BulkBooks.com Reviews

Name: BulkBooks.com
Address: 109 International Drive, Franklin
Rating: 4.59

4.6 Rating 577 Reviews

90 %

of reviewers recommend BulkBooks.com

Company Reviews

Metrics

4.6

Based on 577 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

BulkBooks.com 5 star review on 16th January 2024

Anonymous

Anonymous // 01/01/2019

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“Great customer service, fast shipping, books arrived as described.”

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Posted 2 months ago

“Always quick and easy to deal with!”

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Posted 2 months ago

“Bulkbooks has been incredible with my short timelines, and I super appreciate them and their customer service!”

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Posted 2 months ago

“As a certified life coach, I order books in bulk and hand out to potential clients to provide a better idea of what my coaching entails. I wasn't sure if the book I wanted was the correct edition as I had ordered it elsewhere and gotten an outdated version. I called Bulkbooks and received helpful and competent assistance. My book order arrived sooner than expected and it is exactly what I need. Competitive pricing, friendly customer service, efficient and fast. That says it all, for me!”

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Posted 2 months ago

Thank you for the amazing review, Carol! So happy to hear of your experience. We look forward to serving you again soon! Bobby@bulkbooks.com

Posted 2 months ago

“After researching several vendors to purchase books in bulk, i decided on bulkbooks.com based on availability, responsiveness, competitive pricing, customer service and ease of use to find and place orders. Will recommend.”

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Posted 2 months ago

“I ordered books and they were delivered in good quality within a couple of weeks. I would definitely order from them again. Thank you!”

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Posted 2 months ago

“Great books at an even better price!”

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Posted 2 months ago

“Nonexistent support after placing the order. Order was SUPER late. No agent could tell the status of the order when contacted twice. Three times after that, nobody ever responded to my chat/email query. It felt like everyone has quit or got fired from bulkbooks. I even contacted my credit card to see if I need to dispute the charge for non-delivery.”

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Posted 2 months ago

Hi Meena, Thank you for your review. So sorry to hear of the delayed shipment and lack of communication. In checking the order, it looks like the book ordered was a print-on-demand title and we were assured delivery by the 1/16 requested delivery date. It looks like our customer service reps checked in on 1/12 and 1/15 for tracking and updates. We finally heard back later on 1/15 that the books were still being printed. They then shipped on 1/18. If none of this was communicated, then I sincerely apologize as you should have been notified every step of the way. If you don't mind, could you please let me know which number and/or email address you attempted us at? I want to make sure we get this resolved so it does not happen again. If you decide to give us another chance (and I hope that you do), please reach out to me directly when you're ready to order books so that I can personally see your order through, as well as provide our best discounts possible. We greatly appreciate your business. Bobby@bulkbooks.com

Posted 2 months ago

“I get really good prices and theu have good customer service”

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Posted 2 months ago

“Excellent pricing and selection. Delivery was speedy and no issues! Highly recommend!”

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Posted 3 months ago

“Bulk books saved my life. We give a certain book to our new employees at orientation, and I usually order off of Amazon, however, they became a hassle to find in the quantity I needed, for most of our orientation classes/stock as backup. Went searching for another site and landed on bulk books, I was able to find the book I needed quickly, ordering was easy, and shipping was a breeze. I will lean on bulk books from now on.”

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Posted 3 months ago

“I'm pleased with my experience with BulkBooks. I especially appreciate the friendly and professional treatment I received from their customer service reps.”

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Posted 3 months ago

“Books came quickly and in excellent shape. This was an outstanding site to buy a class set of books.”

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Posted 3 months ago

“Great, fast service.”

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Posted 3 months ago

“Had the book that we needed and delivered on time.”

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Posted 4 months ago

“Highly sensitive to shipping time which is very good. Fantastic customer service”

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Posted 4 months ago

“Our usual source had such high shipping there is no way to make any profit to sell. we were able to stock a certain book again in our little store through this company which did not charge shipping! Thank you!”

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Posted 4 months ago

“Bobby with BulkBooks is extremely helpful and always gets us the best deals!”

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Posted 4 months ago

“First time ordering from this place and had a wonderful experience. Asked for price match via chat and the representative was quick to update their price to BEAT their competitors. Received books in”

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Posted 4 months ago

“Very happy with my order from Bulk Books and got here on time when they quoted.”

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Posted 4 months ago

BulkBooks.com is rated 4.6 based on 577 reviews