Name: CarShop
Rating: 1.77

“Warrington branch. Everything went wrong. Don’t buy any car from this company! Rubbish! Disgraceful and disgusting!”

Posted 6 years ago

“On 21st July, I reserved a car (RV65 FKT) in-store at Norwich branch, the car was being refurbished in Sheffield, which usually takes two weeks, but the process had already started, so I was told to expect it to be ready in less than two weeks. I called CarShop on 23rd July, for an update, and was told that the V5 had the wrong model printed on it so this needed rectifying, which usually takes around two weeks, so I expected a delay. I called again on 6th August, asking for an update, I was told nothing new, that it was being refurbished and that the V5 was being rectified. I called again on 15th August for an update, expecting some movement, but being told nothing new and that there could be no movement because the person dealing with my sale (John Walker) was not in. Later in the day, I spoke to the retail manager, John Ruskin, who told me that the case was now "in the right hands", and that he would call me back within the next hour for an update. He did not call, and I never received a call from CarShop during the whole month I was dealing with them. I popped into the branch to find John Ruskin, who again, told me nothing new. At which point, I was fed up because there was no movement for 4 weeks, therefore reserved a different car. I was promised that this car is ready to be moved down from Doncaster and that it would be ready 20th August. I called on the 20th and was told that my partner and father could purchase the car, and put my name on the V5. They went into the branch, and were told that this would not be possible, and would be illegal (which is completely untrue), wasting 3 hours of their time. On the following day, my father went into purchase the car and put my name on the V5 (the law must have changed since the previous day), only for the SatNav SD card not to be in the car and there not to be a 2nd key or any car mats. When I click on the link for the original car that I reserved, it says Car Now Sold, they therefore sold it without telling me when I had it reserved.”

Helpful Report

Posted 6 years ago

“On 21st July, I reserved a car (RV65 FKT) in-store at Norwich branch, the car was being refurbished in Sheffield, which usually takes two weeks, but the process had already started, so I was told to expect it to be ready in less than two weeks. I called CarShop on 23rd July, for an update, and was told that the V5 had the wrong model printed on it so this needed rectifying, which usually takes around two weeks, so I expected a delay. I called again on 6th August, asking for an update, I was told nothing new, that it was being refurbished and that the V5 was being rectified. I called again on 15th August for an update, expecting some movement, but being told nothing new and that there could be no movement because the person dealing with my sale (John Walker) was not in. Later in the day, I spoke to the retail manager, John Ruskin, who told me that the case was now "in the right hands", and that he would call me back within the next hour for an update. He did not call, and I never received a call from CarShop during the whole month I was dealing with them. I popped into the branch to find John Ruskin, who again, told me nothing new. At which point, I was fed up because there was no movement for 4 weeks, therefore reserved a different car. I was promised that this car is ready to be moved down from Doncaster and that it would be ready 20th August. I called on the 20th and was told that my partner and father could purchase the car, and put my name on the V5. They went into the branch, and were told that this would not be possible, and would be illegal (which is completely untrue), wasting 3 hours of their time. On the following day, my father went into purchase the car and put my name on the V5 (the law must have changed since the previous day), only for the SatNav SD card not to be in the car and there not to be a 2nd key or any car mats. When I click on the link for the original car that I reserved, it says Car Now Sold, they therefore sold it without telling me when I had it reserved.”

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Posted 6 years ago

“Avoid at all costs.. 🤬🤬😡🤬🤬🤬Bought a vehicle and part exchanged a vehicle ..Left £100 deposit until they received the V5. Car shop lost the V5 for the part exchange. New V5 costs £25... carshop Refunded £25 to purchase a new V5. When New V5 arrived they only refunded me £75. So in effect WE had to pay for a new V5 which THEY lost.. Do NOT shop here especially at the Sheffield branch. Go to a reputable company.”

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Posted 6 years ago

“Quick to sell you a car and take your money but once you leave that store they don't want to know .There's no customer service you can't speak to manager they agree call back doesn't happen they agree for you to go in and sort things out the person your meant to see phones in sick and no one can deal with your complaint .Head office just has bad they pass you back to the original show room but nothing happens .I'm still waiting after 3 weeks for a return call and my deposit back store I dealt with was Wakefield total waste of space.”

