“I am in love with Bunaai’s clothes. I got so many compliments on my blue dress. Love the fabric and it’s very comfortable. Can’t wait to order more!!!”
“I wore a syrah suit set from bunaai and I became highlight of the evening within minutes. Such a beautiful and elegant collection!! Received tones of compliments. Loved your products and wishing to shop more ♥️”
“The Product is really Amazing 😍 Really I loved my Dress it's so Comfortable and good looking 😊 and the quality of drese is amazing no words to say .....ThankU Bunnai ❤️”
“My whole ethnic wardrobe is filled with Bunaai❤️ Just love their fits, design, style everything is so beautiful. Love my whole collection from Bunaai❤️”
“This was my first experience with bunaai but i disappointed.
They don't accept exchange. As i got bigger size i told to exchange with smaller size but they refused. This is soo bad. I'm soo much disappointed”
“Purchased my third dress from bunaai.com. Really happy with the fabric's texture and feel.
Just hope you guys come up with office wear collection as well that are subtle yet headturners.”
“I am a regular buyer of bunaai dress as I am always awestruck with their collection. And I am atleast 5 bunaai dresses already in my wardrobe. But I am very disappointed with the customer service they provide and they have sick return and exchange policy. I bought a dress and cancelled within next day due to wrong order but still these guys did not cancel it . After multiple follow ups, they initiated credit note and again with a condition apply that i have to use it within 30 days and what would a customer do when their items arw sold out. I ended up buying a dress( i compromised due to time constraint) with less cost (2500). And again i lost 500₹ to this company. I just wish you guys being a great brand should have proper customer service and better policies.”
“Initially i had decided to cancel my order after reading their exchange policy which said that products purchased using discount coupons or on sale couldn't be exchanged or returned. However, i couldn't cancel the order as it had been shipped from their end. I thought of refusing the delivery agent and not take the order in. But, somehow ended up accepting the order AND I'm so glad about the decision. The dress turned out be a perfect fit and makes me look like a goddess. Thank you so much for weaving these beauties.
Love!
P.S. please do something about your return/exchange policy.”
“Since so many people discuss online retailers, wanted to share my feedback about Bunaai.
I regularly shop from sellers who advertise on Instagram, and since I am a regular with Farida Gupta and Gulabi Dori, I was flooded with ads from Bunaai. After a lot of consideration, I bought a suit with COD from the store, and it was a very regular shopping experience. I paid on delivery and package was delivered on Sunday.
The suit was one size too small and that's where the worst shopping experience started. I was unable to login to the account(which refused to identify my email id, its the same email on which they sent all order details, yet now it refuses to let me sign in or reset password). Then I emailed them my concern, to which they refused to reply on login issue, and just said, we will not return or exchange products on sale, and said they had mentioned it in terms and conditions on website.
So they are holding me to ransom on website fine print, refund I still understand, but not even size exchange(alternate size is still showing available on their site). Morever, their customer service banged the call on my face, telling me that we have terms and conditions on site, so we wont do anything. Apart from a worthless suit of about 2.5k, i am left with a bitter taste. I for one always champion the cause of individual sellers over giants like Myntra or Amazon, but I'm sure this would not have happened had i placed my order through any of these channels. And i am still shocked about the curt tone of the customer service, i am have paid, i was polite yet i got the most rude answers from them.”
