“Pathetic customer service.......not at all professional....they don't respond to emails promptly...I ordered 2 suits on 6th August and received on 23rd of August after multiple reminders to them through email...my personal experience was worst with me.....even the clothes aren't that great as shown in pics...I would never ever recommend Bunaai to anyone better to get clothes from Nykaa fashion..you get the better quality of clothes and service.”
“Extremely bad service! No return policy. Doesn’t even pick up for exchange. Charges two way delivery and pick up. Even if you agree ,they don’t arrange for pick up!Never buy anything from here.”
“my order number is 58624. I have tried so many times to contact on helpline numbers but there is no response or they are busy all the time. I am fed up and never buy anything from this site.”
“So pathetic experience. Almost i lost 500 rupees only by size exchange for same dress. They deducted discount amount n courier charges. N they dont refund money. Not going to buy again.”
“I m a genuine Customer , I ordered this dress from @bunaai in Jan 2019, it didn't fit me so I asked for bigger size and @bunaai people asked me to send it back on my expenses .. then I decided to keep it as I was going to lose weight... So in August when I opened it looked like this.. never worn it.. was kept in the best condition.. @bunaai people say that it's a block print n it gets damaged on its own if u don't wear it... Seriously?? What a lame excuse #bunaaisucks
Please Order at ur own risk”
“Hlo ...I recently ordered one kurta set but have some doubts in my mind n want to clear them bfr I finally receive my order..the no. given in bunaai site is nt in service...tried so many times...read people's mix review...confused now..whether to let be or cancel the order. Wt to do now?...bunaai team is nt at all cooperating..I have just ordered n facing lack of communication system. Plz bunaai team help me solve my queries. Hope to get your call soon.”
“Worst experience !!!!The dress they sent was of poor quality. It didn't look good as they have shown in the picture .The packing is so careless. After all they don't have refund policy for these overly priced dresses instead they have only exchange policy,after all how can we trust after the experience we had with first one? Very disappointed!!!”
“The worst company ever....such poor quality dresses.....I had to return the dress by courier and they are not giving refund too....After buying they don't care about customer satisfaction and won't even reply to emails. They just sent me a one line reply saying no refund policy.”
“These people should not even get 1 star , they quality of the product is very very bad and they are not giving any refund. Please do not go for the pictures in the facebook and instagram they have given , I have bought a dress which cost 2600 rs which is not worth 500 rs .Please do not buy .”
“I had placed order two months back and kept on asking for update of it's delivery . Then suddenly they just cancelled the order with no reason. Terrible on order fulfillment. Do not pay for orders on booking as your order might never come.”
“Super slow service..innumerable emails to the support team is not much helpful,they don’t value their commitment to deliver by a specific date.Do not order for an occasion,no guarantee of receiving on time.The website won’t show if dress is out of stock.”
“I had the same issue as customer Natasha Jan. This was my first time shopping at Bunaai. The designs looked so fabulous! Since I've had a problem with the wrong sizes being delivered by other sites, I carefully picked size L, assuming that I could always have it altered in case the clothes were too big. After placing the order, I did not recieve any delivery update for over 10 days! It was only after emailing them my concern, they replied saying it would be dispatched in a week or so. Finally my delivery arrived. Although the clothes looked really good, they were two sizes smaller than L! At first I was shocked (and thought I got too fat). I checked with an inch tape and found the stitching to be for two sizes smaller! Was really upset as I had ordered so many things in bulk. Upon sending them another email, requesting an exchange of sizes, I got a very curt reply asking me to check the exchange policy. Although I am in total agreement of their terms and conditions, I think it is very unprofessional to sell wrongly sized clothes and insist that i must be mistaken. Found them to be unprofessional and not likely to help or address any concerns. Sorry guys, your stuff looks great, but you really didn't send me size L. clothes. I would've even paid extra to have them exchanged but your reply was so rude and off putting. Never buying again”
