Name: CarShop
Rating: 1.77

“Bought a car from this company after seeing it advertised on three sites, one of which was Car Shops own, all stated full service history. Asked to see the service book, told that there was only a print out as it had been a lease car. Asked sales person if the details on the print out reflected full service history as the balance of manufacturers warranty was one of my prime requirements. I was assured that it was full service history. Naively I trusted the staff member and advert rather than ring a dealer franchise to clarify in the absence of a book for reference. Big mistake on my part! Car had to be looked at following an issue within the first few weeks so it was taken to a franchise under manufacturer warranty. They looked at the service record and told me that the history was not complete. Car Shop have ignored 5 written communications if I include my 3 part review on another site which included registration number to identify car / reviewer. Also spoke with Sytner Customer Service (parent company and I believe biggest motor dealer in UK), rep listened to my account and advised it would be referred to senior management and that I would receive a call back once that had happened. There was no call back. That makes 6 instances of total ignorance. Recorded letters were sent after this so communications were entered into. Total refusal to accept official manufacturers schedule which proves beyond a doubt that the car should not have been advertised or sold as having FSH. Declined to answer my questions as to which schedule it had been serviced to following their statement that it had been correctly serviced. My clam is ongoing so I’m unable to say much more at this point. If you find a car for sale by this company that you want, take a screen capture or print the advert for your records. Research the service schedule and intervals before you visit to view the car. Those are in addition to your normal research as I guarantee you that dealing with this large organisation will offer you no protection from unsavoury business practices. They are sharks. You may need to prove what you were viewing as I’m having to. Car Shop will ignore you and or deny you in the hope that you will give up and go away. You can probably expect blatant lies too as I’ve experienced on one occasion. My advice though would be go elsewhere. They will put you through the ringer for sure, even when you’re the injured party and in the right morally and legally. Maybe the fact that the Sytner Group are now owned by a large American company, Penske Motors I believe, is why they employ such a vile business model. Mistakes happen, the way they are dealt with is what matters. This is without doubt one of the most stressful experiences of my life and I for one will never again do business with any garage that is part of Sytner. Be careful people.”

Helpful Report

Posted 4 years ago

“The day I collected the car, a rattling sound started, seemingly from underneath, when the steering wheel was in full lock on tight bends. It was reported. 18th August was first appointment available. The next day another rattling sound started from the dashboard. Then a message showed saying not to move the car. The car was recovered and kept over the weekend. On the Monday, I was informed “good news, we cannot find anything wrong with the car, you can collect it”. Told them I no longer wanted the car as I didn’t trust it. Their response was basically tough luck and I was only entitled to a repair (if any fault had been found)because I accepted a loan car,which I hadn’t asked for. Hadn’t been informed of this condition either. Totally unimpressed with their attitude. When I picked up the car, the passenger seat was covered in crumbs. So much for cleaning between individuals. Avoid this company.”

Helpful Report

Posted 4 years ago

“Purchased a car from Car Shop in Cardiff August 2019, inherent faults were reported and were promised to be rectified. A year on we have still not received any reply back from Car Shop only Black Horse but that took months, they offered compensation as their own independent examiner confirmed the vehicle had inherent faults. I had to take time off work to rectify some of these issues bearing in mind I am self employed, Car Shop promised the earth when I attended on many occasions but never received any attention thereafter, all they want is your money their customer service is appalling! Black Horse also apologised on the time scale taken, their bare lies especially to your face is unbelievable”

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Posted 4 years ago

“Paid deposit off 400 pound at doncaster branch deal did not happen was told I would get my deposit back next day someone would ring me no one tang me I rang them told man I need to speak to is busy we will get him to ring u never rang in end i rang customer services who said it will be im my bank in 5 workings but if ots not please ring back what a joke was going to go back for a car but no chance now I will go somewhere else”

Helpful Report

Posted 4 years ago

“But in for a car on there website was waiting to do the fiance waited a week no response then I contacted them to see what the outcome was only to be told someone would be in contact and have they ! No so basically I've just been ignored so would I recommend them no!”

