“Today is January 7th. They stole my money! I purchased a swim top in the store in September 2022!!! It was supposed to be shipped directly to my house. The sales person entered my address in wrong and left out my apartment number and didn’t give me a chance to review what they entered, so I had no idea it was wrong until I tracked my package. I tried to go through the delivery service to change the address, but couldn’t change it. My package went back to the warehouse and was never reshipped. I called the store and they told me there was no manager at the store and the district manager is never at that location so they would take a message and call me back— after three times of this, I finally got the district manager’s number. I told her the situation and she said she would call the warehouse and reship it. Called and called after it wasn’t reshipped. I got in touch with her again and she said she couldn’t give me a refund because the warehouse system was different from the store system. I told her that I either needed the same item to be sent to me or a refund. Then she asked if I had proof that I was actually charged and when I sent proof and asked for a refund I didn’t get another call or text. That was November 2022. Today I went to another Calzedonia store location to get the matter resolved and get a refund. I was told the district manager’s phone had been stolen in November so that was probably why she didn’t respond to me. However, her phone number is the same and apparently she does work at the Cerritos location. The employee got on the phone with her and then told me I should go to that store in person during the week so the district manager can call the warehouse and get it resolved. I asked why I needed to go there in person for the district manager to resolve it and was told that it was because that way there would be no communication errors???? I have no idea how they can still be operating when they are scamming people.”
“I have placed and online order and returned one item. Still waiting for refund 2 months later, keep being lied to by Customer Service and no one helping me.
Appalling and fraudulent company.
Do not but from there.”
“Liers and thieves.
On Thursday 25.11.21 I tried to buy a pair of socks and ties for the value of 15.12€.
When I tried to buy them, an error message appeared saying "an error has occurred, due to the high volume of enquiries the website is not able to process your order, don't worry we will not charge anything until the order has been processed, please try again in a few minutes"
A MASSIVE LIE
They took my money 10 times, more than 150€. I wish I checked my bank account before I tried so many times. But that message appeared every time I tried and I believed it. NEVER AGAIN THO.
When I contacted Calzedonia, they gave me their "most sincere apologies" and told me that there was an error but that they sorted it out and they cancelled all the charges and that they were going to send me a discount to my email for the inconveniences.
A misserable 10% off, what a joke.
THEY DID NOT GIVE ME ALL MY MONEY BACK.
They only gave me back 4 of those 10 charges. I messaged them again and they told me not to worry, that they should be returned within that day and the next day...MORE LIES
Today is 30.11.21 and I am still waiting for those 90€+ that I am still owed.
I used to buy a lot from you but now I am so disgusted you can rotten in all that money that you are stilling, you will never get any from me again. You have lost a customer and hopefully more cause I intend to tell this to everyone I know until one of us retires and I am only 30 years old :)
And bilingual as you can see. I am leaving this message everywhere I can in English and Spanish. I have bank PDFs, emails and screenshots of the whole story so bite me.”
“Poor customer service, my order never arrived nor got a refund.
I contacted several times customer service, but they are moving so slow and didn’t find the package. They mark any complain request solved even they don’t do anything.
It seems a scam company.”
“Poor customer service. Waiting my refund with no luck.I ordered 3 Leggings online and after everything was paid with delivery charges.There sale rep called me and said I need pay more for my delivery, which was way more than the product so I said I’ll come down and collect which I did.Now they refund department want to show the proof that it wasn’t delivered to my address but I collected. I don’t know anyone who records their movements.I guess common sense isn’t there strongest point. I will never ever buy anything from them.”
“I ordered 4 leggings and 3 of them are see through. Awful quality. This is not the same material as in the photos and also it is supposed to be cotton but I am not so sure about it. Never again. Awful”
“I bought some tights. When I opened the pakkage there was a big hole in the upperside. In the shop they didn't wanted to change them. I sent some emails, nobody answered. No trust anymore in this company.”
“I am disgusted by the service provided by Calzedonia. I placed my order on the 8th January and it is no where to be seen. I have not had an update nor will anyone reply to my emails. I waited in a queue to speak to an online agent for 3 hours yesterday only to be booted off at the last minute with a message saying that the agents were too busy and to send an email. The phone lines are not working either! This is disgusting. I get that maybe shipments would be delayed but I had something come from China and the USA quicker than this.”
“If I can I would not give even that one star .
Terrible customer service ,awful !!!
Returned something more than a month ago still no refund ,nobody to talk to !!!
Never again!!!”
“Microfiber tights 46.5 lei, although I was told that the thread does not go, this did not happen, totally disappointed for the price paid, which for Romania is exaggerated, I do not recommend this company.”
“Terrible company. I returned 2 Irena on 23/06 and they received it on 24/06 and until now they haven’t refund my money. Customer service is horrible and never answered my emails. They clearly stealing people’s money. Avoid this company!”
“This is a terrible business. Products arrived damaged. Returned but no refund paid. Customer service impossible to contact. Would never use them. Avoid at all costs.”
“I wish I could give them 0 stars, because this 1 is to much for them! Placed the order on the 8th of June, never received the order. Contacted their costumer service, they cancelled my order without explanation and said I will receive a refund. I havent received anything. Horrible!!! I will report them.”
“Horrible experience. First, there was a foreign transaction charged when I used to shop on their site using my BOA Visa card. The company representative said they have nothing to do with it. How so if it doesn’t state nowhere in their website that they operate from Italy? (I have a store in my town). Second, the package arriving damaged, 1 item had tags off , one more item was missing. Company completely ignores my requests. I have mailed everything back and will be calling my bank to dispute the charges. Do not get involved.”
“I brought a pair of support wear tights and was advised to get a size L, however I usually buy a size M. I brought a different pair of tights without support wear in a size M and they were perfectly fine
When I got home I tried the size L support wear tights on and I was unable to pull them past my thighs, as the support wear was too tight.
I went back to the store to refund the tights and they stated because I had tried them on they would not be able to refund the tights, due to hygiene
However if I brought them online, I would have received a refund (so hygiene is not an issue for online purchases)
Customer services were very unhelpful and stated that I should go back to the store in which I purchased the tights from and stated that a refund would be based on the managers discretion. They really think I have time to go back to the store, which could be a wasted visit once again to see whether I will receive a refund. I have counted my losses, I will NEVER shop at this store AGAIN!
No refund policy should be a no refund policy online and in store......
They had NO empathy what so ever!”
“I have never left a bad review in my life. But in this case i had to. I bought skin-coloured tights for 15 pounds each, i was assured by two different assistants that the quality was the best one (hence the price) and they wouldn't rip. The tights ripped in 3 different places before they reached my waist. DON'T SHOP FROM CALZEDONIA”
