BulkBooks.com Reviews

Name: BulkBooks.com
Address: 109 International Drive, Franklin
Rating: 4.61

4.6 Rating 665 Reviews

90 %

of reviewers recommend BulkBooks.com

Company Reviews

Metrics

4.6

Based on 665 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

BulkBooks.com 5 star review on 30th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was my second order from BulkBooks. I love the price and the quick shipping. Unfortunately the delivery box was crushed a bit damaging a couple of the books packed on top. Not terrible damage but enough to make selling them as new problematic.”

Helpful Report

Posted 3 years ago

“was great to work with bulk books”

Helpful Report

Posted 4 years ago

“I am satisfied about your service and hope a long term business with you.”

Helpful Report

Posted 4 years ago

“I am really grateful for BulkBooks. The prices are unbeatable, and the customer service was excellent. In the large order that I placed, unfortunately one box of books was lost within the UPS system. I ordered over a month in advance so that this would be avoided, but this was to no avail. When I reached out to BulkBooks, they responded quickly and kindly and made the order right. I am very appreciative of this. The only reason I gave them 4 instead of 5 stars is that tracking information was not provided for my purchase until I explicitly asked for it via Customer Service. This made waiting for the lost package extra stressful, but eventually they sent the information my way.”

Helpful Report

Posted 4 years ago

“Would've given a 5 star rating if there weren't issues with my company's tax exempt status while placing my order”

Helpful Report

Posted 4 years ago

“Great value, great customer service and great overall experience. My books actually shipped and arrived faster than expected. (A few copies had bent corners/torn shrinkwrapping, but this was not the fault of BulkBooks.)”

Helpful Report

Posted 4 years ago

“Prompt delivery! I had a bit of trouble placing the order, but that was eventually solved. Great prices!~”

Helpful Report

Posted 4 years ago

“Item was very reasonably priced and delivery in a timely manner. Only issue was not having a tracking number to know what the books would arrive.”

Helpful Report

Posted 4 years ago

“Thank you for taking care of our business order even during the busy holiday season. Communication was great.”

Helpful Report

Posted 4 years ago

“I have not received my order yet, the update is showing the label was created 2 days ago, but it has not been delivered for shipping yet. That concerns me, I am hoping to update the review with 5 stars.”

Helpful Report

Posted 4 years ago

“Thank you for all the help you gave me in meeting my deadline with my book order. I will be calling again to use your services. Thank you also for the integrity you showed in your customer service dept.”

Helpful Report

Posted 4 years ago

“the customer service team was really helpful. Wendee Lapating helped me get the order completed when the site didn't seem to be working properly. she also verified that the package would be able to arrive in time prior to placing the order which was really important. and bonus! the package came earlier than expected.”

Helpful Report

Posted 5 years ago

“I received them on time.”

Helpful Report

Posted 5 years ago

“Easy to order, and pay online. Also received several e-mail notifications about the progress of my order and received it 1 day in advance of the estimate. I think the only confusing thing I hit on was the "Tax Exempt" issue while checking out. My company is not tax exempt and the quote did not include tax. Nor did the final receipt. Now what do I do?”

Helpful Report

Posted 5 years ago

“Was an easy process and reasonable price.”

Helpful Report

Posted 5 years ago

“Provided the books relatively fast”

Helpful Report

Posted 5 years ago

“Great expect for the fact that it is not an option to deliver in Canada for online orders. Thank you !”

Helpful Report

Posted 7 years ago

Hi Danielle, Thank you for the great review. I apologize for not having an international delivery option just yet, though I'm glad we were able to make it work for you! We currently offer free ground shipping on all domestic orders, so until we set up various pricing options for shipping (Overnight, 2Day, International), those all get processed through one of our reps. Thank you

Posted 7 years ago

“Got whatI ordered”

Helpful Report

Posted 7 years ago

Thanks for your feedback, Edwin!

Posted 7 years ago

BulkBooks.com is rated 4.6 based on 665 reviews