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Cancer Care Parcel Reviews

4.8 Rating 275 Reviews

96 %

of reviewers recommend Cancer Care Parcel

Company Reviews

Product Reviews

4.8

Based on 275 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone

About Cancer Care Parcel:

After Dr Shara Cohen was diagnosed with breast cancer in 2013 she found there was very little time to just relax, take it all in and give herself ‘me’ time.

With all the appointments, liaising with work, telling the people who needed to be told…… there was little time to digest what was happening, research the practicalities or to just relax.. So she set up Cancer Care Parcel, to enable children and adults with cancer to take some of the worries away and bring some calm back into their lives.

A Cancer Care Parcel is an ideal gift, to let people with cancer know that you are thinking of them

Visit Website

Phone:

(+44) 020 872 07418

Email:

admin@cancercareparcel.com

Location:

Highstone House165 High StreetHigh BarnetUK
High Barnet
EN5 5SU

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Cancer Care Parcel 4 star review on 16th May 2023

Cancer Care Parcel 5 star review on 30th September 2021

Cancer Care Parcel 5 star review on 30th September 2021

Cancer Care Parcel 5 star review on 17th May 2021

Cancer Care Parcel 5 star review on 13th March 2021

Cancer Care Parcel 5 star review on 2nd March 2021

Cancer Care Parcel 5 star review on 20th November 2020

1

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“This is the second parcel I have bought. It’s a delight shopping here, items are thoughtful, website is easy to use, delivery was timely and it’s just a great shopping experience. Thank you and keep up the good work”

Helpful Report

Thank you for your positive review, It means a lot to us :)

“Great experience, Quick delivery, and Excellent customer service. Thank you :)”

Dear Sara,Thank you so much for your glowing 5-star review of Cancer Care Parcel. We greatly appreciate your kind words and are thrilled to hear that you had a great experience with us. We take pride in providing a quick delivery service and ensuring excellent customer service throughout your journey with us. Your satisfaction is our top priority, and we're delighted to know that we met your expectations. Additionally, we are genuinely grateful for your loyalty as a customer. Your support means the world to us, and we'll continue to strive to exceed your expectations with every interaction. Once again, thank you for choosing Cancer Care Parcel and for taking the time to share your wonderful feedback. We look forward to serving you again in the future!

“Great service”

Dear Daniel,Thank you so much for the amazing 5-star rating you've given us for Cancer Care Parcel. Your positive feedback truly means a lot to us and reassures us that we are making a positive impact. Great service is at the heart of what we strive for, and we are thrilled to hear that you had such a positive experience with us. We believe in providing a reliable and compassionate service to those who need it the most, and we are delighted that we were able to meet your expectations. Once again, thank you for choosing Cancer Care Parcel and for taking the time to share your wonderful experience with us. If there's anything else we can do to assist you or anyone you know, please don't hesitate to reach out. We're here to help.

“The head rests were very small... for a child really. Not great.”

Dear Catherine, Thank you so much for taking the time to share your feedback about the product that you purchased. We appreciate your review and are very sorry that you are not happy with the neck cushions. At Cancer Care Parcel, we strive to provide excellent customer service and ensure our products bring comfort and support to those in need. I will look into the products and see their size and appropriateness and take them off our product list if they are not deemed suitable. Thank you again for drawing this to my attention and I will also get back to you to make sure you are happy SHARA

“Was far cheaper in the Morrisons chemist sorry to say”

Dear Christina,Thank you so much for taking the time to share your feedback about Cancer Care Parcel. We truly appreciate hearing from our customers and value your opinion. We apologize for the inconvenience you experienced regarding the pricing difference at the Morrisons chemist. We understand that this may have been disappointing for you, and we're sorry for any dissatisfaction caused. We genuinely want to make things better, so your input is crucial in helping us achieve this. We are reviewing our prices and will take this off our list of products for now until we can make it a competitive price Once again, thank you for your feedback, and we apologize for any inconvenience caused. We look forward to hearing from you again and working towards creating a better experience for all our customers. Warm regards, Cancer Care Parcel Team

“A lovely quality mug .. speedy delivery”

Dear Jill,Thank you so much for your fantastic 5-star rating of Cancer Care Parcel! We truly appreciate your kind words and support. We are delighted to hear that you found the mug to be of lovely quality. Our team takes pride in selecting products that bring comfort and joy to those going through tough times. We also appreciate your acknowledgment of our speedy delivery. Ensuring our packages reach our customers quickly is a top priority for us, and we're thrilled that we could meet your expectations in this aspect. Once again, thank you for your glowing review. We truly value your feedback and look forward to serving you again in the future. Warm regards, [Your Name]

“Cross it wasnt all sent together!”