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Posted 6 years ago

“Would not buy a car from here again. After having the car for less than a month the car was not drivable as it has some sort of engine problem along with various other problems which didn’t make it roadworthy. So much for their high quality checks the cars have been through. After two days of trying I finally managed to get the car towed away on the 90 day warinty we had. The guy working for the tow company jokingly said ‘is this from the car shop Norwich? Ha we always pick up cars from here, they always go wrong, picked one up the other week who’s wheel fell off on the dual carriage way’ which angered me even more, having paid nearly 20k for my first family car (which is a huge amount and commitment from my partner and I). The thought of actually carrying young children round in my car with such little care put into servicing the car was a huge worry. It’s now 5 days later, I’ve phoned the Norwich branch everyday which takes you straight to head office with the promise that someone from at shop Norwich will call me back. I have not received any phone call whatsoever and no one has left any notes on any system for anyone to answer when I call the directed number. As far as I’m concerned right now my car could be anywhere, I work full time and have children to run around, I am more than dissatisfied with the car shop, I will not be purchasing another car from here again and I would strongly recommend that if you’re considering it to think twice.”

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Posted 6 years ago

“Terrible company dont buy a car from here unless you enjoy terrible customer service and unprofessional staff. Purchased a fiat 500 less than a month ago. It was sold with £1400 pounds of defects. We reported this to them the 2nd week of owning the vehicle. After 5 phone calls to customer service we eventually had contact from the service team. They wanted to have the car back to repair. We said no we did not trust them to do it properly as the car was not properly checked and sold in an unroadworthy condition. Finally we had a response from them by emai(l as no one will telephone or give out a number )that the car could go to a reputable local fiat dealer. A week later our daughter was involved in an accident and the car was written off. This meant that Car shop did not have to pay. My daughters insurance will not pay out the amount we purchased the car for as they say it's not a market value. We asked for good will gesture from Car shop. As we expected they dont want to know. They clearly don't value their reputation or customers. !!!!!”

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Posted 6 years ago

“I had paid a deposit for a car of £99 and was told that if I didn't go through with the purchase I would get refund back within 10 working days. 3 weeks later and no refund. Been trying to contact customer services today for 1 hour with no success.”

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Posted 6 years ago

“On the 16.08.19, I called up and spoke to Rebecca over the phone (who I didn't know at the time was not at the Warrington CarShop centre, but actually Doncaster call centre) regarding a lovely honda jazz I had seen online, we went over financial details which Black Horse needed - I got the finance approved. I then Paid £99 "holding fee" and we arranged a time to have a look and pick up the car (the pick up same day). I Got to CarShop Warrington where the car was held, I went though all details again with someone else (Tony) - as these hadn't been uploaded onto the system?. This was sorted and the car price worked out the same to what I was told on the phone (initially the cost was higher as he hadn't changed the credit rating to good). I then went though finance again (with Simon who was vabose going on about GAP/warrenty insurance - he told us FSA require him to tell us about it?? ). As I was filling in the financial application form my last occupation was a student which I was told by Simon was OK. I was then told after the mix up it would not be approved due to student..but he was unsure. Apparently there was an issue as something on a "prop" form which didn't add up? Overall unclear what the issue was regarding getting the car at this point. (16.08 Evening). We had a long chat at the end of the visit about the "mix up". I asked when I would get my holding fee back and was told it would take a week.. 👎. The above took a total of 4.5hours including my driving time as I wasn't not local at all (40-1hr drive away in Crewe). I called up CarShop(numerous times) Saturday asking what had gone on, they all lied saying they would find out and never got back to me. I didn't wait around as I had read reviews at how bad customer service was for CarShop and called up Black Horse. They said Finance had already been approved on the phone by someone at the companies call centre based on a future income. The car centre Warrington, had gone through finance again with my current income which wasn't enough for the finance. So that's ok all made sense with Black Horse. CarShop also listed the car for sale straight after my finance wasn't approved on the Saturday, technically this shouldn't be done - should be off sale for 5days after! As I was actually able to afford the negative equity - but they never bothered to explain to me clearly regarding the issue. They could have said for example, "here is what's happened so you want us to hold the car to see if you can get get more of a deposit or do you want the refund".”