Helpful Report

Posted 4 years ago

“As a loyal customer I was expecting great service. The carshop in Cardiff used to be brilliant however it’s now beyond the joke and will never use again. Car was not prepared properly, both Cardiff and Doncaster were arguing who would fit the repair bill as car was shipped down from the Doncaster branch. Young lying salesman had to be put in his place when pointing out paint issue.”slot as seen nonsense”. Cars been in for repair for three weeks and nobody contacts you. Phoned 12 times so far and even sales experience team don’t get back to you. Sorry but you were once brilliant, but now money is put in front of customer service. No faith in you at all.”

Helpful Report

Posted 4 years ago

“Won't let you look at any cars stopped from going in 3 sales staff hanging around outside told to look online instead. Went a mile down the road. Purchased 2 cars. . How they are in business I will never know. Having previously worked at car sales I found this to be most bizarre. Any way after reading all these reviews I feel I was lucky I didn't get in as I would have been a very unhappy customer. Can't see them lasting long in today's climate they need to buck up their idea's. If I treated my customers this way I would be on universal credit by now. Shocking company. Cardiff branch.”

Helpful Report

Posted 4 years ago

“Not even worth a star. Bought a car from the Manchester branch, paid £150 for a car to be transferred from Swindon branch, for the car to get lost. Over 2 weeks to eventually collect the car, for the car to be filthy inside (abit worrying with the Covid pandemic) and also several marks on the car, on the paint work, hole in the carpet inside. Promised £150 refund as a good will gesture, and advised up to 5 working days for it to show in my account via BACS, now on 11 working days, no sign of money. My emails are being ignored and promised several phone calls back, still no joy. Branch managers not interested. No customer service what so ever, all they want is your money. Definitely won't be returning or recommending car shop to anyone. Been a complete joke from start to finish.”

Helpful Report

Posted 4 years ago

“Bought a car from Car shop Manchester never again Only interested in how many cars they sell its like a conveyor belt sales you will see at least 4 or 5 people if you purchase a car no personal service anything wrong with car they are not interested buyer beware.”

Helpful Report

Posted 4 years ago

“Poor customer relations , felt like a conveyor belt experience. Go to a main dealer”

Helpful Report

Posted 4 years ago

“Poor customer service The point of a review is to give an honest opinion good or bad. Should you choose to use Car Shop (Wakefield) then do so with extreme care. A car I purchased less than 12 months ago was issued with a "serious defect" at the recent MOT. This should have been picked up before it was sold, but the stance of Car Shop is that it has gone over its 90 days warranty, and they gave it a clean bill of health before it was sold. So to overcome that I would strongly advise anyone that before the 90 days are up you get your vehicle INDEPENDENTLY checked so you can get it to back to them, because if not you are well and truly on your own. The extended warranty that i purchased is worthless, as the only way I could get the vehicle back to the Car Shop would have been to have it transported, so the repair work is now done at a cost to myself of over £700. I won't even go into the wrong wheel nuts being fitted to the vehicle, and the wrong ones ordered when i took it back a week after it was purchased. So there you go! As they say in the advert "you do the maths"”

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Posted 4 years ago

“Very good no stress straight to the point sorted within minutes thank you for making my day easy get in car insurance”

Helpful Report

Posted 4 years ago

“Car not perfect, however Carshop have been excellent in their response and sorted the issues.”

Helpful Report

Posted 4 years ago

“Swindon branch is disappointing I had a provisional license and they dint accept me to buy a car the person who was dealing with was a business manager Marc Adair very poor service. Sales adviser Matt don’t know the basics”

Helpful Report

Posted 4 years ago

“It's a bloody rough company, I purchase a BMW 5 series listing price on website was £9000/- the salesman at Northampton put so many unnecessary extras which I didn't pay attention to and got the value up to £12000/- and paying finance ended up to around 1500 £ so was spending 250/month plus another 150 monthly insurance and additional 10£ some collisions insurance and also charged 1000 some RAC breakdown cover so just robbed me staying in Manchester wanted to return the car initially because of 14 days return policy they said car is from Northampton so u driven it we will charge you mileage and so if u want to return you have to pay 700 £ to return Including admin fee and mileage, decided to keep it but later after few months after purchasing in October went to their Manchester branch in March said can return or exchange I decided to exchange initially but after getting stuck with covid situation ended up with the car for 3 months went back in June to return informed me we don't take any car back now but initially before that told me to drive to Northampton and return it I said why and then they said in Manchester also we cant take back as change of policy I lost close to £5000/- just because of this decision and carshop didn't spare me for this not helped me sort it.Dont ever deal with them unless you want to get ripped off finance”

