Carphone Warehouse Reviews

Name: Carphone Warehouse
Address: The Carphone Warehouse, PO Box 375, Southampton
Rating: 1.57

1.6 Rating 1,636 Reviews

13 %

of reviewers recommend Carphone Warehouse

1.6

Based on 1,636 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Carphone Warehouse:

The Carphone Warehouse was founded in 1989 to bring mobile services to consumers. The market has always been complex and our aim from the very beginning has been to offer our customers simple, impartial advice while also offering outstanding value. As a result we have grown from a handful of stores operating exclusively in the UK selling mobile handsets and contracts, to a European-wide platform of over 1,500 stores in 10 countries, providing a wide range of mobile and residential telecoms services.

Visit Website

Phone:

0870 111 6565

Location:

The Carphone Warehouse, PO Box 375
Southampton
SO30 2PU

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Carphone Warehouse 1 star review on 14th June 2025

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Carphone Warehouse 1 star review on 14th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took out a £13.99 contract - being charged £17.48 by EE because Carphonewarehouse has given them the incorrect information. You would think Carphonewarehouse would apologise and correct. Spent 1.5 hours in their store with unhelpful people on the phone and they have still not sorted it out. Surely one of the worst companies in the world for customer service.”

Helpful Report

Posted 9 years ago

“Cancelled a purchase (as I found a better offer) before I even received the mobile phone at the beginning of December 2015. I was advised I would receive my refund of the £50 deposit within 7 days. Been fobbed off on numerous occasions advising that they had taken the wrong debit card details (they didn't take them down wrong when they took the money!). Tried going through revolver and the ombudsmen and they have refused to work with them. So basically still not received my refund 5 months on!! Will never use them again and advise all that I meet to stay away from this terrible company!”

Helpful Report

Posted 9 years ago

“Order not completed”

Helpful Report

Posted 9 years ago

“Went in to get a replacement phone as I dropped it and the screen cracked. I was told that I would need to pay over £60 excess fee despite having insurance. The staff said I would be better off with a new phone. I was led to believe I had 14 says to cancel found out this was complete RUbbish. I am now locked into a 24 nth contract and paying MORE than if I purchased the same phone with 02. Also found out my old phone only had a £20 excess. As for their Price Promise don't bother. The staff in store did not know squat and said i had to tell them on the day that i had seen the deal cheaper...rubbish the online documentation does not say that its up to 14 days after the purchase was made including upgrades. As for calling customer care forget it.If you make a complaint your then told you cannot get the Price Promise unless you made the purchase online. This is not stipulated on the Terms and condition the company have online either. I will never use this company again .????”

Helpful Report

Posted 9 years ago

“Just like to say how rude and unhelpful carphone warehouse can be. My wife received a call at 7pm on the 11.05.2016 The representative run through various options to renew her out of contract iPhone, when he gave her the costing she replied, I have had a better offer, the rude sod then put the phone down. Just goes to show it is not all about looking after the customer. Cheers car phone warehouse, I would not give you any future business you horrible lot Steve Maitland Deeside ,Chester”

Carphone Warehouse 1 star review on 11th May 2016

Helpful Report

Posted 9 years ago

“I went into the carphone warehouse about 40 days ago, I went to buy a phone and the payment didn't work, I thought it was my credit card but it wasn't, the man in the shop told me that the carphone warehouse headquarters had blocked me for 30 days and there was nothing I could do to change that. I was really discussed by this because I have bought all my phones from the carphone warehouse, I got a text from them a few days ago saying I was due a upgrade, so I went to the shop knowing that the 30 days were up and hoping that this time round I could buy a phone, I found the phone that I would like to buy and they declined me once again. I asked the woman in the shop and she told me that the main carphone warehouse has blocked me for life,I can never buy a phone from them ever again. I didn't even no something like this was possible, I am very disappointed in them. They made me wait 30 days just to tell me that I was blocked for life!!!!. Just thought I would tell you all incise this ever happens to you and so you no what is going to happen. Even though I can never shop there again, if I could I would never go back!!!!!!”

Helpful Report

Posted 9 years ago

“Absolutely gobsmacked at the complete lack of service received in the Brent Cross store this evening. I was shopping for a new phone cover and on picking one was told at the till that the marked price was in fact £10.00 more than the cost shown on the display. The salesman checked this with the Branch Manager, who told him to take them off of the display and correct the issue. As this was the case I wanted I continued with the sale. The till receipt was printed off with authorisation codes, but there was an issue in printing the Carphone Warehouse invoice, being told that should there be an issue with the case I would need the invoice I waited. Again the Branch Manager was called to resolve the issue who promptly said that the sale had not gone through, I pointed out the authorisation code and was told that he had checked the store stock at that they had only ever held 2 of these items and the stock was still showing 2 and that I could verify this at the cash point outside the store. The cash point not being part of my bank did not allow checking of recent transactions so had to call once I returned home. Surprise! £39.99 had been deducted from my account. Now I will have to take time out of work tomorrow to try to get a refund. I'm furious.”

Helpful Report

Posted 9 years ago

“I have now waited 3 days for my nxt day delivery phone an when I have just phoned to see why I once again was told it maybe tomorrow it's a joke won't shop here again!”

Helpful Report

Posted 9 years ago

“I went to the shop in the Mall in Hammersmith. The staff gave me a misadvise and I bought a charger can't use. Back to exchange the useless charger the staff lied again for £5 benefit. But exchanged the charger to one which works. Only wasti g time.”