Helpful Report

Posted 6 years ago

“On the 16.08.19, I called up and spoke to Rebecca over the phone (who I didn't know at the time was not at the Warrington CarShop centre, but actually Doncaster call centre) regarding a lovely honda jazz I had seen online, we went over financial details which Black Horse needed - I got the finance approved. I then Paid £99 "holding fee" and we arranged a time to have a look and pick up the car (the pick up same day). I Got to CarShop Warrington where the car was held, I went though all details again with someone else (Tony) - as these hadn't been uploaded onto the system?. This was sorted and the car price worked out the same to what I was told on the phone (initially the cost was higher as he hadn't changed the credit rating to good). I then went though finance again (with Simon who was vabose going on about GAP/warrenty insurance - he told us FSA require him to tell us about it?? ). As I was filling in the financial application form my last occupation was a student which I was told by Simon was OK. I was then told after the mix up it would not be approved due to student..but he was unsure. Apparently there was an issue as something on a "prop" form which didn't add up? Overall unclear what the issue was regarding getting the car at this point. (16.08 Evening). We had a long chat at the end of the visit about the "mix up". I asked when I would get my holding fee back and was told it would take a week.. 👎. The above took a total of 4.5hours including my driving time as I wasn't not local at all (40-1hr drive away in Crewe). I called up CarShop(numerous times) Saturday asking what had gone on, they all lied saying they would find out and never got back to me. I didn't wait around as I had read reviews at how bad customer service was for CarShop and called up Black Horse. They said Finance had already been approved on the phone by someone at the companies call centre based on a future income. The car centre Warrington, had gone through finance again with my current income which wasn't enough for the finance. So that's ok all made sense with Black Horse. CarShop also listed the car for sale straight after my finance wasn't approved on the Saturday, technically this shouldn't be done - should be off sale for 5days after! As I was actually able to afford the negative equity - but they never bothered to explain to me clearly regarding the issue. They could have said for example, "here is what's happened so you want us to hold the car to see if you can get get more of a deposit or do you want the refund".”

Helpful Report

Posted 6 years ago

“It appears that I’m adding another poor review about Carstore.com. What an unprofessional, weak and overall awful experience in buying a car from them. Misrepresented feature details on advert (no Bluetooth despite being shown as included), the “reassuring” included AA inspection missed things (i.e. no rear parcel shelf!) despite showing as checked and then taking about 10 emails and numerous phone calls chasing up and 2 months to finally get one supplied. AND GUESS WHAT - it was an OLD USED ONE that is scratched and dirty! YES, beware they provide 2nd hand parts from a scrapyard or EBay breakers yards! If I treated my customers like they do I’d be going bust! Time will tell!”

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Posted 6 years ago

“Jurgen at Swindon was extremely helpful and provided excellent customer service.”

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Posted 6 years ago

“Bought a car a few months ago and had nothing but trouble since. Originally I turned the vehicle on after 3 weeks to no other sound but buzzing electricals which even affected the indicators and how they work. The buzzing noise got so loud when that my parking sensors were making a noise that can only be described as screaming. ( enough to cause an accident) I explained the problem but after a diagnostic check I was told there was nothing wrong and due to it being intermittent I had to get a video (whilst I was driving?) if it happened again for evidence. 2 months ago I managed to get a video of the exact same thing happening and took my vehicle and the video of course into the Wakefield branch. They said they would take my car in again and look at it but would not be able to provide me with a courtesy car. I had to decline this offer as I was due to go on holiday and needed a car. Whilst away on holiday the screen completely stopped working in the vehicle so I had no other choice but to drive back from my holiday destination just to book an appointment as I could not get in touch with the call centre and refuse to pay for a faulty vehicle. I turned up to pick up the courtesy vehicle today 2 1/2 months after reporting the issue to be told they do not have any fuel left in the tank so wouldn’t be able to give me this courtesy car that was booked in over a week ago (not to mention the handle is snapped off on the inside of this courtesy vehicle and is a health hazard) It is fair to say I am extremely unhappy with the whole car shop experience and would not be silly enough to recommend anyone visits this place. Especially due to the fact that 2 family members who purchased their vehicles at the same time as myself not have issues with their vehicles electrics, engines and drop links that are being dealt with as we speak from the car shop too.”

