BulkBooks.com Reviews

Name: BulkBooks.com
Address: 109 International Drive, Franklin
Rating: 4.59

4.6 Rating 577 Reviews

90 %

of reviewers recommend BulkBooks.com

Company Reviews

Metrics

4.6

Based on 577 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

BulkBooks.com 5 star review on 16th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Books are missing from my shipment which I was supposed to get refunded for, which hasn’t happened and no one has responded to my email regarding the issue.”

Helpful Report

Posted 5 years ago

“We ordered and paid for books in June for the upcoming session of dFree in September and only received notice 8/23 that one of the books is out of print but had been approved for a reprint. We are now holding our breathe that the books arrive before our 9/11/17 start date. This is very poor service when we did everything right to ensure that we had the books in advance”

Helpful Report

Posted 6 years ago

Hi Pamela, we're very sorry for the uncertainty in your order's delivery time as a result of the reprint. We fully understand your frustration in having to wonder if the books will make it in time for your event when you had placed the order so far in advance. In this case, unfortunately we weren't notified of the need to reprint until August, at which point we reached out to let you know. Situations like this are the exception rather than the rule, but they do happen from time to time, and we're sorry that your order was affected by it. We appreciate your candid feedback and we hope to be able to serve you again in the future.

Posted 6 years ago

BulkBooks.com is rated 4.6 based on 577 reviews