“These people should not even get 1 star , they quality of the product is very very bad and they are not giving any refund. Please do not go for the pictures in the facebook and instagram they have given , I have bought a dress which cost 2600 rs which is not worth 500 rs .Please do not buy .”
“I had placed order two months back and kept on asking for update of it's delivery . Then suddenly they just cancelled the order with no reason. Terrible on order fulfillment. Do not pay for orders on booking as your order might never come.”
“Super slow service..innumerable emails to the support team is not much helpful,they don’t value their commitment to deliver by a specific date.Do not order for an occasion,no guarantee of receiving on time.The website won’t show if dress is out of stock.”
“I had the same issue as customer Natasha Jan. This was my first time shopping at Bunaai. The designs looked so fabulous! Since I've had a problem with the wrong sizes being delivered by other sites, I carefully picked size L, assuming that I could always have it altered in case the clothes were too big. After placing the order, I did not recieve any delivery update for over 10 days! It was only after emailing them my concern, they replied saying it would be dispatched in a week or so. Finally my delivery arrived. Although the clothes looked really good, they were two sizes smaller than L! At first I was shocked (and thought I got too fat). I checked with an inch tape and found the stitching to be for two sizes smaller! Was really upset as I had ordered so many things in bulk. Upon sending them another email, requesting an exchange of sizes, I got a very curt reply asking me to check the exchange policy. Although I am in total agreement of their terms and conditions, I think it is very unprofessional to sell wrongly sized clothes and insist that i must be mistaken. Found them to be unprofessional and not likely to help or address any concerns. Sorry guys, your stuff looks great, but you really didn't send me size L. clothes. I would've even paid extra to have them exchanged but your reply was so rude and off putting. Never buying again”
“I have bought from Bunaai before and I had a good experience in terms of prompt customer service and quality of the outfit. However, this time, I was very very disappointed. When I initially enquired about the outfit, they said they have it in stock and as soon as I will do a payment, they will ship it ASAP. I have been very frustrated with their customer service ever since I made my payment.
First of all, once I made my payment, even after few days I was not issued a tracking number. The team emailed and advised me that I will be notified through a text message, but that never happened. I kept emailing them and messaged on on their Instagram page and was told to call on the company number. I tried so many times, even today but the phone is switched off. I was emailed my tracking number day ago.
I received my outfit yesterday and the outfit is stitched nicely but not to size S that I ordered. The pants size is alright but the top is so tight! So tight that my shoulder is uncomfortably tight which makes the neckline look so stretched! The bust, chest and waist area is so tight too!
Now later when I took off the top, I saw that on the underside of the top that is the lining, it was labeled XS with a white chalk which I suppose the tailor marked obviously when stitching. Im so glad I just noticed it because that’s how I figured that they cheated me and sold me XS outfit to me by stitching an ‘S’ tag on it.
Now, because I have bought from Bunaai in 2016, I can literally compare the sizing of my old outfits (S) to this outfit they cheated me with (XS). The size is noticeably different. I tried calling them many times but their phone is switched off. I sent them an email but they didn’t reply. The good thing about messaging them on Instagram is that you can see that they have “seen” the message. On IG they told me to email them the complaint to their email address! In their reply, they said that they do quality check from their side, they don’t exchange sizes for international orders with no remorsefulness in their apology.
This company is so unprofessional! Greedy for quick payment! Worst customer service! Does not issue tracking details on time! And sends the wrong size of outfit, yet claiming that they do quality check before shipping!”
“Worst sickening customer experience
Bad Quality material - I received crepe while the product was mentioned as "cotton" !
Please beware when you order !”
“Awful service! Never seen worse customer service!They are so self-justifying and absolutely no help reaching out!
Beware when you make an order ! Product Quality is not great either.”
“i ordered two dresses one month back, of which one dress i received few days back and second one after continuous follows from my end now they are saying they cancelled my order due to manufacturing defect and also they are short of fabric now. I mean what type of services is this. First they are least bothered about the updation and secondly they are not aware about the availability of fabric or material in there stock. very very upset.Ridiculous services and very unprofessional behavior. Think 10 times before placing an order because they dont respect there clients sentiments and can ditch you anytime.”
“I ordered a dress about 6 months back which never arrived and now recently before a month or more i ordered 2 dress out of which one came up after almost 20 days of placing the order with absolute size issues! The size guide is ridiculous. And coming to the second dress which hasnt arrived yet!
Pathetic material quality, fitting issues and the return policy is worst!
Do not waste your money and time buying things from Bunaai.”
“First of all, measurement matric not up to the mark.
Fabric is not as mentioned in the specification.
Fitting and stitching not as per the price charged.
Last ,their return policy is PATHETIC.
I have ordered first and the last time and learnt from this mistake”
“I ordered two dresses from bunaai. I love their unique collection and breathable fabric.
My order reached me after a long time lapse which obviously turned me off..
Few points to keep in mind :
▪The size chart is not standard. They need to work on it.
▪The return policy is pathetic. One should read it thoroughly before placing the order.”
“The quality of fabric is very bad. Stitching is even worse. On the website description it's given as muga silk , actually it’s not, it some very very cheap fabric. Beware !!!!”
“They sent the product after 1 month .cutting of dress was not proper and they refused to change the size ..
Size were not standard.
Very disappointed”
“First thing first there is no return policy unless all the other leading websites.
I ordered a jumpsuit which wasn’t the way it looked in the pic. In description it was written munga silk, wherein it is pure satin. Didn’t like the fabric at all. Thumbs down! Won’t buy again”
