CarShop Reviews

Name: CarShop
Rating: 1.76

1.8 Rating 429 Reviews

18 %

of reviewers recommend CarShop

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1.8

Based on 429 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

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MARK BLOW

CarShop 1 star review on 18th December 2023

Kerrie Ball

Anonymous

CarShop 1 star review on 14th February 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Letter sended to Head office Carshop. Good evening, On 22.06.2020, I bought a vehicle BMW X5 with the registration number YC65UMX from CarShop Northampton. After 3 days I called sales agent to explain to him that the car makes too many noises, he explained to me that he will contact customer service in order to book an appointment to the service to check the car. After few days I took the car to the Carshop service, I left the car there for a check and I have been called to pick up the car after few days, they said they have to replace few parts but that they are waiting for the manager`s approval to do it. After few days, I have been called again to take the car for the parts to be replaced, then after few days they called me again to pick up the car and to test it. I took it and drove it in their compound for few minutes and the car was making the same noises. They advised me to change the tires as the problem might be the tires as they are worn-out. I changed two front tires and I paid 450 GBP for it but after changing it, the result was the same the noises were the same. Next day, I went to customer service again and explained the situation and they booked another appointment for another check and the car remained in there. Second day I have been called and have been told that they have to change even more parts as the car has many issues and I have been advised to take the car home until they order the parts that need to be changed. On 21.07.2020, losing my patience as too many days were passing without being contacted by anyone, I took the car to Carshop customer service, and I requested a rejection of the car. Next day, Mr. Mike from customer service, called me to tell me that he discussed with his manager and that the parts have been ordered and they asked me to give them another chance to fix the car which I accepted as I also invested money in the car by buying tires, genuine wiper blades, mats and I paid to bmw to have an update to the maps and tracking the car so I did not wanted to lose these money. As the assured me that they will fix it, I accepted. After few days they called me and told me that they cannot fix the issues on the car and that they have to send it to the main dealer BMW so they can fit the parts and have a big check of the car. On 11.08.2020, seeing on my tracking that the car is back in Carshop from 7.8.2020, I went to to Customer Service again to ask what is happening with the car and they have told me that they cannot give me the car back as they did not fix an issue reported by me to the tailgate. I have told them that if the main issues (noises) on the front have been fixed I accept the vehicle back. They agreed happily and gave me the keys to test it. I drove the car in their compound for a test again and noticed that the car had the same issues both when accelerating from the engine and also to the wheels system, I went back to the customer service after 5 minutes to explain to them that nothing changed and the issues are the same. Mr. Mike from Customer Service told me that I should let him solve the problem and that he will arrange for a refund but without refunding what I have spent on tires and the rest which I accepted so I looked for another car from Carshop. Since 11.08.2020, I gave them time and for a week I looked for another car. Monday I have found the car and I have asked the same sales agent that sold the previous car to proceed with the documents so I can buy it (BMW X5 – reg number: FN66FVX). On 17.08.2020 in the evening I went to customer service to explain to I wait for their refund as I found a new car that I want to buy, he asked for 24h to discuss with his manager and arrange for a refund. On 18.08.2020, in the afternoon, I went to customer service to discuss with Mr. Mike again who regretfully told me that his manager refuses to refund the money and that he wants to send the car to the main dealer again. I am writing to you, and I hope that you will check this matter and take the best decision as I cannot take this anymore as I am stressed everyday and also pay monthly for something I am not using. Best regards, Gabriel-Vasile Marinescu”

Helpful Report

Posted 5 years ago

“RIP-off. Nothing close to $ .33 a mile. Transport should be $300-400. They want $1200.00 all carriers get your personal information and continue to blast you phone calls, emails and text. Sucks- loosing confidence every day!”

Helpful Report

Posted 5 years ago

“What a waste of time, saw a car I liked paid the deposit of £99 and £100 to transfer the car to another location within 5 days. Rang carshop on Wednesday to check we were still OK to view before a 70 mile round trip and was told the car was not on its way. 7 days later still no information, no confirmed viewing and now no one will answer may calls.”

Helpful Report

Posted 5 years ago

“Disgusting and rude. Mark, one of the managers from Car Shop Manchester. Had an issue over the mileage on our new vehicle. He patronisingly offered £20 for the query. Second vehicle purchased from the dealership. Definitely the last! They're very good until after handover. Buyer beware, and do your homework.”

