“DO NOT order online!!
I ordered my items during sales and when I checked out the shipping date was 3-5 days.
First my order was shipped after about 12 days with no email regarding this issue and only when I called customer service did they let me know that there was a backlog in the warehouse.
Then they only included half of my address in the shipping address causing the order to be returned to warehouse.
Again there was no email regarding this and I had to to contact customer service to figure out what was happening.
When I called customer service regarding this they said that they can't resend my order and that I should order again. When I asked what can be done be about the difference in price as the sale had now ended (because my order was so delayed) they simply dismissed me and kept reading a script over and over again.
Ridiculous customer service! I know many people who had a bad experience and their customer service team do not care if they lose customers.
Very disappointed will not be buying again from them or recommend them to anyone I know.”
“Customer service is rude and unhelpful. I was speaking to Marko. I was promised to get a parcel on Wednesday, it's Friday and the company hasn't dispatched it yet. I needed the parcel for the event this Saturday and customer service is saying to me that it is going to be dispatched NEXT WEEK. but was promised to be delivered last Wednesday. I have no words for this attitude.”
“Tried to buy items online today. Used my 15% discount but after paying for it, they cancelled and refund it as it was possibility of fraud!! After that I tried to buy again same items , but discount was not available as I used it already! Chat does not working as closing chat after few minutes without reason!!”
“I have never left a bad review in my life. But in this case i had to. I bought skin-coloured tights for 15 pounds each, i was assured by two different assistants that the quality was the best one (hence the price) and they wouldn't rip. The tights ripped in 3 different places before they reached my waist. DON'T SHOP FROM CALZEDONIA”
“Terrible shipping! Terrible product! Terrible customer service!
The package was damaged upon arrival. The paper bag was torn open with an enormous hole, and the contents of the package can be seen through it from outside. I checked the items inside. 3 items have plastic packaging, and 2 of them were already opened when the package arrived. Another 2 items, which don’t have plastic packaging, are made with cashmere and there are snags on them. To summarize, 4 out of 5 items showed various degrees of damage and are in unacceptable condition upon arrival.
The customer service is also terrible. They denied my request for replacement. I can only return those damaged products. I don't wanna waste my time to pay for their fault. I decided to keep them to remind me how terrible this brand is.”
“I feel scammed. I ordered 3 items online. I wanted to return 2 so I filled in the return form on their website to get a return label. I waited 24 hours, as stated on the website, but got no return label. I contacted the costumer service several times. I also spoke with someone on their websites chat. It has been 4 weeks and still problem is not solved. I can not return the items, because they are not capable to give me a return label. I was also not allowed to bring the products to the shop. Costumer service does nothing, keeps on answering that the problem has been forwarded to the "pertinent department". Completely useless and unprofessional.
Do not buy online.”
“Disgusted .. I have no trust in the hygiene of their swimwear. Calzedonia have the worst customer care and online despatch quality control I have ever witnessed. Garments being sent out are defective and tried on bikini bottoms have been sent out without any packaging or hygiene strips. My daughter the same day received a delivery from shein online and each item was perfectly packaged in individual recyclable zipper bags. I contacted calzedonia for assistance with my query but the customer care team are so rude and arrogant offering no help at all with replacements or re-ordering advice. Very bad customer service and quality control.”
“I received my package on 29.11.22 and requested the return almost immediately. UPS returned the package to Calzedonia (I have a confirmation of that) on 12.12.22. Today is 06.02.23 It's been two months and I still haven't got my refund. I've tried to contact them by email and online chat support. NO REPLY. It never happened to me with other brands. This is so frustrating. I won't buy from this brand online ever again.”
“Poor customer service. Waiting my refund with no luck.I ordered 3 Leggings online and after everything was paid with delivery charges.There sale rep called me and said I need pay more for my delivery, which was way more than the product so I said I’ll come down and collect which I did.Now they refund department want to show the proof that it wasn’t delivered to my address but I collected. I don’t know anyone who records their movements.I guess common sense isn’t there strongest point. I will never ever buy anything from them.”
“I ordered 4 leggings and 3 of them are see through. Awful quality. This is not the same material as in the photos and also it is supposed to be cotton but I am not so sure about it. Never again. Awful”
“I bought some tights. When I opened the pakkage there was a big hole in the upperside. In the shop they didn't wanted to change them. I sent some emails, nobody answered. No trust anymore in this company.”
“If I can I would not give even that one star .
Terrible customer service ,awful !!!
Returned something more than a month ago still no refund ,nobody to talk to !!!
Never again!!!”
“I brought a pair of support wear tights and was advised to get a size L, however I usually buy a size M. I brought a different pair of tights without support wear in a size M and they were perfectly fine
When I got home I tried the size L support wear tights on and I was unable to pull them past my thighs, as the support wear was too tight.
I went back to the store to refund the tights and they stated because I had tried them on they would not be able to refund the tights, due to hygiene
However if I brought them online, I would have received a refund (so hygiene is not an issue for online purchases)
Customer services were very unhelpful and stated that I should go back to the store in which I purchased the tights from and stated that a refund would be based on the managers discretion. They really think I have time to go back to the store, which could be a wasted visit once again to see whether I will receive a refund. I have counted my losses, I will NEVER shop at this store AGAIN!
No refund policy should be a no refund policy online and in store......
They had NO empathy what so ever!”
“I would not personally leave a bad review if I didn't believe I was not treated fairly as on this occasion, and also it might be helpful for some for any future purchases!! I bought some microfibre tights and I was assured from the lady in the store that they would last for a long period of time and are less likely to be ripped than the typical lycra tights. I wore them twice at work ( and I work in an office by the way) and after 2 days they were ripped in 2 different places. When I went back to the store I was told to contact the customer service via email and when I contacted them and sent them photos as well as the receipt, their response was that they don't evaluate the damage as a manufacturing fault or poor quality standard but as my fault in any case occurred by wear and tear!!! Truly disappointing and bad customer service!!! Never again!!”
“I bought a pair of thermal interior stockings on Friday, after wear them on Sunday, they looked like you were using them for almost 2 years, I wen to the store and asked to the personal for a return policy, they rudely told me that I cannot get any refund or return policy!!!
This is unacceptable!!”
