BulkBooks.com Reviews

Name: BulkBooks.com
Address: 109 International Drive, Franklin
Rating: 4.67

4.7 Rating 908 Reviews

92 %

of reviewers recommend BulkBooks.com

Company Reviews

Metrics

4.7

Based on 908 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

BulkBooks.com 5 star review on 18th February 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They are great on fast delivery, but if the order is delayed, they are slow with updates.”

Helpful Report

Posted 3 years ago

Thanks for the great review, Chima. Your continued support is greatly appreciated! We're implementing new systems and hope to improve the response time of our updates for you. Thank you for sharing. Bobby@bulkbooks.com

Posted 3 years ago

“Great prices, speedy shipping, great conditions”

Helpful Report

Posted 3 years ago

Thanks for the great review, Raymond! Please let me know if there is anything else I can assist with. We look forward to serving you again soon. Bobby@bulkbooks.com

Posted 3 years ago

“I loved that I received an immediate call back with question to billing information and my question was answered. A few of the books in our order were bent and scuffed (maybe package books wrapped in plastic before sending?). Also I went back on line just see information about billing and noticed the books are now $3.00 more per book. If we need to order more in the future, I will have to look elsewhere. These are gifts to the families we serve, we allow no more that $10 per family and sometimes there is more than one person in the family who will receive them.”

Helpful Report

Posted 3 years ago

Thank you for the positive review, Franklin! Happy to hear that you received excellent service. Regarding the change in price, we learned after submitting your order that the books had gone through a reprint, and the retail price increased from $16.99 to $18.99. We were happy to eat the difference and honor the price you paid, however, had to make the adjustment for future orders. However, if you need more, please reach out to me directly as I'm confident I can still get these to you for under $10. Thanks! Bobby@bulkbooks.com

Posted 3 years ago

“I bought from bulk books because of the price discount. The books will be given to families in the church I pastor. It was an easy process to order from bulk books.”

Helpful Report

Posted 3 years ago

“The ordering process was great, there was just one hiccup. I never received a shipping email with tracking info for my first order. For my second order, I received the email almost one week after receiving my order.”

Helpful Report

Posted 3 years ago

“Prices and selection are great. The staff is very helpful if you have a question. I give it four stars because BulkBooks could improve its communication, such as providing easily accessible tracking and shipping information. All in all, a very positive experience.”

Helpful Report

Posted 4 years ago

“Everything was excelled except I requested my order to arrive by a certain date, that date was confirmed, but the tracking has the delivery date a full week later.”

Helpful Report

Posted 4 years ago

“Easy, good customer service. The books took a bit longer than expected to get here, but everything seems to these days.”

Helpful Report

Posted 4 years ago

“Diana is amazing! She is very responsive and helpful. The Ship time to Canada even for being non-express and the basic package takes a very long time. When other items are purchased in the states and the slowest/basic shipping is selected it would normally arrive faster. For some reason the package is delayed in Manitoba which doesn't make a whole lot of sense. This is definitely out of BulkBooks control but overall the customer service, response time, and client care are amazing!”

Helpful Report

Posted 4 years ago

“Incredible prices, difficult to connect to customer service after shipping delays. I attempted to contact via Live Chat and had to call when I never received a reply.”

Helpful Report

Posted 5 years ago

“Good experience”

Helpful Report

Posted 5 years ago

“Had a slight problem at one point, but a quick phone call resolved the issue.”

Helpful Report

Posted 5 years ago

“Your service was exceptional and your CSR was very knowledge able. My only issue was that I ordered the How to Win Friends & Influence People Book, and when I received it they were smaller than the palm of my hand. While I do no see that the size was on the website, it would be helpful if there was a description around the fact that it is a miniature version/summary of the full book.”

Helpful Report

Posted 5 years ago

“This was my second order from BulkBooks. I love the price and the quick shipping. Unfortunately the delivery box was crushed a bit damaging a couple of the books packed on top. Not terrible damage but enough to make selling them as new problematic.”

Helpful Report

Posted 5 years ago

“was great to work with bulk books”

Helpful Report

Posted 5 years ago

“I am satisfied about your service and hope a long term business with you.”

Helpful Report

Posted 5 years ago

“I am really grateful for BulkBooks. The prices are unbeatable, and the customer service was excellent. In the large order that I placed, unfortunately one box of books was lost within the UPS system. I ordered over a month in advance so that this would be avoided, but this was to no avail. When I reached out to BulkBooks, they responded quickly and kindly and made the order right. I am very appreciative of this. The only reason I gave them 4 instead of 5 stars is that tracking information was not provided for my purchase until I explicitly asked for it via Customer Service. This made waiting for the lost package extra stressful, but eventually they sent the information my way.”

Helpful Report

Posted 5 years ago

“Would've given a 5 star rating if there weren't issues with my company's tax exempt status while placing my order”

Helpful Report

Posted 5 years ago

“Great value, great customer service and great overall experience. My books actually shipped and arrived faster than expected. (A few copies had bent corners/torn shrinkwrapping, but this was not the fault of BulkBooks.)”

Helpful Report

Posted 5 years ago

“Prompt delivery! I had a bit of trouble placing the order, but that was eventually solved. Great prices!~”

Helpful Report

Posted 5 years ago

BulkBooks.com is rated 4.7 based on 908 reviews