Helpful Report

Posted 5 years ago

“The level of incompetency from this company is astounding. Sold me a car that had a strange noise coming from the engine as I was driving it home. Took it back to them 3 times to be looked at and diagnosed.. the first time I was told it was the carpet protector underneath the accelerator, the second time I was told they couldn't even hear the noise and the third time they told me it was the timing chain. I asked if that meant the timing chain needed replacing, I was told no and that you never replace a timing chain. I continued to ask that surely if it is making a noise like it is then it clearly needs replacing. I was told that it was "wear and tear" of the chain and nothing to worry about. The girl even asked her manager to make sure she was doing the "let's get out of fixing this" speech correct. I have now been in contact with Vauxhall who have said no it won't be the chain at all. Whilst trying to book into the garage with Vauxhall I explained about having an RAC extended warranty that was purchased through car shop when I bought the car. This has now led to me being informed that my membership number for the warranty is not valid.. therefore I now cannot even use the warranty that I am paying for with a stupid amount of interest! I would tell anyone to avoid this place. Their after sales is disgusting and what makes alarm bells ring is that they ask you to fill out a review of them before you even get through to sorting out your finance for the vehicle...also they make sure that it's a 5 star review that you leave as they fill it all in!”

Helpful Report

Posted 5 years ago

“Bought a car from this company after seeing it advertised on three sites, one of which was Car Shops own, all stated full service history. Asked to see the service book, told that there was only a print out as it had been a lease car. Asked sales person if the details on the print out reflected full service history as the balance of manufacturers warranty was one of my prime requirements. I was assured that it was full service history. Naively I trusted the staff member and advert rather than ring a dealer franchise to clarify in the absence of a book for reference. Big mistake on my part! Car had to be looked at following an issue within the first few weeks so it was taken to a franchise under manufacturer warranty. They looked at the service record and told me that the history was not complete. Car Shop have ignored 5 written communications if I include my 3 part review on another site which included registration number to identify car / reviewer. Also spoke with Sytner Customer Service (parent company and I believe biggest motor dealer in UK), rep listened to my account and advised it would be referred to senior management and that I would receive a call back once that had happened. There was no call back. That makes 6 instances of total ignorance. Recorded letters were sent after this so communications were entered into. Total refusal to accept official manufacturers schedule which proves beyond a doubt that the car should not have been advertised or sold as having FSH. Declined to answer my questions as to which schedule it had been serviced to following their statement that it had been correctly serviced. My clam is ongoing so I’m unable to say much more at this point. If you find a car for sale by this company that you want, take a screen capture or print the advert for your records. Research the service schedule and intervals before you visit to view the car. Those are in addition to your normal research as I guarantee you that dealing with this large organisation will offer you no protection from unsavoury business practices. They are sharks. You may need to prove what you were viewing as I’m having to. Car Shop will ignore you and or deny you in the hope that you will give up and go away. You can probably expect blatant lies too as I’ve experienced on one occasion. My advice though would be go elsewhere. They will put you through the ringer for sure, even when you’re the injured party and in the right morally and legally. Maybe the fact that the Sytner Group are now owned by a large American company, Penske Motors I believe, is why they employ such a vile business model. Mistakes happen, the way they are dealt with is what matters. This is without doubt one of the most stressful experiences of my life and I for one will never again do business with any garage that is part of Sytner. Be careful people.”

Helpful Report

Posted 5 years ago

“The day I collected the car, a rattling sound started, seemingly from underneath, when the steering wheel was in full lock on tight bends. It was reported. 18th August was first appointment available. The next day another rattling sound started from the dashboard. Then a message showed saying not to move the car. The car was recovered and kept over the weekend. On the Monday, I was informed “good news, we cannot find anything wrong with the car, you can collect it”. Told them I no longer wanted the car as I didn’t trust it. Their response was basically tough luck and I was only entitled to a repair (if any fault had been found)because I accepted a loan car,which I hadn’t asked for. Hadn’t been informed of this condition either. Totally unimpressed with their attitude. When I picked up the car, the passenger seat was covered in crumbs. So much for cleaning between individuals. Avoid this company.”

Helpful Report

Posted 5 years ago

“Purchased a car from Car Shop in Cardiff August 2019, inherent faults were reported and were promised to be rectified. A year on we have still not received any reply back from Car Shop only Black Horse but that took months, they offered compensation as their own independent examiner confirmed the vehicle had inherent faults. I had to take time off work to rectify some of these issues bearing in mind I am self employed, Car Shop promised the earth when I attended on many occasions but never received any attention thereafter, all they want is your money their customer service is appalling! Black Horse also apologised on the time scale taken, their bare lies especially to your face is unbelievable”

Helpful Report

Posted 5 years ago

“Paid deposit off 400 pound at doncaster branch deal did not happen was told I would get my deposit back next day someone would ring me no one tang me I rang them told man I need to speak to is busy we will get him to ring u never rang in end i rang customer services who said it will be im my bank in 5 workings but if ots not please ring back what a joke was going to go back for a car but no chance now I will go somewhere else”

Helpful Report

Posted 5 years ago

“But in for a car on there website was waiting to do the fiance waited a week no response then I contacted them to see what the outcome was only to be told someone would be in contact and have they ! No so basically I've just been ignored so would I recommend them no!”

