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Callaway Pre-Owned Reviews

2.3 Rating 58 Reviews

29 %

of reviewers recommend Callaway Pre-Owned

Company Reviews

2.3

Based on 58 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

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Callaway Pre-Owned 1 star review on 25th June 2022

Callaway Pre-Owned 1 star review on 10th June 2022

Callaway Pre-Owned 1 star review on 10th June 2022

Callaway Pre-Owned 2 star review on 28th September 2021

Callaway Pre-Owned 1 star review on 15th August 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a Rogue ST LS driver like new from the pre owned center and here is the results. At least a 2 year old model for $253 OTD. Weights scratched in the back of club. Generic headcover not the stock headcover that comes with the driver. No wrench REALLY poor quality grip. So the deal I thought I was getting I had to go out and purchase the right headcover and a decent grip so add that to the price not to mention the wrench and it was not such a good deal. Unsubscribing from Callaway preowned.”

Posted 4 months ago

“The clubs and service are first class but the links on the website simply don't work most of the time. You end up just rotating back to the page you were at previously to shop now.”

Posted 8 months ago

“If you are planning on trading a club in.. don’t expect payment for that club for at least 6-8 weeks after it has been delivered. In my case I had waited 3 months before I was paid for the trade in club after it was delivered with tracking verification. In my opinion, you should try and sell your club with different option, as this is way too long for them to pay you for your trade in clubs.”

Posted 11 months ago

“I like in Canada and bought a like new set of apex 21 irons from Callaway preowned. The set arrived and they were in horrendous shape. Each of the 7 irons were either dented or the faces of the clubs had be severely marked up from use. When I contacted them they asked for pictures which I provided and they said yes these irons were not in the advertised condition and offered $35 for the error. I asked for a replacement set as I had bought a like new set and was sold a below average set. They said no, and to send back if I wanted to. So I have to send back at my cost ($110) and I am out the customs cost of $155. To only offer $35 compensation for their mistake is appalling, but I think this may be a sales tactic they are now using to move stock. rate it higher than it is and if there is push back to offer a stupid low compensation and hope that plus the nuisance to ship back makes the customer keep the clubs. Very poor business practice as they admitted they made a mistake and would not make it right . I will be telling all my Canadian golf buddies to steer clear.”

Callaway Pre-Owned 2 star review on 28th September 2021

Posted 2 years ago

“Shipping guaranteed by a certain date , arrived three days late . Not even an apology or anything. Lure people in to buying your product with a fast ship then don’t deliver on your promise .”

Posted 5 years ago

“Ordered the 2018 LH Callaway Edge set (in green) and received a RH gold set. Been on hold for 40 minutes and still no answer. This is terrible.”

Posted 8 months ago

“Great clubs, but had to return a defective putter with a lose head and can't get a hold of someone by email or phone no matter how hard i try. What a mess!”

Posted 8 months ago

“I have been trading-in clubs for years with Callaway preowned but they seem to have problems now. I traded a driver in over 45 days ago and they never gave me credit. I contacted them by email and he told me my driver was dented and the trade-in manager will call me. My driver was like brand new when I sent it with no scratches or dents. I responded by email " I am sorry but there was no dent in my driver when I shipped it. I have spent a lot of money over the years with Callaway and have traded in quite a few clubs and have “ never” been accused of sending in a dented club. Look at my trade in history. “I know the rules on club trade”. My honesty now has come into question which I don’t appreciate. To take 45 days to evaluate a trade and then call my trade in a damaged club is extremely upsetting to me. I am a 8 handicap and have traded in many clubs over the years with Callaway and have “never” been accused of sending in a dented club". They never responded back to this email and the trade-in manager NEVER called. STAY AWAY FROM TRADING WITH THEM FOR NOW. They seem to be having problems other than their claims of high trade volume.”

Posted 10 months ago

“Ordered a driver paid for 2 day shipping 3 days later my club still hasn't shipped called customer service they made up some story Avoid Callaway worst customer service in the golfing industry”

Posted 11 months ago

“WORST EVER CUSTOMER SERVICE will never again deal with them”

Posted 11 months ago

“Same as others. Traded in a driver, now 2 months and have not received money for the trade. Called several times, “we’re getting to yours”. I call BS, nobody does business this way. Avoid this clown show. You suck Callaway..”

Posted 11 months ago

“Ordered a Rouge 4 iron graphite shaft, received a email notice "It appears that one or more item in your current order has been labeled incorrectly or is missing from our inventory." Please respond to this email or call customer service directly for assistance. 1 week after that they could not find it, or something else was wrong, Called after an hour on hold never picked responded to email 3 times before getting an email. stating that do not have the club. Finally my credit card is being refunded ( after another 48 hours)”

Posted 1 year ago

“Been waiting 52 days for money from trade. Never again. Used to be a decent transaction, but now is a ripoff.”

Posted 1 year ago

“Very bad customer service. They don't care.”

Posted 1 year ago

“Purchased irons. Was charged even before our phone call ended. Sent my trade next day. That was December 21 and still no money for my trade. Several phone calls excuses by the ton but still no money. Whats up Calloway?”

Posted 1 year ago

“I used the “Trade In” options and the “Advertisement Stated 7 to 10 days for a Refund on the clubs you trade in. The Customer Service agent said on 1/25/23 that my waiting time for a Refund is NOW 50 Days. Could you call that false Advertising. In my opinion it is.”

Posted 1 year ago

“Love the products and quick shipping. Never had a problem until I ordered new clubs in December and traded my Mavriks in . 42 days later and not a dime for my trade. I’m pretty sure they have re-sold them by now.. Horrible way to do business and 6 weeks for a refund and still nothing. Buyers Beware ! Wouldn’t advise trading your sticks in to Callway Preowned.”

Posted 1 year ago

“Callaway PreOwned....you guys are so far the worse customer service I have ever dealt with.....you have had my trade in for over 30 days, now saying it going to take 45-60 to process; when you website says 10-14 days to process. Why am I posting here, because your customer service needs major work!!! Good thing I don't have my refund yet, I would've rented a billboard to place this rant....lol”

Posted 1 year ago

“Ordered a driver on July 12th, paid for 2 day shipping and some how the address was changed after I placed my order. When I was tracking my purchase I noticed it was going to the wrong location and I called CS and the stopped the delivery to the incorrect address and said i would be refunded for my shipping cost. This club was ordered for a veterans golf tournament as a fund raiser so it didn’t make it in time and CS has been impossible to reach now as I still haven’t received the club as the tracking number just keeps getting pushed out in 2 day increments!! I will think hard before I order for this site again for something so important. It’s a shame as I love my Callaway clubs as they always support!!”

Posted 1 year ago

“This is my "Certified" Pre-owned 3 wood 5 minutes on the range... piece of garbage! ! What do you think? Titlest? TaylorMade? Definitely... go with the superior quality!”

Callaway Pre-Owned 1 star review on 25th June 2022

Posted 1 year ago

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Callaway Pre-Owned is rated 2.3 based on 58 reviews