Cancer Care Parcel Reviews

Name: Cancer Care Parcel
Address: Highstone House165 High StreetHigh BarnetUK, High Barnet
Rating: 4.75

4.8 Rating 305 Reviews

96 %

of reviewers recommend Cancer Care Parcel

4.8

Based on 305 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat

About Cancer Care Parcel:

After Dr Shara Cohen was diagnosed with breast cancer in 2013 she found there was very little time to just relax, take it all in and give herself ‘me’ time.

With all the appointments, liaising with work, telling the people who needed to be told…… there was little time to digest what was happening, research the practicalities or to just relax.. So she set up Cancer Care Parcel, to enable children and adults with cancer to take some of the worries away and bring some calm back into their lives.

A Cancer Care Parcel is an ideal gift, to let people with cancer know that you are thinking of them

Visit Website

Phone:

(+44) 020 872 07418

Email:

admin@cancercareparcel.com

Location:

Highstone House165 High StreetHigh BarnetUK
High Barnet
EN5 5SU

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Cancer Care Parcel 4 star review on 16th May 2023

John B

Cancer Care Parcel 5 star review on 30th September 2021

Simeon C

Cancer Care Parcel 5 star review on 20th November 2020

Melissa O

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I'm still waiting for my order! NOT HAPPY!”

Helpful Report

Dear Barbara, Thank you for your message, and I’m truly sorry to hear that your order hasn’t arrived yet. I completely understand how disappointing and frustrating this must be, and I want to assure you that we are doing everything we can to resolve this as swiftly as possible. Our records show that your mug was dispatched on the same day the order was placed. We are currently in contact with the courier to investigate what has happened, and we will keep you fully informed as we receive updates. If it turns out the item has been lost in transit, we will send a replacement immediately—no further delay. Please rest assured that your experience matters deeply to us. We’ll also be reaching out to you directly to follow up and make this right. Thank you for your patience and understanding. Warm regards, The Cancer Care Parcel Team

“Wrong colour of t shirt delivered and as it was for last day of chemo on 22/5/24 I would not have had replacement on time. Very disappointing, also I contacted cancer care parcel company to explain they had gotten my order wrong and message I sent to them was returned unable to reach them. If you are wanting a specific item for a special day I wouldn’t bother.”

Helpful Report

I am very sorry for the inconvenience caused by the wrong color of the t-shirt being delivered, especially considering its significance for your last day of chemo.. I understand how disappointing this must be. I have looked into the matter and could not find any communication from you or any record of your order. To resolve this issue promptly and make things right for you, could you please contact me through our website? I want to ensure you receive a full refund and personally investigate how this error occurred. Your satisfaction is important to us, and we deeply regret any frustration this has caused. Please reach out at your earliest convenience so we can address this matter directly. Thank you for your understanding and patience. Dr Shara Cohen Founder of Cancer Care Parcel

“I have just received the Deluxe Mastectomy Gift Set from my family. When opening the box I found that the Hand Cream is out of date (18.05.2022) and the Hand Sanitising Gel was also out of date (10.06.2022). I have informed my family sender who is contacting Amazon. While writing this review I would like to say the slippers are far to large for women.”

Helpful Report

I am so sorry that this happened, I have just seen this review, but at the time we did correspond by Email adn gave a full refund. We are looking into why this happened and will make sure it doesn't happen again

“I haven't received it”

Helpful Report

I have checked the tracking a d see that has been received, please do contact me if you still haven't got it and we will issue a full refund

“Thank you for this opportunity. I was in a hurry to help a friend when I ordered the ginger candy for her. I did not realize until I had completed the order that the shipping for a small package of candy that cost $4.99 was $39.00. This shipping cost seems unreasonable. I immediately sent an email off to request that the order be canceled but there was no response. Rather I ended up spending $44 for 150g of ginger candies. Very disappointed.”

Helpful Report

We did actually contact you as soon as we realized what had happened, we had already dispatched the item so gave you a full refund PLUS the item for free. I was surprised to see this negative review. Please contact us privately if we can do anything else for you

“I felt the quality of the items included was poor given the cost of the item and I expected a little more from the packaging. Would not order again, even though I think the concept is very good.”

Helpful Report

I am sorry that you have had a bad experience with us. We will contact you directly very soon to see if we can sort this out.

We just saw this review, but I believe we contacted you promptly and rectified this.

“It was delivered and left without a signature The recipient didn’t get get it. It should have been returned to sender since the recipient wasn’t there”

Helpful Report

I am sorry that you have had a bad experience with us. We will contact you directly very soon to see if we can sort this out.

Dear Beth, we have now tried to contact you through several channels and cant seem to get in touch. We absolutely hate giving our customers a bad experience. Please do get in touch as soon as you can so we can sort this out.

The courier have told us it was delivered Thursday 11th November at 17.50pm. Please can you get in touch, as we cant get hold of you by email or phone. We would like to rectify this as soon as possible. We just need to know what's going on. Thanks a lot and sincere apologies again.

Cancer Care Parcel is rated 4.8 based on 305 reviews