“I brought a pair of support wear tights and was advised to get a size L, however I usually buy a size M. I brought a different pair of tights without support wear in a size M and they were perfectly fine
When I got home I tried the size L support wear tights on and I was unable to pull them past my thighs, as the support wear was too tight.
I went back to the store to refund the tights and they stated because I had tried them on they would not be able to refund the tights, due to hygiene
However if I brought them online, I would have received a refund (so hygiene is not an issue for online purchases)
Customer services were very unhelpful and stated that I should go back to the store in which I purchased the tights from and stated that a refund would be based on the managers discretion. They really think I have time to go back to the store, which could be a wasted visit once again to see whether I will receive a refund. I have counted my losses, I will NEVER shop at this store AGAIN!
No refund policy should be a no refund policy online and in store......
“I have never left a bad review in my life. But in this case i had to. I bought skin-coloured tights for 15 pounds each, i was assured by two different assistants that the quality was the best one (hence the price) and they wouldn't rip. The tights ripped in 3 different places before they reached my waist. DON'T SHOP FROM CALZEDONIA”
“I would not personally leave a bad review if I didn't believe I was not treated fairly as on this occasion, and also it might be helpful for some for any future purchases!! I bought some microfibre tights and I was assured from the lady in the store that they would last for a long period of time and are less likely to be ripped than the typical lycra tights. I wore them twice at work ( and I work in an office by the way) and after 2 days they were ripped in 2 different places. When I went back to the store I was told to contact the customer service via email and when I contacted them and sent them photos as well as the receipt, their response was that they don't evaluate the damage as a manufacturing fault or poor quality standard but as my fault in any case occurred by wear and tear!!! Truly disappointing and bad customer service!!! Never again!!”