Helpful Report

Posted 5 years ago

“As a loyal customer I was expecting great service. The carshop in Cardiff used to be brilliant however it’s now beyond the joke and will never use again. Car was not prepared properly, both Cardiff and Doncaster were arguing who would fit the repair bill as car was shipped down from the Doncaster branch. Young lying salesman had to be put in his place when pointing out paint issue.”slot as seen nonsense”. Cars been in for repair for three weeks and nobody contacts you. Phoned 12 times so far and even sales experience team don’t get back to you. Sorry but you were once brilliant, but now money is put in front of customer service. No faith in you at all.”

Helpful Report

Posted 5 years ago

“Won't let you look at any cars stopped from going in 3 sales staff hanging around outside told to look online instead. Went a mile down the road. Purchased 2 cars. . How they are in business I will never know. Having previously worked at car sales I found this to be most bizarre. Any way after reading all these reviews I feel I was lucky I didn't get in as I would have been a very unhappy customer. Can't see them lasting long in today's climate they need to buck up their idea's. If I treated my customers this way I would be on universal credit by now. Shocking company. Cardiff branch.”

Helpful Report

Posted 5 years ago

“Not even worth a star. Bought a car from the Manchester branch, paid £150 for a car to be transferred from Swindon branch, for the car to get lost. Over 2 weeks to eventually collect the car, for the car to be filthy inside (abit worrying with the Covid pandemic) and also several marks on the car, on the paint work, hole in the carpet inside. Promised £150 refund as a good will gesture, and advised up to 5 working days for it to show in my account via BACS, now on 11 working days, no sign of money. My emails are being ignored and promised several phone calls back, still no joy. Branch managers not interested. No customer service what so ever, all they want is your money. Definitely won't be returning or recommending car shop to anyone. Been a complete joke from start to finish.”

Helpful Report

Posted 5 years ago

“Bought a car from Car shop Manchester never again Only interested in how many cars they sell its like a conveyor belt sales you will see at least 4 or 5 people if you purchase a car no personal service anything wrong with car they are not interested buyer beware.”

Helpful Report

Posted 5 years ago

“Poor customer relations , felt like a conveyor belt experience. Go to a main dealer”

Helpful Report

Posted 5 years ago

“Poor customer service The point of a review is to give an honest opinion good or bad. Should you choose to use Car Shop (Wakefield) then do so with extreme care. A car I purchased less than 12 months ago was issued with a "serious defect" at the recent MOT. This should have been picked up before it was sold, but the stance of Car Shop is that it has gone over its 90 days warranty, and they gave it a clean bill of health before it was sold. So to overcome that I would strongly advise anyone that before the 90 days are up you get your vehicle INDEPENDENTLY checked so you can get it to back to them, because if not you are well and truly on your own. The extended warranty that i purchased is worthless, as the only way I could get the vehicle back to the Car Shop would have been to have it transported, so the repair work is now done at a cost to myself of over £700. I won't even go into the wrong wheel nuts being fitted to the vehicle, and the wrong ones ordered when i took it back a week after it was purchased. So there you go! As they say in the advert "you do the maths"”

Helpful Report

Posted 5 years ago

“Very good no stress straight to the point sorted within minutes thank you for making my day easy get in car insurance”

Helpful Report

Posted 5 years ago

“Car not perfect, however Carshop have been excellent in their response and sorted the issues.”

Helpful Report

Posted 5 years ago

“Swindon branch is disappointing I had a provisional license and they dint accept me to buy a car the person who was dealing with was a business manager Marc Adair very poor service. Sales adviser Matt don’t know the basics”

Helpful Report

Posted 5 years ago

“It's a bloody rough company, I purchase a BMW 5 series listing price on website was £9000/- the salesman at Northampton put so many unnecessary extras which I didn't pay attention to and got the value up to £12000/- and paying finance ended up to around 1500 £ so was spending 250/month plus another 150 monthly insurance and additional 10£ some collisions insurance and also charged 1000 some RAC breakdown cover so just robbed me staying in Manchester wanted to return the car initially because of 14 days return policy they said car is from Northampton so u driven it we will charge you mileage and so if u want to return you have to pay 700 £ to return Including admin fee and mileage, decided to keep it but later after few months after purchasing in October went to their Manchester branch in March said can return or exchange I decided to exchange initially but after getting stuck with covid situation ended up with the car for 3 months went back in June to return informed me we don't take any car back now but initially before that told me to drive to Northampton and return it I said why and then they said in Manchester also we cant take back as change of policy I lost close to £5000/- just because of this decision and carshop didn't spare me for this not helped me sort it.Dont ever deal with them unless you want to get ripped off finance”

Helpful Report

Posted 5 years ago

CarShop is rated 1.8 based on 429 reviews