Name: CarShop
Rating: 1.77

“Just don't buy from carshop. I would buy from anyone and everyone else before carshop. Once they got your money. Your on your own. Mechanics with 20 years experience?? At what I've yet to find out. My car went there. I paid . Still broke. Took it back. They said. Oops we fix it. Two days later come pick your car up. Nothing wrong with it. I go down to pick it up. Still broken .I show a manager. Oh yeah. Thats deff broke. Leave it here. Approx 6 days later. Now its fixed. I travel all the way to pick it up. Still broken. Bring a Manager out and show him. Yep. That's deff still broke. Leave it again. 3 days later. Uhm we can't fix. You need to take to audi. Cost me 1200 quid to fix. Job done. Asked carshop for my money back. They told me to whistle for it. Bunch of clowns. Avoid at all costs.”

Helpful Report

Posted 4 years ago

“I went to pick my new car up and it hadn't had a valet the number plate was still hanging off , the faulty tyre had allegedly been changed but since getting it home I find it hadn't been changed , there wasnt any car mats in or fire extinguisher as advertised, I asked about these things and they assured me I would receive them . I had a 3 month warranty with the car.. I rang the Carshop and told them that I couldn't run the car because of the faulty tyre and because of the pandemic would my warrenty start when the pandemic was over because the car is sat in the drive because of the pandemic restrictions and the tyre that keeps deflating , the lady on the phone told me that what ever I report in the 3 months I could get done when they open for business but she couldn't answer my question about the warrenty starting after the pandemic, still waiting for a call ..”

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Posted 4 years ago

“Not the worst but not the best”

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Posted 5 years ago

“THEY SELL FAULTY DEATH TRAPS AND WILL IGNORE YOU so where do I start ? I purchased a car from the Swindon branch on the 23rd of January 2020, it was the most long winded and stressful experience I have ever had in my life it took one week of constant chasing as I was making phone calls and sending emails every single day up until receiving the car. The sales person I originally dealt with completed my application over the telephone within minutes of enquiring about the car, after this I was completely left in the dark about when the car would be ready for me to go and collect as the person would ignore all of my calls and would never be available, this would then leave me to make a complaint via their online chat application on the website which would then suprise surprise result in a phone call from the sales person who would then give me an update on the car it’s almost like they are scared in communicating. It was a disaster from the beginning as I had tried to arrange for the car to be delivered from Swindon to Manchester but it took around 2 day’s for someone to even acknowledge the request so instead of waiting Even longer I had to force an appointment at the Swindon branch (150 miles away from Manchester) as I was told this would allow me to collect the car rather than waiting an extra 7 days for delivery. I turned up at the Swindon branch around 11:30 a.m and it was as if they wasn’t even aware that I was arriving to collect a car as they were running around like headless chickens preparing paperwork, I didn’t manage to leave the store until around 5 pm that day and I was physically and mentally exhausted from the whole experience. It doesn’t end there, Upon driving the car home from Swindon I could tell that the car hadn’t been prepared to be collected as it was even clean and even the plastic sign with the price of the car was left on the floor on the passengers side and the parking sensors were not working but I just wanted to get home so I didn’t bother going back to the store before my journey home. After an hour or so of driving back on the motorway the car started to violently shake and vibrate which caused me to pull into a service station to check if I had a flat tyre but after checking all tyres they were all in good condition which left me puzzled as to what was causing the problem. The violent shaking would come and go at various speeds but it just kept getting more frequent and got to the point where felt scared and unsafe especially on a motorway, I booked an appointment with the car shop over the telephone so they could look at the car as I was a very unhappy customer with a faulty car, after waiting 10 days I found out on the day of the appointment the person had booked me into the Swindon branch when I specifically told them I live 2 miles away from the Manchester branch!!! After calling them they then told me I had to wait an additional 19 days to get booked into the Manchester branch. By this point the car was literally falling apart, the car would start to squeal/squeak very loudly and would make a whining noise when making turns, it was embarrassing it was as if I was driving around in a 40 year old rust bucket not what you expect from a car that you have had for a few weeks, the steering caused concern and made me feel unsafe so I had left the car parked outside my house patiently waiting for my appointment. After waiting 27 days I finally got my car to the Manchester branch on the 17th of March I was then took out by a guy who test drove the car to see what was causing the problem, he took the car out and instantly noticed a number of problems and upon returning back to the store told me he didn’t want me to drive the car back home as the car was unsafe (I cant remember his name but couldn’t fault the guy he was sound), I was told I’d receive a call within a day which I then surprise suprise never received. Im still chasing them now and about to report them to trading standards and activate section 75 with my credit card company unless they exchange it!”

