Captain Notepad Reviews

4.8 Rating 991 Reviews
95 %
of reviewers recommend Captain Notepad
4.8
Based on 991 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
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3037993916

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The image I reviewed does not match the product I received. The font for one of the words in the name of my company is oversized and disproportionate with the other word. The image I reviewed didn’t reflect this font issue.
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Posted 3 days ago
it took too long to edit the order. I entered it into your system and you never received the changes. If I did it wrong, that means it wasn't user friendly. Then you sent it to an address I haven't lived at for 5 years!! I never saw the ship to address or I would have corrected it.
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Posted 9 months ago
The colors were not crisp and appeared faded. The bold black font translated as grey.
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Posted 1 year ago
Paid for 2500 500 unacceptable Requested redo or refund Received neither. Buyer beware.
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Posted 1 year ago
We did not get the proof that we asked for. the one we submitted has our phone number and the one we got does not. This is a very important part of our referral pads. I communicated with a girl who was very nice and seemed like she was able to help but they still turned out wrong.
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Posted 1 year ago
I never received my order
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Posted 1 year ago
Hello Tina, Your order was shipped via FedEx. Here is your tracking number 274919580078. FedEx says it was delivered on July 5th. Please let me know if you have any questions. Thanks Jace
Posted 1 year ago
Hello Tina, It appears your issue has been resolved. Is there anything else we can do for you?
Posted 1 year ago
Magents ordered don't stick to metal shelves. They are way too thin and lack the ability to hold on. The printing was great as they do look perfect.
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Posted 1 year ago
Very slow. I placed the order on 1/25 and it took over a month to receive my order - it didn't arrive until 2/26. I had to ask about my order to get my proof, and the customer service person was rude and told me that my art was so poor that they had to re-do it, however, nobody had even contacted me. I returned my proof in an hour once I received it (like an hour after my phone call), and then two weeks later called and asked again about my order, and got the same rude customer service person who told me that my order was only two weeks old (it wasn't - it was 3 weeks old) and that I would need to wait at least another week. When I placed the order - it said 7-10 working days. My takeaway is that they are very slow and their customer service is rude.
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Posted 2 years ago
After I had approved my calendars I figured I was going to get a confirmation and tracking number and I didn’t. A few days later I received a box with lots of envelopes but not calendars. I had to call several times and email to finally get an answer. Then I got the calendars a week later. It was just a hustle to get the calendars. Thank you
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Posted 2 years ago
As a customer, I should not have to "chase you down" to find out when I am to receive my product. After hearing that there is a shortage of the magnetic material and you would not receive it until December 6, 2021, I then had to keep calling you and you put other jobs ahead of ours. Our final product had the right side of the calendar cut off too much in my opinion (see attachment). It is off from the margin on the left side and looks unprofessional. I expect better communication from a company that we are spending this much with and I also expect the final product to be exactly what we sent you and it was not.
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Posted 2 years ago
I was shorted notepads and the whole process took too long from order to delivery. The print was also crooked. Will not be reordering.
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Posted 2 years ago
I have purchased others and they had a longer top tab with hole. This makes it more difficult and less weather resistant
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Posted 3 years ago
Order was incorrect.
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Posted 4 years ago
Captain Notepad is rated 4.8 based on 991 reviews