Helpful Report

Posted 9 years ago

“Worst experience iv ever had with a phone store, I was given the incorrect phone had to pay extra for it, wait for ages in several stores I had to visit and the knowledge of the staff isn't great. The complaints team weren't any better.”

Helpful Report

Posted 9 years ago

“This is the worst phone company I have ever used. Stay well away. Every month they have billed me between 10 and 15 quid over the top for no aparantly reason tho bing me off with oh it's your mobile data. My mobile data is switched off and my bill was still 75 quid and should of been 23. Yes ppl stay well away. I'm stuck with these arsehole for another year. Customer services are south African and rude. They are unhelpful and this you off. I can't wait to be outta this contract. Never ever again.”

Helpful Report

Posted 9 years ago

“The useless network I have had thew misfortune of using. Does not work in busy areas such as airports (even if you have signals bars confirming network). You are unable to phone/text or use the web in these places. The customer service department are TERRIBLE!! They fob you off with incorrect information and send you round the houses rather than dealing with it themselves (such as telling you to send an email to another one of their own departments rather then sending it on your behalf.) Avoid this network, their deals seem to good to be true for a reason.”

Helpful Report

Posted 9 years ago

“What a load of in competent liars this lot are lied through three back teeth because they messed up by throwing away the SIM that comes with the phone now it's a useless phone to busy looking good behind counter Mormons wants shutting down”

Helpful Report

Posted 9 years ago

“Bought a new galaxy s7 online only for 3 weeks later whilst on holiday the camera wouldn't focus the fast charge stopped working then it just turned itself off a day so on my return rang carphone warehouse who told me to take it into a store. I took it to Junction 32 at Castleford where the most unhelpful woman told me it would need sending away for repair as we were outside the 28 day exchange (bearing in mind if the phone had come from anywhere else they exchange up to 3 months old) and it could take up to 4 weeks so I've had a top end phone for 5 weeks and they want It for 4 weeks to fix oh and they didn't have any spare phones to offer me to keep me going whilst its repaired. Great! I only shopped with carphonewarehouse again because they had gone in with Dixons as they were always rubbish in the past but thought thing might have changed but obviously not still as rubbish and don't care about customers as ever. Never again will I spend money at Carphonewarehouse.”

Helpful Report

Posted 9 years ago

“This is the worst phone company I have every had the displeasure of dealing with. I ordered a sim card online only to be told I needed to go into store to activate it. I then said I was leaving as I did not sign up for this. The women on the phone agreed and said I would not be charged for anything as I was leaving within 14 days of starting the rolling contract. All should have been fine and I would not have took the time out of my day yet again to write this review. But not this waste of space, company couldn't even cancel a contract and agree to what they promised me as they continued to charge my bank account. I have no cancelled the direct debit after noticing two payments have been made. I called up to get a refund only to be told I had to go into the store again. Are you actually being serious? Why? why should I waste more of my life sorting out problems created by this unfit so called mobile phone parasite of a company. I hope you get shut down for the sake of humanity!”

Helpful Report

Posted 9 years ago

“Absolute rubbish. No technical help and all they want to do is take ur money”

Helpful Report

Posted 9 years ago

“Worst service ever. No phone after 6 days as it didn't arrive in parcel, only charger! Called 6 times. Cut off 4 times - twice they couldn't deal with it and had to get someone to call me. No one did. Called again after weekend - tried to make a complaint but told manager busy hen phone went dead. Called again - got Indian call centre again and when I asked to be put through to do a survey on shocking customer survey phone went dead again. I cannot get a UK number to speak to someone of authority so instead I drove to a shop. They then called a dept in the UK and sorted my problem of missing phone in 2 mins. I will never ever use them for anything again which is a Shane as their UK sales office was excellent.”

Helpful Report

Posted 9 years ago

“Placed an order, paid for it then got an email saying that the item I ordered is out of stock. I was told to wait another two(!) weeks. Also it was said in the email that money will not be deducted from my bank account. The money was taken from my account in the same day. Called customer service 5 times to cancel and get the refund, I was told will take up to 14 days for the money to reach my account. Made a complaint online and 5 days later still havent heard back from them. The worse company that I have ever used....DO NOT USE THE ONLINE SERVICE, they will still your money and will give you headaches trying to get your money back. DO NOT RECOMMEND|!!!!”

Helpful Report

Posted 9 years ago

“Ordered a phone on their website. Was told it would be a next day delivery and a week later, have now been told because of a 'security error' my order didn't go through. They lost my order which I paid over £500 for. Beyond angry and frustrated. Never again Carphone Warehouse.”

Helpful Report

Posted 9 years ago

“This company are saying I incorrectly gave them my debit card details wrong over the phone to refund my money, despite being sent multiple orders using same debit card and are now refusing to pay back my money of a refund. They have confirmed receipt of phone but won't return the up front cost back to me. Please can someone help me? I have tried the Financial Ombudsman - apparently Carphone Warehouse are not obligated to communicate and therefore can get away with stuff like this. I'm out a fortune sending recorded delivery letters. I'm afraid to claim through small claims court in case I mistakenly called a digit out wrong while being really upset in their branch while speaking on the telephone to their main customer services - which are completely useless and they win the case. Surely, I have some rights to my money back despite calling a digit out wrong - just in case I did. I emailed my details to them sent them via recorded mail on numerous occasions this is ongoing 6 mths.”

Helpful Report

Posted 9 years ago

Carphone Warehouse is rated 1.6 based on 1,636 reviews