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Castle Water Reviews

1.1 Rating 266 Reviews
2 %
of reviewers recommend Castle Water
1.1
Based on 266 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Over A Week
Customer Service
1 out of 5
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Castle Water 1 star review on 6th September 2025
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Castle Water 1 star review on 24th July 2025
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Castle Water 4 star review on 12th June 2025
Coralie Mickael
Castle Water 1 star review on 21st October 2024
Anonymous
Castle Water 1 star review on 2nd October 2024
Rebecca Roberts
Castle Water 1 star review on 2nd October 2024
Rebecca Roberts
Castle Water 1 star review on 19th September 2024
Mr S
5
Anonymous
Anonymous  // 01/01/2019
Had my account taken over by them in July 2018. received one bill for advanced charges which was paid promptly. An invoice with an incorrect reading was never sent in March 19 and that reading was used as the basis for an estimated reading for the March 20 bill. This resulted in an voice for approximately 3 times what it should be. castle water are intransigent on the 'phone, take 10 days (if you are lucky) to respond to emails but are quick to tell you what they can't do and seem unable to tell you what they can. I have now reported them to Ofwat. Avoid this company at all costs, quite possibly the most incompetent and unhelpful business I have ever had the misfortune to deal with.
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Posted 5 years ago
Kaffkaesque company, it seems. Have just spent 40+ minutes unanswered on the phone to their customer service on a Tuesday afternoon. I wanted to clarify 2 conflicting bills, one of which I understood I'd paid by direct debit already. Confirmed my impression of a company that is hopelessly understaffed - and so many people out of work. P.D.Walsh
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Posted 5 years ago
Unable to receive a response to my letters. I am a domestic customer but appear to be paying Castle Water. What for ? My water and sewage is provided by South East water.
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Posted 5 years ago
Worst company ive come across, ask them to sort out accounts quite a few times they never did, then they send threatening letters, speak to them again and woman said someone will be in touch , still nothing, today i get letter saying now passed to debt recovery and will be charging interest and late payment costs, i cannot pay as the company is different name to what is on invoice. The 2 different people i spoke to were initailly Carol then Scott
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Posted 5 years ago
Appalling customer service and infuriating and infathomable billing system. Calls are never returned, systems not updated. It’s mind boggling how this company is still operating.
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Posted 6 years ago
Very poor response from customer support, billed me for a meter which doesnt exist and when questioned was told the meter has in fact been removed - but by whom! They just pass the buck back and forth between Thames water and themselves.
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Posted 7 years ago
Castle Water is rated 1.1 based on 266 reviews