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Posted 6 years ago

“Friendly & efficient staff; Lois, Jordan & Amy H”

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Posted 6 years ago

“Friendly, efficient staff; Lois, Jordan, Amy H”

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Posted 6 years ago

“Unprofessional and rude. I would not recommend anyone buying from the Car shop Northampton. After 18months of taking my car back and complaining, I have just won my case against the car shop as they sold me a car that was not fit for purpose. For 18months they have made excuse after excuse from its my fault, to there is nothing wrong with the car (even after an independent inspection company which they hired confirmed a problem). I have had employees tell me on the phone they want to punch others, I've had one tell me he never wants to see me again, I've had one tell me he had been checking my car for nearly a week at the shop when my car had been at home the entire time and when my car was return after the case being ruled in my favour they rang me asking what was wrong with the car and why it had been brought to the store. Complete joke of a company. Don't let the car shop get away with selling cars that are not fit to sell.”

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Posted 6 years ago

“So....after paying a viewing deposit of £99 I arrived at the Sheffield branch at just after 5pm. I waited a little while to be greeted by a sales agent we will call Tom. We went for a quick chat I had made it plain on a couple of emails prior to my arrival I did not need any finance/loan for the vehicle and I had made it equally plain that I had done my own online history checks of the vehicle (Audi) before arrival....Big hint here to all - Always pay for an online car check report as it could save you thousands and lots of heartache and it gives you plenty of information on the car...anyway car keys were produced and we went off for a short test drive...all seemed good. On return I was left to look over the car and had printed out my own vehicle check list and spent a good deal of time checking the vehicle over to some bemusement of a couple of sales staff! Surely they would do the same themselves if buying a car I thought. Next was the expected sit down sales chat....ooh yes the add ons..which I knew were coming....first the £149 admin fee......supposedly on another post they were told it was optional...uh no never ever was it mentioned it was optional by Tom..mmm I thought what do I really get for that admin fee: a) oh the car will come with a valet....so every car I have previously bought has always been clean and sparkling when handed over at no cost..so I am basically asking for it to be handed over clean then ! b) next V5 paperwork....aaah you mean fill in the slip for change of ownership and hand it to the new owner so they can put it in an envelope and send it off to DVLC (cost = first class stamp) c) HPI check - I told the agent I had done my own due diligence check and paid for that the day before (cost 3 checks for £5.00 online each so what did they need to check that I had not already? d) 114 point inspection...well this is surely the basics if I owned Car Shop I would be obliged to undertake an inspection before selling on the car...not pass this cost onto the future customer...better option for customers to take an experienced mechanic with you if you can and let them do the vehicle inspection for you as it will be truly independent and should provide you piece of mind. Tom then spent an inordinate amount of time walking back and forth around the dealership and not really concentrating on just the one customer...me. Tom spent a number of times at either the front sales desk or had to go and speak with what appeared to be another customer. At one point I could see there was a heated exchange between himself and one of the probable business managers and I pretty much read this as you are not selling it hard enough to the customer. I then caught up with him at the sales desk and asked what the delay was but he promised he would be back soon as I was to be handed over to a business manager.....I sat down for another 20 minutes wait! Tom returned..... Now back to another part of the admin fee....and I asked about the following: e) Checks on documentation supplied and service history - So I asked for the MoT certificate and I was verbally told a date for the last MoT and shown a certificate which showed no advisories...in fact it had very little information on it ! Service history - surely they could produce this important piece of documentation.....aaaah no not really we don't have that and told that it could have previously been a fleet car and therefore I think to myself who buys a car without fully knowing and seeing evidence of the service history ! So we get onto the extras....GardX....mmm £299....uh perhaps not I have a very good friend who has a professional car valet business who does it for less. Tom disappears returns and offers what about £50 less off the GardX....perhaps Tom has had a long day I thought and again said No. I then requested and received the Car Shop checklist for the car....tyre treads I spot...2mm...so I ask what is the legal limit....mmmm pause...types in Google...answer 1.6mm....oh so I stated it would not be long before I need to replace both rear tyres then ? Well we don't let vehicles leave the dealership with illegal tyres...so what does that 2mm figure mean...ie 2mm above the legal limit or just 2mm ? Answer received - We would have replaced and put new tyres on the car....my answer - Really ? I asked Show me the paperwork of tyre purchase and fitting.....(pause) well they may not be new tyres.....So I reply which one is the real answer....New tyres fitted or not so new tyres? Look of confusion on sales agents face and I reply 'You don't which it is and I don't believe you and this is where I stop. I got up and started to leave and one of the possible senior sales agents asked on my way out if everything was alright I said No I am leaving. So the moral of the above blog and some free advice : 1. If you pay are thinking of paying any sort of deposit on a car that is less than £30000 use a credit card and pay a minimum of at least £100 you are then protected by Section 75 of the Consumer Credit Card Act...so if you then pay the rest of the balance of the car off by other means = bank transfer etc the initial paid deposit on your credit card will ensure that any additional payment of balance is also protected = any dispute you have with Car Shop you can directly pursue through the credit card company = much less pain. 2. Do your homework on the car you are going to buy...it's not a small purchase and you don't want it to be a dud - Check paperwork/history meticulously - take an experienced mechanic with you if you can. 3. Consumer Rights Act 2015...easily found on the internet = Knowing your rights = Good Read 4. Perhaps you could follow my own previous route and search out the CEO's contact details and contact them as they are usually not that hard to find. This move unsurprisingly usually provides the major impetus for someone a lot higher than your sales agent to contact you directly from the company to deal with your complaint in a much more expedient manner than it may have done otherwise. 5. If all else fails then there is Trading Standards, Motor Industry Ombudsman and sometimes best of all the small claims court for legal recourse to recouping your money.....so don't wait forever on promises of getting your money back. I deal with many international customers on a daily basis...as I said to the sales agent 'Managing the Customer relationship' is fundamental and key in my line of work. Underpinning this is ensuring the customer feels completely valued at all times which was an ultimate fail and an Alan Sugar 'Your Fired' moment on this occasion. The baseline of my day-to-day work revolves around true facts and meticulously sourced hard evidence and could never be based solely on the words of someone I have never met or worked with before.”

