Buy Spares Reviews

Name: Buy Spares
Address: Connect House, Talbot Way, Small Heath, Birmingham
Rating: 1.36

1.4 Rating 77 Reviews

9 %

of reviewers recommend Buy Spares

1.4

Based on 77 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 18%
Customer Service
Communication Channels	Email, Telephone, Live Chat

About Buy Spares:

We are the spare parts specialist. In fact, we are the UK’s largest retailer of spare parts and accessories for the home and garden.

Phone:

0844 557 5575

Location:

Connect House, Talbot Way, Small Heath
Birmingham
B10 0HJ

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Buy Spares 1 star review on 14th October 2023

Lagaltiere06

Buy Spares 1 star review on 12th April 2021

Barry

Buy Spares 1 star review on 26th January 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased an oven door for a Whirpool oven from them. Their prices are corrupt, I found the same part for £160 when they charge £216. This goes for any other parts they sell, so I found an oven door handle way cheaper somewhere else. They should have included the brackets that support the glass, but they only sent one side. I contacted customer support. Really nice lady, Shareen, tried to help sorting it out. The problem is, they don’t all have the same information or knowledge about their products, which causes confusion between them and then they are simply unable to provide customers with the right parts . Unbelievable. They will tell you that they work in separate companies, although “Screwfix” works directly with them…it’s a mess that the customer has nothing to do with!! After you pay for the parts, even more when it was initially their mistake, they should be the ones making sure they send the missing parts, correctly. I waited for almost a month, spent a long time on the phone with the lovely manager to sort it out but…forget it, I have a busy life, I realised they are so incompetent to sort anything out, too messy all over the place, lack organisation as a company from the top to the bottom. Runaway from this them, headache guaranteed!”

Helpful Report

Posted 2 weeks ago

“You are uncontactable for a start, secondly why do you continue to use useless DPD as your delivery outlet, have you seen their reviews? They collected my item from you and its in their Hinckley Hub according to them but they have lost it in less than 24 hours and refuse to look for it unless you ask them too. Their guy on the phone refused to be any help whatsoever and neither are you. I needed the part urgently and have now reordered it via Amazon. I will be looking for a full refund of both part and postage, I wish I had read your reviews before ordering from you and finding out you are a just a part of Screwfix along with several other online spares companies all fed from one central point.”

Helpful Report

Posted 8 months ago

“Parts never arrived. Then the refund amount was not what I paid. Major scam of a company. Probably didn't send parts in the first place.”

Helpful Report

Posted 2 years ago

“They are scam never order from them they never answer my question they never deliver the product I order it’s a big scam FAKE WEBSITE”

Helpful Report

Posted 2 years ago

“One parcel came damaged both phone numbers not available on line chat unavailable. Second parcel didn't fit when I email them keep getting told to download label for returning how can I wen no invoices came with details on them also absolutely ridiculous 🙄”

Helpful Report

Posted 2 years ago

“Good morning, This company is dishonest. I ordered a part well received according to order number OH90930351. I just had to pay customs fees. And this despite several reminders, when they sent me an email to tell me that they were going to reimburse me for these costs of 21 euros. They have been leading me for 3 months, no refund. What a shame!! Site to avoid”

Helpful Report

Posted 2 years ago

“Customer service really needs to be revised, retrained and their SOP ( Standard Operating Procedure) need to be updated to give the customer a stress free experience when something goes wrong as I believe they don’t implement the right procedures when sending out damaged goods and then to have to keep following up on a refund to be passed off saying it’s been processed but has not hit my bank account yet and then blame the bank for it not going through in the promised time!! Really!!!! DO NOT BUY FROM THIS INCOMPETENT SHAM COMPANY.”

