Calor Ireland Reviews

Name: Calor Ireland
Address: 7, Balloo Crescent, Bangor, Bangor
Rating: 4.59

4.6 Rating 2,189 Reviews

90 %

of reviewers recommend Calor Ireland

4.6

Based on 2,189 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Write Your review

Tell us how Calor Ireland made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Calor Ireland 5 star review on 11th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very disappointed in the catalytic heater that I bought recently. The main problem is that it is very very difficult to light. No one at Calor was able to offer me any practical help or advice their only solution was to replace the heater but I only wanted a replacement if they could test one before delivering one to me. This appeared to be beyond their capabilities. Dealing with Calor has been a nightmare from beginning to end. It started when I placed the order on line. When I hadn't received the heater after one week I telephoned Calor to find that although the order was on their computer it had never been processed and I had to give my credit card details again. There were no instructions on how to fit the regulator with the heater and I eventually found instructions on YouTube. When I telephoned Calor to get advice on how to overcome the difficulties of lighting the heater the person who answered the phone although perfectly polite couldnt help me. He said he would investigate and call me back. Of course he didn't phone back so yet again I phoned Calor the next day to be told that they had the wrong phone number for me. The impression given is that the staff at Calor are a bunch of incompetents. The situation now is that I have a heater that I can light sometimes but not necessarily when I want to use it. I very much doubt that I would ever buy from Calor again.”

Helpful Report

Posted 3 years ago

Thank you for your feedback Clive, it is very important to us. We are sorry to hear that you were experiencing problems with your heater We can see from our records and phone calls that your first order was placed on our website by yourself but did not come through the system correctly and no payment was taken so a second order was placed over the phone. You had reported to our Customer Service Team that you were having some difficulty in getting the heater to light. Our advisor gave some troubleshooting advice over the phone and lit a heater in our showroom to better advise you on the procedure. Our Customer Service Advisor was unable to return your call as the contact number you provided on your order had an extra digit in it. Our Customer Service Advisor last spoke to you 9 days ago and you advised them you had since got the heater to light and it seemed to be working fine. It was explained that if you had any further issues we would of course have the heater collected, tested and replaced if faulty. We have not heard back from you regarding any further problems with your heater. A member of our Customer Service Team will be in contact with you today to have this resolved.

Posted 3 years ago

“Excellent service, easy to order online and fast delivery.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Georgina. We aim to provide all our customers with good quality service throughout the ordering, dispatch, delivery and after-sales process.

Posted 3 years ago

“Very impressed with speed of delivery.”

Helpful Report

Posted 3 years ago

Thank you for your feedback Anne, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.

Posted 3 years ago

“Excellent service and a quality product delivered with minimum fuss and professionalism”

Helpful Report

Posted 3 years ago

Thank you for your review, Brian.

Posted 3 years ago

“Very pleased with the prompt service and thankful for the voucher which followed.”

Helpful Report

Posted 3 years ago

Thank you for your feedback Michael. It is very important for us to ensure our customers are provided with the highest quality of service and products.

Posted 3 years ago

“Quick delivery and €10 voucher off next gas bottle Fantastic.”

Helpful Report

Posted 3 years ago

Thank you for your feedback. We're pleased you're pleased with the prompt delivery and your voucher.

Posted 3 years ago

“Yes the service was ok. But I did not realise that distribution for the whole of Ireland Is in Bangor Co Down which is in UK , but I did not have to pay import charges , because I paid in Euros, I forgot to put my full address on label ,but I put the Eire code on , but they Managed to deliver it to me promptly , they must have used Eirecode.ie !”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Rodney. We're pleased your order has arrived safely.

Posted 3 years ago

“Great service”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Dereck.

Posted 3 years ago

“They were so fast at sending it to us. And it's exactly what we needn't”

Helpful Report

Posted 3 years ago

Thank you for your feedback and your recommendation Ann, it is very important to us to ensure our customers receive top quality products and excellent service.

Posted 3 years ago

“I would highly recommend Calor. Great service.”

Helpful Report

Posted 3 years ago

Thank you for your feedback and your recommendation Tom, it is very important to us to ensure our customers receive top quality products and excellent service.

Posted 3 years ago

“Excellent.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Judy.

Posted 3 years ago

“Great product, arrived before time.”

Helpful Report

Posted 3 years ago

Thank you for your feedback David, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.

Posted 3 years ago

“Great service”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Egidijus.

Posted 3 years ago

“Delivery was really fast! One of the items I ordered arrived with a defect. Calor were so quick and efficient about sending out a replacement, I was really truly impressed!”

Helpful Report

Posted 3 years ago

Thank you for your feedback Tim. We aim to provide all our customers with a good quality service and products at competitive prices. We are glad that you are happy with the service we provided as customer satisfaction is paramount to us.

Posted 3 years ago

“I purchased a gas heater on line as my heating system broke. Ordered Thursday arrived Saturday of Bank Holiday with a broken front glass. I contacted Calor on Saturday and got an automatic reply will be dealt with received an email on Sunday to say they would look into it. Got another Email on Monday to say they had none in stock and would get sent out direct from supplier. I emailed back explaining I had no heat and could they speed up delivering the new glass. It arrived on the Tuesday in perfect condition. Could not praise or tank Sam the Calor representative enough. Kept me informed at all stages and went out of the way to fix my issue. Excellent customer service.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Jimmy. Customer satisfaction and providing a good quality service to all our customers are very important to us, including support from our Customer Service Team. We will ensure Sam is informed of your kind words.

Posted 3 years ago

“Good product fast delivery.”

Helpful Report

Posted 3 years ago

Thank you for your feedback John, it is very important to us. We aim to provide all our customers with a top-quality service and prompt delivery.

Posted 3 years ago

“Very quick delivery. Product works very well.”

Helpful Report

Posted 3 years ago

Thank you for your feedback Mark, it is very important to us. We aim to provide all our customers with a top-quality service and products.

Posted 3 years ago

“Delivery very quick and looks great. Haven’t needed to try it yet!”

Helpful Report

Posted 3 years ago

Thank you for your feedback Anita, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.

Posted 3 years ago

“Great service”

Helpful Report

Posted 3 years ago

Thank you for your feedback. Customer satisfaction and providing a good quality service to all our customers is paramount.

Posted 3 years ago

“The site was easy to navigate, and delivery was very fast.”

Helpful Report

Posted 3 years ago

Thank you for your feedback Bernie. We aim to provide all our customers with good quality service throughout the ordering, dispatch, delivery and after-sales process.

Posted 3 years ago

Calor Ireland is rated 4.6 based on 2,189 reviews