Buy Spares Reviews

Name: Buy Spares
Address: Connect House, Talbot Way, Small Heath, Birmingham
Rating: 1.38

1.4 Rating 74 Reviews

9 %

of reviewers recommend Buy Spares

1.4

Based on 74 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 18%
Customer Service
Communication Channels	Email, Telephone, Live Chat

About Buy Spares:

We are the spare parts specialist. In fact, we are the UK’s largest retailer of spare parts and accessories for the home and garden.

Phone:

0844 557 5575

Location:

Connect House, Talbot Way, Small Heath
Birmingham
B10 0HJ

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Buy Spares 1 star review on 14th October 2023

Lagaltiere06

Buy Spares 1 star review on 12th April 2021

Barry

Buy Spares 1 star review on 26th January 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wouldnt provide me with tracking info. 10 days after I ordered they notified me that it was out of stock until the end of that week. They then said it had just come into stock and that they were dispatching it to me at that very moment. 4 more days passed, they wouldnt respond via live chat, and then emailed to say it was out of stock again for another 33 days. DO NOT USE THIS COMPANY.”

Helpful Report

Posted 3 years ago

“E xcellent service very fair prices”

Helpful Report

Posted 3 years ago

“I ordered a part for my fridge over 2 months ago and it still hasn't arrived. There's no tracking information and no phone number. Will never use again No stars!”

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Posted 3 years ago

“No update on delivery status at all...Plus item never delivered. Their contact no os always unavailable. Wouldn't recommend them at all. Behaves like a scam company.”

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Posted 3 years ago

“I ordered an item from them ~1 month ago. It was never delivered. I reached out to them 3 times and they never responded. It has been a month and I still don't have my part. My dishwasher has been broken the whole time. Ugh”

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Posted 3 years ago

“Still awaiting delivery after two month, very poor customer service! DO NOT USE!”

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Posted 3 years ago

“Ordered a part on a Friday evening. Tried to cancel my orders Monday morning but got an e mail 2 hours later to say it was dispatched. 2 weeks later the item still hasn’t arrived. After reading some of the reviews here I’m not hoping for much. Will never use this company again.”

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Posted 4 years ago

“Ordered this part over a week ago still waiting sent two emails with no response whatsoever absolute joke”

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Posted 4 years ago

“Just tried to buy something from the website. I had two different cards declined before I got suspicious. Now they have my card details and email address which I am a bit worried about. I would avoid this company in future.”

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Posted 4 years ago

“I am shocked to discover that my numerous attempts at phoning Buyspares in August 22/23 to obtain a £30 fridge shelf has cost me exactly £35 by ringing an 0845 number. And there was me thinking the call handlers were very professional by taking their time to try and help me. My advice, don’t ring this 0845 number as you’ll pay big time on your phone bill William Spence”

Helpful Report

Posted 4 years ago

“bsolutely dreadful Absolutely dreadful. Web page told me to order certain spares, they were wrong. I paid extra for next day delivery and found they were not even close to the right part. When returning they only refunded £11 of £21 stating postage fees - for their mistake. Absolute con artists. Avoid at all costs. Will be taking my complaint higher. Trading standards and fair training have been contacted.”

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Posted 5 years ago

“Worst customer service and experience. Waited 6 weeks for a Maytag clothing dryer part. After following up many times, they updated me after 6 weeks to tell me that the package was lost and that I would be reimburse. Didn't even attempt to rectify the situation and to ship another part. Unacceptable! Please DO NOT waste your time and deal with them....”

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Posted 5 years ago

“quick delivery, and a free pen!”

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Posted 6 years ago

“Prompt and efficient service especially on return items”

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Posted 6 years ago

Buy Spares is rated 1.4 based on 74 reviews