Helpful Report

Posted 5 years ago

“Thanks to Amy and Nathen at sheffield . Sorting me a car to fill my needs after my car was written off . Thanks so much . Friendly fast and helpful”

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Posted 5 years ago

“unable to repair fault and advised to take it to main dealer”

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Posted 5 years ago

“Absolute Nightmare Turns out @carshop Cardiff have sold me and my husband a unsafe to drive vehicle on 25/1/20. Clutch release bearing going - rob @ carshop Cardiff excuse “oh the clutch isn’t mechanical”. Just took the vehicle for a independent inspection and the faults on the vehicle ARE mechanical (clutch release bearing and loose handbrake) the handbrake should take 4 clicks to put fully on it’s taking 8 clicks and with the release bearing going the car will at some point just stop going into gear so therefore the vehicle is not safe to drive. So carshop Cardiff have had £7,000 for a car that is a total lemon and can’t be driven. Also the car passed a carshop Norwich mot with the handbrake loose (doesn’t say much for the mot testing) PLEASE PLEASE PLEASE DO NOT USE CARSHOP”

Helpful Report

Posted 5 years ago

“Rather than review... here is my letter to them Hi, I normally cannot be bothered to contact a business that performs customer service so badly, while trying to spend 11000 pounds, and being told it is not possible....I wish I had a business where I could turn money down. A few days again I saw a BMW Mini Clubman for sale on autotrader at your branch. We were looking for a second carat the time and this fitted the bill at your Northampton Branch. I sent an enquiry and the following day I received a call from your head office, where queries were answered and the gentleman convinced me it would be a good idea to pay the 99 pound refundable deposit and take off sale for 5 days. I was then today able to arrange a viewing of the car and test drive, so I called customer service and chatted to a polite lady that arranged a test drive for 5:30 and I stated how far we were travelling as we reside in Bournemouth, but knew if car was as described we could purchase and drive away with ease as your site explains and she confirmed. I received the email confirming that my test drive was at 5:30 and the showroom was open until 8pm. The traffic was heavy and we arrived at 5:55 and drove in and were greeted by a sales man, I explained I was there for a test drive and he looked confused, but took us to the showroom. We apologised for being late and explained again that we wanted to view and he confirmed all was ok and that he would be able to make this happen tonight. We waited until 6:25 whilst they found the car, then he came back and explained the car had a faulty key, but would get it running. I stated that I was confused why this was not ready and waiting and already attended to as I had called and booked as your website states is the process. He again went away for five minutes and came back and stated that I had booked it wrong and I had booked for Sunday. I asked him to not call me a liar and showed him the email from your team that had my booking confirmation. Test drive was OK but was surprised to hear that it is policy that you don’t valet the cars at all until they are sold, as it was so dirty I was worried my clothes may get muddy. He stated it was because you were a budget stack them high retailer, as if standards did not matter, thank goodness that Lidl and ALDI uphold basic retail standards, even though they are budget... but this is your process and your business, I just thought other car supermarkets pride them selves on higher standards, like car giant. It was now 6:45, we agreed to buy the car, I kindly declined, finance, mot, and the treatment and explained again I was a cash buyer and were ready to do the deal. He stated we must wait for a business manager,....... we waited.... and waited til 7:10 when he had finished with another customer. There was certainly an air of wanting to close even though you state you are open until 8pm. The car had been taken down to service to be prepped and we had agreed the 145 for the drive away and paperwork processing etc. Then it took a strange turn where the sales man came back and stated he could no longer sell the car as they were closing. I understand that we were 25 minutes late for the test drive they had not even prepared for, technically I was actually several days early. I explained how annoyed I was having now wasted, 4 hours driving to you and sat around for over an hour with no service and had only 15 minutes of attentive service from the sales man who looked like he was lost, but did a great job on the drive. I explained I wanted to see the manager and was introduced to Cohen, and immediately had to put up with his hostile, smarmy attitude. I explained the series of events and he immediately accused me of being an hour late for the test drive that was never organised. He then stated the reason we could not find the car was that it had been brought out for the test drive and then put away, I was surprised that it would not have been left there. I explained how far we had traveled and he said come back tomorrow if you want it. I said that is not what we were looking for and if there was anything he could do. He said he had to speak to his manager and disappeared. He returned saying it was what it was and that they were closing and deal could not be done now. I asked why you state you stay open to 8 and he said he finished at 7 and was already delayed. He then explained the woes that he was understaffed and that was the reason we should wait. At this point we still wanted to purchase the car. So ideally we were looking for some movement due to the misunderstandings and changes to your policies that you had not made us aware of. We had no choice but to book a hotel locally for 68 pounds in Stony Stratford. I stated that we would be happy to complete the deal in the morning if required, but would expect some movement in either the 145 fee or a small drop of 100 pounds to cover our inconvenience and costs, not mentioning time. He said it wasn’t his decision and he could not do anything. We asked who’s decision it was and were pointed towards a gentleman called Rashim, this is not the correct spelling I believe. I spoke to him and he stated that the booking was never made and hilariously routed through the bin and pulled out some paperwork with customer contact details on that included mine and those of other customers and was thrusting it in my face. He said he had printed this that morning and I had booked Sunday... this has never been the case and for the records I called around 2:15 pm. But I am disgusted that this is how you treat my personal data. We explained the issue a thrived time and it was now 7:30, rashim stated that he was not responsible and that Cohen was the decision maker. At this point I approached Cohens office and confronted him as to why he felt the need to lie and did he not care about customer service or even sales. I confronted him why he lied about who made any decisions and he state dit was a joint decision and that they were both managers.... as a group operations director for a hotel chain, I can actually confirm neither were managers in my eyes...excuse the inappropriate review of their capabilities. At this point I realised that I best leave as you were closing, did not want to sell cars, or even give a toss about your customer... luckily I was able to remain calm. As we left I rang customer services and spoke to a lovely lady who confirmed we were booked in and that they were in fact open til 8 and was also confused why they stated customer services did not communicate the booking to the store. She also confirmed that we had only booked one test drive, which was today at 5:30. I explained the above and she said she would call the store, I then received a call from a sales man asking if I wanted to make a complaint to him regarding the managers at the site. Is that the process I complain to junior team members about their manager. Needless to say I thought I would spare the awkwardness and decline to do this. What started as a great experience only confirmed why you get such strange reviews on trust pilot... great customer service is not hard you just have to care. You lost a sale tonight, but I am not sure you care as the two managers only cared about getting home. I am not sure I have ever experienced a moment where you can’t spend 11k, normally people would bite your arm off. Maybe it was the corona advice you have shared with the team... a strange welcome. “Sorry I would normally shake your hand, but we are not allowed because of the corona virus.” It would have just been acceptable to say hello without a hand shake, minus the explanation.”