Helpful Report

Posted 4 years ago

“It's a bloody rough company, I purchase a BMW 5 series listing price on website was £9000/- the salesman at Northampton put so many unnecessary extras which I didn't pay attention to and got the value up to £12000/- and paying finance ended up to around 1500 £ so was spending 250/month plus another 150 monthly insurance and additional 10£ some collisions insurance and also charged 1000 some RAC breakdown cover so just robbed me staying in Manchester wanted to return the car initially because of 14 days return policy they said car is from Northampton so u driven it we will charge you mileage and so if u want to return you have to pay 700 £ to return Including admin fee and mileage, decided to keep it but later after few months after purchasing in October went to their Manchester branch in March said can return or exchange I decided to exchange initially but after getting stuck with covid situation ended up with the car for 3 months went back in June to return informed me we don't take any car back now but initially before that told me to drive to Northampton and return it I said why and then they said in Manchester also we cant take back as change of policy I lost close to £5000/- just because of this decision and carshop didn't spare me for this not helped me sort it.Dont ever deal with them unless you want to get ripped off financially.”

Helpful Report

Posted 4 years ago

“I reserved car 2 weeks ago coming to see car and car dont start not clean inside was so bad i think on farms much cleaner what this car.and sales man told me he dont have time to prepar for me in 2 weeks time .avoid this place.”

Helpful Report

Posted 4 years ago

“AVOID AT ALL COST Bought a car on 4th March 2020 it was never valeted so went back within 3 month warranty on 19th of March for the roof not fitting flush on the convertable and also the windows are intermittent on lowering and hiring the roof, so on the day they re opened 1st of June get a phone call to say it's ready for collection to find no work has been done it's not been valeted the spring is still not flush a young lady at Doncaster store telephoned me today to say they wont be able to fix the roof as it will cost a couple of thousands but they will have a look it will be valeted I asked if I could have a courtesy car as I dont live local she told me it would take a couple hours to look at it and valet it and to go grab a coffee at lakeside as I would not be allowed to wait their due to covid 19... really un happy with the service paying a lot of money a month .. Their happy to take your money but not carry out their warranty promise because everything I have said is wrong and needs rectifying and that said they would sort the roof as discussed at point of sale. Every thing that has a fault is apparently mot passable and I think whilst my car has been in their garage they have reversed into something but I wont be able to prove that... Added photos of flush fitting and not so flush fitting when roof down The window that didnt go down but driver side did when lowering the roof The lovely gleaming valeted car.. that clearly has not been done as paper still on floor in the back and the new crack on rear bumper that I know wasnt there at purchase as I took a photo the day I bought it as I did on the 1st of June the crack is on rear bumper driver side zoom in for show. I will take this further if they do do the promise I've been extended 1 months warranty as my car was in lock down for 10 weeks.. they should give me 3 months it a disgraceful Doncaster branch.”

Helpful Report

Posted 4 years ago

“The Car failed with in 2 Months - avoid this rip off company this is a Note to all people that maybe thinking of buying a car from The Car Shop 3 Station Rd, Rochester ME2 4AX. after only 2 months the Jeep I purchased developed ABS fault, Gear box fault Clutch fault fly wheel fault Anti Roll bar fault, costing over £2625 to get fixed even under Warranty which only paid out £1300 i had to cover the rest , they did not offer to help and would not except responsibility under The Consumer Rights Act 2015 . so taking court action against them would cost more in the long run so had to drop the case- im not the only one who had problems with this company feel free to check consumer reports”

Helpful Report

Posted 4 years ago

“Made enquiries about a car prior to lockdown. Reserved said car online during lockdown after several calls etc. Appointment made over 2 weeks ago for today. Had several calls last week I felt were trying to bully me out of buying said car. Turn up to be asked "what do you want?". Advised car no longer has 2 keys and it is in the garage compound for repairs. Funnily enough we could access that side so know it was gleaming and ready to go, tyre slik on wheels etc. No apologies, nothing. Waste of time, had to make arrangements to get a babysitter for 2 young children and 40 mile round trip. Disgusting. If true why didnt they have the decency to call and cancel appointment. I feel they had another buyer they can make more money from! Manchester branch btw!”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

CarShop Reviews