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Posted 6 years ago

“I visited the Manchester branch a few weeks ago, having telephoned the day before to book a test drive. On arrival, it was a good 20 minutes before the vehicle could be found, and then it would not start. After a further 45 minutes the vehicle was started, but it was decided that it had a fault and was not reliable enough for a test drive. Clearly no preparations whatsoever had been made for my visit. The following week I visited the Warrington branch to test drive a different car, again telephoning to make an appointment the day before, and making a point of recounting the experience of the previous week to the telephone receptionist. She said she would send an email to the Warrington branch to ensure the vehicle was available and ready on my arrival. Unfortunately that was not the case - on arrival I waited ten minutes for the vehicle to be located, and was then told that the vehicle in which I had booked a test drive had been transferred elsewhere and was no longer at the site. Once again a completely wasted journey, despite making an appointment. I sent two emails to the company setting out the above experience - they did not even bother to reply. So glad I didn't buy from them!”

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Posted 6 years ago

“Put down a deposit on a car on the 28th of June and 7 WEEKS later I have not had the refund. Worst customer service I’ve ever experienced in my entire life. All done through email and customer service centre staff may as well be sacked because they do absolutely nothing. Been into the Manchester store at least 6 times and every time it’s says it’s been actioned and will be here within 3-5 working days and NEVER IS. Car was in absolutely terrible condition. Painted over with white paint to hide dints and a scraped and smashed windscreen. Managed to lose the car 2 times and added over 200 miles to the car. Looks like I’ll be seeking advice and taking them to a small claims court. Go to somewhere like fords of windsford amazing service and clearly take pride in the cars they sell. Don’t waste your time.”

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Posted 6 years ago

“Put down a deposit on a car on the 28th of June and 7 WEEKS later I have not had the refund. Worst customer service I’ve ever experienced in my entire life. All done through email and customer service centre staff may as well be sacked because they do absolutely nothing. Been into the Manchester store at least 6 times and every time it’s says it’s been actioned and will be here within 3-5 working days and NEVER IS. Car was in absolutely terrible condition. Painted over with white paint to hide dints and a scraped and smashed windscreen. Managed to lose the car 2 times and added over 200 miles to the car. Looks like I’ll be seeking advice and taking them to a small claims court. Go to somewhere like fords of windsford amazing service and clearly take pride in the cars they sell. Don’t waste your time.”

Helpful Report

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

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