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Castle Water Reviews

1.1 Rating 263 Reviews
2 %
of reviewers recommend Castle Water
1.1
Based on 263 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Over A Week
Customer Service
1 out of 5
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Castle Water 1 star review on 6th September 2025
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Castle Water 1 star review on 24th July 2025
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Castle Water 4 star review on 12th June 2025
Coralie Mickael
Castle Water 1 star review on 21st October 2024
Anonymous
Castle Water 1 star review on 2nd October 2024
Rebecca Roberts
Castle Water 1 star review on 2nd October 2024
Rebecca Roberts
Castle Water 1 star review on 19th September 2024
Mr S
5
Anonymous
Anonymous  // 01/01/2019
Worst company ive come across, ask them to sort out accounts quite a few times they never did, then they send threatening letters, speak to them again and woman said someone will be in touch , still nothing, today i get letter saying now passed to debt recovery and will be charging interest and late payment costs, i cannot pay as the company is different name to what is on invoice. The 2 different people i spoke to were initailly Carol then Scott
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Posted 5 years ago
Appalling customer service and infuriating and infathomable billing system. Calls are never returned, systems not updated. It’s mind boggling how this company is still operating.
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Posted 6 years ago
Very poor response from customer support, billed me for a meter which doesnt exist and when questioned was told the meter has in fact been removed - but by whom! They just pass the buck back and forth between Thames water and themselves.
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Posted 7 years ago
Castle Water is rated 1.1 based on 263 reviews