“Whilst we are happy with the overall finish with the bathroom we are extremely disappointed with their customer service. There had been a slow leak from the toilet which we only became aware of a year after installation as our utility ceiling became wet, when we called Cambridge kitchens and bathrooms they charged us £100 to come out and look. Once they did come they accepted that the leak was from the toilet and said it had been down to the instillation, they proceeded to fix the leak but 6 months in we are still left with a hole in our ceiling and their installation manager will not respond to emails or phone calls..on the odd occasion we have spoken to him he gives a vague response that it will be fixed but never organises it. Another problem is clearly the wrong paint seems to have been used on the bathroom ceiling as it has now bubbled and is peeling off.. they fitted the whole bathroom including extractor fan.”
“*Project was supposed to take 3 weeks and took about 3 Months (particularly disappointing as they require full upfront payment before work starts. Despite having bold claims on their website, no part refund for delay was given)
*On two occasions we waited in for tradesmen to arrive and no one showed up-no call to inform us
*Repeately had to call the office to find out what was happening with our project. Project manager very poor, was obviously trying to balance too many clients
*Issues with the project-sink looks nothing like what was on the plan, is too small so water oversplashes. On plan the vanity unit is shaker style but the one which was installed was plain
*Unwilling support from owner of this company...slow response time to first email and didn’t even reply to one of our emails.
*Asking for further £100+ payment after the project is finished. This was never previously discussed or agreed upon. Beware!!
*Having further issues with a large leak which Cambridge kitchens and bathrooms are denying is their fault
Very disappointing as we had high hopes and some aspects of the bathroom we are happy with and the tradesmen who came were friendly. Thankfully we ended up not going with Cambridge kitchens and bathrooms for our kitchen and have had a very positive and completely different experience using someone else for our kitchen”