Dear Laura,Thank you so much for taking the time to provide us with your feedback on your experience with Cancer Care Parcel. We truly appreciate your valuable insights. We would like to apologize for the inconvenience you faced regarding the products not being sent together, as mentioned in your review. We understand how frustrating this must have been for you, and we sincerely apologize for any distress it may have caused. Your feedback is extremely valuable to us, and it helps us improve our services. We are continuously striving to provide the best possible care packages to our customers during their challenging times. Unfortunately, as stated on the product pages, and on the shopping cart, our printed products are sent separately from care packages as we use the most sustainable ways to produce these items and they are printed (especially for you) at different places. The Care Packages are always dispatched from the UK but printed products can be dispatched from anywhere around the world that we deem to be the best source. We want nothing more than to improve your experience, and your feedback will assist us in doing so. Please feel free to share any additional information or suggestions on how we can make things better for you and our future customers. In particular, how we can make this clearer to our customers before they purchase. Once again, we truly appreciate your feedback and thank you for bringing this matter to our attention. We assure you that we will take the necessary steps to prevent such occurrences in the future. Warm regards, Dr Shara Cohen Cancer Care Parcel

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“Although I did not see the chemo mug, my friend was over the moon with it.”

Dear Elizabeth,Thank you so much for awarding Cancer Care Parcel with a 5-star rating! We greatly appreciate your feedback and support. We are thrilled to hear that your friend was over the moon with the chemo mug, even though you didn't get the chance to see it. Our main goal is to bring comfort and joy to those going through difficult times, and it warms our hearts to know that we achieved that for your friend. Once again, thank you for your kind words and for choosing Cancer Care Parcel. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Warm regards, Cancer Care Parcel

“fantastic products for a very hard time in someones life”

Dear Beverley,Thank you so much for your incredible 5-star rating of Cancer Care Parcel! We greatly appreciate your support and are thrilled to hear that you found our products to be fantastic during such a hard time. At Cancer Care Parcel, we strive to create thoughtful and practical care packages that provide comfort and support to individuals facing cancer. Knowing that our products made a positive impact on someone's life like yours means the world to us. Once again, we are grateful for your kind words and for choosing Cancer Care Parcel. If there's anything else we can do for you or anyone you know who may benefit from our services, please don't hesitate to reach out. Sending warm wishes and gratitude your way, Cancer Care Parcel

“Brilliant service!”

Hello Nicola, Thank you so much for your 5 star rating of Cancer Care Parcel! We really appreciate your kind words and are delighted to hear that you found our service to be 'brilliant!' It is our mission to make sure that our customers receive the best quality of service and we are glad we could do that for you. Thank you again for your support and feedback.

“I bought this as a gift for a friend who has cancer. She was underwhelmed.”

I am sorry that you have had a bad experience with us. We will contact you directly very soon to see if we can sort this out.

“I bought this for a friend who is about to start radiotherapy. It's lovely. He'll get it for Christmas”

Thank you so much for your 5-star rating of Cancer Care Parcel! We appreciate hearing that the parcel was a perfect gift for your friend and we’re so glad it’s arrived in time for Christmas. We hope it brings some comfort and joy to help him stay strong through his radiotherapy treatment!

“Your website is very user friendly, the products provided are spot on and the speed of delivery is second to none. Just what's required when trying to navigate such a difficult phase in a family member's life.”

Thank you so much for your wonderful 5-star review, Annie! We are so glad that you have found our website user-friendly, our products helpful, and our delivery speedy. This is especially important when dealing with cancer, which can be a very difficult phase in a family member's life. Thank you for taking the time to share your thoughts with us!

“The eye mask and and soft neck support/pillow were both good quality but the hot water bottle cover (sheep design) was very disappointing - not very soft or comforting at all and not what I expected.”

I am sorry that you have had a bad experience with us. We will contact you directly very soon to see if we can sort this out.

“Just perfect! Has absolutely everything I could have asked for to be put into a care parcel. Thank you so much!”

Thank you so much Michaela for rating Cancer Care Parcel with 5 stars! I'm so pleased you found our care parcel to be just perfect and that it had everything you could have asked for. Your kind words are much appreciated!

“Easy to use thermometer and handy water bottle . Great to buy items and help others with cancer . I’ve had cancer so any help was always appreciated.”

Thank you so much, Anne, for your wonderful 5-star review! We are so happy to hear that you find our service easy to use and that our items, such as the thermometer and water bottle, have been helpful. We also appreciate your support for people living with cancer. Thank you for being a repeat customer - we're honored to be a part of your journey.

“Simple package. Easy to unpack”

Thank you so much, Karen, for your fabulous 5-star rating of Cancer Care Parcel! We are so glad to hear that you found our simple package and easy to unpack! It's especially wonderful to have a returning customer like you. Thank you for your support!

“Straight forward to order and received my wonderful hot water bottle on time”

Thank you so much, Angelika, for your kind 5-star rating of Cancer Care Parcel. We really appreciate your feedback. We're glad that the ordering process was straightforward for you, and that the hot water bottle arrived on time. We're delighted that you continue to trust us with your orders, and we look forward to providing you with more of our wonderfully comforting products in the future.

“I have just received the Deluxe Mastectomy Gift Set from my family. When opening the box I found that the Hand Cream is out of date (18.05.2022) and the Hand Sanitising Gel was also out of date (10.06.2022). I have informed my family sender who is contacting Amazon. While writing this review I would like to say the slippers are far to large for women.”

I am so sorry that this happened, I have just seen this review, but at the time we did correspond by Email adn gave a full refund. We are looking into why this happened and will make sure it doesn't happen again

“I haven't received it”

I have checked the tracking a d see that has been received, please do contact me if you still haven't got it and we will issue a full refund

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Cancer Care Parcel is rated 4.8 based on 275 reviews