Name: Carphone Warehouse
Address: The Carphone Warehouse, PO Box 375, Southampton
Rating: 1.57

“Went to Carphone Warehouse and asked for a 30-day rolling contract. I also wanted to buy a new phone to put it in as my old phone (also on a 30-day contract) was far too old and basic...I would then cancel my contract and start afresh with this new one. However, I was given a 24 month contract, despite clearly stating I didn't want to be tied in to one and only wanted a 30-day rolling contract. I called up Carphone Warehouse who said that my contract was indeed for 24 months and I could change it at any store. After going to my local store and being told I had to go back to the store I originally went to, I was asked to wait half-hour before I could see the manager. When I eventually saw him, he said it would be fine and started to cancel the contract. Suddenly, he and 2 other members of staff had a "chat" in the back-room (I could see this from where I was sat) and all of a sudden, the transaction was "declined" on the computer. This would mean I could not buy a new 30-day contract with them as I was not (as one of the female staff said) "TRUSTWORTHY"!! She then started to argue the odds that I keep my old contract and just buy a new phone...by which time I said it was none of her business why I want to purchase a new sim and number. It was then made obvious after getting a refund that I would not be sold a new sim and the 2 female staff walked off. I will never ever spend another penny in this "INDEPENDENT" mobile phone store again. ABSOLUTELY SHOCKING MANNERS AND SERVICE.”

Helpful Report

Posted 9 years ago

“My mum bought a micro SD card for my phone but when i brought home it said it was damaged so i brought it to carphone warehouse but the guy i spoke to was no help at all !!!!!!!! he said that it was fine so we brought it home again but it still wasn't working at all so i took it into an other carphone warehouse in Lisburn and got a new sim card (but still had lost all my pictures on the other one i had) when i brought the new one home it worked fine for a week and now i have lost all my pictures again and I'm now really angry with carphone warehouse and really just fed up with them!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

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Posted 9 years ago

“Rang the shop, left me hanging on never answered never said that there was a long queue, I spent £11 on phone calls over two hour period Poor service”

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Posted 9 years ago

“I cancelled a pay as you go phone with CPW and one month later still waiting for refund. I have phoned 6 times and sent 4 emails and put in a complaint. They say the cheque takes 14 days to arrive. Who sends cheques any more. ? Will never do business with them again and customer service is woeful.”

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Posted 9 years ago

“Terrible customer service in the complaints department. They do not deal with your query properly and if you email them a different person emails you each time and you have to repeat yourself over and over and STILL don't get anywhere. I have reported the company to trading standards. Also they believe they do not have to give you their name when you call them.”

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Posted 9 years ago

“Omg pressure selling or what all I wanted was a cheap pay as you go phone first it's pressure selling a contract Simm then it's pressure selling insurance I was absolutely sick of this type of selling I walked out please don't go there unless you want the pressure selling”

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Posted 9 years ago

“This is what happened to me. Hello. I was visiting yesterday your shop located on 2, St Georges Retail Park, Leicester LE1 1SG . My intention was to buy a Sony Xperia Z5 mobile phone. There were three Carphone representatives on site. Two of them dealing with some customers, so the third one ( named TARAN ) asked me how can he help. I told him. He then went to one of his the other two colleagues and whispered to him that I want an Xperia Z5 and asked me to wait. TARAN disappeared for couple of minutes moving out some plastic big boxes. By the time he returned another customer came in shop. TARAN has choosed to deal with that latest customer while I was still waiting. His colleagues were still dealing with the initial customers were in the shop before me . ( here is a picture of Taran and that customer who came after me : https://www.dropbox.com/s/3lq81bdaohruw62/File%2015-10-2015%2C%2010%2009%2003.jpeg?dl=0 ) I was just waiting there like a fool , so decided to leave. Good ideea though as I found my Xperia Z5 elsewhere couple hours later and about £90 cheaper. So thank you for this. Was the first and last time I tried to purchase something from Carphone Warehouse. Sorry for you having so expensive and unprofessional services.”

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Posted 9 years ago

“You people have given me so much stress over the last month, all I asked for was to see if I wouod be proved and I would get back to you and your blackpool manger was fine with it to come to the next day to have ordered and agreed to having a contract phone with all I wanted was a credit check, for then to be told I would have to come back the next day and to be told that you assistant manger couldnt do it and have to come in tomorow (saturday), which I did and spoke to the manger and he was nice when I said I needed to cancel it, he took down my details and cancelled it, and then within a couple of day to have a letter from vodafone to tell me thatnit hasnt ben cancel, so now I have to get a ref no to cancel everyth7ng when you should of done it there and then when I rang up, why should I be cleaning up your mess when I stated I didnt want 1, treat your customers with some respects and you will get it back, it has put me off going with you in the near future....... and it still hasnt been sorted, i would like this to be sorted asap thanks.”

