Thank you for your review, Jeff! We appreciate your business and the positive feedback. Please keep us in mind for any additional bulk-book needs! - Bobby James | Bobby@bulkbooks.com
“I loved that I received an immediate call back with question to billing information and my question was answered.
A few of the books in our order were bent and scuffed (maybe package books wrapped in plastic before sending?).
Also I went back on line just see information about billing and noticed the books are now $3.00 more per book. If we need to order more in the future, I will have to look elsewhere. These are gifts to the families we serve, we allow no more that $10 per family and sometimes there is more than one person in the family who will receive them.”
Thank you for the positive review, Franklin! Happy to hear that you received excellent service.
Regarding the change in price, we learned after submitting your order that the books had gone through a reprint, and the retail price increased from $16.99 to $18.99. We were happy to eat the difference and honor the price you paid, however, had to make the adjustment for future orders. However, if you need more, please reach out to me directly as I'm confident I can still get these to you for under $10.
Thanks!
Bobby@bulkbooks.com
“The phone numbers appear to be disconnected or non-functional. I left messages with no callback & the recording time was less than 10 seconds & then a disconnect. Service and shipping appear to be acceptable. I was a bit nervous because my credit card was charged immediately, yet there was no invoice nor response from the seller for quite some time.”
Hi Stanley,
Thank you for your review. I'm sorry to hear of the phone issues, we are looking into this and will have it remedied asap. If you ever need anything, please do not hesitate to contact me directly.
Bobby James
Bobby@bulkbooks.com
Hi Caitlin,
Sorry to hear that you order has not delivered yet. However, it does look to be on time to deliver before your requested delivery date of 3/1. It is out for delivery today: https://www.ups.com/track?loc=en_US&requester=ST/trackdetails
Please let me know if you ever need anything as I'm always happy to help.
Thanks,
Bobby James
Bobby@bulkbooks.com
“We ordered a classroom set of books and needed it quickly so asked for it to be rushed, it came very quickly and without any issues. I was just hoping to also find a teacher's edition of the book and had trouble finding that to go along with the 25 books for the kids.”
Hi Aubrey,
Thanks so much for the 5 star review! We hope you and your class enjoy "Soldier's Heart."
Please let me know if there is anything I can help with for future orders.
Thanks,
Bobby James
Bobby@bulkbooks.com
“The communication with bulkbooks has been very poor. I get an email from someone and reply, and then it takes days to hear back. I thought I was doing a good thing by ordering from ya'll instead of a bigger company but never again.”
Good morning,
Thank you for your review. So sorry to hear of the troubles with the delayed books and lack of communication.
I'm glad that we were able to get this resolved and the books delivered. For future orders, please do not hesitate to reach out to me directly so I can see any future orders through for you.
Your business is greatly appreciated.
Bobby James
Bobby@bulkbooks.com
HI Kathryn,
Thanks so much for the 5-Star review!
We hope that the conference was amazing and that the books were a hit.
Please keep us in mind for any future book needs. Your business is greatly appreciated!
Bobby James
Bobby@bulkbooks.com
Hi Jordan,
Thank you for the 5-Star review!
I'm happy to hear that customer service was able to provide helpful and responsive service throughout your order process. If you ever need additional books, please keep us in mind!
Bobby James
Bobby@bulkbooks.com
“Ordering was easy. Customer service followed up right away to confirm dates and make sure the order would arrive in plenty of time for the event(s). The order arrived ahead of schedule.”
Hi Regina,
Thank you for the 5-Star review!
I'm happy to hear of your great experience with our customer service team and hope the books were a hit at your event.
Please keep us in mind for any future book needs!
Bobby James
Bobby@bulkbooks.com
Hi Larry,
Happy to hear you received the books in good condition and hope they are well received in the Philippines.
We can ship internationally for your next order. If you'll email me the details of the shipment and where they will be shipping to, we can provide a full quote.
Thanks!
Bobby James
Bobby@bulkbooks.com
Hi Maricel, thank you for sharing your review, and happy to hear you had a 5-star experience! When you need to re-order, feel free to contact me directly with any questions. - Bobby James | Bobby@BulkBooks.com
Glad the bulk buying experience was a good one, Dan! Thanks for the positive review! Enjoy the books, and thank you for your business! If there’s any way I can help when you need to re-order, just reach out! - Bobby James | bobby@bulkbooks.com
Glad the customer service experience was a good one, Christina! Thanks for the positive review! Enjoy the books, and thank you for your business! If there’s any way I can help when you need to re-order, just reach out! - Bobby James | bobby@bulkbooks.com
Thank you for your review, {Cindi}! We appreciate your business and the positive feedback. Please keep us in mind for any additional bulk-book needs! - Bobby James | Bobby@bulkbooks.com
Hi Jane, thank you for sharing your review, and happy to hear that you had a 5-star experience! When you need to re-order, please contact me directly with any questions. - Bobby James | Bobby@BulkBooks.com
Hi Anglea, thank you for sharing your review, and happy to hear that you had a 5-star experience! When you need to re-order, please contact me directly with any questions. - Bobby James | Bobby@BulkBooks.com
Hi Kevin, thank you for sharing your review, and happy to hear that you had a 5-star experience! When you need to re-order, please contact me directly with any questions. - Bobby James | Bobby@BulkBooks.com
“Bobby was quick to respond to my needs and went the extra mile to be sure I received the books I needed for an event. I was extremely satisfied with the customer service that I received.”
Thank you for your review, Gina! We appreciate your business and the positive feedback. Please keep us in mind for any additional bulk-book needs! - Bobby James | Bobby@bulkbooks.com
