“buymie is a rip off, just done a little research on them and some things I found makes this company looks like some cowboy job. hidden charges, shop deleivered late, advertising products that the shops dont sell, and they pay slave wages to their workers. I rather pay tesco prices and know that the delivery driver is earning a living wage instead of supporting this company that takes advantage of people.”
“Watch out for their hidden rip off charges and useless customer service. They inflate prices and add hidden costs, any 'discount' offered is not what it appears to be as to make use of it you will also need to pay all the hidden costs. Avoid these middle men and go straight to the supermarkets offering direct delivery services”
“I am very much disappointed with their service, policy and conditions. First, I have ordered four bags of Starbucks WHOLE coffee beans to make espresso, but only received two bags of GROUND coffee beans from Starbucks. Neither I have a dripping coffee machine nor a french press. What will I do with that?
Second, even though I paid a delivery fee of 4.99 EUR, I was charged another 5.99 EUR for processing fee, which was not invoiced at the time of order.
Third, as they could not provide two bags of coffee, they have refunded me the money as buymie credits. When I made a request for a refund to my account they said it will take 3-5 working days. All in all, it is better to avoid Buymie.”
“I am extremely concerned and disappointed about the amount of plastic bags my shopping trough buymie is creating.
I emailed them hoping that I could make a change by raising this concern to them, but all I got was excuses when the truth is they have not a sustainable approach in place for the delivery of goods and don’t care about the pollution they are creating by not providing a sustainable alternative to shoppers using their app.
Is a disgrace this type of companies can still making huge profits and business as usual without impunity.
I assure if there was a new competitor who has a sustainable plan option as a delivery I’ll ve switching without thinking it twice.
And yes they also overcharged on the products prices and charge money in top of the delivery but are incapable of doing something to stop polluting the environment!!
And all of that extra money charge to their costumers is for themselves because they pay very badly to their delivery employees with no benefits no nothing.”
“Multiple charges. The delivery slots are completely unreliable. As for the unfortunate buyers who are working in this gig economy app, they never get the order right. Yes they call, and you spend huge amounts of time discussing different types of cheese or whatever that you ordered and they don't see how they differ, or they pick some item that matches in brand, but not the actual product... Exasperating. They don't get trained. At least, in Tesco or SuperValu, they actually get you what ordered from the store.”
“Update as of 8th April.
Based on my previous concern highlighted to Buymie on reviews, Buymie commented on my review saying it is me and me only responsible for managing my card. If that is true, then why does Buymie deduct amounts without my authorization that categorizes as hidden charges and extra charges. Buymie says it is a fraudulent transaction NOT performed by them. Assuming a real fraudulent transaction were done by a perpetrator with my bank account why would that person would perform only a single transaction only on one day that too of amount 316.47 euros ? Seems like Buymie needs to get a better grasp on concepts like privacy and security.”
“Tested the service after hearing about the 1 hour delivery.
Has ANYONE ever gotten their delivery in the 1 hour advertised cause I didnt.
When the retailer doesnt have stock you get a "credit" from BiteMe not a refund. Unlike Tesco where they dont charge for what you dont get - "simples".
Then you have to wait 5/7 days to get a refund, so they have your "credit" in their bank earning interest for those 5/7 days - if they do this every customer it all adds up for them.
The worst customer service ever. First they dont have a phone option to answer your queries and then take at least 1/2 days to reply and if you ask 2/3 questions they will focus on 1 question and answer it only meanig you have to ask again and wait another 1/2 days”
“This is another bad review for Buymie. My advice is stay away, and check your 2nd bill for major extra charges.
I bought 200 euro of goods and they charged me another 78 euro. They claim Dunnes stores put 50% increase on the price of many items. I asked for copy of the bill as Dunnes don't do things like that, and they told me they did not want to engage with me anymore. They said can't send it. Sounds like they may have something to hide???
They are getting Dunnes Stores and maybe others a bad name. I hope their investors see this too”
“It's misleading, if not a straight-up scam.
They add hidden fees, and they don't disclose them! I attached a picture: the subtotal was different from the total, showing ZERO fees in between, claiming it was a free delivery for the store we had chosen.”
“I placed my order at 2:30 yesterday, I was told it would come between 5-6 pm at 6:15 I sent a message asking where it was as I had work at 7 pm I was told it would arrive after 7, so I had my daughter wait on it only to find at 7:30 it still had not arrived. I text them again and said I needed it there before at got home from work at 9, I was told it would arrive between 9-10 am the next morning and now I'm after getting another message saying it will not be here until after 12:30. Sorry now but this is ridiculous. I had to cancel my order as I just don't have time to be pussyfooting around”
“I have complained every single time I use this service. The drivers don't wear masks, some even insist on following me into my property (I collect my groceries outside and I wear a mask). Today I was charged extra for plastic bags that I didn't order nor consent to paying for. Keep at them if you are entitled to your refund. I got refunded for the bags when I asked to be shown how I am legally obliged to pay for them. Absolute scammers!”
“1) 10 euro charged for delivery 65euro order, very expensive.
2) Missing item, their customer service even not bother to do the correct calculation, made a lot excuses to not give you the correct refund.
3) Hidden charges. Charged €2.6 for 3 Lidl bags even after they charged €10 for Processing & Platform Fees.”
“!!DON'T BUY!! It should be clear and easy but I had work with this for half the day.
1st: one of three of my shopping bags was forgotten in their car and I had to get in touch with them to get my complete groceries, because if I didn't, they would've just charged me without getting informing me
2nd: they adjusted my bill 2 times because there seemed to be too high of a charge, but then they decided it was right at the beginning and changed it back. So confusion not only on my part but also with them
3rd and thats the main point!: !HIDDEN COSTS! They advertise free delivery but what about the platform cost? The processing fee? The VAT fees? Paid ~12€ more although "free delivery".”
“Outrageously expensive. Too many fees, unclear until you have created a cart what all the fees will be. Platform fees plus delivery fees plus the option to add a tip. Totally ridiculous product. Even with €15 off voucher for first time use, it's poor value.”
“Don’t use this service it’s too expensive. The total Bill was €62.59 with free delivery. Bank account debited €90.27 when order placed. The order could not be delivered for three days. I had a further €1 debited from account today so I don’t know what that for.”
“Would highly discourage you from using this. 40% of the items were out of stock but you are charged the full amount so you'll be waiting at least 10 days to get that back. Then additional time for this to be credited to your bank account as it's originally sent to your buymie account. (I'm still waiting for this part)
At least 3 items out of an order of 14 were completely wrong and kind of random. I've been changed almost 65 euro for what was a 20 euro shop had I been able to go to Tesco myself (and would have got the right products as well).
All in all, just a bit sh*t.”
“My order totalled 36.16 excluding tip.
The debit on my card is 49.32.
Charges which are very difficult to calculate are grossly excessive.
Deal with shops directly and save a lot of money.”
“Really bad loads of items missing.. 6 bottles of prosecco delivered, all really small bottles. Charged full ammount and the ectra cash credited to my account. Really really bad service, stay clear.”