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Posted 9 years ago

“You people have given me so much stress over the last month, all I asked for was to see if I wouod be proved and I would get back to you and your blackpool manger was fine with it to come to the next day to have ordered and agreed to having a contract phone with all I wanted was a credit check, for then to be told I would have to come back the next day and to be told that you assistant manger couldnt do it and have to come in tomorow (saturday), which I did and spoke to the manger and he was nice when I said I needed to cancel it, he took down my details and cancelled it, and then within a couple of day to have a letter from vodafone to tell me thatnit hasnt ben cancel, so now I have to get a ref no to cancel everyth7ng when you should of done it there and then when I rang up, why should I be cleaning up your mess when I stated I didnt want 1, treat your customers with some respects and you will get it back, it has put me off going with you in the near future.......”

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Posted 9 years ago

“The Geek Squad at Carphone Warehouse in Westways, Greenford are money grabbing fools. First of all i was standing in line for ages without any sort of acknowledgement (which has happened before as well) and when i finally got to speak to someone about my 8 month old Iphone (that i had purchased from them) and the fact that it wouldn't turn on, they tried to blame me. They offered me 2 choices, 1 to send it off to be repaired for £80 or to upgrade for £100. I found neither of these options acceptable. He then proceeded to tell me that he could see water damage that would also be "my fault" so Apple would not help me either. I have since been into Apple who said after 8 months this shouldn't be happening and that the apparent "water damage" was actually a misaligned camera and that i was entitled to a new phone! To me, it seems like all the Geek Squad wanted was to get some money out of me!!!!!! Do not trust them!!!!!”

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Posted 9 years ago

“Worst customer experience i've ever had. They upgraded my phone, didnt send the new 4g simcard then insisted it was EE's issue. EE said it was not and eventually (after much back and forth) they sent me a new card with the wrong number and said dont worry they will migrate the number and that i will still be able to receive calls whilst they did it. I run my business though this phone an nobody could get hold of me. They then blames EE again. More fool me for staying with them after the EXACT same thing happened on my last upgrade with them 2 years ago. DO NOT USE CARPHONE WAREHOUSE, THEY ARE INCOMPETENT”

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Posted 9 years ago

“Store staff claim they have not had a break and they have kept me waiting forever on many occasions, and unfortunately they have failed to fix my faulty phones on a number of occasions too. Carphone Warehouse customer complaints department doesn’t get any better either, and it appears to me that they don’t understand the “Sale of Goods Act 1979” or the “Consumer Rights Act 2015”. From now on I will only shop with Apple stores, as their customer service and products are miles better than some of the rubbish products which Carphone Warehouse sell.”

Helpful Report

Posted 9 years ago

“Store staff claim they have not had a break and they have kept me waiting forever on many occasions, and unfortunately they have failed to fix my faulty phones on a number of occasions too. Carphone Warehouse customer complaints department doesn’t get any better either, and it appears to me that they don’t understand the “Sale of Goods Act 1979” or the “Consumer Rights Act 2015”. From now on I will only shop with Apple stores, as their customer service and products are miles better than some of the rubbish products which Carphone Warehouse sell.”

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Posted 9 years ago

“AVOID IF YOU CAN! Purchased a sim free phone, paid for in full. After 6 weeks it developed a fault. The staff were rude and ignorant, in both senses of the word. Customer Services and Senior Management totally dis-interested in their poor after sales service. If you buy from here, just hope you do not have a problem.”

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Posted 9 years ago

“Ordered a brand new phone and cover with CPWH and they had 2 attempted deliveries to the wrong address without contacting me in any way. The couriers sent the phone back to CPWH and it has been with them for another week with still no contact. I decided to ring them and they said they had cancelled my order! This phone is a lifeline for me as I live in a very rural area and it's also a business phone. Shocking customer service and terrible lack of contact between them and customer. Should have ordered through mobile supplier direct”

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Posted 9 years ago

“Totally waste of money and time to buy from carphone as i ordered phone in store and delivered to the store and store not releasing the phone due to some tech prob. and now nearly one week gone and i am still waiting for the phone. poor customer services over the phone/ manager is crap at stores. really bad service”

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Posted 9 years ago

“called the bath road store on tuesday because my iphone 6s was supposedly meant to come on monday so i asked the guy on the phone when will my phone arrive and he rudely said i will call you when it arrives he did not even care if the phone has been delayed he rudely said hell call me awful service!!!!”

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Posted 9 years ago

“40 minute wait at the Marsh Barton store - completely useless staff, more concerned with eating lunch than helping customers - will never set foot in another branch”

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Posted 9 years ago

“F****** useless c**** the lot of them ,staff are like donkeys”

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Posted 9 years ago

“Never will I use this company again. Very unhelpful. When I called for assistance for a total of 3 days going back and forth to them and Vodafone because they couldn't sort the problem of swapping my phone number to my new phone, taking days to understand a simple query they should be familiar with? Then to be told I have opened a separate account and it wasn't an upgrade. Why I couldn't of been informed of this at the start I don't know, not to mention rude advisors,giggling and hanging up. I completely write off this company, customer service does not exist here ! Appalling experience”

Helpful Report

Posted 9 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Carphone Warehouse Reviews