Helpful Report

Posted 3 years ago

“Following on from my last review. It is now 5 days since I contacted the company and despite sending reminders they have not contacted me regarding my problem. They did reply to my previous review on Trust Pilot but this was obviously a copy & paste reply and it was obvious that they had not read my review. If they should read this one I will continue to post negative reviews until they respond to my request! Beware this company does not publish a telephone contact number and so far I have waited 2 hours 22 mins for them to respond to a request for a "Live Chat" BEWARE!! My first response from them was on 12/09/23 when they said: Dear Customer, Thank you for contacting BuySpares. Your enquiry has been assigned ticket ref: cWkJjl Please quote this reference in any future correspondence. A member of our Customer Experience Team will be in contact within the next 3 to 4 working days.( response times may be longer over weekends and Bank Holidays) We would like to thank you for your patience. You can also use our website to access FAQs, track your order and request an online return. Kind regards, Customer Experience Team I have gone back to them 9 times and each time I only get the same format reply. I am still waiting for a refund. Use this company at your Peril!”

Helpful Report

Posted 3 years ago

“Never supplied the ordered part, never responded to a refund. No contact telephone numbers, no online chat, automated emails to keep you waiting with no estimated delivery dates, part showed as in stock when ordered suddenly out of stock - ABSOLUTE SCAM DO NOT ORDER FROM THEM”

Helpful Report

Posted 3 years ago

“I ordered a filter for a kettle, after three weeks I sent an email. No response, I was them told the part wouldn't be available until September ! I cancelled the order and asked for a refund , still waiting. Don't waste your time with this company.”

Helpful Report

Posted 3 years ago

“I didn't get my part. I have waited three months and ever few weeks they send an email saying it's coming. I gave up long ago thinking it would come. Don't but from these people as you won't see your money or your part.”

Helpful Report

Posted 3 years ago

“SCAM avoid them. No way of contacting them after you order. Do not respond to any contact I have tried 7 times in 2 weeks. Left with no alternative than to try clain S75 claimback and to report them to Trading Standards”

Helpful Report

Posted 3 years ago

“Scam company. Stole 20 pounds.from me. No delivery in over 8 working.g days. No reply to online enquiry. Dodgy company. Do not use.”

Helpful Report

Posted 3 years ago

“I ordered a part for my Dyson, they took my money right away and 6 days later it has still not shipped.”

Helpful Report

Posted 3 years ago

“It's a scam. You won't get the part you ordered. buyspares.com doesn't have customer service. There's no number to call. They won't respond to your email.”

Helpful Report

Posted 3 years ago

“I bought a Dyson spare part, very expensive. Nowhere in the purchase process did they tell me that they were not an Irish site despite the dot ie and that I'd be stung for customs charges. You can find a reference to them sending from UK ( that's where they really are, not Ireland ) hiddne under Terms and Conditions / Payment Methods at the bottom. Not really up front. I'll not be taken in again and I recommend anyone to take care when ordering from this crowd.”

Helpful Report

Posted 4 years ago

“Absolute trash. I hope the next person finds these reviews before ordering from this place. I just needed a cap with gasket for my washer drain. No where sells just that piece so I thought I was in luck to find it here. Unfortunately it’s been a week now. No updates or information other than ‘dispatched’ I emailed them and got a response of basically “it takes 7-14 days but don’t contact us until 21 days” you also can’t change delivery speed. You get no actual tracking. You basically pay and hope it shows up. I fully intend to get my money back if the item does not arrive by day 10 considering they do not state anywhere the ‘7-14’ day time they sent me. So I hope the next person sees this and I’m telling you as a real person. Go find somewhere else. You’ll get better service. Tracking. And your item in the delivery time frame.”

Helpful Report

Posted 4 years ago

“One of the worst fraud companies that I have seen. Send the wrong part and then when you try to send it back it costs $45. I contacted my credit card company who in turned contacted the company so I got my full refund. Still have the part but I guess they don't want it back. HORRIBLE THEIVES.”

Helpful Report

Posted 4 years ago

“Ordered a squirrel cage ac fan no tracking number. Tried emailing the company never heard back from them to see where my package is at”

Helpful Report

Posted 4 years ago

“Ordered lawnmower part 27/4/22. Taken my money no communication, no email address, no contact number.. Absolutely appauling customer service.. Is this company even legit?”

Helpful Report

Posted 4 years ago

Buy Spares is rated 1.4 based on 77 reviews