Helpful Report

Posted 5 years ago

“poor service, Sat nav failed in a high priced car mercedes, did not want to do anything about it, left the unit to be replaced or repaired, same unit came back in the post a week later after numerous phone calls , not working, manager stating they had tested in another car and was working ,but clearly still not working.They did not want to know about anymore.”

Helpful Report

Posted 5 years ago

“AVOID! Service is absolutely atrocious. My pregnant wife went agreed a cash sale for a car, it took them 4 HOURS to finalise the sale, during which they tried to hard sell her insurance. Being pregnant, and extremely hungry, and being left with no food and water for 4hours, they finally completed the sale and brought around a Ford Focus that was filthy - they hadn’t even valeted it. Don’t be tempted, avoid this place at all costs”

Helpful Report

Posted 5 years ago

“Checked the car I wanted to look at was in stock, e-mail from carshop at 9.20am to say it is in the Bristol showroom. I set off on the 75mile round trip to find no, it wasn't in stock and never had been. Hadn't reached the shop at all. Staff couldn't care less”

Helpful Report

Posted 5 years ago

“Extended warranty purchase, Before you purchase an extended warranty with this dealer be sure to go through every detail of what is covered, I purchased an extended warranty with my car, and was told that I could drive away with complete confidence and rest assured I would be covered against all non serviceable parts, This is not the case, when my manufacturers warranty ran out on January 5th I believed the extended warranty kicked in and I was covered, I took my car for a service on the 18th January and a fault was discovered with a crank shaft oil seal, my garage advised me to go through the warranty group as it was an expensive repair, the warranty group was contacted by car shop to authorise this repair and it was rejected by them, there reason was that it was a pre existing fault and I was not covered, After over a month of contesting this with car shop I am faced with a large repair bill, after paying hundreds of pounds for a so called drive away with complete confidence extended warranty, This is the second car I have purchased from car shop with purchase costs of over thirty thousand pounds, Excellent service and well satisfied with my purchases, but when something goes wrong, very disappointed to put it mildly, So yes drive away with complete confidence in your new car, but hope nothing goes wrong with it, because although you think your covered, YOUR NOT. Check trust pilot TWG warranty group reviews sold by car people https://uk.trustpilot.com/review/thewarrantygroup.com 93% of reviews are bad.”

Helpful Report

Posted 5 years ago

“Sophie and Dan are amazing members of the team! They have been so helpful! Thank you both so much!”

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Posted 5 years ago

“Jamie Conner was extremely patient and helpful an asset to the company. As I changed my mind several times as to the car he was patient and polite.”

