is nearly November. I have reached out several times to Bulk Books, but have still not received my books. They are telling me that my order has been lost, that it can't be corrected, and that a different title will now have to be chosen. When I call and leave messages, I get no reply from the company. Furthermore, I still have not been given a list of possible substitute titles that I could choose from in order to correct the mistake they have made. I am so frustrated and disappointed. I definitely do NOT recommend ordering from them, as they are not reliable.”

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Posted 5 years ago

“Delivery was late. I talked to at least 2 different people to find out when it would be delivered. Our order fell through the cracks again and again. The books will not arrive in time for our program launch. Finally, I spoke to one person who did address our order and expedite shipping so that it would only be 2 weeks late in stead of more. I appreciate how that person handled the difficult situation, but I'm leery to order from you again.”

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Posted 6 years ago

“Awful communications... over promise and under deliver”

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Posted 6 years ago

BulkBooks.com is rated 4.7 based on 908 reviews