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Posted 5 years ago

“I firstly went to Cargiant to see a car. their finance company said I could borrow up to £20000. before I got there the car I wanted was sold. as there was no other car I liked I visited your site. I found a car I liked and applied for finance. I was pre approved and phoned up to complete the finance. I was then told because I had applied before about two months ago the woman said she would not put me forward again. I told her I had been approved for finance at Cargiant and she said well go back there and get a car. I was shocked that your employees would turn away a customer and tell them to go to another dealer. the car I have at the moment came from your Norwich branch but I don't think I will be returning to you after such a rude employee.”

Helpful Report

Posted 5 years ago

“Would never, ever recommend. My husband purchased a car on finance for me just 4 weeks ago from Cardiff branch. The staff were very friendly and helpful on the day. But today a issue arose with the car and that’s when things have gone downhill fast. As***y at customer support bad attitude, unsympathetic, unhelpful rude and didn’t have a clue (apparently the underneath of a car is cosmetic???). R** at Cardiff branch granted was a little better but nowhere near like the branch was previously (apparently 24 years experience and he mis diagnosed a fault on photos when a mechanic at reception at a well know chain garage without looking just by going from my description took seconds) and less than 5 minutes up on ramps the car was diagnosed (reception spot on correct) and fixed. Worst part not ONCE did car shop apologise NOT ONCE even if it was insincere.”

Helpful Report

Posted 5 years ago

“Wasn't a good experience buying off the Bristol branch. The initial appointment to view the car was taken by someone who seemed to have no idea about the car and couldn't answer any sensible questions. I was then made to wait to speak to a Business Manager for some time after agreeing to proceed with the purchase. Altogether we were in there at least 2 hours just to look at and test drive a car (at no point was a drink offered and I had to ask in the end). There was also a hard sell on some vehicle paint protection which was irritating and OTT. After paying my deposit I returned the following week, again sat down with Business Manager to pay and be sold VAP (which is way overpriced if you compare online - don't buy it!) after I paid for it all, I was then dumped in a seating area for over a half hour, actually waiting to pick up my new car. I felt like they took my money and then couldn't care less. Not an enjoyable experience at all. Upon getting home, I realised there were no fitted mats (as advertised I might add). These are over £100 to buy/fit so I was disappointed. I got in touch and was told they don't advertise mats as included (which they had), but they luckily had some I could collect. As it is quite a distance from where I live, I asked to post them, which I was told would be too expensive. In the end, I have bought my own, but it shows a complete lack of ownership be denying any knowledge of the ad and then not even offering to be flexible to post them. I expect more when spending £28k on a car, they could at least stump up £10 delivery charge on the mats. Would not use again, and in fact wouldn't have carried on after the first appointment had they not had the exact car I wanted.”

Helpful Report

Posted 5 years ago

“Fantastic experience in Carshop in Filton, really friendly, not pushy great price for my part exchange and a quick easy process. Also a great cup of coffee”

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Posted 5 years ago

“My partner and I purchased a 2017 Kia Sportage GT Line from the Ashton under Lyne branch in January 2020. One of the main reasons we were attracted to the Sportage was the 7-year warranty which was promoted by their staff during the sales process. However, a few days after buying the car we noticed that the servicing, required to maintain the Kia warranty, had not been done. On further discussion with their branch it was confirmed that the ongoing servicing required by Kia, which includes servicing the car every year or 10,000 miles, whichever is the sooner, had not been done. The car had undergone one service at 23,000 miles. Before this service, the car should have had two services completed already but both were missed. As a result, the Car Shop confirmed the car no longer had a guaranteed Kia warranty. As a result, we requested a replacement car but it was found that all cars in the north-west fitting the specifications we requested had all been purchased with this same issue so we requested to return the car and a full refund. We arranged for a refund and returned the car which left my partner and new baby without a vehicle. As a result, I requested a fast transfer of the money so we could quickly buy another car which we had seen but this transfer was delayed and took five days to complete. When I spoke to the branch about the reasons for the delay they admitted that the Car Shop had sold us the car with finance still on the car which had been flagged by their finance team which resulted in them blocking the payment. This is illegal as per the Consumer Protection from Unfair Trading Regulations 2008 which stipulates the seller must not sell a car with outstanding finance. They also didn't tell us the car was ex rental which they are obliged to do under the same legislation. During the discussions with the Car Shop I repeatedly made them aware that the cars were still being advertised with full-service history which is what Kia describes as being required to ensure the 7-year warranty. They acknowledged this and said it was a processing error. A month after returning the car I notice that the car, and others, are still on their forecourt and on Autotrader being advertised with a full-service history. I also asked them to ensure all people who have purchased the cars are contacted and made aware of the issue. They assured me this would happen.”

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

CarShop Reviews